Rated 5 out of 5 by Jacelyn22 This hotel is clean and great facilities
Great location with sea view and many dining options around hotel.
Staff is friendly and have good customer service.
Facilities and decor is great and beautiful.
October 15, 2013
Rated 5 out of 5 by Vince28 simply stunning
the moment we arrived, the attention was gratifying..
the staff were polite and willing.
it felt like having personal assistants 24/7
certainly will be back
January 19, 2014
Rated 5 out of 5 by TanyaC Marvelous
Upgraded to the Marvelous room and it really was Marvelous! Love the huge balcony. Perfect place to watch the lightening storm with the large windows. Bathtub and products were perfect.
October 23, 2013
Rated 5 out of 5 by JTAN77 Great staffs & services from W SIngapore
Being to quite a numbers of good quality hotels but W Singapore really exceed my expectations throughout my stay with my family. Friendly & attentive staffs everywhere ready to serve you.
August 10, 2013
Rated 5 out of 5 by Happy207 These hotels are good relaxation
These hotels are an oasis of calm, good relaxation
best places to kick back, relax and enjoy with family
February 15, 2014
Rated 5 out of 5 by Hailey great escape from busy city
spend my anniversary in W SENTOSA.
everything was great
my 13 month baby really enjoy the pool.
the most comfortable bed in my life.
everything was great.
definitely visit again!
March 24, 2013
Rated 5 out of 5 by robbyp Hotel staff was superb.
I have stayed at many W properties. The staff at this location was FANTASTIC. They went out of their way to be welcoming and helpful. Will absolutely return her on my next trip.
February 6, 2013
Rated 5 out of 5 by Saltdoll Thanks for the upgrade!
Special thanks to Rissa and John for kindly considering my room upgrade request! You made my wedding anniversary celebration all the more special!
January 7, 2014
Rated 5 out of 5 by mfpk Spacious Rooms
Great staycation away from the hustle and bustle.
Elegant spacious rooms with plush and chic decorations.
Great amenities and loved the delectable breakfast buffet spread.
January 14, 2013
Rated 5 out of 5 by JDKMC01 One of my favorite hotels in the world
Stayed here for the third time in the last 12 months. Always a great experience. Friendly staff, great room and bed, Very good breakfast and lunch buffets.
November 15, 2013
Rated 5 out of 5 by zac29sg Posh Hotel and Classy
Stay 1 night in the spectacular room facing the Yacht area. View was tremendous and the pool was so posh. Would definitely come here again and to enjoy the hotel
April 22, 2013
Rated 5 out of 5 by Keanechoo The hotel is great and comfortable
Overall rating is a must visit hotel. however it can be a little bit better if the staff are more empowered to do stuffs. For example, i had asked for a additional complimentary car park coupon during check in because i will be driving out to fetch my wife. however the staff replied that they can only issue one ticket per session. i need to use it up and come back again to get it. made me walk around for twice. you know you should not make customer walk around like this.
2ndly, response time to get an eye makeup remover was slow. i had to call twice in order to get the person to deliver up the remover.
3rdly, we asked for an extension for 1 hour late check out. the person promised to get back to us but never did. ended up we need to go down to front desk and they mentioned that they have already extended. Perhaps you guys can work on responsing faster and to get back when you said you will get back.
just my 2 cents worth, but if you can improve on those, it will really be great :)
but i must say i am really impressed with the hotel's room and comfort. just that the staff service fall abit not to my expectations of W hotel.
December 11, 2012
Rated 5 out of 5 by Nicky81785 Great hotel
Loved the facilities, super helpful staff, great area. Highly recommend!
February 14, 2014
Rated 5 out of 5 by manateegirl Beautiful hotel, wonderful staff
Thank you for accommodating every need; above and beyond our expectations. This hotel is beautiful and we loved the grounds, food, and pool!
October 30, 2013
Rated 5 out of 5 by Tomo2013 Excellent location at cove
Hotel location are excellent and very impressive.Hope Jagzee will be available 24 hrs and it will be more increase a number of visitor.
October 24, 2013
Rated 4 out of 5 by Whang No SPG Member Recognition
Do not feel any recognition as a Gold member and most of the reply was "NO" when asked about the Gold member's benefits during check in.
September 14, 2013
Rated 5 out of 5 by natVF The Staff at W Singapore are amazing
I was very pleased with the staff at W Hotel SG, they were so down to earth and didn't make us feel like an outsider!
December 17, 2013
Rated 4 out of 5 by BusandPleasure unique but pay attention to noises that can be controlled
This is our second stay in less than a year but as comfy as the room is the rain made LOUD banging noises with every drop into the roof gutters outside our window .It was not even a heavy rain. We were not able to get a decent nights sleep. I did notify the front desk in the hopes it could provide valuable feedback & your maintenance crew could alter. The other issue and many people commented on this and seemed frustrated was how long the check in process took (over 15 minutes) and the check out procedure was just as long. There weren't any issues that should have caused this to happen and it really did not reflect greatly on the SPG brand.
November 15, 2013
Rated 5 out of 5 by Eugene3 Very unique experience
Great architecture and artistic design everywhere. I would love to come back again!
October 22, 2013
Rated 3 out of 5 by Dats13 A Good Hotel To Sleep In
Excellent hotel for a staycation.
The W Signature bed really lives up to its name and the W Scent in the room is unique. The steak from the in-room dining is very good (wonder if that came from Skirt)
Not That Good:
Breakfast timing and choices should be more flexible. More choices and selections should be made available. Check-out time should be more accommodating too especially for guests like me with late flights. The welcome desk and concierge needs major improvements ... there is nobody to show us the rooms ... the welcome letter is not issued and that caused confusion. The swimming pool hosts did not offer any voluntary assistance.
July 24, 2013
Rated 1 out of 5 by Karus88 Disaster Hotel
One of the worst hotels I have stayed in. Unbelieveable the W Sentosa can get away this with absurd level of quality and professionalism. I made the following complaints, in a written note, to the management of the W Sentosa:
1. Shower failed to maintain a consistent temperature - either too hot or too cold.
2. Outside lounger (the only lounger in the room) had a terrible smell and could not be used (the management agreed!) It was the only lounger in the room so nowhere else to sit except on hard wooden chairs.
3. Three doors in the room, two had locks and one didn't. As this was a ground floor unit this was a clear security flaw and unacceptable at a W hotel. Anyone could walk in.
4. Room on the first day was not cleaned until 3:30pm and only after I called house keeping. This is unbelieveable because I spent the day outside only to return for a rest before dinner and my room was not cleaned! I do not believe they would have cleaned the room until 5pm or later unless I called for service. After the room was cleaned I noticed they forgot to remove my breakfast from the table!
5. The room was an expensive (W called it an 'exclusive' pool suite) suite with a pool leading to the front lawn. On one side of the pool was a tall wall, but on the other side overlooking the gym and main walkway to the hotel pool area was only a small, glass fence. So onboth days we had wedding party visitors leaning over the glass wall and looking into the room. W management says that the hotel is designed to be 'visual and open' but I dodn't think that meant we would be the main attraction! This was a design flaw - in the least the fencse should have been made of frosted glass and taller to keep people from leaning over and looking into the room!
6. Mosquitos were bad when sitting outside, I had to go to a local store to purchase mosquito spray. Not cool in a city known for Dengue.
7. Wifi was patchy and slow. I don't think a business traveler could use the wifi successfully. Both my wife and I have PCs and iPads/iPhones that consistently timed out or the connection simply dropped.
Management visited us in the room and acknowledged the issues and offered a complimentary breakfast (~$45). I would have thought that paying $750++ per night for the room, and management fully accepting the failures of the room, that they would have offered another room. We had nowhere to sit as the lounger was disgusting, the shower didn't function, there were clear security flaws, and we had people leaning over the wall. I was truly shocked.
The final straw? We had dinner that evening in-room and when it arrived I noticed something odd on my plate. Looking closer I noticed the cooks failed to remove the manufacturers label from one of the food items - I have a photo! This is an oversight of epic proportions because it concerns me that the food may have not been cleaned, and secondly that it was cut and put on the plate without anyone even noticing a giant green sticker on the food!
The W Sentosa is a disaster of a hotel. It met none of my expectations and I am a frequent visitor to W hotels around the world - in fact they are my primary hotel (or Westin at least). There is something dramatically wrong at the W Sentosa that needs serious management attention. I cannot return to this hotel and would advise others to avoid it for other, much better, hotels in Singapore and on Sentosa. In fact I noticed that the W wasn't particularly full at any time during our stay, so perhaps the word is out already that this is a no-go hotel.
April 27, 2014
Rated 5 out of 5 by Charlotte A memorable stay
We booked three rooms for 2 nights to celebrate Mother's Day. My mom, and our children, 3 generations were celebrating this special weekend at W Hotel was an excellent choice, we enjoyed the scent and sight of the hotel, the facilities and ambience were great. The breakfast spread was so good and it changes the menu in the few days we were there. The snacks at the Woo Bar have a nice twist such as fish and chips. I can't get over it.
The location is a plus. The tranquility, the busy yet not over crowded Quayside Isle was a tasteful place to visit yet and again. We truly enjoyed ourselves and will definitely come back for more staycation.
May 13, 2013
Rated 4 out of 5 by JFMAY2014 Good but needs improvement
Check in was fast and efficient.
Staff were friendly and generally pretty good.
The room was nice, however the shower was disgusting with mold on the floor and when you tried to use the front jets the water leaked underneath the door and all over the bathroom.
The Hotel is quite new but the mattress was very soft and the springs felt like they had seen better days, my wife and I both woke up with sore backs.
Breakfast when it did arrive was cold and below average to say the least.
The room could have been cleaned a bit better but was not bad.
Overall the experience was good but these things little things did annoy me enough to log on and write a review.
May 19, 2014
Rated 5 out of 5 by John56NZ The hotel has great features.
The staff were very friendly and accommodating. First class in all respects.
July 21, 2014
Rated 4 out of 5 by robert1951 service
the service needs improvement, my room was never make up without me asking many times, first day I called the service line at 12.00 H ( before was no disturbing) to make up roon, came back 17.00 h, room was not done, called again and went out , came back 19.00 h room not make up , called again nobody came, at least 20.30 they came to claen, same experience next day!
Then the service tel.line was most of the time not reachable, tooks always long time before answer, the concierge has no idea about Singapore and where to go, does not know any of the famous places, and taxis was big problem ,this can maybe imroved if you can make agreement with taxi company
October 1, 2013
Rated 5 out of 5 by bobec this hotel is very nice and comfortable
All staff where helpful and nice. Except when we arrived at around 9pm on the 27/012/2013 due to my wife not being very well as she had taken a fall two days previous however we did not want to miss our holiday as only time available. Prior to taking this trip from Perth Western Australia we were told by our travel agent that we would have no trouble to up grade to a superior room when we got there. When we arrived on the evening of the 27/01/2013 we were served by a very nice and friendly female who's name was Jill, After explaining to her that we would like to pay for a superior room she said she would assist us with this.
She checked rooms available and it appeared to us a room was available for us however she stated she had to speak with her supervisor who was a male standing at the next counter working on the computer. at this time we were the only customers at the counters.
Jill spoke to this male supervisor who did not even acknowledge us and kept looking at his computer and did not even acknowledge what jill was trying to explain to him he then looked at my wife and I with what appeared to us to be distain and said straight out NO jill further slope to him however he kept shaking his head no and ignored us. We could see that Jill appeared to be embarrassed and and uncomfortable and she said sorry no room at that time available but she would try and assist us to move later.
We were booked into room 525 and after a couple of days we approached Jill and informed her not to worry about changing rooms as we did not want to unpack and pack again as my wife was not well for the first five days of our stay I have brought this to you attention as I own my own business in Australia and found that the male manager on duty was rude and unhelpful and that evening he did not afford us the proper respect and customer service I would expect from your hotel Unfortunatley we did not get his name but will always remember him. We will remember Jill as a very nice and considerate person and a asset to your establishment.
Other than this incident at the beginning of our stay at your hotel we had a good time and thank you for the opportunity of giving this feedback that was of some concern to us
We have ticked that we would recommend your hotel but the incident raised with you does not help that decision
January 11, 2014
Rated 5 out of 5 by sloves Excellent Get-away experience!
Room - The rooms were very nicely designed. It is exactly as how you have seen from the website. We stayed in the Wonderful room, the smallest room in the hotel, but yet we already find it pretty amazing. Although it is a little expensive, it was worth it as the room was spacious and we had the nice view of one marina. We loved the sound system in the room and the unique lights in the room! You can choose from pink, purple, white, blue, etc to suit your mood. The toilet is pretty amazing with a nice tub and showering area. The best part is, the design of the toilet is great that even when you use the tub or the showering area, you are still able to keep the toilet dry. The room had one of the best bed I slept in, but the pillows were a little too soft for my liking. The toiletries provided were pretty amazing, from the brand BLISS. They had a wide range of toiletries even facial wash and body butter.
Customer Service - Checking in was a breeze. This is the first time that the customer service at the check in counter explained everything in detailed to us, from the room, to the use of the facilitates, the restaurants available, etc. Thumbs up for that! Apart from that, we notice that every staff who walks pass you will attempt to say hi or at least smile at you. The security of the hotel is also good as you have to place your room keys into the lift before going up. We would also want to give special recommendation to the people working at the pool and the pool bar. As we visited the hotel during the valentines weekend, everywhere was serving the Valentines Menu which we were not keen on having. The only place available with 'normal' food was the pool bar - WET. The bartender, Kelvin was really friendly and chit chatted with us through the dinner and offered great recommendation for the burgers there! The pool manager came by and said hi to us. When he knew we were on our honeymoon staycation, he actually surprised us with a lovely chocolate cake! Really impressed with this gesture made our stay even more memorable!
Environment - The only facility we made use of was the swimming pool. The pool was great and it was good to know that it is 24 hours! They even provided floats and stuff for guest to use at the pool that made it a nice place to chill out. There were plenty of chairs and even hammocks for guest to laze around in. Iced water was also served regularly at the pool. The rest of the place like the main lobby or the lift lobby is filled with cool art pieces that added to the atmosphere of the hotel. Drinks were also provided at the lobby. Although it was the Valentines Weekend, we did not feel that the hotel is overcrowded, but yet it was still cozy and quiet that made this trip really relaxing.
Other services - The Wifi provided had very strong connection and we could connect our gadgets to the wifi anywhere in the hotel! They also did not limit the number of gadgets we could connect to.
We would definitely recommend people to visit this hotel and thank you for living up to the expectations of the 5 star hotel. You have provided services beyond our expectations!
February 17, 2014
Rated 5 out of 5 by btl05 Lovely hotel for a quick recharge
Due to our busy schedules, my husband and I decided on a staycation (local holiday) at the W Singapore to celebrate his birthday and our anniversary. We were not disappointed.
We arrived at the hotel slightly early (2pm – usual check-in time is at 3pm). As our room (An Away Room) was not ready, we decided to head for lunch. The lunch options were limited. The Kitchen Table was the only restaurant serving lunch. However, it only served buffet and was extremely crowded. We wanted somewhere quieter, so we headed up to the WooBar. The WooBar is a lovely venue that overlooks the pool. The drinks menu was interesting, however, the nibbles list was limited. (This meant that we had to order food via room service later.)
At 3pm, we checked if our room was ready. Unfortunately it was not. At this point, the welcome staff kindly upgraded us to an Away suite. Our upgraded room was spacious and had a spacious plunge pool. The room had all the usual 5-star hotel amenities.
For dinner, we decided to dine at SKIRT. We were extremely pleased to be served by Navin, as he was not only knowledgeable (gave great recommendations), he was attentive and made a mean cocktail. Food was good, and comparable to other steakhouses on the main island (e.g. Mortons, Ruth’s Chris, Wooloomooloo).
As it was my husband’s birthday, I worked with the Welcome staff to surprise my husband with a cake. Shilpa went above and beyond by personally decorating the room with balloons and other decorations. It was definitely a lovely surprise, and made the stay very memorable.
What we love about the hotel is the thought that goes into the little details to take the stay from “great” to “wow”. Overall, it was an exceptionally relaxing stay. We would definitely be back, especially when we need a quick recharge.
• Lovely room – clean, well maintained
• Lovely grounds – clean, well maintained, relaxing
• Friendly staff – great service
• Limited lunch options
• Seems to have limited SPG participation
• No complimentary parking
Note: The W-brand has more of a “Miami Club-vibe”. It is great for professionals and couples. If you are looking for a family friendly hotel (traveling with children/ grandparents), this might not be the best choice for you. And, if you are looking for a hotel that is close to shopping malls, restaurants, etc, this will also not be the best choice for you.
November 14, 2012
Rated 3 out of 5 by hen16 This hotel has the coolest interiors
This is one of my favorite hotels. Ive always stayed at Starwood Hotels when Im in Singapore which is almost every year!
July 19, 2014
Rated 4 out of 5 by FatBoyOz Family Stay at W Hotel
We recently stayed at the W hotel in Singapore, it had been some time since I had visited Sentosa and was initially hesitant, but found getting around a breeze and the new facilities and amenities that the Island now offers is exceptional.
The Hotel is extremely funky and the staff were extremely professional and couldn't do enough to make our stay enjoyable.
My only comment is that there beverage pricing was extremely high and if was more reasonably priced we would have stayed around the hotel longer to enjoy there hospitality but at the ridiculous pricing this would detract most visitors.
May 26, 2014