Rated 5 out of 5 by Jonhalltx amazing hospitality
Best customer service I have seen in a very long time in all my travels. The food on the 2nd floor was amazing and "Sam" and "milk" at the front desk went far beyond the call of duty to insure we had a positive guest interaction. By far me and my ladies new favorite hotel in Thailand thanks to them! You guys rock!
January 21, 2015
Rated 1 out of 5 by deonleexoxo IT GETS WORSE EACH TIME
This is my 4th time staying at the W Bangkok, and each time the experience is worse than the previous.
This time I had to experience crappy housekeeping skills - the most ridiculous thing was to see empty bottles pile up in my room next to my bed side over my 6 nights stay.
It was as though the housekeeping lady decided that I have a tendency to hoard empty plastic bottles, and she thought I needed them for an arts and crafts project that involve making a plastic statue of Princess Elsa from Disney's Frozen movie out of these plastic bottles.
And it was always such a delight to come back from the streets of Bangkok and to see the same street conditions in the corridors leading to my hotel room, to find uncleared room service trays STILL sitting outside after an entire day.
Perhaps the W housekeeping is waiting for the rats to finish their meals before clearing the trays away.
If I wanted to pay more than 200 euros per night for lousy housekeeping, I can check myself into a 1 star hotel, perhaps they might do an even better job than the W Bangkok.
Please do not try and market yourself as a chic hotel when you cannot even get the basics of housekeeping right. What a joke.
January 13, 2015
Rated 5 out of 5 by ADDS GREAT STAFF
DESPITE A VERY BUSY PERIOD 1ST JANUARY AND FEW DAYS THE STAFF IS AS ALWAYS REMARKABLY PROFESSIONNAL
SPECIAL THANKS TO PON AT RECEPTION ALWAYS HELPFULL AND SMILING
GREAT TEAM AT BREAKFAST DESPITE THE OVERALL CHINESE FULL ROOM ... THEY ARE REALLY HELPFULL AND PROFESSIONNAL ;; many thanks to them !!
AS I SAY IN PREVIOUS IT WILL BE A GOOD THING TO SEE MORE OF THE MANAGEMENT PHYSICALLY PRESENT OR LESS DISCREET ..
January 7, 2015
Rated 5 out of 5 by wetravel Good Choice in BKK if you like W-Hotels
The Hotel has and offers everything and more one needs when staying here. I like the location as I had things to do in the area the Hotel is located. As SPG P member I received a great upgrade. When I entered the room on the table there was a tray with all the ingredients, the equipment and a receipt of how to make a cocktail. The room was large and there were TWG tea bags. I like them al lot but like the yellow ones even better. Everything was super functional and I found the concierge super helpful and knowledgable. The stay for some reason had not automatically posted to my account and after bringing that to the attention of the Hotel this was corrected within 24 hours. The breakfast and service there was SPECIAL. Thank you.
December 25, 2014
Rated 5 out of 5 by alsilmat Very flirty hotel, a great place to escape
great location, nice and friendly staff, however should communicate correct information to guest.
Room is beautiful, HK need to pay attention to details (a bit dusty in the black area)
December 20, 2014
Rated 5 out of 5 by Mahmud Great work culture & unique standards
As soon as I walked in through the gates of the W after backpacking around Thailand for weeks, i was greeted by some of the coolest crew who took this weary traveler from the pits of exhaustion to the heights of comfort.
From bunk beds and hostel shared toilets to king size comfort and rain shower and a magical pool. I ended my Thailand holiday only in style comfort and undivided attention. Whatever & whenever..
Congratulations W team...
December 11, 2014
Rated 1 out of 5 by Pat1965 Poor experience
My overall experience was poor. Staff I interacted with were interns or very young and inexperienced.
Not a hotel for me. I would rather somewhere else.
December 6, 2014
Rated 5 out of 5 by Matto84 Amazing hotel
Great hotel, great staff, fantastic lobby bar (WooBar).
December 3, 2014
Rated 5 out of 5 by Andys971 Great hotel, would definitely come back.
We took a City Suite with W Wheels service to meet us at the airport. The associate who met us at the airport was friendly, the W Wheels service was definitely worth it. Onboard wifi didn't work the first day we took it, but the second time around it had. It was a great way to relax in all of the crazy amazing times that Bangkok could bring.
The staff are quick and helpful, kudos to the W Insider team for offering us the local hotspot suggestions, including the Friday night at WooBar.
In-Room Dining was very quick and efficient. They are helpful, courteous, and professional. My only point to highlight is I wished the All-Day Breakfast came with regular sliced bread (white/brown) option.
Cleanliness and stocking up of amenities was great at this hotel. I was surprised to see the amenities have increased in size from the little containers.
All around, this was a great choice to stay here and I will look forward to my next stay with you guys. Thank you very much.
December 2, 2014
Rated 5 out of 5 by Luvalittle W hotel impresses for new design trends
Great hip hotel with top class finishes and club feel. Great service from staff espercially for breakfast when I had to eat before dining room opened. Would come back,
December 2, 2014
Rated 5 out of 5 by ERALGU Great place to be
We really enjoyed our stay in such a stylish hotel as the W Bangkok. The atmosphere and the whole concept are extremely fancy. But it is not only the building that makes the difference. Special thanks to the team from W Insider. We appreciate their high professionality.
November 29, 2014
Rated 5 out of 5 by IoanaK Amazing W
First Impression of Bangkok: W Hotel :)
Thank you for an amazing check in, great room with an amazing view.
The restaurants are simply great with an amazing design and tasty food.
Not to forget the attentiveness of the staff which makes the whole trip even better.
Thank you W !
November 27, 2014
Rated 4 out of 5 by WYL2014 Comfortable hotel with special design
The room has good environment and which is very spacious. Furnitures are new. The bed is very comfortable. The space in the bath/wash room is very large. The hotel has stylish design. The Thaiboxing gloves cushion on bed is amazing and impressive. Foods are good especially the 'style your burger' . But the swimming pool is not as big as I expected.
November 26, 2014
Rated 4 out of 5 by Alejandro30 Need to improve for the lobby / reception
it was too noisy when have a ladies night party in W bar. If possible, maybe make W bar separated or install the aluminium door to minimize the noisy volume.
November 26, 2014
Rated 5 out of 5 by Abeedawg Marvelous experience with the Marvelous Suite
We had booked the refuel package for 2 days with Studio Suite. The hotel had upgraded us to the Marvelous suite and it was just fantastic. We were a little bit early when we arrived, and the room was not ready, the duty manager Pat was so nice to give us another room to rest and freshen up. The only little problem is the privacy of the bathing area. Since we have 3 people (2 girls, and 1 guy), and kind of embarrassing when girls were taking shower, while the guy would have to sit in the living. The breakfast were ok, and the manager there gave us a discount for buy 1 get 1 free for the W signature candy. It was so nice of him. The Spa was excellent too. Overall, we highly appreciated the experience at W hotel. We'll definitely come back on our next journey. Another thing to add is the location is convenient as well. just 1 minute walk to the BTS station.
November 23, 2014
Rated 3 out of 5 by Yvonne38 This hotel has a good location
The front desk staff is nice and friendly. They understood my needs and able to meet my expectation. So far, this is the best W hotel I have stayed. With a good location, I definately will recommend this hotel to my friends.
November 19, 2014
Rated 5 out of 5 by M1LRS Best W I have stayed in
Having stayed at several W's around the world this is by far the best I have stayed in.
The staff were excellent throughout, the room was incredible. Details like the internet being high speed and easily accessible throughout the hotel matter to me and again this was superb.
Only issue was the AC in the night seemed not to work and as a result the room was too warm by night.
November 18, 2014
Rated 5 out of 5 by radchanee I like it
a funky ultra modern hotel that is really comfortable and totally enjoyable. I like it
November 15, 2014
Rated 5 out of 5 by toroncevic W Bangkok
I travel all around the world stay in manny good hotels, but this one is really the best. Hotel, stuff, rooms, Woobar, location, everything is just perfect.
November 12, 2014
Rated 4 out of 5 by KenLim38 Good location and good service from front desk staffs
Good location as it is just next to central BTS station Chon Nongsi. Attentive and very helpful front desk staffs
November 10, 2014
Rated 4 out of 5 by ssssa Overall good
The shower in most rooms will leak outside the shower, filling the bathroom with water.
The quality of breakfast is decreasing slighly.
November 9, 2014
Rated 4 out of 5 by tien Fun hotel
W hotel is fun and quirky. Staffs are friendly and responsive. They screwed up by room cleaning and was very apologetic. Service recovery was great.
November 4, 2014
Rated 5 out of 5 by happiheng staff are highly motivated and get the job done
most impressed with the staff culture.
very polite and helpful.
the breakfast spread is outstanding and enhanced by excellent staff service
the swimming pool is tastefully designed and well-layout.
music within the hotel is relaxing, may be too loud at the friday nite disco
frontage and entrance to lobby to narrow, and may be crowded at times..
November 4, 2014
Rated 5 out of 5 by LoveBangkok Great time in W hotel Bangkok
I love all. Good accessiblity to subway, good food in the restaurant, nice swimming pool and I really love the view of the night from my room. Maybe I cannot forget this trip and I will choose this hotel again if I visit again Bangkok. However, I would like to recommend you to improve the customer response, especially the part at the reception. I couldn't feel that I was welcomed.
November 4, 2014
Rated 5 out of 5 by TMC100 HOTEL HAS GREAT FEATURE
MIO THE W INSIDER WAS OF GREAT EXPECTATION..SHE WAS VERY HELPFUL IN ANY WAY...KEEP IT UP MIO !!
October 29, 2014
Rated 4 out of 5 by Eva18 Excellent staff service
Concierge and reception service are all excellent and helpful
October 28, 2014
Rated 5 out of 5 by Ginger801 Great time. Beautiful hotel, very friendly staff
Great weekend in Bangkok. Facilities in the hotel are first class. The room was excellent, very comfortable and well kitted out. Food was great, both room service and in the restaurant and the bar made great cocktails. Location very convenient for the BTS.
October 27, 2014
Rated 5 out of 5 by JNHYL Exceptional staff service
My first stay at W Bangkok and was not disappointed. Staff was friendly and helpful throughout the stay, especially the concierge who helped plan most of activities throughout the day. Room was very comfortable, the bed being the highlight. Got a good night's sleep every night.
October 27, 2014
Rated 5 out of 5 by skydude excellent hotel
Good location, nice rooms, all the staffs are friendly and nice. If I ever come back to Bangkok again, will stay here again.
October 25, 2014
Rated 5 out of 5 by Barbabianca1 Best city hotel ever!
Everything was amazing: food, drinks, pool, staff, design, music!!
October 5, 2014