Rated 5 out of 5 by jenstravel The Best Place to Stay in D.C. - hands down!
The Staff were so considerate, helpful, pleasant! The hotel was so impressive! And we will be back without the kids to spend some time on the terrace! :)
July 17, 2014
Rated 3 out of 5 by LC29 Kelsey is a star
This was a reward stay, using Starwood points. Upon checking in, my husband and I were very disappointed in the room. Besides being small, the sink was outside the bathroom, the closet was too small to hold our clothes, and the window contained etched glass, so we couldn't see outside. I expected more as a Starwood member.
We mentioned this to Kelsey at the front desk, and she made a special effort to get us a larger room with a much better layout. We even had a window with a view. Kelsey was very helpful. She is a great employee.
July 14, 2014
Rated 4 out of 5 by DrAdams much better than my suite in KP at the Westin
great location, great staff, very private hotel and quite
July 14, 2014
Rated 1 out of 5 by stl4 Poor customer service
I made several phone calls directly to this hotel to confirm particular rooms and locations that we desired. When I arrived, they told me those rooms were not available and gave me other rooms. I was pretty much told to take it or leave it as they had no other rooms available, I was furious. Then when I went to check out, I found out they actually charged me for the more expensive room which they failed to give me. Talk about some nerve. As we were waiting in the lobby one afternoon, we heard them giving someone else a room they hadn't requested. Obviously, they are more interested in making things easy for themselves rather than accommodating the consumer. I would never recommend this hotel to anyone else.
July 12, 2014
Rated 2 out of 5 by Robb2103 Unhelpful staff and small rooms
Being a frequent traveler I expect certain things such as sinks in the bathroom and a window that opens to actual open space. This is NOT the case with the W Washington DC. The rooms are so small that the sink for the bathroom is in the hallway of your room (in standard rooms) and the window is frosted to hide the courtyard that contains all the HVAC and electrical units. The rooms are like a small cruise ship cabin and not a W hotel.
Considering I was staying for an entire week I thought I would talk to the front desk. Did I get the reasonable response? NO. I was told that it is a historic hotel, they don’t have any larger rooms available and I should come back every morning and see if they had any rooms. Did I mention that this was my home away from home for 7 days? The rest of the details are unimportant but I did go back a few times until I just got plain frustrated. Each time the answer was…it’s a historic hotel.
Anyhow, I have never gone to ask for a upgrade. Keep in mind I just want a room big enough to have a sink in the bathroom and to actually see the outside and/or have fresh air. I feel like the staff not only don’t understand the awkwardness of the rooms but they really don’t care that I chose to stay at Starwood properties when I frequently travel.
I understand that it’s an old building. The elevators are small and there are some quirks. W should have remodeled the rooms to be bigger or when someone books a room something should be said and customers should be warned. If I would have known I would have just booked a real sized room…not a Malibu Barbie cruise ship cabin.
If they can fix this the hotel is awesome. It is the closest hotel to the White House, the rooftop bar is really nice, the lobby is way chic and it has all the other W touches.
July 12, 2014
Rated 1 out of 5 by unhappy4th BOOM was a bust
I would give ZERO stars, if it were possible. Booked this hotel back in January 2014 at three times the room rate of other hotels in the area because the hotel guaranteed a room with a view of the fireworks over the Washington Monument on July 4th. We really wanted to enjoy this event and were told on multiple occasions that "Of course!" we would be able to see the fireworks from our room. A week before our trip, we were told we would have a room on the "Treasury Building side"(not facing the National Mall) but it was "recommended" that we get tickets to the "rooftop event" for a hefty additional fee per person. The "event" was way oversold with a "good" view available only to a select few who paid some unknown additional fee for seats at the mall side of the rooftop bar area that they never sat in. Instead, they stood at the rail and the blocked the view for everyone behind them. We had to show up at 6pm for a 9 o'clock show, then crowd in to a space about 25 feet across with at least several hundred people pushing up from behind to get any view. And the view from the room? After we complained that we had paid for "fireworks view " room reserved at the beginning of the year, they moved us to a room slightly closer to the mall side of the building. If you squashed your face up against the window, you might have seen some flashes. I don't know how they could sell these rooms as "fireworks view" rooms. The room itself was very small and sparsely furnished. Not the classy place that I expected for what I was charged. The AC barely kept pace with the heat. Also, there was no pool. Really? In HOT, HUMID Washington DC? All this hotel has going for it is proximity to the National Mall.
July 11, 2014
Rated 4 out of 5 by pbd62 Two day stay at the W Washington D.C.
The W is in a great location and the room we had was very clean. We found the staff very pleasant and helpful. The Hotel's decor is a little funky & the hallways are too dark. Also, our room could have used more lighting, but overall we had a very enjoyable stay.
July 10, 2014
Rated 5 out of 5 by JVarley Location can't be beat!
I have never felt more American than I did while watching the USMNT vs Portugal during the World Cup on your rooftop bar with the White House in the background.
July 10, 2014
Rated 2 out of 5 by CLE12 Good location
Enjoyed the location and view of the White House from the terrace. However, the paper thin walls left very little to the imagination.
July 9, 2014
Rated 5 out of 5 by afcorrea Great 4th of July Weekend
Our recent stay at the W DC was fantastic. Top to bottom, this hotel exceeded our expectations. The party at the POV Rooftop was excellent. The staff was extremely friendly, professional, and accommodating. Looking forward to returning.
July 8, 2014
Rated 4 out of 5 by Simon11 Great location and staff
From check in to check out the staff was amazing and is one of the top hotels I have stayed at recently. The staff was all smiles and happy to help with anything. The rooftop bar was a good time and offer awesome views. However, I was disapoointed when I returned there for breakfast at 8am and it still was not set up. Other than that, my stay was excellent. Great location and decor was very nice.
July 7, 2014
Rated 3 out of 5 by com1 Great Location
Close to all the major points of interest, Rooms noisy due to club on hotel roof. Staff mostly accommodating, esp. the conierge. Mgr. much less so.
July 7, 2014
Rated 4 out of 5 by ChrisDC Fine stay but not what it used to be...
We have stayed at this property several times and in fact were married there a year and a half ago. The hotel is in a transition period currently and needs to clean some loose ends up. The biggest issue is the lack of a central restaurant that recently closed and also meant a lovely outside cafe area is closed. A bummer given the beautiful weather over the holiday weekend. Another issue for us was the lack of flower arrangements that was a mainstay in the lobby windows and bar. I am sure this was a budget issue, but for years every window was adorned with unique and beautiful arrangements. The windows looked barren this visit, especially considering it was the Fourth of July in the Nation's Capital. On the plus side, our room had been freshened up a bit since our last stay. The hotel staff was very friendly and fulfilled our expectations.
July 7, 2014
Rated 4 out of 5 by BB526 Good location, nice people, poor holiday event
This hotel is in a great location. Close to the White House and a lot of the museums and bus stops. Staff was friendly upon check in, especially the guys outside (valets, bell men)
Room was a bit small, more in the style of European hotels but the bathroom was strange. The shower has a semi sheer wall to the bedroom so you could clearly see the silhouette of the person showering.
Walls are thin, we could hear the tv and voices of the people in the next room.
Rooms are not cheap and we paid extra (a lot) for their advertised "boom with a view" for the 4th of July. It was supposed to be a rooftop viewing of the fireworks. Well, it's a small enclosed rooftop lounge so you don't have an unobstructed view. Plus, you had to stand, no food or beverage were included and it was so packed you couldn't even get to the bar or flag down a waiter. The worst part was people were 5-6 deep so you couldn't even get close to the windows to view them. The people who paid even more had the only seats up front against the windows and they stood up so no one could see a thing.
It was so poorly done and everyone was upset and complaining. So disappointing since we had come all the way from Calif. to watch fireworks in DC
July 6, 2014
Rated 4 out of 5 by pukeko 4th of July Package
Beautiful boutique hotel. Poor communication between call in services and service providers but fixed when I went to the front desk in person. The 4th of July POV party was as expected. Too crowded and we could not see the fireworks so we went down to the mall to watch them. Drink prices more than expected, ridiculously high. Great location, beautiful hotel, but not good value for what we paid. Over priced.
July 6, 2014
Rated 3 out of 5 by Sammie60 Disappointing
We specifically booked at the W DC for the July 4th Fireworks After paying for a pkg which included access to the rooftop, there were so many people that you couldn't see. The hotel had tables around the perimeter that went for large sums of money and prevented most of us from seeing. I think a better configuration could be found that would accommodate both groups. I was under impressed and disappointed.
July 6, 2014
Rated 1 out of 5 by JCLP Sadly, we didn't get to stay at The W in DC
We had reserved 2 rooms for the Fourth of July - 10 months in advance - a kind of Bucket List Plan for celebrating Independence Day in our Nation's Capitol. One of the rooms was a very expensive suite with "panoramic views" of the mall. The 9 and 6 year olds in our group were beyond excited about staying in a hotel and watching the fireworks from their room. Upon arrival we were told, "We've upgraded you!" However, the new room, which we were later told was the same price as the original room, had no view of the National Mall. It certainly appears the decision was made to give to someone else the room with the "panoramic view" promised to us. Pretty tough lesson on fulfilling your commitments to our very disappointed youngsters. We did not stay at the W
July 5, 2014
Rated 1 out of 5 by TFJP Bait & Switch
I guaranteed a reservation for a specific suite type and at check-in was given a substitute room at the same rate but not the suite type I reserved. The substitute suite did not offer what was advertised on the website. The day manager, Megan, claimed that reservations are constantly changing. This implies my reservation was not as important to the hotel as whoever they gave my room to. I have lost confidence in this hotel's willingness to fulfill their commitments.
July 5, 2014
Rated 5 out of 5 by partier07 Excellent service & location
The staff at the W is exceptional. The place is in such a perfect location to all the sites and great restaurants. Comfortable beds and excellent view from the rooftop lounge.
July 2, 2014
Rated 4 out of 5 by jackD102 Modern, European vibe
Very Nice place. Modern and clean
July 2, 2014
Rated 5 out of 5 by midwife14 enjoyed my stay
loved the amenities/. spa was great
July 2, 2014
Rated 4 out of 5 by sunshinesam Personal Service
This hotel has some of the finest staff I've ever met - Kim, Leslie and Zineb. Absolute gems - treated my son Jet and I like rock stars. Loved it!
If you want a good night's sleep chose a W - it's like sleeping on a cloud of marshmallows. Divine. I'm missing the W bed now that I'm at a competitor's hotel in NYC...
July 2, 2014
Rated 4 out of 5 by Shade21 Great location, great staff
The W Hotel is ideally placed in the heart of Washington. It is classy and historic. The staff are very helpful and friendly, and the concierge was very helpful. Great place to stay...try it!
July 1, 2014
Rated 2 out of 5 by JD1422 Great Location--disappointing room
This hotel has a great location near the White House, the Mall, and the Smithsonian museums, so it's a very attractive place to stay.
While the room looked fine when we entered, there were a number of issues. The bathroom had a sliding door, but even when fully shut, there was a few inches gap. Because I was staying with a friend, that was a bit awkward. In addition, the shower had a funky smell and when we took a shower, we found that the drain was not working well (the water drained so slowly that by the end of the shower, it was nearly overflowing the basin, and it took about half an hour to drain). We informed the front desk and they promised to have someone look at it, but it wasn't fixed by the end of our stay.
The rooftop seemed to be a popular place to come in the evenings. But for guests, it means that you likely will have to wait for an elevator in the evening (they had a staff member helping with the elevators, so I'm not sure why they didn't designate two elevators for guests to get to their rooms and one that went only to the rooftop).
July 1, 2014
Rated 4 out of 5 by kbNYC Great weekend away!
I had a great little weekend away from NYC in DC where I used to live. So great to be back! I had frequented POV when I lived in the area, so it was great to have a chance to experience the guestrooms. My only suggestion would be to label the Dasani bottled water in the room - was it complimentary? I assumed it was, but was afraid to drink it and risk being charged a minibar fee.
June 30, 2014
Rated 5 out of 5 by DKNY1120 Great hotel
Great location and amazing views! Friendly staff!
June 30, 2014
Rated 1 out of 5 by achanson Tiny Rooms, bad service
My daughter and I checked it. It was her first trip to D.C. and she was excited. I am a SPG gold and asked them for a room upgrade. They "upgraded" me to a tiny room facing the street. I had requested the upgrade in my reservation, but the desk agent did not acknowledge it. I can only imagine what the other room would have been. We had 5 p.m. reservations for the Rooftop Terrace. They were not busy. It was a while before we could order. We ordered one set of drinks and did not see the waitress again. We waited to get our check and I finally had to flag someone down to get it. They next day we left early and when we returned to our room at 5 p.n., it was still not cleaned by housekeeping. I do not think I will return to this hotel.
June 29, 2014
Rated 4 out of 5 by NBG22 This hotel needs updating
While I generally like W hotels this property is in need of improvement. The room was damp and the carpet did not look/feel clean. The lobby did not have the fresh/clean/modern look expected from a W hotel. With all of the hotel properties in DC I would not stay here again.
June 27, 2014
Rated 1 out of 5 by FrequentTraveler999 Get it together, W
I was stuck in a dark cavern of a room next to the elevator with opaque windows - I'm not asking for a view of the white house, but at least one basic window that lets in enough light (since room lighting isn't adequate) to make sure my shoes match my suit prior to departing for meetings. No coffee/tea in room. Room badly in need of deep clean and paint touch-up. Entire hotel looks like they stole the branding from Virgin America airplanes. Means to be chic but is really outdated. Staff were wonderful, helpful, and responsive - the big upside.
June 26, 2014
Rated 2 out of 5 by Guilford Performance
Witness horrible customer service
June 25, 2014