Rated 2 out of 5 by pwl1 Rooftop bar = rowdy, obxnoxious, young crowd
1) Late nights, esp weekends, lobby is full of 20 somethings, loud, drunk, obnoxious.
2) Valet is disorganized.
3) Rooms a bit undersized. Marvelous suite no so marvelous. Rooms starting to show wear.
4) Elevators are very hard to get, and at certain hours are VERY crowded. Seem to run all night from lobby to roof, with drunks. One elevator is dedicated for roof, but seems all three are constantly up there (at nights...and even before noon),
1) Decent location.
April 18, 2013
Rated 5 out of 5 by Lynnme1205 Exceptional Experience
I cannot name all the people who were extremely courteous to us during our late evening arrival on December 12, but the gentleman that checked us in and Marlon, both made a lasting impression on us. Also, the young man who helped me get my book mailed to the White House went above and beyond my expectations. For the most part, your staff helped our 2 night stay be more than we ever dreamed and we really appreciate them to the utmost. We will remember you when we return!
December 15, 2013
Rated 5 out of 5 by Helen68 Friendly staff and location
Our W Washington stay was great! From the moment we arrived until leaving, the staff was welcoming and warm. From a morning greeting to correct answers to our questions, they exhibited knowledge and grace.
Location, location, location is key. Steps from the hotel door were options for shopping, sight-seeing and eating. How cool was it that the First Family were my neighbor.
These remarks come from a family traveling with two-preteens, a six year older and six adults.
December 3, 2013
Rated 5 out of 5 by DuchessC10 Great Experience
I was extremely busy during my visit to D.C. but I was able to feel relaxed and in good company with the great staff and amenities at the W. I will be traveling to D.C. many times this year and will definitely stay at the W every time. The Spa is beautiful and the hotel vibe is very welcoming. The P.O.V. roof top lounge is lovely as well. It has a great view of the city, including the White House which is very close by. I would highly recommend this hotel to anyone!
August 30, 2013
Rated 5 out of 5 by Chopper66 Special Occision
We stay at The W every time we are in DC. Our granddaughter had her 1st birthday party in the small private dining room. Everything was perfect. Everyone went out of their way to make sure our party was very memorable. We are counting the days to our next visit. We know that if Stefanie, Bob, John, Steven, Cody, Laurie and so many others are there, we will be treated like royalty. Their kindness to all of their guests speaks so well of their leadership from Reinier.
December 10, 2011
Rated 5 out of 5 by Ssnsailor An Exceptional Experience
This for my wife and I was a WOW experience. From our arrival being greeted by Robbie at the front desk to our upgraded room with a great view of 15th street to the rooftop lounge service by Tia and being acknowledged by Andrea we were pleased. The room was spotless, the surroundings were superb. To Tyler at the bar in the Living Room it is and continues to be a memorable experience. Our thanks to General Manager, Mr. Baten, and those individuals throughout the W.
July 7, 2013
Rated 5 out of 5 by Matt777 amazing service
The hotel staff were amazing...very kind, professional and helpful. They literally made our visit. The listened and cared for what was important to us. I highly recommend!
April 7, 2014
Rated 2 out of 5 by BizTraveler1980 Hotel has issues
Hotel has issues from check in through manager on duty. Checked in at midnight to a tiny room, looking like it was furnished in Ikea castoffs. Room was dark, facing an alley. Asked to be moved. Eventually changed rooms. Rooftop bar has a great view, but truly clueless staff. This hotel is in a great location, but that's about all going for it. You can do better elsewhere.
March 6, 2014
Rated 5 out of 5 by Mary13 Location, Location, Location
The hotel's location was perfect for our stay in Washington, DC. We were also very impressed with the friendly service provided by all hotel employees. The room and hotel facilities were lovely, the roof top restaurant a great place to view the city, and we enjoyed a delicious breakfast in the JG Steakhouse Restaurant. We would recommend the W as a great hotel in which to stay in Washington, DC. We would be happy to stay again when planning an over night in DC.
March 9, 2013
Rated 1 out of 5 by tinydancer Wedding blues
Though forewarned about difficulties, we booked our wedding party here and are now sorry to have done so. The staff were unable or unwilling to get the bridal suite available in a timely fashion, and when we were finally able to get in, the lights didn't work, there was no hot water for two nights and a used condom was found underneath the bed (yuck!!) A minor adjustment was made to the bill, but not enough to persuade me to ever return or recommend to others.
July 25, 2012
Rated 5 out of 5 by maria1122 Quality, comfort and convenience
We spent the weekend at the W Washington, DC. The location was perfect walking distance from major attractions and museums. Staff was extremely friendly and responded quickly to every request. Room was beautiful with luxurious decor and the bed was one of the most comfortable I have ever slept on! The rooftop lounge has beautiful views of the white house and Washington monument. Can't wait to visit again soon!
February 10, 2014
Rated 4 out of 5 by ASL18 Nice hotel, good location
Hotel was very nice and at a great location. However the room was very dark. I know it's a trendy look, but I felt very old trying to find sufficient lights to see where things were in the room. And I'm 31 yrs old!!
April 1, 2014
Rated 4 out of 5 by Pequot Great service, bizarre design
W is ideally located and excels at marvelously attentive customer service. But it seriously falls short on user friendly design. I have enjoyed immensely the recollection of bizarre design choices in the room not to mention the lobby -- tiny towel hooks falling out of the wall, towels far from where one needs them, a toilet seat 2 feet off the floor, dim lighting, strange unusable drawers, a 2 foot wide closet, baseboards a half inch off the floor collecting dust and dirt, strange lights in inaccessible corners of the room, an arching faucet over the sink that one must clear while brushing. I have stayed in many W's over the years and they all have a fun factor but this one outstrips the others in a serious effort to achieve design for design's sake, irrespective of utility.
But the bed was delectable and no staff is friendlier!
December 10, 2012
Rated 4 out of 5 by Rovers Great Staff
When I arrived to check in late in the evening there was no reservation for me under our group. Jason at he front desk worked hard and covered a drink while I waited. He was able to secure a room and it worked out well. All of the staff were eager to assist throughout the two day meeting.
March 22, 2014
Rated 2 out of 5 by BizTraveler1980 Problem Property
Everything about my stay was a mess. From a room facing a dark courtyard to the rooftop bar, my experience wasn't good. Reached out to MOD and they were ineffectual. A month later still trying to get a copy of my folio. Stay away. Not ready for prime time.
March 27, 2014
Rated 5 out of 5 by SamanthaJane23 Go Green component
As it was explained to me when I checked in, the staff would not change or make my bed everyday, but they would come in tidy up and change towels (if needed). This isn't what happened. The staff didn't come in my room at all -- until I asked for the used towels to be taken out and the trash emptied. My stay was Saturday through Friday. A long time to go without services.
March 1, 2014
Rated 5 out of 5 by CharlieNJ My stay in Washington DC
Fantastic experience. I am an SPG member and get upgraded periodically. I stayed one night on business and the W upgraded me to a crazy beautiful suite. Nicest I have ever been in. Too bad it was just myself.....my family would have loved it. Lobby is very elegant and relaxing.
March 23, 2014
Rated 5 out of 5 by Cjoseph127 What a wonderful evening
I must say that I truly believe my stay at the W Washington DC hotel on Tuesday evening (12/10) to be the most outstanding example of customer experience, attention to detail and heartfelt consideration that I have ever experienced in my travels and entire relationship with SPG to date.
In advance of this evening, I had communicated my intention to get engaged; requesting to see if there was anything special that could be done in lieu of the event. Thanks to the staff not only were our accommodations outstanding but the tact and professionalism that the staff, specifically Joanne Alfonso, showed was above and beyond my expectations.
Not only will I stay at the W again but I will recommend your establishment to any/all I can. It was a truly magical evening and I can’t thank those involved enough. I can honestly say I will never forget a moment.
December 12, 2013
Rated 4 out of 5 by Marty50 Warning!
This is an exceptionally beautiful hotel. However, it is quite the party place on weekends. We were on the 10th floor and had to put up with pounding dance music from the roof top dance club that vibrated the walls and our bed until 3 AM. If you go to party, that's great. If you go to sleep, ask for a room on a lower floor. Kudos to the staff tho - when I was at my wits end at 2 AM they brought ear plugs and refunded my money without any trouble.
May 19, 2013
Rated 5 out of 5 This hotel is FABULOUS!!!
Met with champagne on arrival which, after a tiring journey, was very well received. Our room was lovely and the staff were very friendly and exceptionally helpful in every way. The rooftop bar was lovely and whilst it was busy with people not staying there, we were allowed to queue jump as we were resident and so that was a nice touch. I would absolutely love to stay at the W again next time I come to Washington and would recommend it to anyone.
September 17, 2012
Rated 4 out of 5 by KJ57 Nice room - bad view
The room overall was very nice, but it overlooked an atrium full of machinery. In fact, the windows had a film on them so that you could not look out totally. My only other alternative was a room with a great view and king bed....underneath the loud night club. At least the woman who checked me in was honest and warned me beforehand. I took the room without the view so that I would be able to sleep. It was ashame these were the only two choices.
March 24, 2013
Rated 3 out of 5 by Nick1701 A nice Euro feel to the room
I felt as if I was in a European hotel. There were some quirks in the compact room such as the closet doors not being able to fully open, but it was comfortable.
April 2, 2014
Rated 3 out of 5 by townjcvt Disappointing...again.
I have stayed at this hotel multiple times over the last couple of years. Initially my visits were delightful...lovely customer service and excellent rooms. My last several vists have found me in rooms across from the elevator (even though my profile requests that I not be placed in such a room)...and on my most recent visit, while not across from the elveator, I was given a room whose last inhabitant had been a smoker. Very disappointing...
December 11, 2012
Rated 3 out of 5 by MarkTexNYC Beautiful property, room for improvement
The location cannot be beat, especially for those in town for fun. The property--especially the lobby--oozes charm and sophistication. In its public spaces, the W Washington DC captures the best of the W brand--luxury that's a balance of old world charm with bright and chic sophistication.
My Suite Night Rewards cleared, upping my standard room reservation (and matching price) to a Marvelous Suite. This made the stay excellent. I cannot say if I would have felt the same way would I have been in a standard room (more on that in a bit).
The Marvelous Suite is decently marvelous. It's spacious and occupies a corner with sweeping views of the Mall and Washington Monument. The bathroom is luxurious with a fantastic shower and separate soaking tub. It's also worth noting that they provide full-size Bliss products in the Suite (as opposed to the 100mL versions in most rooms). While realize the W is not necessarily built for the business traveler, I was--nonetheless--disappointed in the work area. The desk was uncomfortable and the lighting was completely inadequate. The bed/bath area closes entirely to the medium sized living area. You could comfortably entertain 4-6 people in the living space. There is an amazing Bang & Olufsen sound system in the living area—the sound from this system is incredible. However, there’s no way to connect your iPod/iPhone, leaving you options only to play radio and a W CD with a few tracks. Last note on this particular Suite (1001) – it shares a “front door” with another room, meaning you have to enter one door with your key card to then find two more doors—one to each of two rooms. Awkward when you run into the people staying in the other room in this teeny tiny foyer.
I was put off multiple times by two things: the staff and the elevators. The staff: the gentleman who checked me in seemed devoid of all personality and seemed to be doing everything he could to check me in so he could get rid of me. At other times (two, specifically) there were only two staff members checking people in, leading to 10-15 minute wait times at the desk. The elevators: I love that they kept the structural details of the building, but the three teeny tiny elevators just don’t cut it. This is exasperated when they close one off to use exclusively for the rooftop bar. The gentleman on a particular Wed evening letting guests know that they could not use the third elevator seemed to take pleasure in sharing this bad news. Elevator wait times are long and the cars are so small—people and their luggage do not fit.
During my many return trips to DC, I’ll consider the W again should the rate by low.
April 25, 2014
Rated 5 out of 5 Great service
I have had a great time in the hotel. I am happy with nearly every aspect of the hotel and satisfied with all the quick and efficient services (plus a big smile on everyone's face!). My heartfelt thanks to Terrant and Jess in the Steakhouse - I went there for a total of 4 meals throughout my stay because both the food and service I have got is amazing. I am so impressed with the service by Terrant - I felt like I want to take him home.
March 30, 2013
Rated 5 out of 5 by Jenny This hotel has excellent service
Thank you for the excellent service. When we checked in, we were greeted warmly by the manager on duty, Kyle. We were a bit nervous about how we were going to get back to Dulles airport the following day. Kyle quickly assured us that there was a city bus that would be easy and inexpensive to take! Not only did he print out bus schedules for us, but he personally delivered them to our room. Wow! Thank you so much for easing our concern!
March 6, 2013
Rated 1 out of 5 by Disappointed Disappointed
I have been a loyal starwood member who have stayed frequently at the W brand hotels. This stay was incredibly disappointing as my room was not clean upon checking in at 11pm. The night manager was incredibly helpful in changing the sheets himself but when I awoke the next morning, I discovered tiny blood specks on the bottom of the sheets. I immediately informed the management and checked out early. No one expressed any concern.
February 11, 2013
Rated 4 out of 5 by Roadwarrior24 Amazing
I love the room styling and room service by the staff. The whatever/whenever follow up was amazing.
I also love the stye of my room. I was slightly disappointed by my room location, because I picked a higher category room and am a gold member, thought giving me a room right where the elevator is so I could hear the ding all night along with people talking was a disappointment. I know that comes with travel just did not expect it.
October 29, 2012
Rated 3 out of 5 by HeartSurgeon67 Disappointed
Hot water was lukewarm
Lights inadequate for shaving
Overall not adequate for $500/night
March 31, 2014
Rated 4 out of 5 by bigballthrower Cool place with little rooms
My overall experience at the W was pretty good. It's in a fantastic location across from the Treasury building and just a block or so from the White House. The motif and vibe is on par with what I would expect from a W Hotel. I only had 2 qualms. 1) The room was a little on the cozy side. 2) I couldn't figure out how to turn on the lights in the room from the switches. Other than that, very pleasant and a fun place to be.
October 31, 2012