Rated 2 out of 5 by Dcd123 Not given room type reserved
Reserved "fabulous" room and when arrived told room I reserved would be too loud due to proximity to club and then given low ball offer of interior room instead, upon further dealing, was given outside room one category lower than original reservation, but was offered no compensation for difference in price from original room reservation. Not acceptable for any guest especially SPG preferred guest.
November 10, 2014
Rated 2 out of 5 by SFGuy Great hotel, staff dropped some balls
I do not normally write negative reviews as if I ever encounter a problem at a W (Which is rare) I reach out someone at the property and the situation gets resolved. I have sent the GM 2 emails, yet I have received no response and it's now been a week since I left the property.
I had issues with the welcome desk dropping the ball on a few things I asked of them, and when it was brought up they did not have a care or solution to fix these issues. My email to the GM specified all the problems, yet no response from him either. I guess it's easier to hide then address the problems.
I stay at W's all the time, and have never had this kind of service.
October 29, 2014
Rated 5 out of 5 by TishaRae My refreshing stay
I really enjoyed my stay at the W DC! It was an awesome experience. Breakfast in the restaurant was amazing.
November 17, 2014
Rated 2 out of 5 by AP67 Disappointed - Again
As a Platinum/VIP member I have come to expect a level of service that was clearly lacking at the W Washington D.C.
Room/carpets were dirty. Housekeeping cleaned late every day. Had some leftover wine in a glass that went untouched for 3 days until they were placed (by guest) on the floor next to the trash.
Had issues with obtaining a roll-away bed even though was guaranteed at time of reservation.
Attitude/lack of empathy or concern by hotel staff (including Whatever/Whenever desk and P.O.V. rooftop bar staff when trying to get a table). The ambivalence was astounding.
This is not the 1st time I've had issues with this hotel and frankly the lack of graciousness by the staff is appalling.
May 21, 2012
Rated 5 out of 5 by MacCheese W Hotel DC gets it!
Great experience staying at this hip, pet-friendly property in the heart of our nation's capital. From the moment we were greeted at the front desk by affable, attentive Dawaun. until our departure the following day, we were delighted with all that the W Hotel had to offer. The atmosphere, amenities, service and staff are unsurpassed. Along with our two Westies, we are looking forward to our next stay.
November 11, 2014
Rated 4 out of 5 by ralphmarple Amazing
The hotel far exceeded my expectations, the food and beverage are really good, location is great and rooms are well appointed. I had some minor noise coming from the upper floor (no big deal), seems like they were moving furniture late at night... my only complaint would be the Wi-Fi, was not able to connect to our corporate VPN and event after calling the help desk twice, I was not able to work from my laptop, had to go to a Starbucks to do it..
November 10, 2014
Rated 1 out of 5 by JYescalis Smallest room ever
Great location and good staff, but rooms are so small (think cruise ship cabin size) that you cannot unpack your clothes without taking over the bed, My platinum "upgrade" was to a just-over 200 square foot room overlooking the parking garage. Is a shame because the decor is beautiful. If the rooms weren't so tiny this would probably be my go-to DC hotel; as it is I checked out early and went somewhere else.
December 24, 2011
Rated 1 out of 5 by Sburn worst SPG experience
Unless you have a suite, the rooms in this hotel are awful. 200 sq. ft. at most. The sink is not in the bathroom nor are the towels. The desk has no outlets for computers and the lighting is horrible. My phones also dd not work for three days.The shag carpet is a nice touch though. I was on the 10th floor in a King Fantastic room upgraded as a Platinum SPG. On Friday night the music from the Rooftop bar goes until 2:30 am. I cant believe they would put anyone on the 10th on Friday or Saturday. Nice view of the Treasury and White House out of the small window if that is something yoiu care about. The only thing I can say positive about this place is that the staff was nice. I stay in a lot of Ws and this was by far the worst.I never write reviews but had to for this one.
January 10, 2012