Rated 3.7 out of 5 by 218
reviewers.
Rated 2 out of 5 by Spiritark Not as 'W' as I had expected it to be
I was expecting a little more of the Marvellous suite. It was a little on the small side in my opinion, though I must admit that the view was great. What irritated me was the lack of coordination between the front desk and chambermaids. I had my door knocked on thrice in the morning despite having requested for a 3p late check out.
The view from the rooftop bar is pretty good. The issue is the difficulty in finding a place to sit and the lifts are flooded with those getting up to the top floor in the evening. Was not a pleasant experience getting back up to my room on the 9th floor with a queue forming just to get on the elevators.
May 19, 2013
Rated 1 out of 5 by Avery The hotel is for 20 somethings who like to party
We suggested to a friend that we go up to the roof top tapas bar and get a drink because it was suppose to have such a beautiful view of Washington. We couldn't get in but we walked around and took a look. The noise level was deafening. My friend described it as a meat market for dating. We wouldn't have stayed even if they had room. In the room the sink and the area around it was very small and I found it very difficult to find places to put toiletries, etc. Fine for one person but not for two adults. In addition, for such a high end hotel one would not expect to have so many items i.e. candy, bottle water, wine, etc. promoted in the room. It seemed like a concession area rather than a world class hotel.
May 20, 2013
Rated 4 out of 5 by iamMrT W stands for "Will do!"
A new client of mine will be bringing me to the Capital city until mid-2014. I chose the W Hotel based on prior experience with the brand in other cities along with the proximity to my client. As such, I've been making the W Hotel DC my 'home away from home' every other week for the last two months.
I'd like to balance my relatively high score with some 'areas of improvement' that I've been working with various members of management since I began staying here. A consultant by day, I'm inclined to apply my skills to everyday life which can be as much a blessing as a curse.
First the bad/not so good (in addition to what some may perceive as negative):
Let's get this out of the way since I've seen it in a number of reviews. Yes, rooms are small, but this is to be expected in a market like DC especially with the proximity to landmarks, etc.
And another theme I've seen - rates are high-ish. Consider again the proximity to landmarks, and as such this hotel is FULL of consultants during the week. At least that's the case when Congress is in session. And consultants, like myself are on expense accounts - the hotel prices rooms accordingly. There are some good rates to be had for leisure travelers, but timing is everything.
Yup - there are only a few elevators, and they do get busy from time to time. Here's a tip if there's an absolutely awful line: Walk down the stairs to the right of the elevator bank to the lower lobby and catch a lift from there. You'll be guaranteed to make it on one.
Now to my negatives (or at least those I've encountered). The level of detail applied to cleaning could certainly be taken up a notch or three. I've found "debris" along with hairs in places that were plainly obvious.
The shower in particular has an interesting 'panel' on the floor that seems to collect hair, mildew, mold and the like. Add to that some mold in the showerhead, and you've got a doozy.
The two items above are items I've been bringing to management attention with each stay, if encountered. While I've encountered this three of four stays, it's clear they're working on improvement and because of how much I dislike "dirty" the staff here has bent over backwards to make things right for me, each time.
On that note, the positives:
As mentioned in the preceding paragraph, the staff really makes this hotel what it is. Sure it's trendy, modern, and in a great location. But if the staff here were indifferent, cold, or obstinate the hotel would fail. Fortunately that is not the case.
So on that note, I encourage people who may be on the edge to give the W DC a try. Know they're not perfect, but also know that if something were to be amiss, the staff here truly does care about the guest.
Cheers!
Mr. T
May 13, 2013
Rated 4 out of 5 by Marty50 Warning!
This is an exceptionally beautiful hotel. However, it is quite the party place on weekends. We were on the 10th floor and had to put up with pounding dance music from the roof top dance club that vibrated the walls and our bed until 3 AM. If you go to party, that's great. If you go to sleep, ask for a room on a lower floor. Kudos to the staff tho - when I was at my wits end at 2 AM they brought ear plugs and refunded my money without any trouble.
May 19, 2013
Rated 5 out of 5 by AuntoftheGroom Great Place for a Wedding
Had a wonderful weekend attending my nephew's wedding. Location convenient to sightsee! Food great!
May 21, 2013
Rated 3 out of 5 by Brenda4 This was our / my first W stay, overall i'd say very disappointed versus my expectations
overall visit was disappointing
May 20, 2013
Rated 2 out of 5 by Brenda4 For our first experience with the W Washington was very disappointing.
Extreme difficulty with changing our reservation prior to arrival, no door man/ luggage assistance, half drank water bottle in our room upon arrival, long wait for service & delivery of drinks in lobby bar (even though is was not busy) Poor personal service.
May 19, 2013
Rated 2 out of 5 by Marcio54 Bad experience
I do not think this particular hotel meets SPG standards. I was not recognized as gold member during my stay -- was not given a room upgrade, complained twice to the front desk about the noisy room and nothing was done (not even an apology), could not get a reservation at the restaurant for the evening I wanted. Finally, I sent an e-mail to the hotel manager describing my experience and never got an answer back.
May 17, 2013