Rated 5 out of 5 by K2012 Exceeded my expectations
From reading other reviews, we were expecting a small room, but with luxurious facilities. However to our surprise, our room was quite spacious! We had 2 queen beds with plenty of room to spare. The bathroom was not cramped and the shower was wonderful and could fit 2 adults easily. The service was excellent, as would be expected, but it should be mentioned. Our room was not ready at check-in, so the front desk gave us complimentary drinks at the bar while we waited. The rooftop lounge looked nice, but unfortunately as we have small kids, we couldn't enjoy it at night. The location is great as it overlooks the White House and is walking distance to the Washington Monument. Overall, we're very impressed and glad we chose the W for our stay.
September 6, 2012
Rated 3 out of 5 by DCtrip Not the hotel for great service
Valet? What's that? If you want to pay $50 for Valet service and not receive it this is the place! I pulled to the front, parked my car...no one came or said anything when I got out. Had to have the Registration rep come out to have someone valet my car. Then when I leave I call ahead for my car. 25 min later still no car. The valet guy ask if I am waiting for my car and asked to see my ticket. Apparently they didnt get the message that I had called for my car.
Don't ask for ice at the bar...it won't be there! And the bartender was rude. Nice.
April 30, 2013
Rated 5 out of 5 by TerryMA Can't beat location
We literally could tumble out of bed and make it to our 7am White House tour - the location was perfect. Room was small but trendy cool. The bed and pillows were the best I have ever had in a hotel. We ate at the restaurant twice for breakfast and once for dinner - all were spectacular! I always visit spas when I travel, literally dozens over the years. Without a doubt this was one of my BEST spa experiences - the Ginger Rub is a slice of heaven! The only disappointment was how crowded the rooftop bar was - not worth the wait for us.
October 11, 2012
Rated 4 out of 5 by MariB Pleasant experience
We stayed only for 1 night, The hotel overall is ok, clean and with a modern style.
What we didn't like was the layout of the room. The bathroom sink was almost next to the bed and the bathroom had a glass shower that allows you to see the other person when is taking a shower. Also the lightining is very dimmed and poor.
Other that that I must say everything else was ok. when we arrived our tv and radio didn't work but I called the front desk and an engineer person came after 5 minutes, pretty quick. Hope this helps to improve.
April 16, 2013
Rated 5 out of 5 by Meezy Excellent Hotel and Staff
I had a excellent stay at the W Hotel Washington. The staff were very accommodating to my needs. Since I was celebrating my birthday the drink tickets were a bonus. The hotel was very close to the White House. Great location and promixity to all the memorials. The hotel lobby is beautiful and the roof top patio was great.
Looking forward to staying at the W again.
October 23, 2013
Rated 4 out of 5 by Galcurly Room and Concierge
Though I had an overall good stay I was disappointed in my room. I was told I had a "nice" room when I checked in. Despite my having requested a room with a King bed I was put in a Queen room with the interior lightwell view. I love the W DC but would never recommend to anyone to stay there if that is the room they are getting.
Secondly, my colleague and I went to the concierge for recommendations for dinner. A more nonchalant and indifferent concierge I have never met. His recommendations were to go to Chinatown to eat a Rosa Mexicano (which is a joke) or general vague suggestions of neighborhood restaurants without writing down names or addresses of any. I was actually shocked that he could be considered a concierge as his lack of desire to be helpful was palplpable.
October 15, 2012
Rated 4 out of 5 by HDH0802 COMBINATION OF COOL AND LUXURY
GREAT property in the heart of DC. While the room was small, the W has done an incredible job of making it both luxurious and cool. Really enjoyed this aspect of the hotel.
Also, the vibe in the hotel is extremely cool and energetic and most staff very accomadating. Finally, the Roof Top bar has incredible views of the Washington monument and the White House.
On the "needs improvement" side of things, while I understand that the W strives for the hip factor, the attituude of some of the rof top personnel, especially the host and a tall bartender with dark hair, was completely unacceptable. Both were standoff-ish and rude to me and my guest.
All in all, a wonderful property but if I was King for a Day, there would be some personnel changes made at the Roof Top lounge.
October 1, 2012
Rated 5 out of 5 by thatenglishguy Great hotel and location
I arrived early in the morning after a flight from the west coast and had no problems checking in. No room was available, but I was promised a phone call as soon as a room was ready for me. While waiting I had breakfast in the J&G Steakhouse. Breakfast was great, expensive, but great.
As promised I was called when my room was available. The room was a little small, but displayed the nice touches that are expected from a W. The marble and glass shower was particularly nice and made me feel a lot better after a long flight. I appreciated the complimentary water for Gold/Platinum guests.
My room was quiet with no noticeable street noise or noise from neighboring rooms.
The rooftop bar has a great view of the White House and is worth a visit.
I'd definitely stay here again.
October 21, 2011
Rated 5 out of 5 by DavidTB73 Staff
The stay was flawless. I easily spend 150 nights a year in hotels, I found this hotel to be well beyond expectation. The rooms for a W were gargantuan- and I have never in life experienced more accommodating staff. The front desk/ supervisor made my visit. While a slight hiccup occurred at check in, the manager with out prodding "made sure I was Happy". I appreciate the sentiment and find it rare. I have never written a review but this establishment and more so the staff deserve it.
August 26, 2013
Rated 3 out of 5 by Hcorrale First impressions
First impressions are important, this was the case during my stay at the W in DC. I checked out from another hotel around the corned because I was looking forward to staying at the W. When I pulled up, 3 hotel staff members stood by the door and didn't move. I waited for someone to approche me, I calmly got out if my vehicle got my 3 pieces if luggage and my briefcase, handed the keys to one of the men as i walked past them. It was at that point that one of them wanted to help me but I was already past the door.
February 9, 2013
Rated 2 out of 5 by DCVisitor1 Needs Improvement
The location is ideal, front desk staff was wonderful and the complimentary Acura service was very convenient as always. Unfortunately, the room was dark, small and most likely a closet at some point. The majority of staff in the Living Room and POV (rooftop terrace) were rude, inattentive and in desperate need of a customer service crash course. Overall, it was not the W experience I have come to expect. I look forward to my stay at one of the many other Starwood properties in the DC area when I return.
July 25, 2012
Rated 5 out of 5 by DuchessC10 Great Experience
I was extremely busy during my visit to D.C. but I was able to feel relaxed and in good company with the great staff and amenities at the W. I will be traveling to D.C. many times this year and will definitely stay at the W every time. The Spa is beautiful and the hotel vibe is very welcoming. The P.O.V. roof top lounge is lovely as well. It has a great view of the city, including the White House which is very close by. I would highly recommend this hotel to anyone!
August 30, 2013
Rated 4 out of 5 by Hotelnut33 My stay during Inauguration
I had a nice stay and I was happier in this hotel than I have been in a hotel in a long time. The room was clean, the lobby was clean. My room service wsa great. The sink was a bit awkward, not easy to wash face without getting water everywhere. It is rather shallow.
Still, I did enjoy my stay. And the staff was very friendly. I would stay here again during my next trip.
OH! the one concern, this is my 3rd time at a W where the tv monitors on the machines in the gym did not work. W should work on that.
January 28, 2013
Rated 5 out of 5 by JT04 Nothing short of excellent!
From the welcome glasses of champagne to the suite upgrade to the complimentary birthday chocolate cake to the signed birthday card, the staff at the W pulled out all the stops to make sure our birthday weekend was an unforgettable experience. Dinner at the steakhouse was fabulous and the folks at POV ushered us into VIP without the usual associated bottle service. Our only regret was that we didn't get to stay longer. Many thanks to the staff at the W for making our birthday weekend totally fabulous!
January 7, 2013
Rated 1 out of 5 by William42 Needs updating
This hotel is in a great location. Unfortunately the prime location is not providing prime Comfort. The carpet in our room looked like it was in a high traffic area all throughout the room, especially in the entry. It looked as though it had never been clean. The area between the bed & the dresser looked brand new, which magnified the wear & tear of the other carpet. The housekeeping manager came to see it and stated it was scheduled to be replaced the next day along with a few others. How convenient?
September 28, 2012
Rated 4 out of 5 by suppergal21 Beware of Saturday nights
We have stayed at this W hotel on many occasions. What I have come to find is that it is impossible to get a good nights rest on a Saturday night. The walls are too thin to mask partying in the next room at 3:00 am as well as the club on the roof. We were on the 7th floor and twice had to call the front desk to have security quiet down our very loud, obnoxious neighbors. They were in and out of their room, slamming the door, screaming, laughing. I get that the W has the club on the roof and that Saturday is it's big night but it shouldn't be at the expense of all the other guests in the hotel. The hotel should warn people booking on the weekend that many of the guests will be in and out of their room, partying at all hours of the night. This is our third time having noise issues at the hotel.
February 11, 2013
Rated 5 out of 5 by ALOMA Downtown Washington Gem
The W offers you more pizzaz and a five star experience in a smaller package for the DC downtown area. The easy to get to location and hotel amenities at this hotel far outweigh larger brand hotels. The check in experience is by far the best we've experienced...complimentary champagne when you get there is a nice touch. The courteous staff, bell hops, bar staff are all there to pamper W's guests in a manner you will remember. I highly recommend everyone stay at the W if you're ever in DC.
October 3, 2012
Rated 2 out of 5 by pwl1 Rooftop bar = rowdy, obxnoxious, young crowd
1) Late nights, esp weekends, lobby is full of 20 somethings, loud, drunk, obnoxious.
2) Valet is disorganized.
3) Rooms a bit undersized. Marvelous suite no so marvelous. Rooms starting to show wear.
4) Elevators are very hard to get, and at certain hours are VERY crowded. Seem to run all night from lobby to roof, with drunks. One elevator is dedicated for roof, but seems all three are constantly up there (at nights...and even before noon),
1) Decent location.
April 18, 2013
Rated 5 out of 5 by Ssnsailor An Exceptional Experience
This for my wife and I was a WOW experience. From our arrival being greeted by Robbie at the front desk to our upgraded room with a great view of 15th street to the rooftop lounge service by Tia and being acknowledged by Andrea we were pleased. The room was spotless, the surroundings were superb. To Tyler at the bar in the Living Room it is and continues to be a memorable experience. Our thanks to General Manager, Mr. Baten, and those individuals throughout the W.
July 7, 2013
Rated 5 out of 5 by MiJudge W, Rocks?
My wife and I were celebrating our 20th wedding anniversary and I was a little nervous about staying at this hotel because of some of the reviews. But I must say, we were not disappointed. The staff was terrific! Nice glass of champagne at check-in and everyone very friendly and accommodating. It is a little busy and loud, but FANTASTIC location.
September 30, 2013
Rated 4 out of 5 by den63 great location
staff were exceptional, got an upgrade as Gold member, although room was rather small
Nice atmosphere, relaxed but well organised.
Restuarant a little expensive but food good.
disappointed that no draught beer was in any bar.
Will visit agian.
October 16, 2013
Rated 5 out of 5 by Chopper66 Special Occision
We stay at The W every time we are in DC. Our granddaughter had her 1st birthday party in the small private dining room. Everything was perfect. Everyone went out of their way to make sure our party was very memorable. We are counting the days to our next visit. We know that if Stefanie, Bob, John, Steven, Cody, Laurie and so many others are there, we will be treated like royalty. Their kindness to all of their guests speaks so well of their leadership from Reinier.
December 10, 2011
Rated 5 out of 5 by Mary13 Location, Location, Location
The hotel's location was perfect for our stay in Washington, DC. We were also very impressed with the friendly service provided by all hotel employees. The room and hotel facilities were lovely, the roof top restaurant a great place to view the city, and we enjoyed a delicious breakfast in the JG Steakhouse Restaurant. We would recommend the W as a great hotel in which to stay in Washington, DC. We would be happy to stay again when planning an over night in DC.
March 9, 2013
Rated 5 out of 5 by Mgoines If you want chic the W is what your looking for!
Omg! I had the best romantic mini vacation at the W, Washington, DC. In addition to the excellent customer service this hotel is located in a prime location that offers tourist the best of both worlds. I felt like a Rock Star! Partying on the roof top lounge POV, which had the most amazing view, to relaxing in the hotel lobby. My romantic getaway was a success thanks to the W! The W brings SEXY back!
September 3, 2013
Rated 1 out of 5 by tinydancer Wedding blues
Though forewarned about difficulties, we booked our wedding party here and are now sorry to have done so. The staff were unable or unwilling to get the bridal suite available in a timely fashion, and when we were finally able to get in, the lights didn't work, there was no hot water for two nights and a used condom was found underneath the bed (yuck!!) A minor adjustment was made to the bill, but not enough to persuade me to ever return or recommend to others.
July 25, 2012
Rated 3 out of 5 by Surfer83 Staying in a night club
Next time on work travel I will stay in a hotel that is not more concerned with being a nightclub than a hotel. Wonderful room, but inconsistent housekeeping and very high traffic because of the nightclub and bar upstairs. Daily wifi in the room costs $14.95 and you can only use it on one device at a time or you get booted.
September 29, 2013
Rated 4 out of 5 by Pequot Great service, bizarre design
W is ideally located and excels at marvelously attentive customer service. But it seriously falls short on user friendly design. I have enjoyed immensely the recollection of bizarre design choices in the room not to mention the lobby -- tiny towel hooks falling out of the wall, towels far from where one needs them, a toilet seat 2 feet off the floor, dim lighting, strange unusable drawers, a 2 foot wide closet, baseboards a half inch off the floor collecting dust and dirt, strange lights in inaccessible corners of the room, an arching faucet over the sink that one must clear while brushing. I have stayed in many W's over the years and they all have a fun factor but this one outstrips the others in a serious effort to achieve design for design's sake, irrespective of utility.
But the bed was delectable and no staff is friendlier!
December 10, 2012
Rated 3 out of 5 by SPGFlyGuy Weekend Stay
W Hotels are normally my favorite, but this one is a bit different. The walls are pretty thin so if you don't want to hear your neighbors conversation and activities, better wear your ear plugs. Great location if you are in DC for touring the sites. Lots of night time activities going on the hotel bars which draws an interesting crowd.
September 23, 2013
Rated 4 out of 5 by Marty50 Warning!
This is an exceptionally beautiful hotel. However, it is quite the party place on weekends. We were on the 10th floor and had to put up with pounding dance music from the roof top dance club that vibrated the walls and our bed until 3 AM. If you go to party, that's great. If you go to sleep, ask for a room on a lower floor. Kudos to the staff tho - when I was at my wits end at 2 AM they brought ear plugs and refunded my money without any trouble.
May 19, 2013
Rated 3 out of 5 by di53 Not up to the high end category
J&G was reopening and there was confusion over our reservations. Also - at this level I expect ammenities like cotton balls, etc. in the room. And I resent having everything in the room with a price tag - come on, you're charging me $5 for a bottle of water. No turn down. The experience didn't match the price.
September 27, 2013