Rated 1 out of 5 by JCLP Sadly, we didn't get to stay at The W in DC
We had reserved 2 rooms for the Fourth of July - 10 months in advance - a kind of Bucket List Plan for celebrating Independence Day in our Nation's Capitol. One of the rooms was a very expensive suite with "panoramic views" of the mall. The 9 and 6 year olds in our group were beyond excited about staying in a hotel and watching the fireworks from their room. Upon arrival we were told, "We've upgraded you!" However, the new room, which we were later told was the same price as the original room, had no view of the National Mall. It certainly appears the decision was made to give to someone else the room with the "panoramic view" promised to us. Pretty tough lesson on fulfilling your commitments to our very disappointed youngsters. We did not stay at the W
July 5, 2014
Rated 3 out of 5 by LeadfootLizzie Not worth the money
I am willing to pay a premium when it is worth it but this was not. The room was crowded, I bumped my shin a lot. It also felt a bit dingy.
The food was a C- at best. I ate Room Service (which was kindly comped because I was left waiting in the hall for 25 minutes for a new key.) I also ate at the POV terrace - neither the food nor drink were worth the prices, more importantly they just were not good and the view did not make up for it.
Finally - the door and bell staff were at odds with each other and it was uncomfortable to watch and hear them fight over tips- all the while NOT holding the door.
I will not return.
July 18, 2014
Rated 5 out of 5 by afcorrea Great 4th of July Weekend
Our recent stay at the W DC was fantastic. Top to bottom, this hotel exceeded our expectations. The party at the POV Rooftop was excellent. The staff was extremely friendly, professional, and accommodating. Looking forward to returning.
July 8, 2014
Rated 1 out of 5 by TFJP Bait & Switch
I guaranteed a reservation for a specific suite type and at check-in was given a substitute room at the same rate but not the suite type I reserved. The substitute suite did not offer what was advertised on the website. The day manager, Megan, claimed that reservations are constantly changing. This implies my reservation was not as important to the hotel as whoever they gave my room to. I have lost confidence in this hotel's willingness to fulfill their commitments.
July 5, 2014
Rated 2 out of 5 by Tiki1234 Great location and decor but not the best service
What this hotel has in decor and location, it loses the appeal in the customer service. I had requested an additional bed when i booked because a buddy of mine was staying with me. I re-confirmed it when i checked in but when i came back that night, it wasn't in the room. When i called front desk, they said they ran out of them so i ended sleeping on the couch. Knowing this is how they treat their preferred guests, doesn't make me want to come back
July 17, 2014
Rated 2 out of 5 by AP67 Disappointed - Again
As a Platinum/VIP member I have come to expect a level of service that was clearly lacking at the W Washington D.C.
Room/carpets were dirty. Housekeeping cleaned late every day. Had some leftover wine in a glass that went untouched for 3 days until they were placed (by guest) on the floor next to the trash.
Had issues with obtaining a roll-away bed even though was guaranteed at time of reservation.
Attitude/lack of empathy or concern by hotel staff (including Whatever/Whenever desk and P.O.V. rooftop bar staff when trying to get a table). The ambivalence was astounding.
This is not the 1st time I've had issues with this hotel and frankly the lack of graciousness by the staff is appalling.
May 21, 2012
Rated 1 out of 5 by stl4 Poor customer service
I made several phone calls directly to this hotel to confirm particular rooms and locations that we desired. When I arrived, they told me those rooms were not available and gave me other rooms. I was pretty much told to take it or leave it as they had no other rooms available, I was furious. Then when I went to check out, I found out they actually charged me for the more expensive room which they failed to give me. Talk about some nerve. As we were waiting in the lobby one afternoon, we heard them giving someone else a room they hadn't requested. Obviously, they are more interested in making things easy for themselves rather than accommodating the consumer. I would never recommend this hotel to anyone else.
July 12, 2014
Rated 3 out of 5 by LC29 Kelsey is a star
This was a reward stay, using Starwood points. Upon checking in, my husband and I were very disappointed in the room. Besides being small, the sink was outside the bathroom, the closet was too small to hold our clothes, and the window contained etched glass, so we couldn't see outside. I expected more as a Starwood member.
We mentioned this to Kelsey at the front desk, and she made a special effort to get us a larger room with a much better layout. We even had a window with a view. Kelsey was very helpful. She is a great employee.
July 14, 2014