Rated 2 out of 5 by Royo49 Great Location, But...
This hotel is in a great central location, but my experience staying at this W Hotel did not meet expectations. The nightly noise and volume of visitor to the roof top bar made it unpleasant and difficult to get to my room. The room cards had issues all weeknd, which required having them reset and/or reissued multiple times. One key for the elevevator, and one for the room. Do not understand how such a simple thing can be made so difficult and inconvienient. Additionally there was an issue with room charges not being charged to the appropriate room or credit card. I will stay elsewhere on my next visit..
September 23, 2014
Rated 2 out of 5 by Room841 Disappointed - didn't meet expectations
The good thing about this hotel is the location. Other than that, I was truly disappointed. The person at the front desk treated us as if it were a bother to check us in and issue keys. Once we did get keys, we had to keep coming back during our 4 day stay to have the keys reset. The hotel was very busy and the halls were very noisy late into the morning hours, making it hard to sleep. The elevators were constantly packed with rooftop visitors, making it hard for us to get to our rooms. A rooftop designated elevator would eliminate such problems.All in all, I did not feel like a guest at this hotel. I would not stay here again.
September 24, 2014
Rated 5 out of 5 by DG1976 Great location and SPG recognition
The hotel is very close to White House and walking distance to other museums and attractions. While that is a plus the fact that you are recognized as a SPG member and courtesy extended during a family visit makes this so very nice. The staff was prompt to attend to our needs in the rooms and made us feel special.
The only consideration is that the hotel (all W in fact) is not really meant for kids to have that 'extra' fun.
September 22, 2014
Rated 5 out of 5 by Rus1229 One of the best W hotels I've stayed in
I love the contemporary twist on a historic, beautiful building. The location can't be beat and the staff were helpful and welcoming. Wouldn't look to stay anywhere else in DC.
September 10, 2014
Rated 3 out of 5 by chi2014 Disappointed
Very disappointed in the W Hotel Washington DC. The main reason we booked the hotel was for access to the rooftop. When we arrived, we were informed that the rooftop was closed for renovation. Would have been nice if we would have known this ahead of time.
Ordered room service and the food was terrible. Tater tots were overcooked and a frozen pizza would have been better than the one we received.
Additionally, there was no discount on parking for SPG Platinum members. Said this does not apply to this hotel - why??
Will stay elsewhere when in DC next time.
August 4, 2014
Rated 2 out of 5 by AP67 Disappointed - Again
As a Platinum/VIP member I have come to expect a level of service that was clearly lacking at the W Washington D.C.
Room/carpets were dirty. Housekeeping cleaned late every day. Had some leftover wine in a glass that went untouched for 3 days until they were placed (by guest) on the floor next to the trash.
Had issues with obtaining a roll-away bed even though was guaranteed at time of reservation.
Attitude/lack of empathy or concern by hotel staff (including Whatever/Whenever desk and P.O.V. rooftop bar staff when trying to get a table). The ambivalence was astounding.
This is not the 1st time I've had issues with this hotel and frankly the lack of graciousness by the staff is appalling.
May 21, 2012
Rated 1 out of 5 by JYescalis Smallest room ever
Great location and good staff, but rooms are so small (think cruise ship cabin size) that you cannot unpack your clothes without taking over the bed, My platinum "upgrade" was to a just-over 200 square foot room overlooking the parking garage. Is a shame because the decor is beautiful. If the rooms weren't so tiny this would probably be my go-to DC hotel; as it is I checked out early and went somewhere else.
December 24, 2011
Rated 3 out of 5 by wjl5 Terrible Room
I was placed in a handicapped room,that could not have been used by a handicapped person. There was no room for wheelchair to navigate and shower was not handicapped accessible.
The room was small, closet in bathroom, and not able to use for a business stay.
Will not stay again
September 13, 2014