Rated 5 out of 5 by discopd Beautiful suite!
I have stayed numerous times and this stay was by far the best. I used a suite award night and the room was great! Staff seemed to be a lot more attentive and welcoming this time around as well.
July 28, 2014
Rated 5 out of 5 by TravelingMan How to enjoy a Suite Night upgrade...
I have stayed at this hotel a few times and the location is ideal if you're doing most anything in DC. I had a Suite night award to use and was able to make it happen for this trip. They upgraded me to a Marvelous Suite with a great view of the Washington Monument and a few other DC landmarks. Big room, well appointed and enjoyed it fully. Had lunch and breakfast at J&G, also very well done.
January 23, 2014
Rated 5 out of 5 by DWfromLA Wonderful!
This is my favorite hotel, period ... anywhere (and I travel a lot). The staff at this hotel have great pride in the level of service. The Welcome desk staff was just terrific. I hosted a small event at POV and dined at J&G Steakhouse -- and the staff was terrific. Although I haven't stayed as much since I relocated (temporarily) to DC, I was reminded last week why the W DC is my favorite.
December 19, 2011
Rated 2 out of 5 by Schnubbelino Great Location - Great Rooftop - So/So Service
The hotel is in an unbeatable location, but management needs to decide if they want to be a night club or a hotel. Responsiveness of staff was not up to expectations, housekeeping on one day failed totally, internet access in room was intermittent throughout stay, reaturant wait staff could not care less about customers. what really sels this place is the location.
April 23, 2014
Rated 2 out of 5 by Carsten17 Great location, but service not up to par
I stay in Washington, DC about twice a month (usually at another luxury hotel that is not affiliated with SPG), and have to say for the room rates the W charges service is subpar and employee attitude problematic. This was my second stay and both times staff at the POV bar asked us to vacate our seats while we were still enjoying our drinks. I have never had this happen at another hotel bar, not even in New York. The SPG Platinum breakfast is the bare minimum required and they had the audacity to charge us $6 for a banana. I like the W brand, but this hotel I would not recommend unless location is the only consideration. For that, SPG point redemption is a good value, but I would likely not consider booking a revenue stay here in the future. From a corporate perspective, this hotel has never responded to any of our meeting RFPs and based on the general attitude at the hotel this doesn't seem surprising.
May 9, 2012
Rated 1 out of 5 by Louis48 DARK & DIRTY
TINY ROOM WITH FILTHY DEEP SHAG CARPETING / GROUT IN SHOWER BLACK IN CORNERS AND SIDE / ROOM LIGHTING TOO LOW FOR READING - ONE LAMP BARELY FUNCTIONAL / 2ND NIGHT HAD TO FIND AND REQUEST HOUSEKEEPER TO MAKE UP ROOM AT 3 :30 PM / BATHROOM SINK TOOK 5 MINUTES TO GET WARM WATER WITH LITTLE TO NO WATER PRESSURE / AT $300. ROOM BLOCK RATE THERE IS NO VALUE.
May 21, 2012
Rated 3 out of 5 by LesleyA Hotel Dropped the Ball Bigtime
What a shame, This hotel could have earned five stars all around but lost several when we checked in late at night and discovered that the hotel somehow didn't have on our reservation that we needed TWO CRIBS for our less than one year old TWINS. Clearly that was the first thing I requested when making the reservation. had the reservationist told us there would only be one crib upon arrival, I'd never have booked. Nonetheless, to the check in person's credit, he did scramble at 11 p.m. at night to find us another crib to no avail. No provisions were made whatsoever. A suggestion from check in to put the babies in the double bed was absurd. Luckily we travel with a backup just in case--a MASSIVE playpen that was in the back of our car trunk. We asked them to bring the car back around to retrieve it. This didn't happen until several calls later. At midnight our playpen arrived. Our poor daughter was forced to wait and then sleep on a hard playpen. we did not receive any apologies or calls updating us on the status of this alleged crib search. I called at around FIVE PM the second night of our two night stay and only then did I receive the second crib. Inexcusable. When checking out, I asked for them to remedy the situation. The lovely check out girl said, "what would be fair?" Frankly a free stay would have been fair, but she did take off our parking charges. Better than nothing, but also gave me a bumbling apology, offering an inane excuse to the effect of the fact that two cribs in a room wasnt regulation. What? That is not only absurd, but if it were true, it would be discriminatory. Appalling. Inexcusable. A shame, really, And being an SPG member was usless. No preferential treatment whatsoever.
January 1, 2012
Rated 2 out of 5 by JD1422 Great Location--disappointing room
This hotel has a great location near the White House, the Mall, and the Smithsonian museums, so it's a very attractive place to stay.
While the room looked fine when we entered, there were a number of issues. The bathroom had a sliding door, but even when fully shut, there was a few inches gap. Because I was staying with a friend, that was a bit awkward. In addition, the shower had a funky smell and when we took a shower, we found that the drain was not working well (the water drained so slowly that by the end of the shower, it was nearly overflowing the basin, and it took about half an hour to drain). We informed the front desk and they promised to have someone look at it, but it wasn't fixed by the end of our stay.
The rooftop seemed to be a popular place to come in the evenings. But for guests, it means that you likely will have to wait for an elevator in the evening (they had a staff member helping with the elevators, so I'm not sure why they didn't designate two elevators for guests to get to their rooms and one that went only to the rooftop).
July 1, 2014
Rated 5 out of 5 by AndreaM1 WWWWonderful!
Loved this hotel, location is absolutely fabulous, staff couldn't do enough. I am definitely coming back and have recommended both the hotel and Washington to all of my friends back here in England. Washington is a lovely and amazing city and I think staying at the W hotel made the whole experience of visiting such a great place even better.
September 16, 2013
Rated 4 out of 5 by Shade21 Great location, great staff
The W Hotel is ideally placed in the heart of Washington. It is classy and historic. The staff are very helpful and friendly, and the concierge was very helpful. Great place to stay...try it!
July 1, 2014
Rated 5 out of 5 by partier07 Excellent service & location
The staff at the W is exceptional. The place is in such a perfect location to all the sites and great restaurants. Comfortable beds and excellent view from the rooftop lounge.
July 2, 2014
Rated 1 out of 5 by randomnick12432453 Front Desk Staff Aloof and Hostile
When we first checked in, the front desk staff did not acknowledge my platinum status and forgot to offer my amenity until I asked -- this is extremely annoying because these should be automatic and part of the standard operating procedure. None of the staff wear name tags so it's impossible to identify them. The worst part was when we returned after moving rooms to ask for assistance in informing the housekeeping staff about a credit card that we might have left in the room. The front desk staff did not make eye contact and continued to scribble on some paperwork she was working on, glancing up occasionally to and then making a hasty inquiry on the walkie talkie. She made me feel that we were a chore and nuisance for seeking her help, rather than feeling welcome -- this is just unacceptable. Management does not respond to emails, so don't bother writing. I stayed at a 5 star SPG property a couple of blocks away when I returned to DC the following week, where the service was much better.
April 16, 2014
Rated 5 out of 5 by Dani324 Excellent Experience
I Spent a night in the WOW suite. It was phenomenal, the staff was so friendly and super accommodating especially considering the fact that we had many requests throughout the evening.
June 23, 2014
Rated 5 out of 5 by T7Flyer Great hotel and location
The hotel itself is very nice, as is the surrounding area. Walking distance from nearly everything. The breakfast on the weekend was great, and the staff (front desk, wait staff) went out of their way to ensure everything was up to par.
October 21, 2014
Rated 5 out of 5 by QueenB84 Great place to party and sleep
Can't recommend a better place to party upstairs and be able to come down easily to your room and pass out. Beds are very comfy and the views and location can't be beat!
June 25, 2014
Rated 2 out of 5 by marusya757 computers are always down
I booked 2 rooms for 2 nights for my dad's 77th Birthday celebration. When we checked in computers were down and it took us 30 minutes to check in. On our check out comps were down again and receptionist promised to e-mail my invoices - I found 100 USD overcharge on it!
Still trying to solve this problem...
April 8, 2012
Rated 1 out of 5 by AAKKDD Hotel is not for women
I was extremely disappointed in my stay at the Washington DC W Hotel. The "Wonderful" room I had was much less than wonderful. While the room had a couple small windows they were covered in a way that barely any outside light came in the room. The room was dark, especially in the bathroom where there was only one light (very dim) over one side of the sink and one overhead light. For a woman trying to put on makeup this was awful. The mirror that was near the one light was too far away to be able to see to apply make up. The hairdryer was cheap and did not work well. I asked for a better one but was told that was all you had. I've gotten better hairdryers at much lesser hotel. I expected a high class hotel for nearly $400 a night, but did not get it. I had NO cell service in the room and bought the $14.95 a night wifi which only work some of the time. You'd think in this day and age that a hotel could fix connectivity issues. Overall a bad experience for a hotel chain that should do better
October 28, 2012
Rated 5 out of 5 by WillF Love this W
Stay in a lot of W hotels here from Paris to Santiago... this is one of the best executed ones. Rooms are good, views are fantastic. Service is top notch. Have stayed here about 30 times and its nice to be recognized by name... makes the whole experience feel a bit more like home.
March 16, 2014
Rated 5 out of 5 by midwife14 enjoyed my stay
loved the amenities/. spa was great
July 2, 2014
Rated 1 out of 5 by Dissssappointed Disappointed
Hotel seems more interested in being recognized as dance club than hotel. Hotel workers in lobby looking more to pick a fight than service guest.
Must have new manager who thinks he is running a rooming house. (guests walking halls in underwear).
October 28, 2013
Rated 5 out of 5 by PanaCraig Great Stay!
We enjoyed our stay! Were in for a night only and would have stayed longer. Staff was very friendly, accomodating and capable. As SPG member I was greeted with appreciation for loyalty. Roof top bar is a must see/do while in DC.
August 11, 2012
Rated 5 out of 5 by JTF3 Overall experience
Staff was great, upgrade to a suite was a nice surprise, walking to sights, restaurants was easy due to the location. Roof top bar was a treat.
May 23, 2014
Rated 2 out of 5 by islandbums Looks can be Deceiving!
Worst experience of all. No hot water, bad plumbing, unclean room, lazy staff, noise level at night from bars that one will hear in rooms, elevator is poorly lit, lack of communication between hotel and customers
April 22, 2012
Rated 4 out of 5 by Rastro outstanding customer service
I have staye at the W DC many times and have always been impressed by the friendliness and responsiveness of the staff- they are unmatched.
April 25, 2014
Rated 5 out of 5 by MrMC W Washington DC is a fine hotel
The facility was very nice and the staff was first rate. My room was very small.
May 15, 2014
Rated 5 out of 5 by nyc355 Great Experience!
I had a great time at the W Hotel in DC. It has a great location right near the White House and Smithsonians the staff was extremely friendly and knowledgable.
January 21, 2014
Rated 5 out of 5 by jldevine1 Awewsone Experience!!!!!!!!!!!!
From the moment I stepped in the lobby to check out , the experience was superior. Staff very friendly, fast and accommodating.
March 16, 2014
Rated 5 out of 5 by JoAnn Great location - great view - great staff
Stayed here in October. The suite was beautiful and the staff terrific. Big surprise was the rooftop deck with incredible views and great drinks.
June 2, 2012
Rated 2 out of 5 by Robb2103 Unhelpful staff and small rooms
Being a frequent traveler I expect certain things such as sinks in the bathroom and a window that opens to actual open space. This is NOT the case with the W Washington DC. The rooms are so small that the sink for the bathroom is in the hallway of your room (in standard rooms) and the window is frosted to hide the courtyard that contains all the HVAC and electrical units. The rooms are like a small cruise ship cabin and not a W hotel.
Considering I was staying for an entire week I thought I would talk to the front desk. Did I get the reasonable response? NO. I was told that it is a historic hotel, they don’t have any larger rooms available and I should come back every morning and see if they had any rooms. Did I mention that this was my home away from home for 7 days? The rest of the details are unimportant but I did go back a few times until I just got plain frustrated. Each time the answer was…it’s a historic hotel.
Anyhow, I have never gone to ask for a upgrade. Keep in mind I just want a room big enough to have a sink in the bathroom and to actually see the outside and/or have fresh air. I feel like the staff not only don’t understand the awkwardness of the rooms but they really don’t care that I chose to stay at Starwood properties when I frequently travel.
I understand that it’s an old building. The elevators are small and there are some quirks. W should have remodeled the rooms to be bigger or when someone books a room something should be said and customers should be warned. If I would have known I would have just booked a real sized room…not a Malibu Barbie cruise ship cabin.
If they can fix this the hotel is awesome. It is the closest hotel to the White House, the rooftop bar is really nice, the lobby is way chic and it has all the other W touches.
July 12, 2014
Rated 5 out of 5 by Noesurf Top notch
Great central location with beautiful views of the city. Excellent customer service matched by tastefully decorated interiors.
June 6, 2013