Rated 5 out of 5 by tpaolucci Great experience
I was there for a wedding. Enjoyed everything!
May 18, 2012
Rated 5 out of 5 by Ambiance2000 Fabulous Hotel, Location and Staff
First I would like to say the hotels décor and atmosphere is truly astonishing. I’ve stayed at several W Hotels and I can say W DC is truly beautiful. The vibe from the living room bar to the rooftop is amazing and the staff mirrors that. At check-in Robbie was very pleasant and knowledgeable; from there Marlon assisted by bringing extra towel and also mentioned a few places to visit. At breakfast Nomar was very pleasant and accommodating. I would definitely stay at W DC in the future and would recommend it to family, friends and business associates.
August 27, 2013
Rated 3 out of 5 by Cfinley Overrated
Steak in Room service was hard as shoe leather with no sauce. Honor bar is a joke...mini bottles of booze for 29 dollars. Maids spent their time disturbing all of our supplies and not properly cleaning and stocking the room. No daily paper. Rooftop kitchen is very slow and menu is very limited but the prices are not. Jean George should stick to his wonderful kitchen in New York. This forray in the hotel business has been disappointing at every location. This room was also over hyped for what you pay. Eric the bartender is a real asset to the hotel.
June 14, 2012
Rated 2 out of 5 by Scrappy88 Used to love it.
Front desk staff on my last staff completely incompetent and rude. My office called 3 times to provide info on my reservation that was never recorded, then I had to stand there while they argued with me about it. Be a professional and do your job. Garbage in the hallways my entire stay (room service trays left out, and actual garbage). Rooms are tiny, smaller than London tiny, with no tubs and bad showers. There are 1000 hotels in DC, and 4 other Starwoods, stay ANYWHERE else. I reserved this hotel for myself and 5 colleagues, we will not be back.
April 6, 2013
Rated 1 out of 5 by FrequentTraveler999 Get it together, W
I was stuck in a dark cavern of a room next to the elevator with opaque windows - I'm not asking for a view of the white house, but at least one basic window that lets in enough light (since room lighting isn't adequate) to make sure my shoes match my suit prior to departing for meetings. No coffee/tea in room. Room badly in need of deep clean and paint touch-up. Entire hotel looks like they stole the branding from Virgin America airplanes. Means to be chic but is really outdated. Staff were wonderful, helpful, and responsive - the big upside.
June 26, 2014
Rated 5 out of 5 by K2012 Exceeded my expectations
From reading other reviews, we were expecting a small room, but with luxurious facilities. However to our surprise, our room was quite spacious! We had 2 queen beds with plenty of room to spare. The bathroom was not cramped and the shower was wonderful and could fit 2 adults easily. The service was excellent, as would be expected, but it should be mentioned. Our room was not ready at check-in, so the front desk gave us complimentary drinks at the bar while we waited. The rooftop lounge looked nice, but unfortunately as we have small kids, we couldn't enjoy it at night. The location is great as it overlooks the White House and is walking distance to the Washington Monument. Overall, we're very impressed and glad we chose the W for our stay.
September 6, 2012
Rated 4 out of 5 by ralphmarple Amazing
The hotel far exceeded my expectations, the food and beverage are really good, location is great and rooms are well appointed. I had some minor noise coming from the upper floor (no big deal), seems like they were moving furniture late at night... my only complaint would be the Wi-Fi, was not able to connect to our corporate VPN and event after calling the help desk twice, I was not able to work from my laptop, had to go to a Starbucks to do it..
November 10, 2014
Rated 3 out of 5 by DCtrip Not the hotel for great service
Valet? What's that? If you want to pay $50 for Valet service and not receive it this is the place! I pulled to the front, parked my car...no one came or said anything when I got out. Had to have the Registration rep come out to have someone valet my car. Then when I leave I call ahead for my car. 25 min later still no car. The valet guy ask if I am waiting for my car and asked to see my ticket. Apparently they didnt get the message that I had called for my car.
Don't ask for ice at the bar...it won't be there! And the bartender was rude. Nice.
April 30, 2013
Rated 3 out of 5 by LC29 Kelsey is a star
This was a reward stay, using Starwood points. Upon checking in, my husband and I were very disappointed in the room. Besides being small, the sink was outside the bathroom, the closet was too small to hold our clothes, and the window contained etched glass, so we couldn't see outside. I expected more as a Starwood member.
We mentioned this to Kelsey at the front desk, and she made a special effort to get us a larger room with a much better layout. We even had a window with a view. Kelsey was very helpful. She is a great employee.
July 14, 2014
Rated 5 out of 5 by TerryMA Can't beat location
We literally could tumble out of bed and make it to our 7am White House tour - the location was perfect. Room was small but trendy cool. The bed and pillows were the best I have ever had in a hotel. We ate at the restaurant twice for breakfast and once for dinner - all were spectacular! I always visit spas when I travel, literally dozens over the years. Without a doubt this was one of my BEST spa experiences - the Ginger Rub is a slice of heaven! The only disappointment was how crowded the rooftop bar was - not worth the wait for us.
October 11, 2012
Rated 5 out of 5 by MacCheese W Hotel DC gets it!
Great experience staying at this hip, pet-friendly property in the heart of our nation's capital. From the moment we were greeted at the front desk by affable, attentive Dawaun. until our departure the following day, we were delighted with all that the W Hotel had to offer. The atmosphere, amenities, service and staff are unsurpassed. Along with our two Westies, we are looking forward to our next stay.
November 11, 2014
Rated 4 out of 5 by MariB Pleasant experience
We stayed only for 1 night, The hotel overall is ok, clean and with a modern style.
What we didn't like was the layout of the room. The bathroom sink was almost next to the bed and the bathroom had a glass shower that allows you to see the other person when is taking a shower. Also the lightining is very dimmed and poor.
Other that that I must say everything else was ok. when we arrived our tv and radio didn't work but I called the front desk and an engineer person came after 5 minutes, pretty quick. Hope this helps to improve.
April 16, 2013
Rated 1 out of 5 by Scott1001 Overpriced
I booked this stay for business travel. I looked for a place close to where I needed to be. It was close. the price was way over the top, room small, but laid out well. Very noisy. The outside noise was heard while trying to sleep. Be ready to tip the staff for being in your way, everyone wants a tip. Hotel is dark in hallways. Bed was comfortable and clean, that's the good and only good. A bottle of water they wanted $5.00. Lobby crowded with people not staying in hotel but going to rooftop bar. Better properties out there.
May 3, 2014
Rated 4 out of 5 by TangoandCash Nice rooms, good location
Nice rooms, quiet rooms. Large bathroom area with double sink. Work/desk space for business travelers would be a bit cramped. Good location close to Mall and museums, although several blocks to a Metro station. Hotel dining options left a bit to be desired--food at the restaurant was good but service was slow and not attentive. Prices were a bit steep, even by hotel standards. Several other, better dining options within a couple blocks. Rooftop bar is very much a "see and be seen" location with overpriced drinks to match.
June 5, 2014
Rated 1 out of 5 by RNM2041 THE WORST W HOTEL
I have stayed at this hotel twice this year and both times been let down. The first time there were stains on the furnishings and ceiling. This time the door staff stood around and did not offer to help and my room had mosquitoes in it. Whatsmore they decided to email me while I was midflight from London to Washington to tell me that they had no room for me at the hotel! I wrote to the manager twice and he did not even bother to respond. I will not be staying at this hotel ever again! The worst W Hotel of the lot!
August 4, 2014
Rated 4 out of 5 by RickNYC Fun and hip
A Friday and Saturday night stay made for a very enjoyable weekend while I attended a family event. The location was excellent. The roof bar was amazing. The Saturday night rave in the lobby shook the building (at least in my third floor room)! however, so be prepared for that until 1 am before it quiets down. All the staff we're kind and attentive. Maybe the wifi should be free, and the valet parking (at $50/day) was a bit pricey (but then, I'm more used to these prices in NYC). I was happy and enjoyed the W experience.
May 19, 2014
Rated 4 out of 5 by Drew500 Solid central hotel
The W in Washington is a very well run central hotel right next to main tourist sites. I enjoyed my stay. The roof top bar and restaurant offers unmatched views of the White House and monuments. The service and staff are also top notch. I would stay here again :).
The negatives are smaller than average rooms and the fact the elevators get packed with people going up to the roof bar in weekends. The hotel should reserve at least one elevator for actual guests so they don't have to wait in lines just to go to their rooms.
September 8, 2013
Rated 5 out of 5 by thatenglishguy Great hotel and location
I arrived early in the morning after a flight from the west coast and had no problems checking in. No room was available, but I was promised a phone call as soon as a room was ready for me. While waiting I had breakfast in the J&G Steakhouse. Breakfast was great, expensive, but great.
As promised I was called when my room was available. The room was a little small, but displayed the nice touches that are expected from a W. The marble and glass shower was particularly nice and made me feel a lot better after a long flight. I appreciated the complimentary water for Gold/Platinum guests.
My room was quiet with no noticeable street noise or noise from neighboring rooms.
The rooftop bar has a great view of the White House and is worth a visit.
I'd definitely stay here again.
October 21, 2011
Rated 4 out of 5 by HDH0802 COMBINATION OF COOL AND LUXURY
GREAT property in the heart of DC. While the room was small, the W has done an incredible job of making it both luxurious and cool. Really enjoyed this aspect of the hotel.
Also, the vibe in the hotel is extremely cool and energetic and most staff very accomadating. Finally, the Roof Top bar has incredible views of the Washington monument and the White House.
On the "needs improvement" side of things, while I understand that the W strives for the hip factor, the attituude of some of the rof top personnel, especially the host and a tall bartender with dark hair, was completely unacceptable. Both were standoff-ish and rude to me and my guest.
All in all, a wonderful property but if I was King for a Day, there would be some personnel changes made at the Roof Top lounge.
October 1, 2012
Rated 4 out of 5 by Galcurly Room and Concierge
Though I had an overall good stay I was disappointed in my room. I was told I had a "nice" room when I checked in. Despite my having requested a room with a King bed I was put in a Queen room with the interior lightwell view. I love the W DC but would never recommend to anyone to stay there if that is the room they are getting.
Secondly, my colleague and I went to the concierge for recommendations for dinner. A more nonchalant and indifferent concierge I have never met. His recommendations were to go to Chinatown to eat a Rosa Mexicano (which is a joke) or general vague suggestions of neighborhood restaurants without writing down names or addresses of any. I was actually shocked that he could be considered a concierge as his lack of desire to be helpful was palplpable.
October 15, 2012
Rated 1 out of 5 by BiggL Hate to say it, but stay elsewhere...
Service was atrocious. Period.
December 4, 2014
Rated 4 out of 5 by SuMakeup One feature really bugs me.
I love the bed, it's more like a nest for me to snuggle into. However, the lighting is horrendous. With as many women travelers as there are today, the lighting for applying makeup is inexcusable. I was told a year ago that they were going to change it. This year they told me they had one room that had been changed. It's so dark that a maintenance man brought me an extra lamp to I could see well. A decorative overhead chandelier is ridiculous, even though somebody thought it looked cool. NOT. It's just annoying.
March 16, 2014
Rated 3 out of 5 by Hcorrale First impressions
First impressions are important, this was the case during my stay at the W in DC. I checked out from another hotel around the corned because I was looking forward to staying at the W. When I pulled up, 3 hotel staff members stood by the door and didn't move. I waited for someone to approche me, I calmly got out if my vehicle got my 3 pieces if luggage and my briefcase, handed the keys to one of the men as i walked past them. It was at that point that one of them wanted to help me but I was already past the door.
February 9, 2013
Rated 2 out of 5 by DCVisitor1 Needs Improvement
The location is ideal, front desk staff was wonderful and the complimentary Acura service was very convenient as always. Unfortunately, the room was dark, small and most likely a closet at some point. The majority of staff in the Living Room and POV (rooftop terrace) were rude, inattentive and in desperate need of a customer service crash course. Overall, it was not the W experience I have come to expect. I look forward to my stay at one of the many other Starwood properties in the DC area when I return.
July 25, 2012
Rated 2 out of 5 by Traveler2014Oct Can be better
Will only Recommend if following condition is acceptable:
Room in general is ok because of the bed is comfortable and AC is quiet.
Should be double checked when declare room is ready, There was still trash in garbage can and stuff on TV stand when I get to my room.
Only front desk staff is showing true hospitality.
Food is subpart at both first floor and roof top. NOT even close to what I expect from W hotel
October 25, 2014
Rated 4 out of 5 by Hotelnut33 My stay during Inauguration
I had a nice stay and I was happier in this hotel than I have been in a hotel in a long time. The room was clean, the lobby was clean. My room service wsa great. The sink was a bit awkward, not easy to wash face without getting water everywhere. It is rather shallow.
Still, I did enjoy my stay. And the staff was very friendly. I would stay here again during my next trip.
OH! the one concern, this is my 3rd time at a W where the tv monitors on the machines in the gym did not work. W should work on that.
January 28, 2013
Rated 1 out of 5 by William42 Needs updating
This hotel is in a great location. Unfortunately the prime location is not providing prime Comfort. The carpet in our room looked like it was in a high traffic area all throughout the room, especially in the entry. It looked as though it had never been clean. The area between the bed & the dresser looked brand new, which magnified the wear & tear of the other carpet. The housekeeping manager came to see it and stated it was scheduled to be replaced the next day along with a few others. How convenient?
September 28, 2012
Rated 5 out of 5 by JT04 Nothing short of excellent!
From the welcome glasses of champagne to the suite upgrade to the complimentary birthday chocolate cake to the signed birthday card, the staff at the W pulled out all the stops to make sure our birthday weekend was an unforgettable experience. Dinner at the steakhouse was fabulous and the folks at POV ushered us into VIP without the usual associated bottle service. Our only regret was that we didn't get to stay longer. Many thanks to the staff at the W for making our birthday weekend totally fabulous!
January 7, 2013
Rated 5 out of 5 by pcrew Weekend in DC
Had a wonderful stay at the W Washington DC. Arrived on Friday before check-in time, but we were lucky and a room was ready upon arrival. The associate at the front desk mentioned the rooftop bar at sunset, and it was awesome. We used the Whatever/Whenever service when we realized a toothbrush had been forgotten and service was prompt and friendly. On Saturday we ate breakfast at the J&G Steakhouse I enjoyed the omelet with Gruyere cheese and my friend had the scrambled eggs. Service was attentive and breakfast was delicious. Rooms were smaller, but that was to be expected in a hotel with such a fantastic location. Overall, I'd highly recommend this hotel. An unbeatable location near the national mall and a Metro station providing quick access to Reagan National. I can't wait to return!
October 29, 2013
Rated 4 out of 5 by KimB88 Nice hotel - Word of advice
When checking in, the bell hop and front desk raved about the spectacular view from the roof top. My husband and I were very exited about see the much talked about view. We got there early; by 7:30pm, and found all the seats and tables were marked reserved. When we asked where we could sit and have a drink, we were told we couldn't because we didn't have a reservation.
No one during check in told us to make a reservation.
So, if you want to enjoy a drink and the roof top view, make a reservation !!
October 14, 2013