Rated 3 out of 5 by Victor Less than Wow experience
Was looking forward to my stay in W Bangkok as I always had good experience staying with W brand. Staff in W Bangkok was really friendly & hospitable until I was locked up in the ground floor safe room for around 5-10 minutes. :( The staff forgot to let me out after I was done and I had to wait for 5-10 minutes - after much banging on the door - before anyone came to my rescue. The reason why I had to use the safe room was because the safe deposit box in the room was not bolted down - it was still moving around in the drawer and can be removed. Other than that, pretty much a normal hotel to me. Nothing to be WOW about with this W brand.
March 11, 2013
Rated 5 out of 5 by Flyingtailor brathroom needs a door
My second stay here and the service is just as amazing as the first. The staff are great the pool and gym are amazing the food at breakfast is why I get up early.
But one thing this time I cant understand is there is no door or privacy in the bathroom a curtain your kidding. I don't care if your with your wife friend or partner sometimes you need to be alone. I love the bathrooms at the W hotels and have always been Upgraded but this time I was in one of there standard rooms (well nothing standard at the W hotels). Not being upgraded is not a problem they were busy so totally understandable and most times I get a large bathroom and a door to my throne room.
I will of course stay here again my experience here was wow as always.
October 30, 2013
Rated 5 out of 5 by josh12345 great but not excellent
everything was good except that it felt very slow and no SPG gold upgrade at all, lack of anything creative in terms of a happy hour or anything like that. The room was great as well as the staff, great bed and great night sleep.
September 21, 2014
Rated 5 out of 5 by Barbabianca1 Best city hotel ever!
Everything was amazing: food, drinks, pool, staff, design, music!!
October 5, 2014
Rated 4 out of 5 by LYMenon21 Only if you are not only business ...
It's funky and unusual ... but the house music that is played throughout the hotel, even along the corridors can be quite distracting. I am finding it hard to decide between whether or not to recommend this hotel to business visitors because you excel on the service front yet there are some aspects of the hotel that can be .... frankly, irritating. I think service staff at the restaurant - the Kitchen Table - is exceptional and the lady at the front desk helping to check in guests is superb. So service-wise, there is little to complain about. Room-wise, it was comfortable but the lack of a bathroom door is disconcerting. I wish you had a pillow menu because they were too soft for my liking. And the music that is piped everywhere can be annoying. I think it's great if one is on holiday but I was here for business and trying to carry out a business conversation within the confines of the hotel can be difficult. I will probably come with my family for fun but if not for the fact that my office is next door at Sathorn Square, I would not choose this place for a more serious outing.
October 3, 2014
Rated 5 out of 5 by VeryGoodPointsStacey W Bangkok Really WOWed me!
Back in December decided to spend a few nights at the brand new – circa two weeks old – W Hotel Bangkok. I love W Hotels and since I’ve stayed at almost every Starwood property in Bangkok, I just had to check this out.
I arrived after 5 nights in Khao Lak, Thailand at the LM. I was hot, sweaty, sunburned and covered in bug spray. The hotel had cold towels and sparking water in the car that picked me up. I should have arrived at the hotel around 4pm, but due to a late flight and ridiculous traffic it was closer to 5pm when I arrived.
The hotel was preparing for an event that night and the hotel driveway (not sure that’s the best word for it) was lit up and looking spectacular. I was greeted by two bellman who helped with my luggage and escorted me into the hotel.
Once inside I was greeted by the Director of Rooms and the W Insider. After a quick check in the W Insider escorted me to my room on the 11th floor.
As we arrived to the room, she said she had taken the liberty of setting up the room and turning on the a/c and hoped I didn’t mind. Nope, I didn’t mind at all and was thrilled the air was cool. As she started to explain the feature of the room, something caught my eye. It looked like there was a Starbucks Cool Lime Refresher sitting on the desk next to two mini-cupcakes. Was it a mirage? How in the world could the W Bangkok have known that I love and I mean LOVE the Cool Lime Refresher. It wasn’t a mirage, it was real. The W Insider ran over to Starbucks before I arrived and got me one! WOW. The hotel staff took care of every little detail down to ensuring I had my favorite drink on arrival.
It was great and so were the cupcakes (there were also little candies and some shots of something I couldn’t quite identify, but tasted a little like a non-alcoholic mojito.) My Starwood Ambassador (a benefit you get after 100 nights) and the hotel had arranged for the special treats for my birthday.
A about an hour after I got into my room there was a knock at the door. The Assistant General Manger wanted to introduce herself and welcome me to the hotel.
While I was out at dinner they did turn-down service in my room and I returned to find yet another note, this one from the GM, welcoming me and wishing me a relaxing stay.
I was in a Wonderful Room that had huge rounded floor-to-ceiling glass windows with spectacular views of the city and the pool! The room is modern and trendy while functional and comfortable. There was a king-sized W bed adorned with two giant boxing glove pillows, a comfortable chair that swiveled so you could see the TV or the view, a very large working desk with tons of outlets and a really bright light.
The room had one of the most fun “mini-bars” I’ve ever seen. It was stocked full of classic candy in addition to traditional snacks and drinks.
The bathroom is separated from the room by an opaque purple wall and curtain. While you can see through to the bathtub, you can’t see into the shower at all and the gold curtain draws closed so that you can’t see into the toilet either. So you have a little more privacy than some Ws. The bathtub was awesome and the shower had both a waterfall shower head and traditional shower head. The water pressure is great in the shower too.
Everything in the room is controlled by a tablet. From the do not disturb ‘sign’ to the lights, A/C, alarm clock and more, everything you need is just one touch away.
There are several places to eat in the hotel. The Kitchen Table is the hotel’s full service restaurant. I ate at the Kitchen Table on the night I arrived. The menu is very modern and creative, but if you’re not into spicy food, leaves you limited choices. I ended up ordering a pasta and seafood dish. The chef came out of the kitchen to discuss a food allergy I have (tomato!) and asked if he could change the sauce since the sauce on the menu used tomatoes. I appreciated that very much and told him to use whatever sauce he thought worked best. The dish was good, but isn’t something I’d rush back to order again. The hotel, and restaurant, having only been open two weeks will need to continue to work on service in the restaurant. While it wasn’t bad service, it was very slow.
The Kitchen Pantry is a take-away style counter where you can purchase a sandwich, snacks, desserts and drinks and eat them on communal style tables in front of the pantry or take back to your room or whatever. At the pool, you can order from a menu of lighter foods and full drink menu. The service at the pool is excellent and I had lunch there one day. The Khao Pad (chicken fried rice) was delicious – the best meal I had at the hotel, and the cheapest at the hotel (with sparkling water I paid about $12.) In the hotel lobby you’ll find the WooBar, the hotel’s full-service bar. It’s chic and stylish and serves up great drinks.
The Whatever Whenever Team, the hotel concierges, are very willing to assist with any request – seriously, whatever whenever. I noticed the a panel next to the TV which would allow me to connect my computer or iPad to the TV. I didn’t have my cords with me, so I called Whatever Whenever and asked if they had any. About 5 minutes later there was a knock at my door and they had cords for me to borrow.
I really like the W Bangkok and they’re off to a great start. I look forward to seeing what the hotel does with the Heritage Building and would love to see a suite (suites in the main building were set to open in February 2013.) The W is a great addition to the Starwood brand for Bangkok and another fun choice.
May 2, 2013
Rated 4 out of 5 by Flyingtailor WOW Service
Wonderful Hotel great Service I really enjoyed my stay here. This W has a great entrance with a beautiful old estate which they are turning into a bar / restaurant. But again what I really liked about this hotel is the Service just great and also the bathrooms in most of the W hotels are fantastic this one is no exception.
July 17, 2013
Rated 4 out of 5 by tigerlee38 this is a good hotel.
This hotel is conveniently located, the rooms comfortable and quiet, the staff friendly service, breakfast items less feeling, the feeling of a small swimming pool, overall, this is a good hotel.
September 25, 2014