Rated 5 out of 5 by BigEM Staff was exceptionally friendly and the location was amazing.
Even though this room was exceptionally nice, there were no window views as the room is facing a back ally way. In addition, if you are not a platinum SPG member you were charge a daily access fee, if requiring an internet connection. Considering the price point of this hotel, internet access should be free to all. However, the staff was exceptionally friendly and the location was amazing.
August 16, 2013
Rated 2 out of 5 by JTP55 Our first stay in 'W' hotel
It is our first time in the historic Washington DC and it's just right to stay in the 'BEST' SPG recommended hotel, 'W' DC.
I'm supposed to get an upgraded room as a GOLD elite.
Our stay was anything but restful. We got a room next to the elevator and ice maker. We have a lot of noisy neighbors. 12:30am still a lot of partying through 3:30am. Really disappointing stay.
November 13, 2013
Rated 5 out of 5 by Marketing2323 Classy, professional staff
Something as simple as needing a phone charger for my iPhone was handled friendly and professionally within minutes. I felt everyone, from the gentlemen calling our cabs to Mike the Engineer assisting me with my phone, was top-notch. Made all the difference during my hectic business trip. Room was quiet and spotless clean.
---Was a relief to see the W after long work days and nights...
February 27, 2013
Rated 2 out of 5 by ChiefBigTalker Please stop with the perfumed cleaning products
For the second time in two monthis, upon arrival in my room I was met with the overwhelming, burning stench of excessive use of perfumed cleaning products. I don't understand why this hotel cleans rooms this way. Other W hotels don't. The roooms aren't any cleaner. Just stinkier. And enough to make your eyes burn.
January 2, 2014
Rated 5 out of 5 by Meezy Excellent Hotel and Staff
I had a excellent stay at the W Hotel Washington. The staff were very accommodating to my needs. Since I was celebrating my birthday the drink tickets were a bonus. The hotel was very close to the White House. Great location and promixity to all the memorials. The hotel lobby is beautiful and the roof top patio was great.
Looking forward to staying at the W again.
October 23, 2013
Rated 5 out of 5 by Hanko Hotel Positives
The hotel is well designed and beautifully decorated and cleanly kept. But more importantly the staff is most courteous, friendly and helpful. From our entrance in meeting Mustafa to help with luggage to Dag to check us in and Davide our Accura driver as well as hostesses and waiters at the Steakhouse, valet people and staff in general - Phenomenol.'It was a great stay.
November 25, 2012
Rated 5 out of 5 by Brandi29 Perfect location
My husband and I spent an extended weekend getaway at the W in DC and had a blast! The location couldn't be more convenient to the sites and sounds of the city. The staff was very friendly and made sure we were enjoying our stay. We ended our trip with a night on the rooftop at the P.O.V. lounge- it was the perfect ending with a cocktail and a view of the White House!
December 19, 2012
Rated 5 out of 5 by Sheila9 The W stands for "Welcome!"
I wish I'd had more than 24 hours at the W in DC - it's a beautiful property, well-appointed and in a fantastic DC location. The staff is friendly and attentive, and when I arrived at 2:45 to check-in, I didn't feel "early to the party." I was also able to check-out at 1:00 pm the next day, which allowed me to spend more time volunteering at the Rock N Roll Marathon.
March 20, 2013
Rated 4 out of 5 by 11Coach11 Not my 21st birthday
The hotel facilities and staff service were exceptional, the best I've ever experienced. even taking the initiative "May I help you turn off the lamp?" when I was sitting next to a flickering light and trying to turn it off. However, was visiting for a quiet get-away for my birthday and found my stay very uncomfortable. It was a Sat. night, the entire hotel (downstairs, upstairs, halfway down the block) was vibrating and booming until 2am with music and 20-somethings pushing, giggling and slamming doors. The toilet was very low to the floor (which was difficult with my post-surgery knee.) We stayed on the 10th floor, right under the roof-top band/lounge. The room and view were wonderful, but no-one ever warned us about the noise from the bar directly over our heads! The labeling of items was confusing. There was a small package next to the bed labeled "get your fix." I didn't bother with it (not knowing if it was breath mints or condoms) The next morning, I discovered it was ear plugs! I called the (only) number listed on the in-hotel spa brochure, only to find out the next morning that there was a charge for the phone call. Also, there were no instructions to connect to the wireless service. That cost 14.95 per day, but the internet help desk was a $2.00 charge, I was never informed of while making the call. So, the hotel was not for us. I did not find it comfortable, and won't recommend it to my friends. However, I will probably tell my 20-something children about it!
March 3, 2014
Rated 2 out of 5 by NJ5o Younger, less sophisticated clientele
Sloppy reception though well versed in technology. Room small but clean.
Had multiple attempts (ostensibly drunken) to gain access to my room after midnight; even a phone call from the drunk telling me to let her in! I am 50 years old and would never give this hotel my business again.
I travel for a living (airline pilot.) This hotel is overpriced and cheesy.
November 14, 2012
Rated 5 out of 5 by davidn Terrific mgmt and staff
So much good to say about this particular W property, it's difficult to know where to begin. Great energy in a superb location and setting; helpful, personable and knowledgeable staff; the best rooftop scene in DC. Management is the best in the business. If you're going to stay in DC, then stay at this W.
December 23, 2013
Rated 4 out of 5 Hotel has great views and great location
Hotel staff go out of their way to make your stay comfortable. The comfort, cleanliness, and efficiency were all excellent. The one surprise we had was to see tourist families with young children in the hallways and restaurant. Plus, the crying baby next door kept us up all night. This is a boutique hotel that I thought catered to city travelers. Be warned.
March 28, 2013
Rated 5 out of 5 by DBJ12 Spectacular Stay
I'll keep this short and sweet -- it was Wonderful -I'm probably spoiled keing a platinum lifetime member but it far exceeded my expectations on so many fronts -- I found the bar and restaurant pricinig to be reasonable, the rooms were great, and if you're looking for Monument adjacent, you can't do better --- access to Dupont circle, etc is also very good.
September 13, 2012
Rated 5 out of 5 by Margie830 Amazing Experience
W Washington D.C. is an incredible experience...not just a hotel. The staff surprised me with their genuine, warm and friendly service...from the front desk to the restaurants, I was there for four days and every meal I had was healthy, fresh, and delicious. My bed was so comfortable.They also must have special soundproof windows because it was very quiet.
November 11, 2012
Rated 1 out of 5 by Cin38 My room service experience was less than pleasant
customer service not good
February 19, 2014
Rated 5 out of 5 by StaxxPR First Time Stay
Great staff , I was offered an upgrade at no cost for being a first time stay. Everything is taken cared of for you. I forgot something in my car and concierge went and retrieved it from the parking for me. Room service was perfect and always fast. Absolutely the best hotel I've ever stayed in. Plan on going back with the children in a month. Thanks again
March 11, 2013
Rated 5 out of 5 by AriUgwu Nice stay
I had no issues and everyone was above and beyond.
February 17, 2014
Rated 5 out of 5 by MiJudge W, Rocks?
My wife and I were celebrating our 20th wedding anniversary and I was a little nervous about staying at this hotel because of some of the reviews. But I must say, we were not disappointed. The staff was terrific! Nice glass of champagne at check-in and everyone very friendly and accommodating. It is a little busy and loud, but FANTASTIC location.
September 30, 2013
Rated 3 out of 5 by cd1421 Staying at the W
Hotel is very nice. The only problem is on Friday and Saturday nights its like a club in there. If you are a guest be prepared to have to walk up or down many flights of stairs because the people coming into party over the hotel guests get priority. I was told twice to take the stairs. 7 flights and I am paying to stay there. Everything else was great.
December 18, 2012
Rated 2 out of 5 by IJ2012 My First Overnight Stay at W
Upon arrival, while waiting for our turn at reception, couple of times folks walked in front of us and got checked-in. Hard to tell who was ahead of us, given lack of coordination at the front desk. Our room, while clean was designed for a single person, where as I had informed the front desk that my wife was with me for our NYE celeberation. The room had a bathroom, which was totally exposed to the main room..the slidding door wouldn't close and you could see someone using the toilet. There washing basin was outside of the bathroom and totally uncomfortable for the other person. Our phone was not working, I had to use my cell phone to get to the front desk..the same day and was expecting somone to fix it..Guess what NO ONE showed. Next morning, I had to call via mobile phone to request for some tea etc...Room phone still not working...Our experience at the steakhouse was average, given I got a burned stake...and had to send it back....
January 3, 2013
Rated 5 out of 5 by Trose13 One of the best stays in DC!
The staff at the W hotel made the stay absolutely amazing. Our room was excellent, with a decent street view. For my girlfriend's birthday they delivered a special gift that made her day even better. All of the staff was friendly and extremely accommodating. The view from the rooftop bar was also quite amazing.
December 4, 2013
Rated 5 out of 5 by LenS Great location and Staff
You cannot beat the location - 1 block from the White House. The staff remembered our names and gave us a bottle of champagne when we mentioned that one of us was celebrating a birthday. They catered to our every needs without delay. Bob greeted us as we checked in and helped us all the way through checkout 2 days later. Give him a gold star!
August 18, 2013
Rated 3 out of 5 by SPGFlyGuy Weekend Stay
W Hotels are normally my favorite, but this one is a bit different. The walls are pretty thin so if you don't want to hear your neighbors conversation and activities, better wear your ear plugs. Great location if you are in DC for touring the sites. Lots of night time activities going on the hotel bars which draws an interesting crowd.
September 23, 2013
Rated 1 out of 5 by NDDVA Disappointed
Room was extremely small, bathroom was functional but not to my liking at all. Our room keys stopped working the morning of our departure and we had to wait for 10-15 minutes to be let into our room. We were charged $30.32 for "munches" we did not consume. The hotel has no warmth and did not meet my expectations. The location is excellent.
September 19, 2012
Rated 5 out of 5 by Bullock71 Comfortable
This hotel has some of the most comfortable rooms I've ever stayed in.
February 11, 2014
Rated 5 out of 5 by Randall757 Great experience!
The best part of the experience...among the most comfortable beds I have ever slept in! Everything else was just as good. Staff was attentive, charming, helpful. Room was somewhat small, but well-appointed. To be fair, the website tells you the square footage of each type of room. Very hip, cool decorating...as you would expect of The W.
March 9, 2013
Rated 4 out of 5 by incline1 Amazing staff!
We stayed here for my husband's birthday weekend in D.C. Befor eour stay I contacted the hotel to let them know it was a special occasion. The staff went out of their way to recognize the event both in the room, the terrace bar and the overall kind and helpful service we received. Fabulous staff, standard rooms and an great terrace bar.
April 9, 2013
Rated 5 out of 5 by ICNYC Great Stay
W DC is such a lovely property. Everyone was great, but a special thanks to India over at the concierge, Robbie and Oliver at the Welcome Desk, and last but not least, Kenneth and Amsal in What/When, who worked w/ me to get balloons and cupcakes for my niece who was celebrating her 9th birthday. She had a awesome time so thank you!!
August 13, 2013
Rated 5 out of 5 by jarthur Excellent
Overall the hotel was excellent and the staff was very nice.
One minor note the robe in my room was very very small, I am an average size man and wasn't able to get my arm into a sleeve.
January 24, 2014
Rated 3 out of 5 by Ann34 Not what you would think.
This hotel is not what you would expect considering the cost associated with staying there. First the door men and valet folks are terrible and considering it is fifty dollars per night that is not good. Everything at this hotel is way over priced for what you get. I really felt like I wasted my points. There are way nicer Senators.
January 1, 2013