Rated 4 out of 5 by RachelsAuntie cherry blossoms
But room wasn't ready until 4:30p vs. 3p check-in. We waited for a bit, then asked that our bags be taken to room while we were out touring. Worked out fine.
The only other negative is sort of a positive for you... it was very difficult to get through the line in the lobby to get an elevator to go to our room, as large crowds were trying to get to the rooftop terrace. And the music was POUNDING at night. I was glad I was there with my sister, not any of our older relatives. LOVED the nods to yesteryear, keeping some of the Hotel Washington signage, fixtures. Thank you for a lovely visit.
April 15, 2014
Rated 5 out of 5 by JLeoni What does "Green" includes?
I had a great experience at the W. THe restaurant at the lobby and the Rofftop bar are really priceless. The only thing left unclear was the "green" offer given on my arrival. It usually includes no need for towel exchange to reduce laundry requirements and save precious water and natural resouces. The attendant offered 500 reward points for picking this choice, which I gladfully accepted. However, although my room was cleaned and toiletries exchanged, my bed was left undone throughout my stay. I'm not sure if this was part of the "green" deal, but I think there is no environmental benefit in leaving the bed undone. Overall service was great, but this left an unclear impression on the "green" deal.
April 1, 2014
Rated 1 out of 5 by randomnick12432453 Front Desk Staff Aloof and Hostile
When we first checked in, the front desk staff did not acknowledge my platinum status and forgot to offer my amenity until I asked -- this is extremely annoying because these should be automatic and part of the standard operating procedure. None of the staff wear name tags so it's impossible to identify them. The worst part was when we returned after moving rooms to ask for assistance in informing the housekeeping staff about a credit card that we might have left in the room. The front desk staff did not make eye contact and continued to scribble on some paperwork she was working on, glancing up occasionally to and then making a hasty inquiry on the walkie talkie. She made me feel that we were a chore and nuisance for seeking her help, rather than feeling welcome -- this is just unacceptable. Management does not respond to emails, so don't bother writing. I stayed at a 5 star SPG property a couple of blocks away when I returned to DC the following week, where the service was much better.
April 16, 2014
Rated 2 out of 5 by Globetrotter2006 Checkout
At checkout at my request a charge of USD6.19 for a munchie consumption was removed because I had not consumed the product. I have now discovered that the charge was put back. The charge is being reversed and my foreign exchanges costs are being compensated.
This is disappointing since I was not informed that the charge was put back. A hotel such as W which incessantly prides itself in its promotions and during my stay as a top class hotel should not make such a fundamental error in client service, that is making a change to the final client bill without informing the client or providing an explanation.
I am ambivalent as to whether I could recommend this hotel. It has a good location and good facilities but overbearing self promotion is over the top!
April 8, 2014
Rated 2 out of 5 by AP67 Disappointed - Again
As a Platinum/VIP member I have come to expect a level of service that was clearly lacking at the W Washington D.C.
Room/carpets were dirty. Housekeeping cleaned late every day. Had some leftover wine in a glass that went untouched for 3 days until they were placed (by guest) on the floor next to the trash.
Had issues with obtaining a roll-away bed even though was guaranteed at time of reservation.
Attitude/lack of empathy or concern by hotel staff (including Whatever/Whenever desk and P.O.V. rooftop bar staff when trying to get a table). The ambivalence was astounding.
This is not the 1st time I've had issues with this hotel and frankly the lack of graciousness by the staff is appalling.
May 21, 2012
Rated 1 out of 5 by Jman BEWARE! STRESS AHEAD
Try this hotel if you want poor, unfriendly, insincere service. My Lifetime Platinum status meant nothing, nor did the nearly $500 a night I paid. I was stuffed into a tiny room right below the rooftop bar and could hear the music until 2 am. The staff did NOTHING to acknowledge or correct my complaint. I was so stressed out by service failures and lack of sleep I had to leave after the second night.
May 8, 2012
Rated 4 out of 5 by svbrown50 Great stay
My wife and I had a great escape weekend at the W. The location is excellent, the staff responsive and attentive, room in good condition, food at J&G for breakfast and dinner was great.
Since nothing is truly perfect, the one suggestion I'd make is to manage the elevator access for guests so they aren't competing with the rooftop lounge visitors.
April 7, 2014
Rated 5 out of 5 by Matt777 amazing service
The hotel staff were amazing...very kind, professional and helpful. They literally made our visit. The listened and cared for what was important to us. I highly recommend!
April 7, 2014