Rated 5 out of 5 by mari Beautiful Gem, Great Location and Best Service
This W is superb - staff is attentive, rooms are nice and location is perfect. I have stayed in many W's around the world and this is one of my favorites.
I live in New York for over 9 years but originally from St. Petersburg and before W - I stayed in many other hotels which cannot even compete with this gem.
If you are looking for an ultimate W experience, this hotel would be a great choice for you. It is modern, super clean, stylish, with great roof top and spa. It is a walking distance from Nevskii prospect, Hermitage and pretty much across the streed from St Isaac's Cathedral.
This is my second time staying here and I will be coming back again!
October 31, 2011
Rated 5 out of 5 by hockeyplayer I wanted to keep this a secret
Stayed at the hotel for nearly 6 months since their opening in 2011. After opening pains, the hotel staff under GM's direction, have resolved most of the initial kinks and pains, and have truly made me feel more at home over these long nights than any other place I've stayed in over a long travel life. Food quality is exceptional, service is great, rooms are spacious and clean, staff is friendly, what's not to like?
August 1, 2012
Rated 5 out of 5 by HIKARI We recommend you to go by all means.
All the staff that is wonderful hotels is also kind.
It was a hotel to go to very much again.
Thank you for upgrading to a suite
May 4, 2013
Rated 5 out of 5 by MishaK Outstanding Hotel and Service!
I spent one night at the W St. Petersburg (too short of a stay) and enjoyed every step of it. From the doorman to the front desk to every person on staff, they were immediately attentive, friendly, and offered help and service with everything. It started with the welcome email a week prior to my trip, to the front desk taking me to my room to ensure it met expectations. The dinner restaurant was very, very good quality, though a bit pricy (for wine, where a half bottle was as much as all the food combined). The breakfast was good, but not great, the sausage was quite inedible... but otherwise it was a good breakfast. The gym is small, but most hotel gyms are, but it has quality equipment and some dumbells. Back to the room - one of the nicest rooms, great shower with tons of space, and the room design and cleanliness overall made me want to stay for weeks. I was checking out the next day but needed them to hold my luggage while I went to work meetings, which was not a problem at all with the staff, and when I arrived back (though already checked out) the front desk staff offered me stay for that evening's party, and the bar staff checked on me twice just to make sure if I didn't need anything. Outstanding guest experience, and I can't wait to come back.
March 23, 2012
Rated 4 out of 5 by travc Good for tourists
Great location. Rooms: lots of space but design is a "not so luxury WOW!" with white inexpensive furniture. But the beds are marvelous (for these who prefer soft beds) Some faults in the room: 0 shelves in the closets; bathroom door not closing at all, Pay-TV never worked (4 days) in spite of 2 people coming to fix it, Wi-Fi in the room was not always working properly but ok. Bathroom: good design, but also "finished in a hurry". No pressure of hot water. Big problem - food. Only one gastronomically pretentious restaurant with very short cart and expensive. Lobby bar - nice but has too short a menu to compensate for it even though good Hamburgers; sandwich and salads. Drinking Water in the room in Russia is very important all 5 stars give you 2 time 0.5l. Here only 0.2 l bottles - not enough. Room service food choice is a bit better. No executive floor. But Great location and People are all trying a lot. So with a bit of fix may become best place in STP to stay !
October 20, 2012
Rated 5 out of 5 by jordi65 whetever whenever
El personal fenomenal y el trato Spg de lo mejor, las instalaciones muy buenas y las habitaciones con diseño y muy cálidas, el spa fenomenal y la única pega el gimnasio un poco pequeño, aunque suficiente y muy modernas y buenas las máquinas
October 22, 2012
Rated 5 out of 5 by Watever Great attention to details and extremely helpful
The hotel is located in a very central location and has beautiful rooms... I was upgraded to a suite and they offered lovely amenities.. Modern, new design....
the hotel staff has been amazing as well... from arranging tickets, transport, breakfast... immaculate service... I would also like to thank the front office staff who not only arranged a doctor for my sick girlfriend, but helped to buy the medicine from the pharmacy at night...
I would definitely recommend it and come back to stay at St Petersburg again...
February 7, 2013
Rated 4 out of 5 by ChrisK New W location.
Hotel with a great location in the heart of Petersburg, Russia. Modern contemporary design of the hotel is clean and easy to welcome everybody without shocking, Hotel does not deliver any WOW factor in design matter.
New hotel and new staff, so may give the impression of lack of skills. We expected same service as visiting other W Hotels, but people are not yet there. It is compensated though by polieness of people. Hotel is worth to be recomended, because of the location and even without special kick in the design of the interior it is the only contemporary hotel in the city.
November 1, 2011