Rated 5 out of 5 by Lynnme1205 Exceptional Experience
I cannot name all the people who were extremely courteous to us during our late evening arrival on December 12, but the gentleman that checked us in and Marlon, both made a lasting impression on us. Also, the young man who helped me get my book mailed to the White House went above and beyond my expectations. For the most part, your staff helped our 2 night stay be more than we ever dreamed and we really appreciate them to the utmost. We will remember you when we return!
December 15, 2013
Rated 5 out of 5 by gcsloan18 W Hotel Washington ... great location ... great service
Excellent hotel in the heart of DC ... great staff ... convenient to business, dining, and sightseeing.
December 12, 2013
Rated 5 out of 5 by Cjoseph127 What a wonderful evening
I must say that I truly believe my stay at the W Washington DC hotel on Tuesday evening (12/10) to be the most outstanding example of customer experience, attention to detail and heartfelt consideration that I have ever experienced in my travels and entire relationship with SPG to date.
In advance of this evening, I had communicated my intention to get engaged; requesting to see if there was anything special that could be done in lieu of the event. Thanks to the staff not only were our accommodations outstanding but the tact and professionalism that the staff, specifically Joanne Alfonso, showed was above and beyond my expectations.
Not only will I stay at the W again but I will recommend your establishment to any/all I can. It was a truly magical evening and I can’t thank those involved enough. I can honestly say I will never forget a moment.
December 12, 2013
Rated 5 out of 5 by ABHL a great place to stay in DC
Location and attentiveness of the staff merit top ratings for the W in DC!
December 8, 2013
Rated 2 out of 5 by metaverse High price for very little
Checked into the hotel, hallways were littered with trays, and glasses from the weekend activity. Never changed over the course of my stay. Perpetual trays, and trash in the hallways for 4 nights. Dresser in closet did not open due to closet doors not opening far enough, can't believe it was never noticed before. If you want to overpay for a room in center city DC, look for one where the stay pays attention to the details.
December 7, 2013
Rated 5 out of 5 by Trose13 One of the best stays in DC!
The staff at the W hotel made the stay absolutely amazing. Our room was excellent, with a decent street view. For my girlfriend's birthday they delivered a special gift that made her day even better. All of the staff was friendly and extremely accommodating. The view from the rooftop bar was also quite amazing.
December 4, 2013
Rated 2 out of 5 by ryandev00 Fabulous hotel, just doesn't feel classy
We stayed for 5 nights at this hotel over Thanksgiving. The hotel is beautiful and superbly located across the street from the US Treasury and one of the closest hotels to the White House. The rooftop terrace has a fantastic view of the White House and was not too busy when we reserved a table for 8 on a Friday evening.
From check-in, to the "Whatever Whenever" concierge, and the rooftop terrace host and waiter, the service and experience was average at best. This did not seem like a 4 or 5 star hotel. When I booked the reservation, I asked for them to do something Thanksgiving related for my girlfriend upon arrival. Most hotels I've stayed in around this price range are happy to go above and beyond in this regard. My request was ignored. The bed was extremely fluffy and felt as if you were sinking far into the mattress. I hardly slept the first night due to my not being used to this bed style. On the weekend nights, the W lobby gets pretty packed with a DJ and a modern, young atmosphere. On numerous occasions, I had to wait in a 5 minute line just to use the elevator to get to my hotel room. There should have been a dedicated elevator for hotel guests. At one point, I stepped in the elevator with a hotel employee who quickly closed the door and did not allow me enough time to get to use the key to get to our floor, making a joke "Missed out!"
Great hotel but needs some improvements!
December 3, 2013
Rated 5 out of 5 by Helen68 Friendly staff and location
Our W Washington stay was great! From the moment we arrived until leaving, the staff was welcoming and warm. From a morning greeting to correct answers to our questions, they exhibited knowledge and grace.
Location, location, location is key. Steps from the hotel door were options for shopping, sight-seeing and eating. How cool was it that the First Family were my neighbor.
These remarks come from a family traveling with two-preteens, a six year older and six adults.
December 3, 2013
Rated 5 out of 5 by NYCSEB Better than the White House
Great hotel, gorgeous rooms, pleasant atmosphere attracting beautiful people in close proximity to the White House.
December 2, 2013
Rated 5 out of 5 by Blondie18 wonderful hotel
The hotel is so centrally located that it was such an easy walk to everythng. We had drinks on the rooftop and that was fun to see the lights and sights! The rooms wer so relaxing and the beds and sheets were heavcenly! Thank you.
December 2, 2013
Rated 5 out of 5 by MJMVA Good stay
Only issue they forgot to let us know when the room was ready.
November 22, 2013
Rated 5 out of 5 by Mjs123 Wedding block
The staff went over and above our expectation to accommodate our wedding guests' total experience. Hands down the most cordial wait staff ever!
November 19, 2013
Rated 1 out of 5 by DenisSRiley Not a nice weekend at all
We checked in on Friday night after flying in. I had ordered flowers for my wife's birthday and had indicated on the Delivery that we were arriving late and please deliver to the room. The flowers arrived sometime on Friday and were left in the box somewhere "out back". When I asked for them, I was told "Oh yes. They are out-back". After a 15 minute wait, the clerk arrived with the flowers still in the shipping box. It was a pretty poor presentation to my wife for her birthday.
I found the decor of the hotel to be marginal, not very warm and inviting and the room to be quite small with a shower that leaked out onto the floor. Overall, a very disappointing stay at what I thought would have been 5 star.
November 17, 2013
Rated 2 out of 5 by JTP55 Our first stay in 'W' hotel
It is our first time in the historic Washington DC and it's just right to stay in the 'BEST' SPG recommended hotel, 'W' DC.
I'm supposed to get an upgraded room as a GOLD elite.
Our stay was anything but restful. We got a room next to the elevator and ice maker. We have a lot of noisy neighbors. 12:30am still a lot of partying through 3:30am. Really disappointing stay.
November 13, 2013
Rated 5 out of 5 by pcrew Weekend in DC
Had a wonderful stay at the W Washington DC. Arrived on Friday before check-in time, but we were lucky and a room was ready upon arrival. The associate at the front desk mentioned the rooftop bar at sunset, and it was awesome. We used the Whatever/Whenever service when we realized a toothbrush had been forgotten and service was prompt and friendly. On Saturday we ate breakfast at the J&G Steakhouse I enjoyed the omelet with Gruyere cheese and my friend had the scrambled eggs. Service was attentive and breakfast was delicious. Rooms were smaller, but that was to be expected in a hotel with such a fantastic location. Overall, I'd highly recommend this hotel. An unbeatable location near the national mall and a Metro station providing quick access to Reagan National. I can't wait to return!
October 29, 2013
Rated 1 out of 5 by Dissssappointed Disappointed
Hotel seems more interested in being recognized as dance club than hotel. Hotel workers in lobby looking more to pick a fight than service guest.
Must have new manager who thinks he is running a rooming house. (guests walking halls in underwear).
October 28, 2013
Rated 5 out of 5 by JACSLF Staff rocks!
I've stayed at The W Washington, D.C. for several years. I'm always impressed with the professionalism of the staff and the quality of service. It's the small things that make a stay superb--like the bellmen always recognizing me and asking about my family, the front desk staff's warm welcome and efficiency, the never ending desire to meet the needs of road warriors. One rainy day, I ate at a restaurant across the street and when I came out the door to return, a bellman grabbed an umbrella and ran across the street to walk with me, keeping me dry. That's the difference that matters and keeps me coming back.
October 24, 2013
Rated 5 out of 5 by Meezy Excellent Hotel and Staff
I had a excellent stay at the W Hotel Washington. The staff were very accommodating to my needs. Since I was celebrating my birthday the drink tickets were a bonus. The hotel was very close to the White House. Great location and promixity to all the memorials. The hotel lobby is beautiful and the roof top patio was great.
Looking forward to staying at the W again.
October 23, 2013
Rated 5 out of 5 by Taylor91011 Exceptional Service and SPG Recognition
From Dan at the front door to Ermias the security supervisor, the staff here exceeded our needs! Robbie at the front desk was so helpful throughout the duration of our stay. We have already booked future reservations and cannot wait to get back to this property (or the POV lounge!)
October 21, 2013
Rated 4 out of 5 by den63 great location
staff were exceptional, got an upgrade as Gold member, although room was rather small
Nice atmosphere, relaxed but well organised.
Restuarant a little expensive but food good.
disappointed that no draught beer was in any bar.
Will visit agian.
October 16, 2013
Rated 4 out of 5 by KimB88 Nice hotel - Word of advice
When checking in, the bell hop and front desk raved about the spectacular view from the roof top. My husband and I were very exited about see the much talked about view. We got there early; by 7:30pm, and found all the seats and tables were marked reserved. When we asked where we could sit and have a drink, we were told we couldn't because we didn't have a reservation.
No one during check in told us to make a reservation.
So, if you want to enjoy a drink and the roof top view, make a reservation !!
October 14, 2013
Rated 3 out of 5 by Nadolady Not crazy about it
It may have been because we booked this through hotels.com, but...
The lighting in the room, particularly at the sink, was poor. The bed, though a king, was not at all comfortable (hard) and hanging space was sparse considering there were two of us.I realize this is a very old hotel that they've attempted to upgrade to accommodate the modern traveler, but this room was really lacking (Rm 649).
When I mentioned the above at checkout, I was told that there were other rooms that had a different layout. Guess they save this one for the internet site bookees!
October 13, 2013
Rated 5 out of 5 by SteveZ Stay at the W on Sun Oct 6
Great experience - would come back again.
October 8, 2013
Rated 3 out of 5 by Credence Anniversary
We selected the W Washington to celebrate our 36 wedding anniversary. We arrived at 3PM and were told our room was not ready, although check in is 3. We waited 1 hour. We were told our luggage and complimentary bottle of champagne would be in our room...neither was there. We had planned on having a toast before heading out for the evening. We received our luggage soon after but did not get the champagne until we returned later that night. Aside from these issues, which were very disappointing for an upscale hotel as the 'W', the hotel staff was very accommodating. Would i recommend this hotel? For a hotel in Washington DC, US; yes. I'm an experienced traveler, the issues raised above would not be tolerated in Europe or Asia.
October 7, 2013
Rated 5 out of 5 by Freewit Wonderful Hotel
Love that we can take bottle waters for the day
October 7, 2013
Rated 3 out of 5 by ShaggyMEB First W Experience: Several Pros, A Few Cons.
I celebrated my wedding anniversary this past weekend, and to celebrate I decided to redeem some Starpoints and take my wife to Washington, DC for the weekend, and booked a room at the W Washington DC for three nights. This was our first experience at a W property.
I spent a good bit of time reading reviews of the hotel prior to booking and arrival, and the reviews were split about 50/50 of people who either loved it or hated it. Many of the negative reviews seemed to be disappointed with the style, or the noise, or some combination of the two. I think that with the W brand, you need to know what you're getting into before your stay. It is a luxury brand, but one that provides a very electric, hip atmosphere with lots of loud electronic music and interesting design quirks spread throughout. It's not typical, and it doesn't want to be. It's obviously geared towards a younger crowd, and isn't meant to be kid-friendly. If you're into that trendy sort of vibe, then you'll probably love the brand. If you aren't, then you probably won't. For what it's worth, my wife and I (both under 30) really enjoyed the scene there.
The hotel is a historic hotel, formerly the Hotel Washington, and has been completely renovated and transformed into the W. The location here is amazing, right across the street from the Treasury building and just a couple hundred yards from the White House. Easy walking access to museums, monuments, the National Mall, and Metro stations. The design of the lobby space is beautiful and modern while keeping many of the historic touches of the original (the archways in the lobby are beautiful, and the original check-in desk was kept intact, with the area behind the counter transformed into a sitting area). We spent some time at POV, the rooftop bar, which offers phenomenal views of the White House and National Mall. The cocktails are expensive ($15-18), but they're tasty, and really you're paying for the view. The rooms are smallish, but are very well appointed with shag carpeting, great accent lighting and Bliss bath products.
We were greeted at check-in by a wonderful crew member (I believe Dila was her name) who was exceptionally friendly and informed us that we had been upgraded to a Fabulous Room overlooking the Treasury Building and the White House. She did inform us that we were on the 9th floor, just two floors below the rooftop bar POV which turns into a club on weekends, and told us that the noise and music can be loud until around 4am. She offered to let us keep our original room on a lower floor, or take the upgrade to the nicer room. We rolled the dice and took the upgrade, and we were glad we did for the view. The music was audible at night, but we did not find it so loud that we were unable to sleep. If you're a light sleeper, though, your mileage may vary. Dila also found out that we were celebrating our anniversary, and after returning from dinner that evening we found a plate of fresh strawberries and accompaniments on the desk in our room along with a handwritten card, compliments of the staff. It was a great touch from the crew there.
The room, I thought, was beautifully designed. I loved the accent lighting, the carpeting in the room, and thought that overall it was laid out well to have been renovated from a former life. Some people may take issue with the fact that you essentially enter the room through the bathroom, or the fact that the sink is located in the room, but I didn't find that to be an issue. The shower, as some have mentioned, is essentially a frosted glass box in the room. The frosting isn't particularly thick, which leaves little to the imagination. For a romantic getaway or someone flying solo, this is kind of cool, but again, not somewhere you want to bring your kids. The bed was super comfy, and as mentioned, the view was great.
With all of the good, I did find a few things that bothered me. The sheets on the bed had several small tears in them, showing major signs of age and/or wear. The WiFi in the room was slow and sometimes unreliable. The remote control for the television was very difficult to work and seemed sometimes unresponsive. There were also times where design may have taken precedence over function. My wife commented that the lighting above the vanity, while pretty, wasn't very bright or functional even on the highest setting, and caused her to take longer getting ready to go places in the morning than she would have liked. Also, it seemed like everything in the room had a price tag attached, which at times made it feel like the hotel was nickel and diming us into spending more money. It almost made me feel afraid to touch things in the room for fear that we would be charged for something. These negatives may not seem particularly major, but for a hotel that's charging $300-400 for base rooms, I expect things to be perfect. The W Washington DC missed the mark a little in that regard.
Every staff member we encountered was very friendly and eager to please, which we really appreciated. We utilized the complimentary Acura Experience a couple of times to get around town, which was excellent. There are only three vehicles in the fleet and it's first come first serve, so we usually tried to make reservations in advance to have the car take us to dinner, and we never had a problem with availability. Also of note: the lobby gets very crowded on Friday and Saturday evenings with people heading up to POV, but flashing a room key gets you priority access to an elevator.
Overall, the W experience is something unique and unlike what most other hotels are doing. It's designed as a luxury experience, but one one that is much more lively, energetic and modern design focused. I like the brand, and overall enjoyed my experience here and would recommend to others, but I hope that the W Washington DC can correct some of the negatives that we experienced with our room, because they are largely preventable things that detracted from what was otherwise a great experience.
October 6, 2013
Rated 5 out of 5 by LDMassachusetts Fun decore; perfect location!
I was so sad to check out after only one night at the W DC. The room was much larger than I expected (as compared to W hotels in NYC and the one in Boston). I was high us and there was still a lot of street noise, but given the location it's to be expected.
October 5, 2013
Rated 5 out of 5 by Fyvie This hotel has great features
Great location, great decor, great service.
October 1, 2013
Rated 5 out of 5 by MiJudge W, Rocks?
My wife and I were celebrating our 20th wedding anniversary and I was a little nervous about staying at this hotel because of some of the reviews. But I must say, we were not disappointed. The staff was terrific! Nice glass of champagne at check-in and everyone very friendly and accommodating. It is a little busy and loud, but FANTASTIC location.
September 30, 2013
Rated 5 out of 5 by Mags167 Anniversary Celebration
The staff at the W were great every step of the way. They got us a reservation at P.O.V and brought us champagne, my husband worked with them to have flowers delivered to our room, and they upgraded our room. We will recommend the room to our guests and friends.
September 30, 2013