Rated 4 out of 5 by Teddy69 Drainage problem in the shower area
While the hotel was generally good, the drainage was very slow in the shower area in my room. It eventually flooded the entire bath room on my 3rd and last night there.
I also thihk that the Asia spread at the morning breakfast was too small. Being located in Bangkok and Asia, I expected a bigger selection of Asian breakfast options.
Lastly, I was hoping to get small, interesting hotel sourvenirs for my friends but there were none. The pair of golden boxing gloves in the room were gorgeous but priced too expensively. The products sold at the lobby were not W Hotel merchandise.
But I must compliment all the staff, who were friendly and helpful.
December 9, 2013
Rated 4 out of 5 by Scorpb Warm and Friendly Staff
This is my third visit to W Bangkok since it's opening. Every round is a new experience indeed. This time round although there were some issues, nontheless the staff service level were amazing. I would like to compliment Mirthe Claassen (F&B) and MAITREE YAIPAN (Concierge). Mirthe makes guests feel really at home. Her sunshine personality brightens up the day and with her depth and breadth of general knowledge, we had conversations. Despite only in BKK for 3 weeks, she was able to give some good tips on where to venture out to. Maitree (Mike) remembered us at a glance and welcomed us back to W BKK wholeheartedly. That was a very warm feeling indeed
February 10, 2014
Rated 5 out of 5 by Kami29 Great New W-Hotel excellent Design and W hospitality guaranteed-
In this W Hotel modern W design has been combined with Thai materials .
The W team is amazing friendly attentive and helpful that most guests will def, feel most welcomed and wish to return to this unique Hotel as soon as possible again.
August 9, 2014
Rated 5 out of 5 by SC29 Good location, good pool, fantastic staff
Had a brilliant stay, great city, and fantastic staff at the W. Made us feel at home.
August 11, 2014
Rated 4 out of 5 by LAIHK1 Funky style hotel
Everything is good but no sauna or jacuzzi for the customers not buying spa function.
August 11, 2014
Rated 5 out of 5 by Ana42 Excelent for a romantic getaway
Excellent for a romantic getaway, not only for it's atmosphere, but for the staff always so friendly and helpful, for the breakfast, for the spa and the swimming pool. The bed and the pillows so comfy...the design and modern style of the hotel. The only thing I was hoping was a rooftop health club like the W Hong Kong...or a rooftop bar. It would suit perfectly with this hotel
August 4, 2014
Rated 4 out of 5 by Kyeko Another great W adventure
Being a great fan of W hotel since my first stay at Hong Kong, I booked W again for my trip to Bangkok. I had a long day plus more than an hour of flight delay before I land in BKK. My friend and I was so tired and we cant wait to have a good sleep.
When I checked in I was given a room at 7th floor. I asked the welcome staff if she needs to see my membership card to confirm my member level. I was assured that she had all my details in the system.
It was only the next day I realised that I was still recognised as prefered member. I sent an email to the hotel and was promptly answered by welcome experience manager in charge, Pat. In no time I was I upgraded to higher floor and given cool corner room. How's cool was that. I was even pleasantly surprise when Pat left an apology note, the handwritten note added the personal touch and his sincerity.
My friend who was a first timer with W hotel was really impressed with the service. Working as a designer, she was thrilled with the design of both rooms. She acknowledged how the hotel take care even the finest details. How every carpet was changed at the entrance at different time of the day. She enjoyed the service given and was pleasantly surprise when we request the staff to warmed our food (sorry.. being a muslim, we finds hard to find halal food nearby) they were not returned in foam box but on dine plates. She just loves the experience. I jokingly told her, if she haven't been to W hotel, she havent been to a proper hotel. At the end of the trip she assured me she will definitely choose W hotel for her next trip in koh samui. Kudos to your team. You have found a new fan!
As for me, W Bangkok didnt fails me. And I look forward to my next W adventure. My sincere appreciation to Pat and his team. It is another unforgettable W hotel experience!
July 8, 2013
Rated 3 out of 5 by Therax72 My stay At W Bangkok
I must say that the W Bangkok is a very nice Hotel, Especially in term of decoration, I must say even better than other W hotels that I had the chance to visit and stay at. I must say that there is the SPA part that is handled very strange (no way to have a Sauna, Steam bath or whirpool without booking a treatment), then absolutely not reasonable. Also the Gym/Fitness is very well equipped, but there aren's any area for lockers and to have a shower after, also this part is not well organised. The room was ok, but not a oftenly cleaned suring the day (as far as I noted, once per day). I don't think I will choose this Hotel again.
December 6, 2013
Rated 5 out of 5 by 61McG Great Hotel
Welcoming modern hotel with all the amenities
August 6, 2014
Rated 5 out of 5 by AnotherDrMike Great stay
I booked into the W after a weeks work and really enjoyed a pleasant, relaxing weekend before my long flight back to the US. My only disappointment was that wifi was not included. For me, in 2014, charging for internet access in your room is like charging for water or pillows. For the brief amount of browsing I needed to do to find locations or check transport options, having to go down to the common area for a few minutes was needlessly annoying.
July 22, 2014
Rated 5 out of 5 by Vincos Where Can They Go from Here?
OVERALL IMPRESSION: We are assiduous fans of W Hotels with the rather daunting goal of staying in every one. On a recent trip to Asia, we stayed in 4 - each was exceptional but this one has got to be the most fabulous urban location we have seen yet!
SPG RECOGNITION: Wow. The super hands-on manager, Christian, was waiting to greet us - ultra-cool in the sweltering heat - upon arrival...how could we not love this place? We were then accompanied to our room by a receptionist for a private check-in. And what a room!! Upgraded to a top-category suite (albeit cashing in a couple of certificates). Platinum breakfast is the full spread in The Kitchen Table which looked like a wedding buffet for the amount and variety on offer. In-room amenity was a very welcome “designer” bottle of Italian prosecco chilling for our arrival.
THE ROOM: Absolute glamour. A wall of windows overlooking Bangkok on one side and a wall of peek-a-boo glass offering (startling!) views into the baths (both guest and master) on the other. I loved the allusions to all things Thai - like the bed throw with the print of Thai Boxers' boxers. Or the glove shaped sequin pillows inscribed “Lights” and “ Out” placed on the bed at turn-down! BTW, the Thai allusions are carried throught the whole hotel’s decor - I love the light installation in the elevator lobby made from the backlights of tuk-tuks! The bathroom could be in the movies: huge tub with it’s own TV, double vanity, power rain shower, sumptious towels...you name it.
LOCATION: Right on Sathorn Road - one of the main drags of Bangkok with a station of the elevated train a couple of yards away. Fine restaurants, shopping, even the fruit and produce market all close.
EXCEEDED EXPECTATIONS: The level of service and attention to detail - down to having the TVs tuned to our favorite channel upon first entering the room!
April 1, 2013
Rated 4 out of 5 by jennybkk Some great aspects, but too high concept
The staff was excellent; no areas for improvement needed. Also the bed was very comfortable and the bath amenities were really nice. What significantly took away from the experience was the feeling that the hotel was trying too hard to be cool. It's impossible to escape the music that's pumped through all the speakers--the hallways, the elevator, the breakfast area. As soon as you leave your room it's like you're listening to a clubbing soundtrack--everywhere. I had a pedicure in the spa and the whole time the music was blasting from the speakers. It's too much. But again, the hospitality couldn't have been better.
April 7, 2014
Rated 5 out of 5 by kay2020 Love this W!
Beautiful trendy decor, great location next to sky train, wonderful breakfast and lobby bar..and outstanding personalized service!
August 3, 2014
Rated 4 out of 5 by An2014 W Standard except...
The room is great. The staffs are friendly. The breakfast is good. All that is expected from W. The work area in the room is spacious with good natural light coming in during the day. A tablet is used to control the lighting and air conditioning in the room. I think this is cool (although any IT issue puts one helpless).
Check in was a breeze. I have to say otherwise for check out though. On a Friday morning at 830am, check out process was slow. There were 2 queues with about 5 people in a line formed. There were only 2 staffs trying their best to complete the process. There can be room for improvement.
May 15, 2014
Rated 4 out of 5 by Lukas75 Very nice, young and modern
This hotel is a lovely and stylish part of the W family.
When it comes to the room, I have to say that it was flawless. Personally, I don't mind an open bath room. However, I'd rather go for a toilet which is more tucket/locked away. Additionally, the light shower curtain gets sucked into the shower and will stick to your body. There is room for improvement. The tub is to die for, the products are super nice and the bed is heavenly.
The gym is state of the art and the pool is very modern. In the afternoon music is played all the time already. If you want to relax and read a book, this might not be the best place to be
January 7, 2014
Rated 4 out of 5 by Otaru94 This hotel is equipped with good features
- good restaurant
- good staffs
- hopefully can have another kind of coffee pot/coffee machine in the room as the existing coffee pot ruined the nice coffee.
July 29, 2014
Rated 5 out of 5 by Colin29 One of the best hotel stays I had but...
For the time we set foot onto W, we were constantly wow-ed by the service and the aesthetics of our room. The only issue will be the lack of wi-fi in the room and also the quality of the food we ordered from room service. I understand the wi-fi is a business decision but nonetheless disappointing given that I always thought W is all customer-first.
The food that we ordered was not really good, below average. Had much much better Thai food else where.
July 15, 2014
Rated 5 out of 5 by Hai2607 a great place to stay in Bangkok
W hotel is really a great place to stay when you travel to Bangkok. It is very convinient to get BTS and go around the city.
July 29, 2014
Rated 4 out of 5 by Sharkwich Just some more to be excellent
Only two things to improve:
1. I called the spa at 1:50pm for a going away massage booking at 2:30pm on 11th July. Only when I arrived at 2:30pm the spa front desk apologised to me that the one who took my call confused on Thai time and thought that my booking was 8:30pm. This is not some mistake a 5-star hotel spa should make. I also wonder if the spa was really full as many of the staff were at the reception area when I arrived.
2. The quilt cover was too thick. I had the aircon ran at 19'c and yet sweat the whole night. I uncover myself but only found it was too cold air. Otherwise the mattress was exceptionally comfortable.
3. The made-yourself burger promotion was good. Taste exceed my expectation especially the foe gras topping.
4. Staff at the bar were exceptionally friendly and talkative. I'm entertained by the conversations while eating alone at the bar.
July 12, 2014
Rated 5 out of 5 by Chian Excellent
Must come back to enjoy this great facility and ambience.
July 27, 2014
Rated 4 out of 5 by sgraneiro Great hotel but Concierges need serious trainning
Concierges were unable to indicate good local restaurants. their recommendations were for mediocre highly priced restaurants; not one or two, but three. Everyone can obtain online a list of the top ten restaurants in BKK. Guests like me are looking for the real thing; local places, where locals eat and the food is great and inexpensive
Other than that the hotel is really spectacular. Room is great, décor is beautiful, bed is extremely comfortable, location is great, staff ( including the Concierges) are helpful, attentive and try their best to meet guests needs. I loved the hotel and will go back,
December 16, 2013
Rated 5 out of 5 by TL86 Great hotel
Very good service. The rooms are fantastic, modern, and well designed. The gym is excellent. This is my go to hotel when I need to stop in Bangkok.
July 22, 2014
Rated 5 out of 5 by MikeAndi This hotel has great services & features
From the time i step down from my airport taxi, I amaze with the hospitality and care that shows by the team members in the main entrance. All the staffs very helpful and give me services beyond my expectation. I feel like a home while staying at W Bangkok. Good culture and attitude from everyone who working there.
The amenities that provided and foods that they serve also superb that very difficult we can find at other hotels.
For sure I will stay again at W Bangkok Hotel and recommend to my friends,Family, Clients and so on to try out W Bangkok if they want something different and get well pampered.
Thanks a lot W Bangkok to make my short trip so memorable.Good jobs to everyone in W Bangkok
October 13, 2013
Rated 4 out of 5 by Alvin99 This hotel is very WOW
Great stay these days. Have great times
July 20, 2014
Rated 5 out of 5 by JayChung Very nice stay
Lovely hotel, convenient location, super comfortable bed, nice pool
Wish the elevator's buttons would be more efficient (I heard some other guests complained too when they pressed the floor buttons then had to do it again and again)
July 15, 2014
Rated 4 out of 5 by Agnes422 w hotel dose have my wow!
i love w , especially the bed~
July 18, 2014
Rated 5 out of 5 by KINT123 Very Cool and Trendy hotel
W Bangkok is a very cool hotel. You will see it when the moment that you enter the hotel with a very unquie Welcome desk, cool display. Many people hang out at the Woo bar at night. Swimming pool is just fit for the size on the hotel. You can enjoy sunbath even in the middle of the business district. The ADD is very trendy and I wish I could there longer to try different outlets.
July 1, 2014
Rated 5 out of 5 by OlivierHouston overal excellent stay despite quite high price for Bangkok
overal excellent stay despite quite high price for Bangkok
July 14, 2014
Rated 5 out of 5 by GP1966 Very Pleased
The hotel was still not fully open upon arrival so was unable to secure an upgrade unfortunately. The room we got was funky and comfortable. Staff was young, friendly and helpful. F&B was excellent!
March 11, 2013
Rated 3 out of 5 by Syidah Great Features
Location is nearby Nogsi BTS (train station) which is very convenient to get around Bangkok. The tablet which is used for the room features is fantastic.
I arrived at the hotel early and request to use the spa for showering. However the front desk said they do not allow guest who has not checked in yet to use the spa but offered a room blocked as a shower room. I've notice that in my room which I later check in and the shower room used, the architecture is not carefully thought of as the doors do not shut well whereby it caused the bathroom to be easily wet.
December 7, 2013