Rated 3.8 out of 5 by 450
Rated 3 out of 5 by chi2014 Disappointed
Very disappointed in the W Hotel Washington DC. The main reason we booked the hotel was for access to the rooftop. When we arrived, we were informed that the rooftop was closed for renovation. Would have been nice if we would have known this ahead of time.
Ordered room service and the food was terrible. Tater tots were overcooked and a frozen pizza would have been better than the one we received.
Additionally, there was no discount on parking for SPG Platinum members. Said this does not apply to this hotel - why??
Will stay elsewhere when in DC next time.
August 4, 2014
Rated 3 out of 5 Awaken by security staff in 2AM for noise issues
While hotel staff's job is to ensure everyone's safety, but banging on the door like a gang-buster 2 o'clock in the morning without probable cause is not an appropriate way to treat your customer
August 18, 2014
Rated 3 out of 5 by Jorge49 Terrible bathroom.
No privacy in the room! Unbearable.
August 17, 2014
Rated 1 out of 5 by JCLP Sadly, we didn't get to stay at The W in DC
We had reserved 2 rooms for the Fourth of July - 10 months in advance - a kind of Bucket List Plan for celebrating Independence Day in our Nation's Capitol. One of the rooms was a very expensive suite with "panoramic views" of the mall. The 9 and 6 year olds in our group were beyond excited about staying in a hotel and watching the fireworks from their room. Upon arrival we were told, "We've upgraded you!" However, the new room, which we were later told was the same price as the original room, had no view of the National Mall. It certainly appears the decision was made to give to someone else the room with the "panoramic view" promised to us. Pretty tough lesson on fulfilling your commitments to our very disappointed youngsters. We did not stay at the W
July 5, 2014
Rated 4 out of 5 by hggh Hotel is in a great location
We enjoyed our stay very much. We did miss the use of a pool after a day of sightseeing in August.
August 15, 2014
Rated 4 out of 5 by CAP62 Nicely restored hotel
This is a well located hotel with wonderful staff. The restaurant is being renovated so we couldn't rate that but the staff helped us with good dinner suggestions nearby.
The hotel needs to tell people that it is The Washington W hotel as we drove around the block three times before we saw the small W sign. It's nice the historic name is preserved but the letterhead and email didn't give a notice about the name. Anyway we found it and enjoyed it and would recommend it to anyone.
August 12, 2014
Rated 2 out of 5 by AP67 Disappointed - Again
As a Platinum/VIP member I have come to expect a level of service that was clearly lacking at the W Washington D.C.
Room/carpets were dirty. Housekeeping cleaned late every day. Had some leftover wine in a glass that went untouched for 3 days until they were placed (by guest) on the floor next to the trash.
Had issues with obtaining a roll-away bed even though was guaranteed at time of reservation.
Attitude/lack of empathy or concern by hotel staff (including Whatever/Whenever desk and P.O.V. rooftop bar staff when trying to get a table). The ambivalence was astounding.
This is not the 1st time I've had issues with this hotel and frankly the lack of graciousness by the staff is appalling.
May 21, 2012
Rated 5 out of 5 by Renewd Fabulous Queen Room...Excellent!
This room was very comfortable for my family. we spent one night and we had 3 adults and a 17 year old. My two daughters shared 1 queen and my husband and I shared the other. We are not small people yet the beds were spacious and comfortable. The room had a wing chair and ottoman to relax in as well as a short settee/bench and desk chair. We did not feel cramped at all, not even when we had guests in the room for a short time. We were looking for a hotel close to the White House as we had an evening West Wing tour and were only in town for that reason.
August 5, 2014