Rated 5 out of 5 by Nicholask71 Home away from home
This is my favorite hotel to date in the SPG group and will be my base every time I come to Bangkok.
August 9, 2014
Rated 4 out of 5 by AngelSing Enjoy but...
Period: 31 July to 2 August.
Birthday treats: Very thoughtful to have someone sent you a birthday card and phone wishes.
As a SPG gold member, I usually receive a free upgrade. I was looking forward, but unfortunately, there isn't any upgrade during this trip.
Access to SPA facility: I was told that it is chargeable to use the steam room/Jacuzzi.
SPA Massage services: I did Bedazzled and Sole Pleasure. Services written on brochure and provided are different. Quite weird to massage the leg after you paint those nails.
August 12, 2014
Rated 4 out of 5 by Williamstso This is a wonderful hotel
This hotel is modern with very good facility and service.
August 15, 2014
Rated 5 out of 5 Great hotel, hip young design themed to Thailand
I love the W brand. The pool is fantastic, with underwater sound system that kept us entertained with music even while swimming!
Just a little tad disappointed that the sauna and steam room is not open for in-house guests and limited only to SPA users. I've always looked forward to a swim/gym followed by steam or sauna and this is a a standard facility in most of W and other hotels.
August 13, 2014
Rated 5 out of 5 by Geethree Great stay
We came to bangkok for someone's birthday and W surpassed all my expectations. The attention to detail, super comfortable beds and friendly staff really made our stay. Decor is really fun. Special mention for KJ who wrote an adorable birthday message for the birthday boy. I will be back!
My only note is that the bathroom is quite transparent from the side and there are mirrors everywhere. If you stood in the wrong spot, you could unintentionally peek into the bathroom which could be awkward if you intend to stay with a friend/acquaintance. Would be nice if W provided some sort of privacy curtain occupants could install if needed.Would also have appreciated a clear mirror in the bedroom itself.
W Hotel is right in front of a train station, very convenient to get around. Healthland (massage parlour) is also within walking distance.
August 12, 2014
Rated 5 out of 5 by GMANS First stay at W Bangkok
I have stayed at several W hotels around the world but will say the the level of customer focus I received at the W Bangkok was above reproach. I collect baseball caps from all the W hotels that I stay at and when I required about wanting to buy one they told me they had none in inventory. About 3 hours later, they found one and gave it to me as a gift. That is customer focus. The entire staff we checking to see if I needed anything, addressed me by name after I was checked in and the list goes on and on.
August 11, 2014
Rated 2 out of 5 by VL11 Not Worthy of the W Brand
Breakfast and Room service was average with little variety. Stayed 6 nights and got sick of the same food after 3 days, unlike Plaza Athenee or Le Meridien (both SPG hotels).
Booked through SPG as a Lifetime Platinum and reminded them on line and through platinum concierge that I was celebrating my wedding anniversary. No welcome letter nor any acknowledgement of any sort. Instead the room I was given had a welcome letter for someother guest with his laundry in the cupboard. Not even a post stay survey follow up which happens in all SPG hotels.
Swimming pool was a let down for a W hotel. It looked old without any character.
At best good for business travellers or for short stay. Nothing to attract you to chill in the hotel.
Special thanks to the concierge (Kelvin), staff at breakfast who was always very helpful and friendly and staff at the entrance (bell hops - Khun Yap). Front desk needs serious improvement.
July 31, 2014
Rated 5 out of 5 by Ikee The hotel is comfortable, fun and convenient
It was really convenient to get around from the hotel as it is just a stone's throw away from the BTS. Staff was very attentive, friendly and gave us good suggestion to dine in and to explore around Bangkok. Got to love the sequined boxing pillows!
August 12, 2014