Rated 2 out of 5 by VL11 Not Worthy of the W Brand
Breakfast and Room service was average with little variety. Stayed 6 nights and got sick of the same food after 3 days, unlike Plaza Athenee or Le Meridien (both SPG hotels).
Booked through SPG as a Lifetime Platinum and reminded them on line and through platinum concierge that I was celebrating my wedding anniversary. No welcome letter nor any acknowledgement of any sort. Instead the room I was given had a welcome letter for someother guest with his laundry in the cupboard. Not even a post stay survey follow up which happens in all SPG hotels.
Swimming pool was a let down for a W hotel. It looked old without any character.
At best good for business travellers or for short stay. Nothing to attract you to chill in the hotel.
Special thanks to the concierge (Kelvin), staff at breakfast who was always very helpful and friendly and staff at the entrance (bell hops - Khun Yap). Front desk needs serious improvement.
July 31, 2014
Rated 5 out of 5 by Geethree Great stay
We came to bangkok for someone's birthday and W surpassed all my expectations. The attention to detail, super comfortable beds and friendly staff really made our stay. Decor is really fun. Special mention for KJ who wrote an adorable birthday message for the birthday boy. I will be back!
My only note is that the bathroom is quite transparent from the side and there are mirrors everywhere. If you stood in the wrong spot, you could unintentionally peek into the bathroom which could be awkward if you intend to stay with a friend/acquaintance. Would be nice if W provided some sort of privacy curtain occupants could install if needed.Would also have appreciated a clear mirror in the bedroom itself.
W Hotel is right in front of a train station, very convenient to get around. Healthland (massage parlour) is also within walking distance.
August 12, 2014
Rated 4 out of 5 by Williamstso This is a wonderful hotel
This hotel is modern with very good facility and service.
August 15, 2014
Rated 5 out of 5 by GMANS First stay at W Bangkok
I have stayed at several W hotels around the world but will say the the level of customer focus I received at the W Bangkok was above reproach. I collect baseball caps from all the W hotels that I stay at and when I required about wanting to buy one they told me they had none in inventory. About 3 hours later, they found one and gave it to me as a gift. That is customer focus. The entire staff we checking to see if I needed anything, addressed me by name after I was checked in and the list goes on and on.
August 11, 2014
Rated 5 out of 5 by doraliew Great hotel, hip young design themed to Thailand
I love the W brand. The pool is fantastic, with underwater sound system that kept us entertained with music even while swimming!
Just a little tad disappointed that the sauna and steam room is not open for in-house guests and limited only to SPA users. I've always looked forward to a swim/gym followed by steam or sauna and this is a a standard facility in most of W and other hotels.
August 13, 2014
Rated 3 out of 5 by Victor Less than Wow experience
Was looking forward to my stay in W Bangkok as I always had good experience staying with W brand. Staff in W Bangkok was really friendly & hospitable until I was locked up in the ground floor safe room for around 5-10 minutes. :( The staff forgot to let me out after I was done and I had to wait for 5-10 minutes - after much banging on the door - before anyone came to my rescue. The reason why I had to use the safe room was because the safe deposit box in the room was not bolted down - it was still moving around in the drawer and can be removed. Other than that, pretty much a normal hotel to me. Nothing to be WOW about with this W brand.
March 11, 2013
Rated 5 out of 5 by Flyingtailor brathroom needs a door
My second stay here and the service is just as amazing as the first. The staff are great the pool and gym are amazing the food at breakfast is why I get up early.
But one thing this time I cant understand is there is no door or privacy in the bathroom a curtain your kidding. I don't care if your with your wife friend or partner sometimes you need to be alone. I love the bathrooms at the W hotels and have always been Upgraded but this time I was in one of there standard rooms (well nothing standard at the W hotels). Not being upgraded is not a problem they were busy so totally understandable and most times I get a large bathroom and a door to my throne room.
I will of course stay here again my experience here was wow as always.
October 30, 2013
Rated 5 out of 5 by Ikee The hotel is comfortable, fun and convenient
It was really convenient to get around from the hotel as it is just a stone's throw away from the BTS. Staff was very attentive, friendly and gave us good suggestion to dine in and to explore around Bangkok. Got to love the sequined boxing pillows!
August 12, 2014
Rated 5 out of 5 by SC29 Good location, good pool, fantastic staff
Had a brilliant stay, great city, and fantastic staff at the W. Made us feel at home.
August 11, 2014
Rated 4 out of 5 by LAIHK1 Funky style hotel
Everything is good but no sauna or jacuzzi for the customers not buying spa function.
August 11, 2014
Rated 5 out of 5 by Dan168 Good hotel to stay
The rate is good comparing to W Hotel in other country. Nice service and friendlly staffs. The only I felt needing to imporve is the air con setting is too cold (19 degrees) and need to adjust everytime. It will go back to the default setting automatically everytime you get into the room. Also, the pillow is too soft to me, I could not have choice for firm pillow.
August 8, 2014
Rated 5 out of 5 by Kami29 Great New W-Hotel excellent Design and W hospitality guaranteed-
In this W Hotel modern W design has been combined with Thai materials .
The W team is amazing friendly attentive and helpful that most guests will def, feel most welcomed and wish to return to this unique Hotel as soon as possible again.
August 9, 2014
Rated 5 out of 5 by VeryGoodPointsStacey W Bangkok Really WOWed me!
Back in December decided to spend a few nights at the brand new – circa two weeks old – W Hotel Bangkok. I love W Hotels and since I’ve stayed at almost every Starwood property in Bangkok, I just had to check this out.
I arrived after 5 nights in Khao Lak, Thailand at the LM. I was hot, sweaty, sunburned and covered in bug spray. The hotel had cold towels and sparking water in the car that picked me up. I should have arrived at the hotel around 4pm, but due to a late flight and ridiculous traffic it was closer to 5pm when I arrived.
The hotel was preparing for an event that night and the hotel driveway (not sure that’s the best word for it) was lit up and looking spectacular. I was greeted by two bellman who helped with my luggage and escorted me into the hotel.
Once inside I was greeted by the Director of Rooms and the W Insider. After a quick check in the W Insider escorted me to my room on the 11th floor.
As we arrived to the room, she said she had taken the liberty of setting up the room and turning on the a/c and hoped I didn’t mind. Nope, I didn’t mind at all and was thrilled the air was cool. As she started to explain the feature of the room, something caught my eye. It looked like there was a Starbucks Cool Lime Refresher sitting on the desk next to two mini-cupcakes. Was it a mirage? How in the world could the W Bangkok have known that I love and I mean LOVE the Cool Lime Refresher. It wasn’t a mirage, it was real. The W Insider ran over to Starbucks before I arrived and got me one! WOW. The hotel staff took care of every little detail down to ensuring I had my favorite drink on arrival.
It was great and so were the cupcakes (there were also little candies and some shots of something I couldn’t quite identify, but tasted a little like a non-alcoholic mojito.) My Starwood Ambassador (a benefit you get after 100 nights) and the hotel had arranged for the special treats for my birthday.
A about an hour after I got into my room there was a knock at the door. The Assistant General Manger wanted to introduce herself and welcome me to the hotel.
While I was out at dinner they did turn-down service in my room and I returned to find yet another note, this one from the GM, welcoming me and wishing me a relaxing stay.
I was in a Wonderful Room that had huge rounded floor-to-ceiling glass windows with spectacular views of the city and the pool! The room is modern and trendy while functional and comfortable. There was a king-sized W bed adorned with two giant boxing glove pillows, a comfortable chair that swiveled so you could see the TV or the view, a very large working desk with tons of outlets and a really bright light.
The room had one of the most fun “mini-bars” I’ve ever seen. It was stocked full of classic candy in addition to traditional snacks and drinks.
The bathroom is separated from the room by an opaque purple wall and curtain. While you can see through to the bathtub, you can’t see into the shower at all and the gold curtain draws closed so that you can’t see into the toilet either. So you have a little more privacy than some Ws. The bathtub was awesome and the shower had both a waterfall shower head and traditional shower head. The water pressure is great in the shower too.
Everything in the room is controlled by a tablet. From the do not disturb ‘sign’ to the lights, A/C, alarm clock and more, everything you need is just one touch away.
There are several places to eat in the hotel. The Kitchen Table is the hotel’s full service restaurant. I ate at the Kitchen Table on the night I arrived. The menu is very modern and creative, but if you’re not into spicy food, leaves you limited choices. I ended up ordering a pasta and seafood dish. The chef came out of the kitchen to discuss a food allergy I have (tomato!) and asked if he could change the sauce since the sauce on the menu used tomatoes. I appreciated that very much and told him to use whatever sauce he thought worked best. The dish was good, but isn’t something I’d rush back to order again. The hotel, and restaurant, having only been open two weeks will need to continue to work on service in the restaurant. While it wasn’t bad service, it was very slow.
The Kitchen Pantry is a take-away style counter where you can purchase a sandwich, snacks, desserts and drinks and eat them on communal style tables in front of the pantry or take back to your room or whatever. At the pool, you can order from a menu of lighter foods and full drink menu. The service at the pool is excellent and I had lunch there one day. The Khao Pad (chicken fried rice) was delicious – the best meal I had at the hotel, and the cheapest at the hotel (with sparkling water I paid about $12.) In the hotel lobby you’ll find the WooBar, the hotel’s full-service bar. It’s chic and stylish and serves up great drinks.
The Whatever Whenever Team, the hotel concierges, are very willing to assist with any request – seriously, whatever whenever. I noticed the a panel next to the TV which would allow me to connect my computer or iPad to the TV. I didn’t have my cords with me, so I called Whatever Whenever and asked if they had any. About 5 minutes later there was a knock at my door and they had cords for me to borrow.
I really like the W Bangkok and they’re off to a great start. I look forward to seeing what the hotel does with the Heritage Building and would love to see a suite (suites in the main building were set to open in February 2013.) The W is a great addition to the Starwood brand for Bangkok and another fun choice.
May 2, 2013
Rated 5 out of 5 by Anu85 travelling in style
I loved ths hotel! the staff chai, boom and the trainee at the front desk were extremely helpful, sweet and always smiling!! i want to thank all of them for making my stay so comfortable and smooth. nothing was ever too much for the staff, i asked for late check out and it was given.. i will definitely come back here
August 8, 2014
Rated 5 out of 5 by 44087720958 Great experienced in W bangkok
I stayed 5days in W HOTEL Bangkok (7/29~8/2)
It was so amazing stay. Concierges were very nice.
Breakfast tastes really good. and I definitely love the pool.
I went to W pool at midnight. It was fantastic and emotional healing
so I went to W pool Everynight :)
The Room (813) was very cozy and stylish. Especailly i like the bed.
I was really happy to be there
If i come to bangkok someday. I book a W hotel again
August 6, 2014
Rated 5 out of 5 by PaulB13 Good value for money hotel
I have been in other W hotels in other countries and find that this one in Bangkok has great amenities, great food and the staff is great too not only at the restaurant but also at the bar and pool.
The gym is basic compared to others but as it is besides the pool, you are immediately in a good ambiance with bar service and good music. I was pleasantly surprised when I realized I could hear the music while I dived into the water... after that, I got a nice banana smoothly to top it up, a complementary of the house... this is the second time and I will for sure come back either that it is for business or holidays.
July 27, 2014
Rated 5 out of 5 by Ana42 Excelent for a romantic getaway
Excellent for a romantic getaway, not only for it's atmosphere, but for the staff always so friendly and helpful, for the breakfast, for the spa and the swimming pool. The bed and the pillows so comfy...the design and modern style of the hotel. The only thing I was hoping was a rooftop health club like the W Hong Kong...or a rooftop bar. It would suit perfectly with this hotel
August 4, 2014
Rated 5 out of 5 by 61McG Great Hotel
Welcoming modern hotel with all the amenities
August 6, 2014
Rated 4 out of 5 by Flyingtailor WOW Service
Wonderful Hotel great Service I really enjoyed my stay here. This W has a great entrance with a beautiful old estate which they are turning into a bar / restaurant. But again what I really liked about this hotel is the Service just great and also the bathrooms in most of the W hotels are fantastic this one is no exception.
July 17, 2013
Rated 5 out of 5 by kay2020 Love this W!
Beautiful trendy decor, great location next to sky train, wonderful breakfast and lobby bar..and outstanding personalized service!
August 3, 2014
Rated 5 out of 5 by RodolfoMTZ THE PERFECT PLACE IN BANGKOK FOR BUSINESS TRAVEL
THE W BANGKOK PROVIDES THE PERFECT BALANCE FOR BUSINESS TRAVELERS IN OFFERING GREAT FACILITIES AND AMENITIES. MY FAVOURITES ARE THE SPA AND THE WOO-BAR AT LOBBY LEVEL
July 11, 2014
Rated 5 out of 5 by Ae2014 Love W Bangkok
Welcome to the world of WoW at W Bangkok. Love the place so much with its design, deco and most of all the service team. The room was so comfortable with different design than other normal hotel. There was something different which you can feel and you cannot have this feeling at other place. The Welcome Ambassodor team were so cool, attractive, energetic and all were presented with cool appearance. It's truly the whatever/whenever world and i would stay here for every visit to Bangkok. If you are young (or young at heart), trendy and looking for something new, W Bangkok is there for you.
July 21, 2014
Rated 1 out of 5 by Jeffrey Bad Luck? or you are not there yet. W hotel....
New dosent mean everything is not ready.
bad luck for me during my stay during the new year time.
1. Shower was choke, room was dusty.
2. room changed. left my cloth in the room, after requesting the hotel staff to check for a few times, and the answer is no, nothing left behind. (I am sure I left it in the wordrode) I insist the duty manager to go to the room and check it with me. The choke is still there, and my cloth is there too. he was speedless and keep apologise.
3. was offered complimentary breakfast for two. upon check out, they insist me to pay for the breakfast. i asked for the duty manager that on duty last night who gave me the complimentary breakfast, was told he not around. ok. it not my day. before i wanted to sign on the bills. ha ha, he step out from the office. my first question to him, hi so and so, what are you doing in there? am doing some report, he answered.
i got my breakfast waived. i look at the reception gal, she is not even say a word of sorry.
Front office manager ask me to come back again when they are ready. i told her, Don't even open when you are not ready.
so, guess, it just my bad luck with W Bangkok...
May 20, 2013
Rated 2 out of 5 by Michi66 GM, do your job!!
The hotel design and the facility is really nice. Excellent bed, like always, and fortunately everything new.
Irritating is the elevator. I never know which door is opening and then I turn around a 4th or 5th time and realize that the backdoor is already open. Work on the "bing"!!
The service in the hotel really needs a lot of improvement, it seems that someone is not doing his/her job.
Check-in: No documents had been filled out the last time, fortunately this time but this time no room was ready at 17:00 (!!!). "We thought you'd like a non-smoking room". Did I ever take a non-smoking-room or what is the whole loyalty program for?
Finally I got my room --> no ashtray.
TV was broken --> fixed quickly though
Minibar: Also the last time I was asking (at around 14:00) why the mini-bar is not replenished. "We are doing this at 17:00". O.k., I waited until 19:00 and then called again to get the job done.
This time: Waited at the pool until after 17:00 before I returned to the room. Guess what: No replenishment again and it took one hour to have someone taken care about.
Dear GM, it's the service which makes the difference between a 3 or 4 -star and a 5-star. Nice facilities are everywhere around. The staff is friendly, no doubt. But they obviously never had appropriate training and/or are not supervised accordingly.
Last stay for the time being until things improve.
The taxi issue is also more than annoying. No way to find a driver who knows the hotel even if carrying the hotel map.
March 1, 2013
Rated 4 out of 5 by Otaru94 This hotel is equipped with good features
- good restaurant
- good staffs
- hopefully can have another kind of coffee pot/coffee machine in the room as the existing coffee pot ruined the nice coffee.
July 29, 2014
Rated 4 out of 5 Great Location
Very nice new property. While I am not a big W fan, not really into trendy propertie, this W property was pretty nice. While the room itself bordered on being almost tacky the bathroom was great looking and huge! I did receive a nice upgrade, but since I had a discounted rate, they excluded the breakfast (all other Bangkok properties give it to you regardless). While the hotel & rooms look nice now, the materials used were cheap so it will not hold up well over time. Many parts/pieces of the vaneer were already coming off and pealing in my room. It is a must try at least once while in Bangkok, but there are better SPG properties in BKK.
June 4, 2013
Rated 5 out of 5 by Hai2607 a great place to stay in Bangkok
W hotel is really a great place to stay when you travel to Bangkok. It is very convinient to get BTS and go around the city.
July 29, 2014
Rated 4 out of 5 by Bingodog Not there yet...
W hotels is an established brand associated with cool design, excellent service, and great locations.
The W Bangkok will eventually get there, but it's not there yet. In terms of location it is ok - central and close to public transit. But there's nothing within walking distance at the moment, only banks, offices and embassies.
Usually the W hotels have very lively bars that are a meeting point for many locals, but at the moment the bar in Bangkok is not yet "on the map" of the locals, and on both nights I was there (Wednesday and Thursday) it was pretty much empty.
The design of the W Bangkok is cool, definitely, but you may want to pay attention to their definition of "creative layout and design" - it means that the toilet has no door, and apart from a curtain that can be drawn to enclose the bathroom space, it's like having a wc in the corner of your sleeping room. If you're traveling alone this layout is fine, but if you're traveling together, bear in mind that there's no privacy when someone goes to the wc - you can close the curtain, but that's it.
Other design issues which can be questionable: the elevator doors are mirrors, and basically you don't notice when they are closed or open. Add to this the fact that the elevator bell rings well before the lift reaches the floor, and you often get people looking confused at which elevator might be arriving.
Last small detail: the water pressure from the sink is so strong that if you put your hands under it, it splashes all around. It would be really helpful to install one of those air mixers that also help to save water.
But the main issue at the moment with the hotel is that it's still in construction and it is training most of its staff. While the staff has been really nice, polite and helpful, they are not yet trained to be at the standards set by other W hotels - or for that matter by any hotel of this category.
For example, on both days there were problems with my breakfast order - either forgotten or mistaken. At the bar - despite the low occupancy - it wasn't easy to get the waiters' attention. At 10 am someone will knock on your door asking if you have any laundry - saying he's doing this for all the rooms. Well, good to know but it's not nice to be disturbed for something other hotels organize with a neat bag you can hang outside your door. In the late afternoon I went back to my room from the swimming pool with wet swimwear and in my bathrobe. Housekeeping was busy with the turn down service. They just went on with it - never offered to come back later, or asked if it was ok. I stood there half naked looking at the whole process - not a big deal for me but that's not what you expect from a 5 star hotel.
But one of the things that really surprised me was how they (don't) recognize the top tier members of the Starwood loyalty program. FYI, in all other Starwood hotels in Bangkok, platinum members receive free breakfast, free drinks and snacks at cocktail hours (between 17:30 and 19:30), and usually also free laundry.
When I checked in at the W, the agent told me that as a platinum member I could choose between still or sparkling water. I must have looked confused, and she repeated that I can choose still or sparkling water for one bottle per day. I said "still", whatever. Then I found out that what this is about is the extra benefit you get as a platinum - one free mini bottle of water from the minibar per day, but you have to choose at check in if you want it still or sparkling, for your whole stay. The agent wrote it duly down on a special ticket that I received with my key.
Needless to say, I was charged on my bill for the bottle I took, so I had to point that out at check out and they took it off the bill.
Now, I find it hilarious (but also really worrying) that:
where other hotels give you breakfast, cocktails and snacks, the W gives you one mini bottle of water;
Despite the rather elaborate system to ask for your water preferences at check in (I wonder if you can change them during your stay, by the way, especially if you choose still water and then realize that the room is full with free bottles of still water), you are still charged about 200 baths, or $7, for the water that was supposed to be free. I can't imagine someone's job is to took care of this system and fail in such a way.
That's just an example of why despite the nice design and cool music, the W Bangkok has still some work to do before being a first class hotel. It seems like they focussed too early on some useless details before getting the important things done.
February 22, 2013
Rated 5 out of 5 by AnotherDrMike Great stay
I booked into the W after a weeks work and really enjoyed a pleasant, relaxing weekend before my long flight back to the US. My only disappointment was that wifi was not included. For me, in 2014, charging for internet access in your room is like charging for water or pillows. For the brief amount of browsing I needed to do to find locations or check transport options, having to go down to the common area for a few minutes was needlessly annoying.
July 22, 2014
Rated 5 out of 5 by Chian Excellent
Must come back to enjoy this great facility and ambience.
July 27, 2014