Rated 1 out of 5 by JCLP Sadly, we didn't get to stay at The W in DC
We had reserved 2 rooms for the Fourth of July - 10 months in advance - a kind of Bucket List Plan for celebrating Independence Day in our Nation's Capitol. One of the rooms was a very expensive suite with "panoramic views" of the mall. The 9 and 6 year olds in our group were beyond excited about staying in a hotel and watching the fireworks from their room. Upon arrival we were told, "We've upgraded you!" However, the new room, which we were later told was the same price as the original room, had no view of the National Mall. It certainly appears the decision was made to give to someone else the room with the "panoramic view" promised to us. Pretty tough lesson on fulfilling your commitments to our very disappointed youngsters. We did not stay at the W
July 5, 2014
Rated 5 out of 5 by Alexander27 Fantastic Hotel, unbeatable location
We knew this was a wonderful hotel from previous stays, but when the staff heard this booking was a gift for the family to enjoy a special day for the grandparents and kids, they went above and beyond to make sure this was a memorable vacation.
There is no better place in Washington if you want to visit the city and the rooftop bar is the icing on the cake, where else can you relax and enjoy great drinks in such proximity to some of the countries most important landmarks.
July 24, 2014
Rated 3 out of 5 by LeadfootLizzie Not worth the money
I am willing to pay a premium when it is worth it but this was not. The room was crowded, I bumped my shin a lot. It also felt a bit dingy.
The food was a C- at best. I ate Room Service (which was kindly comped because I was left waiting in the hall for 25 minutes for a new key.) I also ate at the POV terrace - neither the food nor drink were worth the prices, more importantly they just were not good and the view did not make up for it.
Finally - the door and bell staff were at odds with each other and it was uncomfortable to watch and hear them fight over tips- all the while NOT holding the door.
I will not return.
July 18, 2014
Rated 2 out of 5 by FChang Appalled by the Service
I was appalled by the service I received here. I took clients out for a night at the rooftop bar. Because we ordered 2 drinks STANDING NEXT TO OUR COMPETITOR'S TABLE, they added it to their tab. It was an awkward situation, and the waitress refused to let us split the tab or return the drinks. I worked it out with our competitors, and we moved to a standing table. The waitress then came by and swooped up the 2 drinks we had ordered. I literally had to walk back to the bar and take them back. She was unapologetic and could care less about our needs.
The service was also poor at the breakfast buffet. I had to wait for a table FOR 1 when they were at low capacity and practically had to get my drinks myself.
The rooms themselves are nothing special. I get that they are trying to be contemporary, but the materials they use for the decor are just plain cheap.
July 24, 2014
Rated 5 out of 5 by Teri14 W Washinton!!!
The W Washington was wonderful. We had a great experience. Staff were VERY helpful and responsive to our needs.
July 25, 2014
Rated 3 out of 5 by PMBX Old Hotel Washington
Robbie was awesome at the front desk...both checking us in and arranging a late checkout the next day. The room was really small and the bathroom sink too shallow to stay clean. The lunch menu on the rooftop is way too limited. Valet parking was very slow.
July 24, 2014
Rated 2 out of 5 by Brooklyn77 Tiny Room
Small room.bad sliding bathroom door.missing toothpaste and toothbrush.
July 24, 2014
Rated 2 out of 5 by AP67 Disappointed - Again
As a Platinum/VIP member I have come to expect a level of service that was clearly lacking at the W Washington D.C.
Room/carpets were dirty. Housekeeping cleaned late every day. Had some leftover wine in a glass that went untouched for 3 days until they were placed (by guest) on the floor next to the trash.
Had issues with obtaining a roll-away bed even though was guaranteed at time of reservation.
Attitude/lack of empathy or concern by hotel staff (including Whatever/Whenever desk and P.O.V. rooftop bar staff when trying to get a table). The ambivalence was astounding.
This is not the 1st time I've had issues with this hotel and frankly the lack of graciousness by the staff is appalling.
May 21, 2012