Rated 4 out of 5 by Teddy69 Drainage problem in the shower area
While the hotel was generally good, the drainage was very slow in the shower area in my room. It eventually flooded the entire bath room on my 3rd and last night there.
I also thihk that the Asia spread at the morning breakfast was too small. Being located in Bangkok and Asia, I expected a bigger selection of Asian breakfast options.
Lastly, I was hoping to get small, interesting hotel sourvenirs for my friends but there were none. The pair of golden boxing gloves in the room were gorgeous but priced too expensively. The products sold at the lobby were not W Hotel merchandise.
But I must compliment all the staff, who were friendly and helpful.
December 9, 2013
Rated 5 out of 5 by Stingray1 Celebrating 500 nights in the W Bangkok
Dear W Team,
Many thanks for an awesome stay at the W Bangkok, is was a real nice experience to stay at your Hotel, and everyone was so kind, warm and helpful to me.
Also many thanks to Jacob, Phillip, and Anja and the rest of the team who made my stay so nice.
All in all well done and pls. continue like this.
Thanks and kind regards
January 15, 2014
Rated 3 out of 5 by Therax72 My stay At W Bangkok
I must say that the W Bangkok is a very nice Hotel, Especially in term of decoration, I must say even better than other W hotels that I had the chance to visit and stay at. I must say that there is the SPA part that is handled very strange (no way to have a Sauna, Steam bath or whirpool without booking a treatment), then absolutely not reasonable. Also the Gym/Fitness is very well equipped, but there aren's any area for lockers and to have a shower after, also this part is not well organised. The room was ok, but not a oftenly cleaned suring the day (as far as I noted, once per day). I don't think I will choose this Hotel again.
December 6, 2013
Rated 4 out of 5 by donci W Bangkok experience
The hotel is nice, though slightly still missing the party feeling of W, The electricity in my room, 2818 was sometimes switching off in the whole room. Did not find European Red Bull in the mini bar when I wanted to stay up to work at night, but the staff was very kind and helpful.
November 14, 2013
Rated 5 out of 5 by magneticD Cool & fantasitc hotel
I got an unforgettable stay here~~ everything is nice, fancy decocration for everything, breakfast is great with wide range of choices, staffs are friendly. I have to say the bed is really comfortable that I took a good rest during the trip. However, the swimming pool is in a slightly size.
November 12, 2013
Rated 5 out of 5 by daven212002 My first choice hotel hotel in BKK
This is a long overdue review. I stayed 1 night in May and 3 nights in July this year. First stay was up to expectation and service was good. Subsequent visit service has gone up a notch. Even received an upgrade to a suite and received complimentary chocolates. A welcome back card may be a simple gesture but surely made me feel appreciated as returning guest. Room service was impeccable as every little detail was paid attention to. Every staff from concierge to breakfast staff were genuinely friendly and efficient, always ready to provide excellent service and assistance. What impresses me is that they will make the effort to remember the guests' names. A nice touch indeed. I am looking forward to staying at W Bangkok again when my schedule permits. Two thumbs up and keep up the good work!
September 12, 2013
Rated 5 out of 5 by Martin246 Cool clean and clever designs
I would highly recommend this hotel to anyone considering staying in Bangkok. The rooms are fantastic, cool but not at the expense of comfort.
The staff were superb couldn't have been more helpful. The food was excellent and without fault. Highly recommended ThankYou Martin C London
November 3, 2013
Rated 5 out of 5 by LouisLEI Will BRB!
I have to say everything is so perfect in this hotel.
There are always welcome fruits and juice in the lobby for the guests. And the stuff are so friendly when I arrived and checked in. Also, the room service is so effective and the food are very good. I just wait for around 10 mins then the yummy Thai food delivered.
One more thing, thanks for all staffs in W BANGKOK, all of you are so nice to the gay people, friendly greeting and warm blessing make me feel good. Thanks and I'll be there in Sept!
June 13, 2013
Rated 4 out of 5 by sgraneiro Great hotel but Concierges need serious trainning
Concierges were unable to indicate good local restaurants. their recommendations were for mediocre highly priced restaurants; not one or two, but three. Everyone can obtain online a list of the top ten restaurants in BKK. Guests like me are looking for the real thing; local places, where locals eat and the food is great and inexpensive
Other than that the hotel is really spectacular. Room is great, décor is beautiful, bed is extremely comfortable, location is great, staff ( including the Concierges) are helpful, attentive and try their best to meet guests needs. I loved the hotel and will go back,
December 16, 2013
Rated 5 out of 5 by OrdinaryTraveller A Magical Experience
I have stayed at various hotels in Bangkok, but I have never experienced the level of service that the W Bangkok provided during my stay in April of this year. The hotel design is exceptional, eye-catching and fun! The staff was welcoming and courteous, not in a way that it was part of their job descriptions. The treatment I received felt genuine. It made the stay special. If there was anything to improve, it would only be more options to choose from the in-room dining menu. Great job W Bangkok!
May 16, 2013
Rated 5 out of 5 by Curbarn W again
Ok I am little bit old for this hotel but hey it is a groovy place, can I use that word? Looks like they have stolen the best starwood staff from other starwood locations. Close to sky train, river and great restaurants in sathorn and silom area. I have to say the concierge is the best in the business. Breakfast is impressive, everyone was taking pictures of the food. This is my third stay here I love it. Can't wai for spa and restaurant in old Soviet Union embassy building to open.
May 3, 2013
Rated 5 out of 5 by Department Young and party look hotel.
When arrived, staff from the Hotel were helpful and efficeint to pick up all my things. I remember that at one evening, I carried too many things after my shopping. One of the staff saw, came and helped me to carry all my things and to send them to my room. Those guy as the first contact person of the hotel perform a very good image of the hotel, I believe.
January 5, 2014
Rated 5 out of 5 by SFOSuperElite Beautiful property and exceptional service
Trade marked "cool" vibe from the moment you enter the reception area. Bathroom in upgraded suite fantastic; room layout well planned. Breakfast buffet among the best I've ever experienced. Great drinks menu at the Woobar. Communication mishap with staff resolved fully, immediately, professionally and sincerely.
September 22, 2013
Rated 5 out of 5 by Boon Amazing W team
Was impressed by the WOW service throughout our entire stay. Personalised and truly warm service from all members at welcome desk,(esp Unya, J, Ning) staff at eatery,( Connor, Tommy, everyone indeed) and the very helpful concierge team( Tong, Boby,KJ,Mike) as well as the meticulous housekeeping stylist. Thanks to ALL . Cant wait to be back again !
September 5, 2013
Rated 5 out of 5 The perfect place to stay in Bangkok
I have stayed in at least five or six different hotels in Bangkok and I have to say the W is by far the best.
The hotel itself looked amazing, the staff were fantastic, breakfast one of the best I have ever experienced in any hotel in the world, and the bar manager could not have been friendlier or more helpful. The cocktails are outstanding!
I will definitely be back.
January 4, 2014
Rated 5 out of 5 by ExPat34 A great W experience
The people, the restaurant, the people, the rooms, the people, the fitness center, the people, the pool, the people the WoBar.
What else can I say? The people are fantastic and so is everything else about the W Hotel in Bangkok
September 28, 2013
Rated 5 out of 5 by Jan86 Good Hotel
Hotel room designs are nice and quite unique. Staff are all friendly and helpful.
January 8, 2014
Rated 4 out of 5 by Flyingtailor WOW Service
Wonderful Hotel great Service I really enjoyed my stay here. This W has a great entrance with a beautiful old estate which they are turning into a bar / restaurant. But again what I really liked about this hotel is the Service just great and also the bathrooms in most of the W hotels are fantastic this one is no exception.
July 17, 2013
Rated 3 out of 5 by dayoff nice hotel but not of exceptional quality
Easy access to places that I needed to visit and local attractions. Great breaskfast offers. Room conditions were fanatstic as well as the city view. upgraded to studio suite. small, but great fitness area being all the equipments are new. small pool area, but not so much of concern as I did not use it. Overall, friendly staff. The valet staff could do better welcoming guests as there were several guys just standing around and chatting among themselves instead of greeting guest or inquiring of any need. One last ting, enjoyed the welcome room amenity, macaron, but it was hit or miss as some were tasty and some were just so dry and hard.
October 6, 2013
Rated 5 out of 5 by RBAL Brand new & funky hotel
Beautiful new hotel located in the great city of Bangkok.
I was upgraded to a "Spectacular Guest Room" as an SPG Gold member.
The pool area is nice, and the gym provides enough cardio machines and weights for a decent workout.
The hotel is conveniently located nearby 2 BTS subway stations.
January 22, 2013
Rated 4 out of 5 by Victor Marvelous Suite
Applied for an upgrade and got a Marvelous Suite.
The room was indeed marvelous and had the best experience so far in W Bangkok after 2 stays before this.
Friendly staff, all smiles and very helpful is what impresses me most.
Please keep up the standard.
June 6, 2013
Rated 5 out of 5 by PSLim Staffs are just great!
I was uncertain when booking this hotel due to early bad reviews during their new opening. After all, their staffs are just great! I think they are good to go. Will definitely come back..
June 24, 2013
Rated 5 out of 5 by Scorpb Wonderful Experience
I am thoroughly impressed with all the touchpoints. From the moment we stepped out of the taxi, it was an incredible experience throughout our 4 nights stay from 13 to 17 Feb 13. The doormen were extremely helpful and gave great advice on handling personal belongings at crowded places such as the weekend market. The receptionists spoke with confidence and good English. The concierge were extremely responsive with my reservations and gave suggestions to wonderful eateries around. I was initially upset on 14 Feb as the hotel experienced an electrical power supply cutoff from 6.30am to 1030am. Imagine no air-con nor lights in the room. However, I was totally blown away by the positive attitude of the chefs at the kitchen table. Simiarly, there were no air-conditioning and all the chefs had to battle with the excruciating heat while preparing our breakfast! Kudos to their professionalism and they maintained such high spirits. The only downside was that the Spa was not in operation during the period of our stay. Otherwise, it has been a remarkable experience. Congratulations for deliverying service to a new height! Cheers
February 23, 2013
Rated 3 out of 5 by Syidah Great Features
Location is nearby Nogsi BTS (train station) which is very convenient to get around Bangkok. The tablet which is used for the room features is fantastic.
I arrived at the hotel early and request to use the spa for showering. However the front desk said they do not allow guest who has not checked in yet to use the spa but offered a room blocked as a shower room. I've notice that in my room which I later check in and the shower room used, the architecture is not carefully thought of as the doors do not shut well whereby it caused the bathroom to be easily wet.
December 7, 2013
Rated 3 out of 5 by stevehkg Convenient location but service needs to be improved.
The hotel is convenient located, within 5 mins to BTS station by walk but most taxi drivers dont know where it is. Even the hotel provide an address with thai on it and most taxi drivers will not take me back to the hotel as they dont know where it is.
The suites are not yet finished so there will be no Platinum upgrade. I asked for a cool corner room as best available room when check-in and the staff told me nothing is available except a spectular room. Fairly disappointed as the hotel is not very busy.
There is also a construction site next to the hotel and there is sufficient amount of noise from my room upstair or next store since 8:30am .
I tried the room service. First, I couldnt find the room service menu in my room. Second, I asked for the ice cube for my drinks from the mini bar. Both they totally forgot when they deliver the meal. It is kind of another disappointment
Also, I ordered a hotel limo when arrive to the airport. The staff met me outside the Customs was very pleasant but the driver was like 5mins late though. A little disappointment as I need to stand outside the airport with the heat like 5 mins and sweating.
I guess the hotel is a little long way to reach 5 stars rating yet, at least need sometime for proper staff training and be attentive to customers with W brand loyalty like me.
January 23, 2013
Rated 1 out of 5 by jay52 very disapointed
very disappointed and one would help us!
we could not get an outside line to do calls and reported several times
January 1, 2014
Rated 4 out of 5 by Kyeko Another great W adventure
Being a great fan of W hotel since my first stay at Hong Kong, I booked W again for my trip to Bangkok. I had a long day plus more than an hour of flight delay before I land in BKK. My friend and I was so tired and we cant wait to have a good sleep.
When I checked in I was given a room at 7th floor. I asked the welcome staff if she needs to see my membership card to confirm my member level. I was assured that she had all my details in the system.
It was only the next day I realised that I was still recognised as prefered member. I sent an email to the hotel and was promptly answered by welcome experience manager in charge, Pat. In no time I was I upgraded to higher floor and given cool corner room. How's cool was that. I was even pleasantly surprise when Pat left an apology note, the handwritten note added the personal touch and his sincerity.
My friend who was a first timer with W hotel was really impressed with the service. Working as a designer, she was thrilled with the design of both rooms. She acknowledged how the hotel take care even the finest details. How every carpet was changed at the entrance at different time of the day. She enjoyed the service given and was pleasantly surprise when we request the staff to warmed our food (sorry.. being a muslim, we finds hard to find halal food nearby) they were not returned in foam box but on dine plates. She just loves the experience. I jokingly told her, if she haven't been to W hotel, she havent been to a proper hotel. At the end of the trip she assured me she will definitely choose W hotel for her next trip in koh samui. Kudos to your team. You have found a new fan!
As for me, W Bangkok didnt fails me. And I look forward to my next W adventure. My sincere appreciation to Pat and his team. It is another unforgettable W hotel experience!
July 8, 2013
Rated 5 out of 5 by Vincos Where Can They Go from Here?
OVERALL IMPRESSION: We are assiduous fans of W Hotels with the rather daunting goal of staying in every one. On a recent trip to Asia, we stayed in 4 - each was exceptional but this one has got to be the most fabulous urban location we have seen yet!
SPG RECOGNITION: Wow. The super hands-on manager, Christian, was waiting to greet us - ultra-cool in the sweltering heat - upon arrival...how could we not love this place? We were then accompanied to our room by a receptionist for a private check-in. And what a room!! Upgraded to a top-category suite (albeit cashing in a couple of certificates). Platinum breakfast is the full spread in The Kitchen Table which looked like a wedding buffet for the amount and variety on offer. In-room amenity was a very welcome “designer” bottle of Italian prosecco chilling for our arrival.
THE ROOM: Absolute glamour. A wall of windows overlooking Bangkok on one side and a wall of peek-a-boo glass offering (startling!) views into the baths (both guest and master) on the other. I loved the allusions to all things Thai - like the bed throw with the print of Thai Boxers' boxers. Or the glove shaped sequin pillows inscribed “Lights” and “ Out” placed on the bed at turn-down! BTW, the Thai allusions are carried throught the whole hotel’s decor - I love the light installation in the elevator lobby made from the backlights of tuk-tuks! The bathroom could be in the movies: huge tub with it’s own TV, double vanity, power rain shower, sumptious towels...you name it.
LOCATION: Right on Sathorn Road - one of the main drags of Bangkok with a station of the elevated train a couple of yards away. Fine restaurants, shopping, even the fruit and produce market all close.
EXCEEDED EXPECTATIONS: The level of service and attention to detail - down to having the TVs tuned to our favorite channel upon first entering the room!
April 1, 2013
Rated 5 out of 5 by superdry22 WILL DEFINITELY COME BACK! AGAIN AND AGAIN.
I first stayed at the W Bangkok on the 9th Dec 2012 - the day the property opened. The reception was warm and the opening party was great. However, there were pretty significant teething issues given that it was newly opened...but nothing I'd really complain about.
My second stay was on 6th Dec 2012 for 4 nights. I was happy they've ironed out most issues I encountered during my previous stay and my room was also upgraded to the Marvellous Sutie with my suite night awards.
I would definitely return for my 3rd stay at the W Bangkok some time this year. I love its strategic location and the access they’ve provided to the BTS station via Sathron Sq. The WET deck is always a pleasure to lounge at and the music never fails to entertain. The Whatever/Whenever team is young, energetic and fun – it is exemplary of Bangkok and the W culture.
I'd definitely highlight the following areas of improvement for the hotel management to consider
Gym: The free weights area does not have proper floor padding – this is a major problem when you release the dumbells on the floor.
Spa: I would have liked a complimentary access (perhaps as a Platinum Member or Suite guest) to the steam and sauna room
Breakfast: I’d to say the breakfast was disappointing… both during my initial and second stays. E.g. I can whip up a better plate of scrambled eggs at home. However, I would say that the pastries are to die for. The F&B team may want to try the breakfast at Le Meridien in Surawong – it is absolutely fantastic.
January 1, 2014
Rated 4 out of 5 by Charles24 Excelllent hotel but Disillusioned
Excellent hotel - great staff but the memories for the overall stay "disillusioned " !
Had requested as a Platinum member - 3 months in advance - to use 3 so-called "Suite-nights" for a special occasion with my wife . Hotel informed me they had only availability for 1 night in mid-December.
December 23, 2013