Rated 5 out of 5 by sam767 modern & stunning
Amazing interior and great service. Loved the pool!
Definitely worth a visit!
February 21, 2014
Rated 4 out of 5 by babydevil3 Hotel staffs are warm and friendly
First time staying in W Bangkok, I am happy with the service which I have received during my stay. From the concierge to whatever wherever desk to the restaurants...very helpful and attentive staff.
February 19, 2014
Rated 5 out of 5 by RoyGL Wow!
Stayed at W HK and W Maldives,
Arrived Bangkok and being greeted by the warm and energetic welcoming team@ valet parking.
Check-in procedure was handled by a smart welcoming agent Mr. Authur.
Room was spacious and SPECTACULAR as described. Nice cup cakes were given and looked special.
Great Whatever Whenever team. Young and chic design thruout the hotel.
Would love to try the Away Spa but therapist is not available :(
Will definitely be a loyal fans to W.
February 16, 2014
Rated 5 out of 5 by VeryGoodPointsStacey W Bangkok Really WOWed me!
Back in December decided to spend a few nights at the brand new – circa two weeks old – W Hotel Bangkok. I love W Hotels and since I’ve stayed at almost every Starwood property in Bangkok, I just had to check this out.
I arrived after 5 nights in Khao Lak, Thailand at the LM. I was hot, sweaty, sunburned and covered in bug spray. The hotel had cold towels and sparking water in the car that picked me up. I should have arrived at the hotel around 4pm, but due to a late flight and ridiculous traffic it was closer to 5pm when I arrived.
The hotel was preparing for an event that night and the hotel driveway (not sure that’s the best word for it) was lit up and looking spectacular. I was greeted by two bellman who helped with my luggage and escorted me into the hotel.
Once inside I was greeted by the Director of Rooms and the W Insider. After a quick check in the W Insider escorted me to my room on the 11th floor.
As we arrived to the room, she said she had taken the liberty of setting up the room and turning on the a/c and hoped I didn’t mind. Nope, I didn’t mind at all and was thrilled the air was cool. As she started to explain the feature of the room, something caught my eye. It looked like there was a Starbucks Cool Lime Refresher sitting on the desk next to two mini-cupcakes. Was it a mirage? How in the world could the W Bangkok have known that I love and I mean LOVE the Cool Lime Refresher. It wasn’t a mirage, it was real. The W Insider ran over to Starbucks before I arrived and got me one! WOW. The hotel staff took care of every little detail down to ensuring I had my favorite drink on arrival.
It was great and so were the cupcakes (there were also little candies and some shots of something I couldn’t quite identify, but tasted a little like a non-alcoholic mojito.) My Starwood Ambassador (a benefit you get after 100 nights) and the hotel had arranged for the special treats for my birthday.
A about an hour after I got into my room there was a knock at the door. The Assistant General Manger wanted to introduce herself and welcome me to the hotel.
While I was out at dinner they did turn-down service in my room and I returned to find yet another note, this one from the GM, welcoming me and wishing me a relaxing stay.
I was in a Wonderful Room that had huge rounded floor-to-ceiling glass windows with spectacular views of the city and the pool! The room is modern and trendy while functional and comfortable. There was a king-sized W bed adorned with two giant boxing glove pillows, a comfortable chair that swiveled so you could see the TV or the view, a very large working desk with tons of outlets and a really bright light.
The room had one of the most fun “mini-bars” I’ve ever seen. It was stocked full of classic candy in addition to traditional snacks and drinks.
The bathroom is separated from the room by an opaque purple wall and curtain. While you can see through to the bathtub, you can’t see into the shower at all and the gold curtain draws closed so that you can’t see into the toilet either. So you have a little more privacy than some Ws. The bathtub was awesome and the shower had both a waterfall shower head and traditional shower head. The water pressure is great in the shower too.
Everything in the room is controlled by a tablet. From the do not disturb ‘sign’ to the lights, A/C, alarm clock and more, everything you need is just one touch away.
There are several places to eat in the hotel. The Kitchen Table is the hotel’s full service restaurant. I ate at the Kitchen Table on the night I arrived. The menu is very modern and creative, but if you’re not into spicy food, leaves you limited choices. I ended up ordering a pasta and seafood dish. The chef came out of the kitchen to discuss a food allergy I have (tomato!) and asked if he could change the sauce since the sauce on the menu used tomatoes. I appreciated that very much and told him to use whatever sauce he thought worked best. The dish was good, but isn’t something I’d rush back to order again. The hotel, and restaurant, having only been open two weeks will need to continue to work on service in the restaurant. While it wasn’t bad service, it was very slow.
The Kitchen Pantry is a take-away style counter where you can purchase a sandwich, snacks, desserts and drinks and eat them on communal style tables in front of the pantry or take back to your room or whatever. At the pool, you can order from a menu of lighter foods and full drink menu. The service at the pool is excellent and I had lunch there one day. The Khao Pad (chicken fried rice) was delicious – the best meal I had at the hotel, and the cheapest at the hotel (with sparkling water I paid about $12.) In the hotel lobby you’ll find the WooBar, the hotel’s full-service bar. It’s chic and stylish and serves up great drinks.
The Whatever Whenever Team, the hotel concierges, are very willing to assist with any request – seriously, whatever whenever. I noticed the a panel next to the TV which would allow me to connect my computer or iPad to the TV. I didn’t have my cords with me, so I called Whatever Whenever and asked if they had any. About 5 minutes later there was a knock at my door and they had cords for me to borrow.
I really like the W Bangkok and they’re off to a great start. I look forward to seeing what the hotel does with the Heritage Building and would love to see a suite (suites in the main building were set to open in February 2013.) The W is a great addition to the Starwood brand for Bangkok and another fun choice.
May 2, 2013
Rated 3 out of 5 by NYCFrequentTraveler Great Staff. Little benefit for SPG Plat Guests.
Fun, interesting property. Rooms are cool, but a single curtain between bath and bed afford little privacy. Rooms are small. The property was virtually empty, suites were available, however even as a Lifetime SPG Plat guest, we were not upgraded to a suite. There are many great Starwood properties in Bangkok with far better benefits for SPG plat guests.
January 29, 2014
Rated 3 out of 5 by Victor Less than Wow experience
Was looking forward to my stay in W Bangkok as I always had good experience staying with W brand. Staff in W Bangkok was really friendly & hospitable until I was locked up in the ground floor safe room for around 5-10 minutes. :( The staff forgot to let me out after I was done and I had to wait for 5-10 minutes - after much banging on the door - before anyone came to my rescue. The reason why I had to use the safe room was because the safe deposit box in the room was not bolted down - it was still moving around in the drawer and can be removed. Other than that, pretty much a normal hotel to me. Nothing to be WOW about with this W brand.
March 11, 2013
Rated 5 out of 5 by Jason1121 Great facilities and service
Overall great experience staying in this hotel.
February 16, 2014
Rated 2 out of 5 by Michi66 GM, do your job!!
The hotel design and the facility is really nice. Excellent bed, like always, and fortunately everything new.
Irritating is the elevator. I never know which door is opening and then I turn around a 4th or 5th time and realize that the backdoor is already open. Work on the "bing"!!
The service in the hotel really needs a lot of improvement, it seems that someone is not doing his/her job.
Check-in: No documents had been filled out the last time, fortunately this time but this time no room was ready at 17:00 (!!!). "We thought you'd like a non-smoking room". Did I ever take a non-smoking-room or what is the whole loyalty program for?
Finally I got my room --> no ashtray.
TV was broken --> fixed quickly though
Minibar: Also the last time I was asking (at around 14:00) why the mini-bar is not replenished. "We are doing this at 17:00". O.k., I waited until 19:00 and then called again to get the job done.
This time: Waited at the pool until after 17:00 before I returned to the room. Guess what: No replenishment again and it took one hour to have someone taken care about.
Dear GM, it's the service which makes the difference between a 3 or 4 -star and a 5-star. Nice facilities are everywhere around. The staff is friendly, no doubt. But they obviously never had appropriate training and/or are not supervised accordingly.
Last stay for the time being until things improve.
The taxi issue is also more than annoying. No way to find a driver who knows the hotel even if carrying the hotel map.
March 1, 2013
Rated 4 out of 5 by hugo30 W BKK in line with W worldwide
W is W, nothing else- Young trendy chic
February 14, 2014
Rated 3 out of 5 by MarsHuang Cool hotel with cold staff!
Many staff of the hotel are not friendly, except house keeper and plumber as the bathtub in my room was flooding for all night long.
I advised this situation to the front desk when I was checking out and only got a simple answer "Oh! Thats because of the design!"
February 11, 2014
Rated 4 out of 5 by vietnampanda Great Hotel and Great Location
The best location and Design with a good service.
February 11, 2014
Rated 4 out of 5 by calvinchan100 woo bar
went to woo bar order a bottle of preseco, i was told it was not stocked, FINE, choose another bottle of savignon blanc and again was told not available. RIDICULOUS
never had that experience before in any world W nor even any 3 stars hotel.
you carry what you have in the menu, if don't ,don't bother of printing it out
the staff did not handle the situation well, i certainly don't think it worth a laugh for that. that's not a friendly W service, its naive
all our friends were shocked.
February 3, 2014
Rated 4 out of 5 by gfmsugrad Great Location
Very nice new property. While I am not a big W fan, not really into trendy propertie, this W property was pretty nice. While the room itself bordered on being almost tacky the bathroom was great looking and huge! I did receive a nice upgrade, but since I had a discounted rate, they excluded the breakfast (all other Bangkok properties give it to you regardless). While the hotel & rooms look nice now, the materials used were cheap so it will not hold up well over time. Many parts/pieces of the vaneer were already coming off and pealing in my room. It is a must try at least once while in Bangkok, but there are better SPG properties in BKK.
June 4, 2013
Rated 5 out of 5 by Flyingtailor brathroom needs a door
My second stay here and the service is just as amazing as the first. The staff are great the pool and gym are amazing the food at breakfast is why I get up early.
But one thing this time I cant understand is there is no door or privacy in the bathroom a curtain your kidding. I don't care if your with your wife friend or partner sometimes you need to be alone. I love the bathrooms at the W hotels and have always been Upgraded but this time I was in one of there standard rooms (well nothing standard at the W hotels). Not being upgraded is not a problem they were busy so totally understandable and most times I get a large bathroom and a door to my throne room.
I will of course stay here again my experience here was wow as always.
October 30, 2013
Rated 4 out of 5 by Bingodog Not there yet...
W hotels is an established brand associated with cool design, excellent service, and great locations.
The W Bangkok will eventually get there, but it's not there yet. In terms of location it is ok - central and close to public transit. But there's nothing within walking distance at the moment, only banks, offices and embassies.
Usually the W hotels have very lively bars that are a meeting point for many locals, but at the moment the bar in Bangkok is not yet "on the map" of the locals, and on both nights I was there (Wednesday and Thursday) it was pretty much empty.
The design of the W Bangkok is cool, definitely, but you may want to pay attention to their definition of "creative layout and design" - it means that the toilet has no door, and apart from a curtain that can be drawn to enclose the bathroom space, it's like having a wc in the corner of your sleeping room. If you're traveling alone this layout is fine, but if you're traveling together, bear in mind that there's no privacy when someone goes to the wc - you can close the curtain, but that's it.
Other design issues which can be questionable: the elevator doors are mirrors, and basically you don't notice when they are closed or open. Add to this the fact that the elevator bell rings well before the lift reaches the floor, and you often get people looking confused at which elevator might be arriving.
Last small detail: the water pressure from the sink is so strong that if you put your hands under it, it splashes all around. It would be really helpful to install one of those air mixers that also help to save water.
But the main issue at the moment with the hotel is that it's still in construction and it is training most of its staff. While the staff has been really nice, polite and helpful, they are not yet trained to be at the standards set by other W hotels - or for that matter by any hotel of this category.
For example, on both days there were problems with my breakfast order - either forgotten or mistaken. At the bar - despite the low occupancy - it wasn't easy to get the waiters' attention. At 10 am someone will knock on your door asking if you have any laundry - saying he's doing this for all the rooms. Well, good to know but it's not nice to be disturbed for something other hotels organize with a neat bag you can hang outside your door. In the late afternoon I went back to my room from the swimming pool with wet swimwear and in my bathrobe. Housekeeping was busy with the turn down service. They just went on with it - never offered to come back later, or asked if it was ok. I stood there half naked looking at the whole process - not a big deal for me but that's not what you expect from a 5 star hotel.
But one of the things that really surprised me was how they (don't) recognize the top tier members of the Starwood loyalty program. FYI, in all other Starwood hotels in Bangkok, platinum members receive free breakfast, free drinks and snacks at cocktail hours (between 17:30 and 19:30), and usually also free laundry.
When I checked in at the W, the agent told me that as a platinum member I could choose between still or sparkling water. I must have looked confused, and she repeated that I can choose still or sparkling water for one bottle per day. I said "still", whatever. Then I found out that what this is about is the extra benefit you get as a platinum - one free mini bottle of water from the minibar per day, but you have to choose at check in if you want it still or sparkling, for your whole stay. The agent wrote it duly down on a special ticket that I received with my key.
Needless to say, I was charged on my bill for the bottle I took, so I had to point that out at check out and they took it off the bill.
Now, I find it hilarious (but also really worrying) that:
where other hotels give you breakfast, cocktails and snacks, the W gives you one mini bottle of water;
Despite the rather elaborate system to ask for your water preferences at check in (I wonder if you can change them during your stay, by the way, especially if you choose still water and then realize that the room is full with free bottles of still water), you are still charged about 200 baths, or $7, for the water that was supposed to be free. I can't imagine someone's job is to took care of this system and fail in such a way.
That's just an example of why despite the nice design and cool music, the W Bangkok has still some work to do before being a first class hotel. It seems like they focussed too early on some useless details before getting the important things done.
February 22, 2013
Rated 5 out of 5 by RODNEY17 Worth considering
My wife and I regard ourselves as not only very seasoned travellers but somewhat of the 'W' Brand aficionados.
We have stayed with W Hotels in more than 12 locations around the world from some of their oldest and indeed worst at say Istanbul, New Orleans and New York to some of the marque sites including Taipei, Singapore, Santiago and Barcelona.
I left this hotel with some mixed feelings.
Overwhelming positives were the incredibly obliging staff who seemed genuinely interested in greeting you and it reflects great management and training. Breakfast was superlative and in itself a draw card.
Frankly however I found the room configuration a little awkward specifically the bathroom set up including an open toilet. The pool area also seemed a tad over designed whilst very pleasant.
The location is not a high attribute. Although only a couple of hundred metres from the sky train , you are not in an area with many attractions.
Nonetheless I have rated this hotel a top score because on balance it does deliver comfort, style and great value although as a Platinum member in low occupancy no suite was offered but rather a one category upgrade on a low floor.
February 5, 2014
Rated 5 out of 5 by Andrewsu January Stay
Excellent staff service and courtesy as always. The hotel provides an exciting, chique and different ambience to many business hotels.
February 2, 2014
Rated 1 out of 5 by Jeffrey Bad Luck? or you are not there yet. W hotel....
New dosent mean everything is not ready.
bad luck for me during my stay during the new year time.
1. Shower was choke, room was dusty.
2. room changed. left my cloth in the room, after requesting the hotel staff to check for a few times, and the answer is no, nothing left behind. (I am sure I left it in the wordrode) I insist the duty manager to go to the room and check it with me. The choke is still there, and my cloth is there too. he was speedless and keep apologise.
3. was offered complimentary breakfast for two. upon check out, they insist me to pay for the breakfast. i asked for the duty manager that on duty last night who gave me the complimentary breakfast, was told he not around. ok. it not my day. before i wanted to sign on the bills. ha ha, he step out from the office. my first question to him, hi so and so, what are you doing in there? am doing some report, he answered.
i got my breakfast waived. i look at the reception gal, she is not even say a word of sorry.
Front office manager ask me to come back again when they are ready. i told her, Don't even open when you are not ready.
so, guess, it just my bad luck with W Bangkok...
May 20, 2013
Rated 5 out of 5 by bigcatpaul GREAT FRONT DESK STAFF
Good customer service when platinum guest had late check out a welcome drink at the bar fpr 20 minutes was offered straight away... Good work keep it up guys... U make the stays worthwhile
February 1, 2014
Rated 5 out of 5 by MMarjorie W Hotel is WOW!
W Hotel is the only hotel that truly amazed me from the time I walked in to the time I left. I love the unique, trendy interiors and design, and could not help taking photos and posting them on my Instagram account. The staff was exceptional in making guests feel like VIPs. I loved the extras in the bedroom -- the tablet, magazines, cute throw pillows and BLISS toiletries. I was also amazed by the function rooms with little steel balls strewn on the floor, and even lollipops placed in acrylic racks. The food was great, too, with the lunch menu truly showcasing the best of Thai cuisine. I can't wait to stay in more W Hotels in the future!
September 30, 2013
Rated 4 out of 5 by Victor Dirty coffee pot and network port not working
Reserved 2 rooms. Checked in smoothly.
Staff was fantastic, made us felt welcome and like returning home.
Found dirty coffee pot in room 1905 and requested for cleaning the next day. But surprisingly, nothing was done for the 3 nights' stay. My colleague was questioning why I even recommended W Bangkok.
Network port (LAN) not functioning in room 2505 and informed hotel to check on it. Same thing happened, the network port was not fixed even after 3 nights.
I still like the W brand a lot and never missed a chance to stay in one of the W hotels. But I was quite disappointed at the 2 incidents and how W Bangkok handled it.
Left a note at the front desk after checking out. Hope the management will take note of these and fix it so that it does not bother the next guests.
June 6, 2013
Rated 4 out of 5 by Lukas75 Very nice, young and modern
This hotel is a lovely and stylish part of the W family.
When it comes to the room, I have to say that it was flawless. Personally, I don't mind an open bath room. However, I'd rather go for a toilet which is more tucket/locked away. Additionally, the light shower curtain gets sucked into the shower and will stick to your body. There is room for improvement. The tub is to die for, the products are super nice and the bed is heavenly.
The gym is state of the art and the pool is very modern. In the afternoon music is played all the time already. If you want to relax and read a book, this might not be the best place to be
January 7, 2014
Rated 5 out of 5 by abbas84 Very Trendy Hotel
Great service and comfort. Only negative is that they charge to use suna and steam for hotel guest.
January 29, 2014
Rated 4 out of 5 by Caesar44 This hotel is efficient
The hotel is efficiant with well appointed room, high speed internet and good restaurant and bars. The pool and outdoor facilities are limited. The decor is also like a nightclub and becomes rather wearing during the day.
January 26, 2014
Rated 5 out of 5 by cfonti Always love the W style
I have stayed in W Bangkok for twice, and I always love how chic I feel once stepping into the hotel area. All staff were so nice, especially those welcoming ones at front door and also the staff at The Kitchen. The design of the hotel is great, swimming pool is not a huge one though big enough to really swim in it. The only thing I'd recommend for their next hotel to be designed is the washroom, where the design of "water flow" need improvements in order to avoid leaking out from the shower stand to the toilet place and also water spilling out from the sink while running from the tap. Overall saying, JUST LOVE IT! Looking forward to my next visit at W around the world.
September 25, 2013
Rated 3 out of 5 by Apecalvin It's OK, not quite as innovation as you would expect from a W
As far as the W brand goes, I was expecting more. For a start, the other W Hotels I’ve been in all had a Bose sound system in each room, hence I assumed (wrongly) that all Ws would have one. This one doesn’t. I was told at check-out that you had to request for a DVD player in your room.
As a platinum guest, I was given a studio suite. But I found this to be not much bigger than a regular room in many other hotels. There wasn’t much of a view to speak of, and one side of the curtains was jammed and couldn’t be opened.
One minor detail, and strictly a matter of opinion… I found the design of the lobby to be not particularly outstanding. I loved the Thai-themed feature wall - with fluid Thai motifs in silver against a black wall - that runs the entire length of the lobby. But aside from that, the rest of the lobby looked a bit like the inside of a bank.
And lastly, the W is a short 5-min walk away from the BTS (public commute) station. It is, by any standards, convenient. But in Bangkok, you do have a choice of two other properties that are linked by a bridge directly from hotel to station, for roughly the same price.
June 21, 2013
Rated 5 out of 5 by tkapicture W Bangkok has raised the bar
The W Bangkok is a magnificent lodging experience. Located off the bustling streets in Silom, the W has an excellent position to the nightlife and dining options that are ever-growing in Bangkok proper.
This hotel has wonderful rooms, with tasteful decor. The pool plays great music both above and underwater - a nice touch! The bar is still fairly new and did lack a bit of "umph" but other than that, this place is more than spot on.
Nice work Starwood!
March 3, 2013
Rated 5 out of 5 by Kudafani Great hotel
We stayed at the W Bangkok for 2 nights in a Cool Corner Room. The room was very spacious with great amenities and an awesome view! The breakfast buffet was one of the best we ever had! Special thanks to the German trainee who gave us some really good advice on what to do around as well as Anya from the Front Office and James with his Concierge Team. You all are doing a great job and we hope that we will have the possibility to stay there again soon!
November 17, 2013
Rated 4 out of 5 by Teddy69 Drainage problem in the shower area
While the hotel was generally good, the drainage was very slow in the shower area in my room. It eventually flooded the entire bath room on my 3rd and last night there.
I also thihk that the Asia spread at the morning breakfast was too small. Being located in Bangkok and Asia, I expected a bigger selection of Asian breakfast options.
Lastly, I was hoping to get small, interesting hotel sourvenirs for my friends but there were none. The pair of golden boxing gloves in the room were gorgeous but priced too expensively. The products sold at the lobby were not W Hotel merchandise.
But I must compliment all the staff, who were friendly and helpful.
December 9, 2013
Rated 2 out of 5 by ryanide Low quality hardware with below average software
- The tablet was not connected to the system and cannot control the lighting in the room
- The joint of the minibar loosen up, and hence the door cannot be closed properly and the light inside the minibar stayed on
- Sleepers are not packaged individual. Serious doubt of whether it's reused or if it's a new one
- There is no SPG check-in counter available. I have to line up behind some non-SPG members for check in
- I have request for adjacent rooms, but the staff said there is no adjacent rooms available and asked us to upgrade our room to cool corner room. But after negotiation they can offer us two rooms adjacent to each other
- There is no welcome fruit/snacks like what I had in other W hotels or SPG group hotels
- When I raised the problem with the tablet and the minibar joint around midnight, I have waited for 45 minutes before someone came to fix them. There are no apology, no explanation and they even put the glasses on the floor and returned them to the original position without cleaning them after fixing the issues.
- Breakfast at Kitchen. We ordered egg Benedict and the egg yolk is cooked, well-done, without a tiny bit of eggyolk flowing out.
- Servers at Kitchen are not friendly and forgetful. I was not given a spoon when they serve me the yogurt, and I have to asked two times before they remember to give me one. I have to ask for the bill two times before they give me the bill.
- Staff at Whatever Whenever is friendly and helpful. Up to W-Hotel normal standard.
Overall speaking its a really disappointing experience I had at W Bangkok. The whole package that I received, from services to the room I stay to the food served in the restaurants, are all disappointing. The only thing that I am satisfied is the poolside bar and the cocktail served there. I will recommend my friends NOT to stay at this W Bangkok.
March 23, 2013