Rated 4.4 out of 5 by 31
Rated 5 out of 5 by HIKARI We recommend you to go by all means.
All the staff that is wonderful hotels is also kind.
It was a hotel to go to very much again.
Thank you for upgrading to a suite
Rated 5 out of 5 by FPer Great experience
I am regular W Hotel guest globally and I really like to concept. I was very satisfied with overall experience in SP version of W (eg. help with some special requests, birthday surprise prepared for my son, etc.) . Special thanks to W insider Daria!
Only one improvement possible - speed of the service in the lobby bar.
Rated 5 out of 5 by JAYDEE33 Great hotel and Staff
Overall this place is great. my only quibble was housekeeping. towels not recovered, bathrobes not tidied and shower gels not replenished. water also not replenished forcing to pay for bottled water. address this and then it would have been absolutely perfect.
Rated 5 out of 5 by Papadeez We Love SPG
This hotel was a great experience. The staff was courteous from the time we arrived and the rooms were ibeautiful. I highly recommend this place, SPG for life!
Rated 5 out of 5 by Vladimir7 This hotel is nice and "fresh"
Hotel has a good location. Recently renovated. "Fresh" and nice inside. Modern style. Good quisine.
Rated 5 out of 5 by Wayne2014 Fantastic Stay!
My wife and I stayed at the W for 6 nights in mid-February 2014. The hotel was in a perfect location, the room was clean and had all the comforts of home (including a Nespresso coffee maker), the spa/fitness center were very nice and the staff were excellent!
Starting with check-in, Nastia was very nice and helpful after our long flight from North America, and later Pavel was great just dealing with our questions/asks of advice, and finally Daria who arranged for balloons to be sent to my wife's room to help celebrate a milestone birthday - all staff were extremely frienclly and helpful. What a wonderful start to our Russian experience.
Rated 5 out of 5 by ian2 A great introduction to St Petersburg
My first time in St Petersburg and my first time at a W. Both were unforgettable! - the staff couldn't have been more friendly and helpful - without exception they all clearly take great pride in their hotel - quite rightly - from the receptionists, to concierge, bar staff, room service, restaurant waitresses and greeters in the main restaurant and in the Mix bar on the top floor, everyone was helpful, polite and friendly. A perfect introduction to a stunning city!
Rated 5 out of 5 by jeaneisch Design hotel
Despite of a poor location (no open view for the majority of the rooms) the hotel style, design and comfort makes it a place where you want to come back.
2 remarks though: Wi-fi should be free in all rooms and the bath robe should be changed as the ones provided for are not soft to the skin (not a soft touch)