Rated 5 out of 5 by Cjoseph127 What a wonderful evening
I must say that I truly believe my stay at the W Washington DC hotel on Tuesday evening (12/10) to be the most outstanding example of customer experience, attention to detail and heartfelt consideration that I have ever experienced in my travels and entire relationship with SPG to date.
In advance of this evening, I had communicated my intention to get engaged; requesting to see if there was anything special that could be done in lieu of the event. Thanks to the staff not only were our accommodations outstanding but the tact and professionalism that the staff, specifically Joanne Alfonso, showed was above and beyond my expectations.
Not only will I stay at the W again but I will recommend your establishment to any/all I can. It was a truly magical evening and I can’t thank those involved enough. I can honestly say I will never forget a moment.
December 12, 2013
Rated 5 out of 5 by Jenny This hotel has excellent service
Thank you for the excellent service. When we checked in, we were greeted warmly by the manager on duty, Kyle. We were a bit nervous about how we were going to get back to Dulles airport the following day. Kyle quickly assured us that there was a city bus that would be easy and inexpensive to take! Not only did he print out bus schedules for us, but he personally delivered them to our room. Wow! Thank you so much for easing our concern!
March 6, 2013
Rated 5 out of 5 Great service
I have had a great time in the hotel. I am happy with nearly every aspect of the hotel and satisfied with all the quick and efficient services (plus a big smile on everyone's face!). My heartfelt thanks to Terrant and Jess in the Steakhouse - I went there for a total of 4 meals throughout my stay because both the food and service I have got is amazing. I am so impressed with the service by Terrant - I felt like I want to take him home.
March 30, 2013
Rated 4 out of 5 by Roadwarrior24 Amazing
I love the room styling and room service by the staff. The whatever/whenever follow up was amazing.
I also love the stye of my room. I was slightly disappointed by my room location, because I picked a higher category room and am a gold member, thought giving me a room right where the elevator is so I could hear the ding all night along with people talking was a disappointment. I know that comes with travel just did not expect it.
October 29, 2012
Rated 1 out of 5 by Disappointed Disappointed
I have been a loyal starwood member who have stayed frequently at the W brand hotels. This stay was incredibly disappointing as my room was not clean upon checking in at 11pm. The night manager was incredibly helpful in changing the sheets himself but when I awoke the next morning, I discovered tiny blood specks on the bottom of the sheets. I immediately informed the management and checked out early. No one expressed any concern.
February 11, 2013
Rated 1 out of 5 by SNSO229 Unsatisfactory
This hotel is way over priced and they nickel and dime you for everything. Room was not clean. Staff was not helpful. Can not stress how over priced this hotel is.
November 3, 2014
Rated 4 out of 5 by Lor70 Lighting Problem
Everyone was very friendly and attentive. Our only gripe is the lighting in the rooms. My husband could not see to shave and I had difficulty applying makeup. The lighting was extremely poor. I can understand conserving energy but we should have the ability to have a much brighter light when the need calls for it.
Other people from our group that stayed there also had the same complaint about the very poor lighting.
June 23, 2014
Rated 4 out of 5 by bigballthrower Cool place with little rooms
My overall experience at the W was pretty good. It's in a fantastic location across from the Treasury building and just a block or so from the White House. The motif and vibe is on par with what I would expect from a W Hotel. I only had 2 qualms. 1) The room was a little on the cozy side. 2) I couldn't figure out how to turn on the lights in the room from the switches. Other than that, very pleasant and a fun place to be.
October 31, 2012
Rated 2 out of 5 by JDB75 room without a real window...
The hotel (income hall, bar,...) is very nice and the location is great, but the first room I had was a kind of noisy room (noise of outside airconditioning plus the room was without a real window). After my demand to change they give me another room but again without a real window (you don't see if it is day or night). My 3 day stay was therefore a depressive experience.
Moreover service at the entrance was not friendly.
December 17, 2012
Rated 5 out of 5 by RoadWarrier99 We love the W
We love the W. The rooms are great, the staff is fabulous, and they go overboard to make us feel like rock starts. Drinks at the POV on the roof overlooking Washington DC are a midnight cap to any evening out. Our room this trip was unfortunately right in front of the elevators, which was very disruptive as loud groups of party-goers kept coming and going at all hours. We'll stay again - but will stay clear of the lifts!
December 18, 2012
Rated 5 out of 5 by Johno Wonderful hotel, staff, location and experience!
The staff was wonderful from the get go:
- Dan welcomed us as SPG Gold members a the front desk and helped us to a great room
- Kimberly at the concierge helped us find two great restaurants and make reservations
- Chris who drives the Acuras was friendly and courteous as well as a great driver in DC traffic
- Bobby even helped us at check-out with a recommendation to the downstairs restaurant and a small bill corection
June 24, 2013
Rated 5 out of 5 by Judey62 Hospitality exceeded our expectations
Jason in the Wellness Office was dedicated to helping me with a special request about a cocktail we enjoyed during our stay. His dedication to "the project" exceeded our expectations of any hotel's customer service. He could have ignored my request since this fell on the day we were checking out. He followed up with the information I needed after I arrived home. We appreciate the hotel employing conscientious people.
April 28, 2014
Rated 4 out of 5 by pukeko 4th of July Package
Beautiful boutique hotel. Poor communication between call in services and service providers but fixed when I went to the front desk in person. The 4th of July POV party was as expected. Too crowded and we could not see the fireworks so we went down to the mall to watch them. Drink prices more than expected, ridiculously high. Great location, beautiful hotel, but not good value for what we paid. Over priced.
July 6, 2014
Rated 3 out of 5 by Sammie60 Disappointing
We specifically booked at the W DC for the July 4th Fireworks After paying for a pkg which included access to the rooftop, there were so many people that you couldn't see. The hotel had tables around the perimeter that went for large sums of money and prevented most of us from seeing. I think a better configuration could be found that would accommodate both groups. I was under impressed and disappointed.
July 6, 2014
Rated 1 out of 5 by jeff2010 Fantastic Experience
This W Hotel Experience exceeded my expectations. The decor, staff, food and overall experience was amazing!. They even had an Acura car service that I used several times!! This is the closest hotel to the White House and the many natiional landmarks. I will definietely stay there again. INCREDIBLE! INCREDIBLE! INCREDIBLE!!
December 2, 2011
Rated 2 out of 5 by Marcio54 Bad experience
I do not think this particular hotel meets SPG standards. I was not recognized as gold member during my stay -- was not given a room upgrade, complained twice to the front desk about the noisy room and nothing was done (not even an apology), could not get a reservation at the restaurant for the evening I wanted. Finally, I sent an e-mail to the hotel manager describing my experience and never got an answer back.
May 17, 2013
Rated 5 out of 5 by Eric74 Great weekend
We had a a great stay at the W Washington this past weekend. The staff was terrific and extremely attentive. My wife was sick and we needed to order room service a couple of times. Luckily Jermaine delivered our food a couple of times, he was a super friendly gentleman and a big hit with our entire family particularly my nine month old daughter. Because of staff like Jermaine we can not wait for our next visit.
October 10, 2012
Rated 5 out of 5 by T7Flyer Great hotel and location
The hotel itself is very nice, as is the surrounding area. Walking distance from nearly everything. The breakfast on the weekend was great, and the staff (front desk, wait staff) went out of their way to ensure everything was up to par.
October 21, 2014
Rated 5 out of 5 by maria1122 Quality, comfort and convenience
We spent the weekend at the W Washington, DC. The location was perfect walking distance from major attractions and museums. Staff was extremely friendly and responded quickly to every request. Room was beautiful with luxurious decor and the bed was one of the most comfortable I have ever slept on! The rooftop lounge has beautiful views of the white house and Washington monument. Can't wait to visit again soon!
February 10, 2014
Rated 2 out of 5 by Dennis43 Room at W - Washington DC
I am a huge Starwood fan, however two things about trip were frustrating. First, the hot water in my room would only go to warm. Nothing is worse when traveling. Second, the layout of the room caused me to be able to hear everything in the room next to me. I was woken up 2x during the night (once at 3:30am) and finally had to call security. Overall a terrible business trip with limited sleep and no hot shower.
May 17, 2013
Rated 4 out of 5 by Simon11 Great location and staff
From check in to check out the staff was amazing and is one of the top hotels I have stayed at recently. The staff was all smiles and happy to help with anything. The rooftop bar was a good time and offer awesome views. However, I was disapoointed when I returned there for breakfast at 8am and it still was not set up. Other than that, my stay was excellent. Great location and decor was very nice.
July 7, 2014
Rated 5 out of 5 by tennisplayerinlr Beautiful, Historic, and Exciting
This hotel has a great location near many of the site you want to see in DC. It is very beautifully decorated combining its historic nature with modern convenience and style. The staff was very friendly and helpful. The only suggestion I would give is the internet should be included with the room, but that is a suggestion to the hotel industry as a whole. We have come to expect it as part of the package.
December 23, 2013
Rated 5 out of 5 by MattPlatinum Great two days in W DC
I am Starwood Platinum and got a sweet suite upgrade upon arrival, so things started good. Then things got better, from the thoughtful extra cookies with room service dinner for my kids to the maitre'd who went out of his way to find a microwave to heat my son's leftovers.
I was really impressed with the property and the level of service. After just one stay, this is one of our favorite hotels anywhere.
March 27, 2013
Rated 5 out of 5 by Mgoines If you want chic the W is what your looking for!
Omg! I had the best romantic mini vacation at the W, Washington, DC. In addition to the excellent customer service this hotel is located in a prime location that offers tourist the best of both worlds. I felt like a Rock Star! Partying on the roof top lounge POV, which had the most amazing view, to relaxing in the hotel lobby. My romantic getaway was a success thanks to the W! The W brings SEXY back!
September 3, 2013
Rated 5 out of 5 by umk62 Wonderful view over the White House
perfect Washington atmosphere with W touch on the rooftop with great drinks and food
November 2, 2014
Rated 3 out of 5 by 22856 Two things missing
Room was poorly lit, esp in bathroom with dim lighting directly overhead the mirror, making it very difficult to apply make up. Also no magnified makeup mirror!
I can't understand why you wouldn't make that standard in all your rooms. Women's travel in business, too. For me the lighting and lack of mirror is a deal breaker and I will only come back to this W as a last resort on my next trip to DC.
November 17, 2012
Rated 2 out of 5 by Rob123 Beat down
The title says it all. The W hotel in DC is beat down. I stayed in a Marvelous suite and the room itself was worn out. Several stains on the couch (white stains) flower in bathroom was wilted and basically dead. Carpets were stained and dirty. Bed was mushy and mattress felt very old. The location is great! The view from my windows was beautiful! Room service was quick however the food was cold.
January 25, 2013
Rated 2 out of 5 by 2beinmaui FIrst and last W experience
As an SPG Gold memebr for the past 5 years, this is the worst hotel I've stayed in. I was brushed aside at check in, compared to the usual warm and appreciative greeting. My "upgrade" was a low floor across from the elevator with barely any view. Quite the opposite of what Ihave recieved everywhere else. The door staff was awesome. Housekeeping did a good job and left plenty of Bliss supplies.
July 19, 2012
Rated 1 out of 5 by Mary1041 Underwhelmed
I enjoy giving positive feedback. In this case, you need to hear the truth. Center elevator broken--had to finally learn that from another guest. Room was damp for some reason--chairs, bedspread. Totally inadequate lighting for makeup or reading. Lamps weren't easy to understand for turn on. No shower cap provided-had to call for one. Business center--yikes! None of the machines worked and when I called downstairs to report that, the phone in there didn't work!! I had to call info from my cell phone, The fact that I had to pay fr internet access in this day and age is bizarre. No paper for copier or fax. No stapler or paper clips. When I checked out, the line for ONE STAFF PERSON was 20 guests long. Huh? What happened to bill slipped under the door? Or the offer of internet/email checkout? For the $$$$, very weak. On a positive note, your staff was consistently helpful and had great attitudes.
July 18, 2013
Rated 5 out of 5 by BigEM Staff was exceptionally friendly and the location was amazing.
Even though this room was exceptionally nice, there were no window views as the room is facing a back ally way. In addition, if you are not a platinum SPG member you were charge a daily access fee, if requiring an internet connection. Considering the price point of this hotel, internet access should be free to all. However, the staff was exceptionally friendly and the location was amazing.
August 16, 2013