Rated 3 out of 5 by chi2014 Disappointed
Very disappointed in the W Hotel Washington DC. The main reason we booked the hotel was for access to the rooftop. When we arrived, we were informed that the rooftop was closed for renovation. Would have been nice if we would have known this ahead of time.
Ordered room service and the food was terrible. Tater tots were overcooked and a frozen pizza would have been better than the one we received.
Additionally, there was no discount on parking for SPG Platinum members. Said this does not apply to this hotel - why??
Will stay elsewhere when in DC next time.
August 4, 2014
Rated 5 out of 5 by Marty50 Great spot in DC
Very hip, happening place. Very comfortable rooms - awesome shower. Front desk staff was awesome!
August 23, 2014
Rated 1 out of 5 by WashingtonTraveler1 Good Location, Bad Service
The W Hotel in Washington DC was such a disappointment from our arrival to checkout. We waited 30 minutes to check in to the hotel (only 2 out of 3 stations attended) and I was questioned rudely about my name not being on the reservation, (my husbands was) , despite photo ID that had the same last name and the exact credit card that the room was charged on. Upon room arrival at 6:00 pm, we called "Whatever, Whenever" to come get laundry to be done for a morning appointment requesting 8 am for the clothing to be delivered(the card says 12 hours) Upon returning from our evening event, we had a card under our door that stated that the laundry could not be ready until 11 am- obviously at that late hour, there was nothing we could do about it- so much for Whatever, Whenever service.
Lastly , in the middle of the first night stay, there was a loud disturbance in the hall of our floor and after 1 hour, still no resolution by W Staff. Loud yelling ensued by W "bouncers" and drunk guest for another hour. After calling the front desk 2 times, I had told them that if the person was not removed, that we would call the police. Two hours after the initial disturbance, the hall finally was quieted. The second night between 2-4 am, we were awake due to a loud party and people screaming during intercourse.
This hotel is just a party place. I would not recommend it to anyone.
August 23, 2014
Rated 2 out of 5 by AP67 Disappointed - Again
As a Platinum/VIP member I have come to expect a level of service that was clearly lacking at the W Washington D.C.
Room/carpets were dirty. Housekeeping cleaned late every day. Had some leftover wine in a glass that went untouched for 3 days until they were placed (by guest) on the floor next to the trash.
Had issues with obtaining a roll-away bed even though was guaranteed at time of reservation.
Attitude/lack of empathy or concern by hotel staff (including Whatever/Whenever desk and P.O.V. rooftop bar staff when trying to get a table). The ambivalence was astounding.
This is not the 1st time I've had issues with this hotel and frankly the lack of graciousness by the staff is appalling.
May 21, 2012
Rated 1 out of 5 by JCLP Sadly, we didn't get to stay at The W in DC
We had reserved 2 rooms for the Fourth of July - 10 months in advance - a kind of Bucket List Plan for celebrating Independence Day in our Nation's Capitol. One of the rooms was a very expensive suite with "panoramic views" of the mall. The 9 and 6 year olds in our group were beyond excited about staying in a hotel and watching the fireworks from their room. Upon arrival we were told, "We've upgraded you!" However, the new room, which we were later told was the same price as the original room, had no view of the National Mall. It certainly appears the decision was made to give to someone else the room with the "panoramic view" promised to us. Pretty tough lesson on fulfilling your commitments to our very disappointed youngsters. We did not stay at the W
July 5, 2014
Rated 3 out of 5 by Drdjin Awaken by security staff in 2AM for noise issues
While hotel staff's job is to ensure everyone's safety, but banging on the door like a gang-buster 2 o'clock in the morning without probable cause is not an appropriate way to treat your customer
August 18, 2014
Rated 3 out of 5 by Jorge49 Terrible bathroom.
No privacy in the room! Unbearable.
August 17, 2014
Rated 4 out of 5 by CAP62 Nicely restored hotel
This is a well located hotel with wonderful staff. The restaurant is being renovated so we couldn't rate that but the staff helped us with good dinner suggestions nearby.
The hotel needs to tell people that it is The Washington W hotel as we drove around the block three times before we saw the small W sign. It's nice the historic name is preserved but the letterhead and email didn't give a notice about the name. Anyway we found it and enjoyed it and would recommend it to anyone.
August 12, 2014