Rated 3 out of 5 by suppergal21 Rooms are never ready at 3 pm
We frequently stay at the W in DC for it's location and due to the fact I am loyal to Starwood. I reluctantly book the W. everytime because I know something will go wrong...and it does. Most of the time it happens at check-in. This time, like many times before, our rooms were not ready as promised when we arrived at 5:00 pm. I am a 75 night a year platinum member. I made the resos through the 800 platinum concierge. We looked at various room combinations but she assured me the way she booked would allow for connecting rooms for our tween son and his friend. When we arrived those rooms weren't ready/available/who knows. I always get the feeling I'm not getting a truthful answer. At this point I needed to get the kids in a room so we settled. Not only did we deal with this issue but they didn't upgrade us at all for this visit. Again, this frequently happens at this particular W....no upgrading or low level, bad room upgrading.
The room rates at the W DC tend to be on the lower side compared to other DC hotels and to other W hotels. I believe this is due to their service reputation. It just isn't competing with other Starwood 6 and 7 level hotels. The location is stellar though!
June 11, 2013
Rated 5 out of 5 by Clipper215 The staff was great.
This hotel was the best, would stay there again for sure.
June 10, 2013
Rated 5 out of 5 by Noesurf Top notch
Great central location with beautiful views of the city. Excellent customer service matched by tastefully decorated interiors.
June 6, 2013
Rated 2 out of 5 by AP67 Disappointed - Again
As a Platinum/VIP member I have come to expect a level of service that was clearly lacking at the W Washington D.C.
Room/carpets were dirty. Housekeeping cleaned late every day. Had some leftover wine in a glass that went untouched for 3 days until they were placed (by guest) on the floor next to the trash.
Had issues with obtaining a roll-away bed even though was guaranteed at time of reservation.
Attitude/lack of empathy or concern by hotel staff (including Whatever/Whenever desk and P.O.V. rooftop bar staff when trying to get a table). The ambivalence was astounding.
This is not the 1st time I've had issues with this hotel and frankly the lack of graciousness by the staff is appalling.
May 21, 2012
Rated 2 out of 5 by Spiritark Not as 'W' as I had expected it to be
I was expecting a little more of the Marvellous suite. It was a little on the small side in my opinion, though I must admit that the view was great. What irritated me was the lack of coordination between the front desk and chambermaids. I had my door knocked on thrice in the morning despite having requested for a 3p late check out.
The view from the rooftop bar is pretty good. The issue is the difficulty in finding a place to sit and the lifts are flooded with those getting up to the top floor in the evening. Was not a pleasant experience getting back up to my room on the 9th floor with a queue forming just to get on the elevators.
May 19, 2013
Rated 1 out of 5 by Jman BEWARE! STRESS AHEAD
Try this hotel if you want poor, unfriendly, insincere service. My Lifetime Platinum status meant nothing, nor did the nearly $500 a night I paid. I was stuffed into a tiny room right below the rooftop bar and could hear the music until 2 am. The staff did NOTHING to acknowledge or correct my complaint. I was so stressed out by service failures and lack of sleep I had to leave after the second night.
May 8, 2012
Rated 1 out of 5 by JYescalis Smallest room ever
Great location and good staff, but rooms are so small (think cruise ship cabin size) that you cannot unpack your clothes without taking over the bed, My platinum "upgrade" was to a just-over 200 square foot room overlooking the parking garage. Is a shame because the decor is beautiful. If the rooms weren't so tiny this would probably be my go-to DC hotel; as it is I checked out early and went somewhere else.
December 24, 2011
Rated 2 out of 5 by Jenn32 Great Location but nothing more
The room was humid; the elevators were always crowded and it typically took several trips to get a free elevator to get to my room; and worst of all the staff was not friendly. In fact I had to leave a day early b/c of a family emergency and when i called to check out for that reason the front desk responded "we are going to have to charge you." Not I'm sorry, do you need a taxi or help with your bags... no no. "We are going to have to charge you!" I honestly did not care about money at that moment but that was rather disappointing. As a loyal Starwood customer it made be question my loyality.
May 22, 2012