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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 4.4 out of 5 by 110 reviewers.
Rated 3 out of 5 by Un-wowed and underWhelmed Despite having had high expectations for our 3 night stay I left this hotel with a feeling of being entirely un-wowed and underwhelmed. I have had the pleasure of staying in many great W Hotels, in excess of 20, including the better ones in Santiago, Taipei, Singapore, Barcelona, Hong Kong, Koh Samui and Bali and the not so good ones such as in New York, New Orleans and Istanbul. The W St. Petersburg just did not impress beyond a bare pass mark. Let's deal with the positives. The hotel enjoys a superb position in the imperial centre of this fabulous city, the roof top bar offers stellar views of St Isaacs and beyond and mostly the staff attempt to be warm and obliging ( special mention to Julia/the "insider" who was very responsive to a pre-arrival special request). The negatives unfortunately overwhelm the positives. Check in was pleasant but slow - despite having advised the hotel days before our arrival as to our expected check in time, after flying for 24 hours, a room was not available until after well 4.30pm. Whilst we were invited to wait in the lounge, we were requested /'offered' to purchase drinks. More troubling was that having used and being granted a Platinum suite request night upgrade for the first night, no suite was offered not the suite credit returned to my account. The hotel lacks any upmarket ambiance one is entitled to expect from its high room rates. Not once over three days was a manager in sight or was I ever addressed. A welcome card in the room was however delivered but any kudos sacrificed by the meagre fruit bowl which was also delivered with clearly stale pieces of fruit. Breakfast is frankly appalling. It's a mixed service of a continental buffet and ordered 'hot' foods. On the first and second mornings every component served from the pre cooked back room was cold. On our third morning, we waited more than 30 minutes for the same dishes from Bain Marie food "warmers"! In summary, would I return, unlikely. May 31, 2016
Rated 2 out of 5 by Needs Improvement Big Time I decided to write this review as the hotel in St Petersburg does not meet the W standards. We booked the hotel for a five-night stay in May 2016. We are a frequent fliers and my husband is an American Express Centurion client for many years. Amex Centurion agency in Madrid did the reservations for us. We were given Room 208 upon arrival around 8pm. We were happy as it is a very big room. Although, we didn't realise that this room was so noisy until we came back from dinner. This room is on top of the hotel bar and on top of the main door of the hotel. The level of noise is unbearable. You can clearly hear the music from the lounge bar, which was only lowered at 1pm. The worst thing was the noise from the automatic door that kept on-an-on the whole night. I could not sleep not even for one second. Early in the morning, I went to the reception to complain and ask to change rooms. Ive been given room 310. The noise problem was sorted. Ive noticed way too many problems that needs improvement, therefore I don't feel like I can recommend this hotel to anyone. Toiletries deliveries were insufficient and inconsistent: One bottle of soap is not enough for two people on a daily basis. Turndown service didn't give us an extra one (only 2 out of 5 services). I've only got a shower cap 2 days out of 5. Bad maintenance for the bathroom door slide pieces were always coming out. Some old towels still being used with strings. One out of 5 nights. No option of lower pillows. I've requested two nights and the answer was no. Curtains were badly designed as they don't allow the blackout to overlap so no light will come in all the time. If the window measured 6 meters, the curtain had 6 different parts and measured 6 meters. This wall required a minimum 12m curtain. I cant imagine during white nights when there is light all day long. I would not be able to sleep with all the light. Smelly Bell Boys, BO problem due to warm weather. Very slow service at breakfast for hot food and drinks. Bad breakfast display planning and service: No salt and pepper on table, slow to deliver and the eggs became cold. No ice bucket by the cold drinks. Lack of juices sometimes and no time to replace them. No small spoons by the yogurt and Kefirs, slow service to deliver them. On our last night, Ive got a call from the hotel Manager asking for feedback. He didn't know I had a problem with room 208 (Bad sign, I was very angry and the staff didn't escalate the problem). I also complained about the slow service during breakfast. He offered us a complimentary in-room Breakfast. The breakfast arrived 30 minutes late. Poor quantities. No cover for hot food, so the omelette were cold by the time it arrived in our room. Even when trying to fix our overall experience, the hotel failed to deliver a good service. I have four positive comments: 1. WhatsApp concierge and reception services were very efficient 2. Good english spoken by all staff. Polite and friendly staff 3. Call from Manager on my last night for feedback. However, as it didn't turn out as expect made me feel even more frustrated. 4. Good location I look forward to hearing from you. Kind regards, May 22, 2016
Rated 5 out of 5 by Wonderful staff! I stayed at this hotel while in St. Petersburg, and the staff is wonderful. May 11, 2016
Rated 4 out of 5 by Lovely hotel, but food and sports facilities could be improved Dear All, Thanks a lot for a lovely stay. There are a couple of small things that could make a big change - Breakfast is fine, but not up to your level - choice of dishes is poor, top white electic lights do not create a comfortable atmosphere - Sporting facilities look limited - two people planning to have a run will have only one treadmill to share Hope all these things will get better soon Thanks! February 24, 2016
Rated 5 out of 5 by Exceptional staff and excellent location I have stayed in this hotel with my wife and we loved everything. The front desk staff were exceptionally helpful and quick to response for any inquiries. They helped me to send a package via DHL and booked my return ticket to Moscow. I would highly recommend and would stay there again for my next trip to St. Petersburg. February 17, 2016
Rated 5 out of 5 by Excellent stay I’ve stayed at the W from August 19th through September 2nd. I planned on staying there a week but I enjoyed the hotel so much that I decided to extend my stay! The hotel is in the perfect location, close to everything the city has to offer. My room was specious and the bed was very comfortable. The hotel staff was extremely polite and very helpful. The rooftop bar is amazing with the gorgeous view, highly recommend during warm days. The only two cons that I can point out is that you better bring your own soap and shampoo, I wasn’t fond of their ‘Bliss’ products. The other is when one day the tip for room service was taken without any cleaning being done. When I mentioned it, few minutes later apologetic manager came up with the frightened housekeeper, to go over the incident. It wasn’t a really comfortable nor a necessary conversation. I would have handled it differently, by sending a short apology note and maybe a complementary drink at the bar… Finally, a special thanks goes to Dima at the downstairs bar. Couldn’t have asked for a better start to my days with a perfectly made macchiato and a delightful conversation. Keep up the good work and I’ll be visiting soon! January 6, 2016
Rated 4 out of 5 by Great Management After a few small issues I am pleased to say I will be happy to go back. Management at this hotel is on top of everything and there face to face to assist. Also, a great location! December 8, 2015
Rated 5 out of 5 by Best Hotel in Russia I am an American currently living in Russia and this was by far the best hotel experience I have had here yet. From the moment we arrived the staff was so overly friendly and helpful. The hotel is beautiful I will say the online photos do not do it justice. The food and drinks where great and affordable. I love all of the easy and free grab snacks in the lobby, when its just me I don't always want to sit down for a bite. The spa was nice as well but the massage was the best massage I have ever had in my entire life, no joke. I wish I could remember the name of the women but regardless amazing! Truly a must stay in St. Petersburg November 22, 2015
  • 2016-06-25 T12:53:59.062-05:00
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