Rated 3 out of 5 by Jorge49 Terrible bathroom.
No privacy in the room! Unbearable.
August 17, 2014
Rated 4 out of 5 by CAP62 Nicely restored hotel
This is a well located hotel with wonderful staff. The restaurant is being renovated so we couldn't rate that but the staff helped us with good dinner suggestions nearby.
The hotel needs to tell people that it is The Washington W hotel as we drove around the block three times before we saw the small W sign. It's nice the historic name is preserved but the letterhead and email didn't give a notice about the name. Anyway we found it and enjoyed it and would recommend it to anyone.
August 12, 2014
Rated 1 out of 5 by Jman BEWARE! STRESS AHEAD
Try this hotel if you want poor, unfriendly, insincere service. My Lifetime Platinum status meant nothing, nor did the nearly $500 a night I paid. I was stuffed into a tiny room right below the rooftop bar and could hear the music until 2 am. The staff did NOTHING to acknowledge or correct my complaint. I was so stressed out by service failures and lack of sleep I had to leave after the second night.
May 8, 2012
Rated 4 out of 5 by hggh Hotel is in a great location
We enjoyed our stay very much. We did miss the use of a pool after a day of sightseeing in August.
August 15, 2014
Rated 1 out of 5 by JYescalis Smallest room ever
Great location and good staff, but rooms are so small (think cruise ship cabin size) that you cannot unpack your clothes without taking over the bed, My platinum "upgrade" was to a just-over 200 square foot room overlooking the parking garage. Is a shame because the decor is beautiful. If the rooms weren't so tiny this would probably be my go-to DC hotel; as it is I checked out early and went somewhere else.
December 24, 2011
Rated 2 out of 5 by Jenn32 Great Location but nothing more
The room was humid; the elevators were always crowded and it typically took several trips to get a free elevator to get to my room; and worst of all the staff was not friendly. In fact I had to leave a day early b/c of a family emergency and when i called to check out for that reason the front desk responded "we are going to have to charge you." Not I'm sorry, do you need a taxi or help with your bags... no no. "We are going to have to charge you!" I honestly did not care about money at that moment but that was rather disappointing. As a loyal Starwood customer it made be question my loyality.
May 22, 2012
Rated 5 out of 5 by Renewd Fabulous Queen Room...Excellent!
This room was very comfortable for my family. we spent one night and we had 3 adults and a 17 year old. My two daughters shared 1 queen and my husband and I shared the other. We are not small people yet the beds were spacious and comfortable. The room had a wing chair and ottoman to relax in as well as a short settee/bench and desk chair. We did not feel cramped at all, not even when we had guests in the room for a short time. We were looking for a hotel close to the White House as we had an evening West Wing tour and were only in town for that reason.
August 5, 2014
Rated 1 out of 5 by Sburn worst SPG experience
Unless you have a suite, the rooms in this hotel are awful. 200 sq. ft. at most. The sink is not in the bathroom nor are the towels. The desk has no outlets for computers and the lighting is horrible. My phones also dd not work for three days.The shag carpet is a nice touch though. I was on the 10th floor in a King Fantastic room upgraded as a Platinum SPG. On Friday night the music from the Rooftop bar goes until 2:30 am. I cant believe they would put anyone on the 10th on Friday or Saturday. Nice view of the Treasury and White House out of the small window if that is something yoiu care about. The only thing I can say positive about this place is that the staff was nice. I stay in a lot of Ws and this was by far the worst.I never write reviews but had to for this one.
January 10, 2012
Rated 4 out of 5 by carabunga Great views, close to downtown
Rooms are newly updated and modern. The staff was extremely professional, and I received excellent treatment as an SPG member. I was well-rested and would stay here again.
There was an event (CitiesOpen) going on that did interfere a bit with using the facilities -- it was crowded and as a first-time guest, I wasn't sure if I could eat at the dining room (though maybe that was construction?) and room service had a lot of extra fees (and honestly, just combine them into one: a 10% District tax fee, a 16% service fee, a 5% admin fee, and a $5 delivery fee? Just incorporate some of that into the food price and give a flat tax... reading that made me not order room service!)
July 30, 2014
Rated 5 out of 5 by helena1 very good
this hotel has lovely atmosphere and comfortable room.
Staff is kind and friendly.
August 10, 2014
Rated 4 out of 5 by Tikka Great location, great staff
The hotel staff are wonderful, friendly and eager to help. The rooms are TINY--it felt like a cruise ship room--but the bed is cozy. The hotel is blocks from the White House and from a subway stop, and the surrounding restaurants are great. Had a massage at to spa--one of the best I've had.
August 9, 2014
Rated 2 out of 5 by Michelada Way Over Rated
Hotel staff tries, but can't do much. We were promised a bottle of wine in our room, but that NEVER showed up.
Room was small, bathroom was odd, to say the least (and we stay at lots of W Hotels). Sink was in the room and there was nowhere to put anything.
Restaurant is a joke. Went for breakfast. Our server was condesending....he served us cold coffee when he remembered, brought one serving of toast with the food and the second order of toast way after the meal! I got silverware and napkin after food was served and only after I asked....etc.
The room was so noisy that we almost left in the middle of the night....it was just too cold outside to do so.
Went to get some coffee in the lobby....NONE in their fancy pot....just looked good.
December 7, 2011
Rated 1 out of 5 by RNM2041 THE WORST W HOTEL
I have stayed at this hotel twice this year and both times been let down. The first time there were stains on the furnishings and ceiling. This time the door staff stood around and did not offer to help and my room had mosquitoes in it. Whatsmore they decided to email me while I was midflight from London to Washington to tell me that they had no room for me at the hotel! I wrote to the manager twice and he did not even bother to respond. I will not be staying at this hotel ever again! The worst W Hotel of the lot!
August 4, 2014
Rated 4 out of 5 by MeganGQ Fabulous Lobby and Massage
Massage by Dawn was incredible. Excellent service. Hotel lobby is one of the best around. Sorry to have missed the POV Lounge, as it was under renovation. Rooms could use a refresh...peeling wallpaper, wear and tear in bathroom, extremely loose faucet in bathroom, worn carpet.
August 7, 2014
Rated 4 out of 5 by Braniff Great location and innovative design
2 blocks from White House and a couple of blocks from the Metro. Nice rooms, with an interesting and innovative design. But figuring out how to operate the lights in the room was a challenge.
August 7, 2014
Rated 4 out of 5 by KT578 The staff was exceptional
I was only in town for business one night. There was not much opportunity to appreciate the hotel amenities. Based on the interaction with staff alone, I would gladly return.
August 7, 2014
Rated 3 out of 5 by MichaelLloyd Not The Warmest Greeting
I have to say that but for its location, I would not hurry back to the W. On my arrival, a wet, cold evening in Washington after a long cross-country plane ride, I went to check in. As I have been a Starwood gold member for years (and in some years Starwood platinum), and as these program highlight the upgrade-when-available feature, I asked the woman at the desk, "So do you have a nice room for me this evening?" Her curt response was "We're fully booked." I noted that that didn't respond to my question, and I got a very stern "You have the room you booked!" That rather set the tone for the stay, I'm afraid.
December 13, 2011
Rated 5 out of 5 by JB1967 Hotel is located in the heart of the Capital.
Staff is friendly and professional. Rooms are clean, comfortable, and have all the expected amenities. I will most definitely stay there again.
August 4, 2014
Rated 3 out of 5 by LeadfootLizzie Not worth the money
I am willing to pay a premium when it is worth it but this was not. The room was crowded, I bumped my shin a lot. It also felt a bit dingy.
The food was a C- at best. I ate Room Service (which was kindly comped because I was left waiting in the hall for 25 minutes for a new key.) I also ate at the POV terrace - neither the food nor drink were worth the prices, more importantly they just were not good and the view did not make up for it.
Finally - the door and bell staff were at odds with each other and it was uncomfortable to watch and hear them fight over tips- all the while NOT holding the door.
I will not return.
July 18, 2014
Rated 1 out of 5 by TFJP Bait & Switch
I guaranteed a reservation for a specific suite type and at check-in was given a substitute room at the same rate but not the suite type I reserved. The substitute suite did not offer what was advertised on the website. The day manager, Megan, claimed that reservations are constantly changing. This implies my reservation was not as important to the hotel as whoever they gave my room to. I have lost confidence in this hotel's willingness to fulfill their commitments.
July 5, 2014
Rated 5 out of 5 by Stacy2369 Most Comfortable Room Ever
I travel often for business (4 SPG hotels just last week) and this is by far the best one I've stayed at. The bed was so comfortable that I actually want to order the entire bed set! I loved the shower and all of the toiletries. I may need to go to Bliss and buy the full size of each!
I went up to the rooftop for happy hours / appetizers as well as brunch and was pleased. The food was good, a little pricey, but overall a great experience.
July 29, 2014
Rated 2 out of 5 by Robb2103 Unhelpful staff and small rooms
Being a frequent traveler I expect certain things such as sinks in the bathroom and a window that opens to actual open space. This is NOT the case with the W Washington DC. The rooms are so small that the sink for the bathroom is in the hallway of your room (in standard rooms) and the window is frosted to hide the courtyard that contains all the HVAC and electrical units. The rooms are like a small cruise ship cabin and not a W hotel.
Considering I was staying for an entire week I thought I would talk to the front desk. Did I get the reasonable response? NO. I was told that it is a historic hotel, they don’t have any larger rooms available and I should come back every morning and see if they had any rooms. Did I mention that this was my home away from home for 7 days? The rest of the details are unimportant but I did go back a few times until I just got plain frustrated. Each time the answer was…it’s a historic hotel.
Anyhow, I have never gone to ask for a upgrade. Keep in mind I just want a room big enough to have a sink in the bathroom and to actually see the outside and/or have fresh air. I feel like the staff not only don’t understand the awkwardness of the rooms but they really don’t care that I chose to stay at Starwood properties when I frequently travel.
I understand that it’s an old building. The elevators are small and there are some quirks. W should have remodeled the rooms to be bigger or when someone books a room something should be said and customers should be warned. If I would have known I would have just booked a real sized room…not a Malibu Barbie cruise ship cabin.
If they can fix this the hotel is awesome. It is the closest hotel to the White House, the rooftop bar is really nice, the lobby is way chic and it has all the other W touches.
July 12, 2014
Rated 5 out of 5 by afcorrea Great 4th of July Weekend
Our recent stay at the W DC was fantastic. Top to bottom, this hotel exceeded our expectations. The party at the POV Rooftop was excellent. The staff was extremely friendly, professional, and accommodating. Looking forward to returning.
July 8, 2014
Rated 3 out of 5 by JoseMadrid No proper cleaning
The room was not cleaned one of the days.
Someone just came and made the beds. But did not replace towels (while taking the used ones away) and did not replace amenities. Also trash cans were not emptied.
Not the kind of service one would expect from W
July 30, 2014
Rated 5 out of 5 by Alexander27 Fantastic Hotel, unbeatable location
We knew this was a wonderful hotel from previous stays, but when the staff heard this booking was a gift for the family to enjoy a special day for the grandparents and kids, they went above and beyond to make sure this was a memorable vacation.
There is no better place in Washington if you want to visit the city and the rooftop bar is the icing on the cake, where else can you relax and enjoy great drinks in such proximity to some of the countries most important landmarks.
July 24, 2014
Rated 2 out of 5 by Bryan Style over Substance
The hotel looks hip, but the rooms are small and impractical. The sink is in the middle of the room, and the glass wall the shower shares with the rest of the room probably seemed like a better idea on paper. They did not get around to making up our room, and or the rooms of several others in our party. The Fitness Center was adequate.
The roof bar/restaurant looked like it had a great view, but the staff obviously wanted a hipper crowd than us, and all but told us to go elsewhere..
December 7, 2011
Rated 5 out of 5 by discopd Beautiful suite!
I have stayed numerous times and this stay was by far the best. I used a suite award night and the room was great! Staff seemed to be a lot more attentive and welcoming this time around as well.
July 28, 2014
Rated 1 out of 5 by Andi How is SPG not paying attention to the issues with this hotel?
I checked into my hotel room and noticed immediately that it was very humid (think FL in summer). I called down to the front desk with my concern. I said, I haven't unpacked yet, maybe you could just switch my room. No, we will send up matience immediately. Matience did show up about a minute later and told me "these inside rooms have a humidity problem. I will adjust your thermostat so you can lower it down to 60. That should take care of the issue. I will be back in 20 minutes to check on you. This did not seem to help. 30 minutes later, I had to leave for dinner. I returned late that evening to find a cold and wet room. All night I fought the temp settings. I believe I got a cold from the room. The next morning I infored the desk that there is a huge humidity issue in the room. I requested a dehumidifier. They did deliver this to my room. Unfortunately, I entered later the afternoon to find not difference in my room. I called down stairs and asked for the 2nd time to switch rooms. They told me to hold on and they would call me right back. 30 minutes later, I packed my bags and went to the lobby. Explained the issue and was met with "I am sorry, we are sold out tonight." I immediately asked for a manager. The manager then took me to the room next door. Still humid. She proceeded to show me 3 additional inside rooms before I told her she needed to find me a non-humid room or move me to a different hotel. I didn't care what size my bed was or how big my room was...this was unexceptable. Finally, they found an outside room which was not clean. She checked my bag and bought me a hot tea until my room was finished being cleaned. I was very disappointed tat no one checked on their Platinum guest after that. Then at 10Am the next morning, someone knocked on my door and told me it was strange that I was still there since they showed I already checked out. I said nope, I am still here. She said she would check me back in. I then checked out about 11:30. I went down to the desk to confirm they had my starwood number since it was not on my bill. I think it is strange to ask me how my stay was...and after complaining not doing anything about it or saying you were sorry about it. I will never go back and recommend you don't go either.
March 29, 2012
Rated 2 out of 5 by FChang Appalled by the Service
I was appalled by the service I received here. I took clients out for a night at the rooftop bar. Because we ordered 2 drinks STANDING NEXT TO OUR COMPETITOR'S TABLE, they added it to their tab. It was an awkward situation, and the waitress refused to let us split the tab or return the drinks. I worked it out with our competitors, and we moved to a standing table. The waitress then came by and swooped up the 2 drinks we had ordered. I literally had to walk back to the bar and take them back. She was unapologetic and could care less about our needs.
The service was also poor at the breakfast buffet. I had to wait for a table FOR 1 when they were at low capacity and practically had to get my drinks myself.
The rooms themselves are nothing special. I get that they are trying to be contemporary, but the materials they use for the decor are just plain cheap.
July 24, 2014
Rated 5 out of 5 by partier07 Excellent service & location
The staff at the W is exceptional. The place is in such a perfect location to all the sites and great restaurants. Comfortable beds and excellent view from the rooftop lounge.
July 2, 2014