Rated 5 out of 5 by Jonhalltx amazing hospitality
Best customer service I have seen in a very long time in all my travels. The food on the 2nd floor was amazing and "Sam" and "milk" at the front desk went far beyond the call of duty to insure we had a positive guest interaction. By far me and my ladies new favorite hotel in Thailand thanks to them! You guys rock!
January 21, 2015
Rated 3 out of 5 by Victor Less than Wow experience
Was looking forward to my stay in W Bangkok as I always had good experience staying with W brand. Staff in W Bangkok was really friendly & hospitable until I was locked up in the ground floor safe room for around 5-10 minutes. :( The staff forgot to let me out after I was done and I had to wait for 5-10 minutes - after much banging on the door - before anyone came to my rescue. The reason why I had to use the safe room was because the safe deposit box in the room was not bolted down - it was still moving around in the drawer and can be removed. Other than that, pretty much a normal hotel to me. Nothing to be WOW about with this W brand.
March 11, 2013
Rated 1 out of 5 by deonleexoxo IT GETS WORSE EACH TIME
This is my 4th time staying at the W Bangkok, and each time the experience is worse than the previous.
This time I had to experience crappy housekeeping skills - the most ridiculous thing was to see empty bottles pile up in my room next to my bed side over my 6 nights stay.
It was as though the housekeeping lady decided that I have a tendency to hoard empty plastic bottles, and she thought I needed them for an arts and crafts project that involve making a plastic statue of Princess Elsa from Disney's Frozen movie out of these plastic bottles.
And it was always such a delight to come back from the streets of Bangkok and to see the same street conditions in the corridors leading to my hotel room, to find uncleared room service trays STILL sitting outside after an entire day.
Perhaps the W housekeeping is waiting for the rats to finish their meals before clearing the trays away.
If I wanted to pay more than 200 euros per night for lousy housekeeping, I can check myself into a 1 star hotel, perhaps they might do an even better job than the W Bangkok.
Please do not try and market yourself as a chic hotel when you cannot even get the basics of housekeeping right. What a joke.
January 13, 2015
Rated 5 out of 5 by Flyingtailor brathroom needs a door
My second stay here and the service is just as amazing as the first. The staff are great the pool and gym are amazing the food at breakfast is why I get up early.
But one thing this time I cant understand is there is no door or privacy in the bathroom a curtain your kidding. I don't care if your with your wife friend or partner sometimes you need to be alone. I love the bathrooms at the W hotels and have always been Upgraded but this time I was in one of there standard rooms (well nothing standard at the W hotels). Not being upgraded is not a problem they were busy so totally understandable and most times I get a large bathroom and a door to my throne room.
I will of course stay here again my experience here was wow as always.
October 30, 2013
Rated 5 out of 5 by ADDS GREAT STAFF
DESPITE A VERY BUSY PERIOD 1ST JANUARY AND FEW DAYS THE STAFF IS AS ALWAYS REMARKABLY PROFESSIONNAL
SPECIAL THANKS TO PON AT RECEPTION ALWAYS HELPFULL AND SMILING
GREAT TEAM AT BREAKFAST DESPITE THE OVERALL CHINESE FULL ROOM ... THEY ARE REALLY HELPFULL AND PROFESSIONNAL ;; many thanks to them !!
AS I SAY IN PREVIOUS IT WILL BE A GOOD THING TO SEE MORE OF THE MANAGEMENT PHYSICALLY PRESENT OR LESS DISCREET ..
January 7, 2015
Rated 5 out of 5 by VeryGoodPointsStacey W Bangkok Really WOWed me!
Back in December decided to spend a few nights at the brand new – circa two weeks old – W Hotel Bangkok. I love W Hotels and since I’ve stayed at almost every Starwood property in Bangkok, I just had to check this out.
I arrived after 5 nights in Khao Lak, Thailand at the LM. I was hot, sweaty, sunburned and covered in bug spray. The hotel had cold towels and sparking water in the car that picked me up. I should have arrived at the hotel around 4pm, but due to a late flight and ridiculous traffic it was closer to 5pm when I arrived.
The hotel was preparing for an event that night and the hotel driveway (not sure that’s the best word for it) was lit up and looking spectacular. I was greeted by two bellman who helped with my luggage and escorted me into the hotel.
Once inside I was greeted by the Director of Rooms and the W Insider. After a quick check in the W Insider escorted me to my room on the 11th floor.
As we arrived to the room, she said she had taken the liberty of setting up the room and turning on the a/c and hoped I didn’t mind. Nope, I didn’t mind at all and was thrilled the air was cool. As she started to explain the feature of the room, something caught my eye. It looked like there was a Starbucks Cool Lime Refresher sitting on the desk next to two mini-cupcakes. Was it a mirage? How in the world could the W Bangkok have known that I love and I mean LOVE the Cool Lime Refresher. It wasn’t a mirage, it was real. The W Insider ran over to Starbucks before I arrived and got me one! WOW. The hotel staff took care of every little detail down to ensuring I had my favorite drink on arrival.
It was great and so were the cupcakes (there were also little candies and some shots of something I couldn’t quite identify, but tasted a little like a non-alcoholic mojito.) My Starwood Ambassador (a benefit you get after 100 nights) and the hotel had arranged for the special treats for my birthday.
A about an hour after I got into my room there was a knock at the door. The Assistant General Manger wanted to introduce herself and welcome me to the hotel.
While I was out at dinner they did turn-down service in my room and I returned to find yet another note, this one from the GM, welcoming me and wishing me a relaxing stay.
I was in a Wonderful Room that had huge rounded floor-to-ceiling glass windows with spectacular views of the city and the pool! The room is modern and trendy while functional and comfortable. There was a king-sized W bed adorned with two giant boxing glove pillows, a comfortable chair that swiveled so you could see the TV or the view, a very large working desk with tons of outlets and a really bright light.
The room had one of the most fun “mini-bars” I’ve ever seen. It was stocked full of classic candy in addition to traditional snacks and drinks.
The bathroom is separated from the room by an opaque purple wall and curtain. While you can see through to the bathtub, you can’t see into the shower at all and the gold curtain draws closed so that you can’t see into the toilet either. So you have a little more privacy than some Ws. The bathtub was awesome and the shower had both a waterfall shower head and traditional shower head. The water pressure is great in the shower too.
Everything in the room is controlled by a tablet. From the do not disturb ‘sign’ to the lights, A/C, alarm clock and more, everything you need is just one touch away.
There are several places to eat in the hotel. The Kitchen Table is the hotel’s full service restaurant. I ate at the Kitchen Table on the night I arrived. The menu is very modern and creative, but if you’re not into spicy food, leaves you limited choices. I ended up ordering a pasta and seafood dish. The chef came out of the kitchen to discuss a food allergy I have (tomato!) and asked if he could change the sauce since the sauce on the menu used tomatoes. I appreciated that very much and told him to use whatever sauce he thought worked best. The dish was good, but isn’t something I’d rush back to order again. The hotel, and restaurant, having only been open two weeks will need to continue to work on service in the restaurant. While it wasn’t bad service, it was very slow.
The Kitchen Pantry is a take-away style counter where you can purchase a sandwich, snacks, desserts and drinks and eat them on communal style tables in front of the pantry or take back to your room or whatever. At the pool, you can order from a menu of lighter foods and full drink menu. The service at the pool is excellent and I had lunch there one day. The Khao Pad (chicken fried rice) was delicious – the best meal I had at the hotel, and the cheapest at the hotel (with sparkling water I paid about $12.) In the hotel lobby you’ll find the WooBar, the hotel’s full-service bar. It’s chic and stylish and serves up great drinks.
The Whatever Whenever Team, the hotel concierges, are very willing to assist with any request – seriously, whatever whenever. I noticed the a panel next to the TV which would allow me to connect my computer or iPad to the TV. I didn’t have my cords with me, so I called Whatever Whenever and asked if they had any. About 5 minutes later there was a knock at my door and they had cords for me to borrow.
I really like the W Bangkok and they’re off to a great start. I look forward to seeing what the hotel does with the Heritage Building and would love to see a suite (suites in the main building were set to open in February 2013.) The W is a great addition to the Starwood brand for Bangkok and another fun choice.
May 2, 2013
Rated 4 out of 5 by Flyingtailor WOW Service
Wonderful Hotel great Service I really enjoyed my stay here. This W has a great entrance with a beautiful old estate which they are turning into a bar / restaurant. But again what I really liked about this hotel is the Service just great and also the bathrooms in most of the W hotels are fantastic this one is no exception.
July 17, 2013
Rated 5 out of 5 by wetravel Good Choice in BKK if you like W-Hotels
The Hotel has and offers everything and more one needs when staying here. I like the location as I had things to do in the area the Hotel is located. As SPG P member I received a great upgrade. When I entered the room on the table there was a tray with all the ingredients, the equipment and a receipt of how to make a cocktail. The room was large and there were TWG tea bags. I like them al lot but like the yellow ones even better. Everything was super functional and I found the concierge super helpful and knowledgable. The stay for some reason had not automatically posted to my account and after bringing that to the attention of the Hotel this was corrected within 24 hours. The breakfast and service there was SPECIAL. Thank you.
December 25, 2014