Rated 5 out of 5 by Iamboku Amazing People & Hotel
One of the best hotels we have stayed at in a long time! Every single employee, from the hotel managers to the people who opened the front door every time you approached, was polite, friendly, knowledgeable, and eager to help. The pool and gym are open 24hrs so you can use them when you want. The equipment in the workout center was great and in working condition. Even the late night cook made us something that was no longer "available" but he made it anyway. We will definitely be back!
April 3, 2013
Rated 5 out of 5 by Fernando Heaven on Earth
Being a businessman who travels 200 days a year, one can become a staunch critic of hotels. The W in Sentosa cove was, in all aspects, perfection. The best breakfast I have ever had in my life, the rooms are glorious, the pool is lavish, and the staff is the friendliest I have ever experienced. What ever you want, whenever you want. Flexibility 24 hours a day.
The relationship quality-price is outstanding.
The ambiance is the best in the Island.
We will be back, as often as we can.
March 25, 2013
Rated 3 out of 5 by EG00 Lacking in Service
You have good hotel facilities. However, there are many room for improvement. This is the first hotel that I was told to clear room by 11am despite been a platinum member. After taking to the manager, it was only extend to 2pm and reason given was that the hotel is full - which I totally cannot see how the hotel was full from my travel experience. In addition, staffs only managed to answer questions, no delights to customer. Transport ferry service was also not frequent for user.
February 15, 2013
Rated 5 out of 5 by yennG WOW
Fabulous Stay! Simply the very best hotel.I don't have enough words to tell you how fabulous it is. Starting with the customer service which is exceptional from door entrance, F/O uzair, Woobar korean lady & others, all F&B venue are so awesome and almost everyone are so great! Great leader! The rooms are so comfortable, amazing pool & marine view WOW. The all hotel is just perfect. A real lifestyle amazing experience. I love the W brand and one the best I stayed In. Awesome!
February 16, 2013
Rated 4 out of 5 by Christiana Lovely Weekend Getaway
Hotel was running at full capacity, but front staff did their best to make each guest feel valued and welcomed. Loved the pool and the wonderfully soft bedding - made for a refreshing weekend getaway.
March 3, 2014
Rated 2 out of 5 by Jelki Its more mass than class
As an platinium member this hotel didn't meet the expectations:
The baggage service took inbound 25 min - outbound they didn't show up after 15 min.
There was no room upgrade
There was no late check-out ( we had to leave at 1230)
there was no newspaper delivered to the room.
They have a good first impression - but thereafter it declines . They go more on large groups , therefor its very crowded.
Anyhow its a nice hotel with very good breakfast and a fancy pool area.
October 21, 2013
Rated 5 out of 5 Fantastic hotel
Very nice hotel decortions overall.
interesting and designer style furnishings.
Very clean as I would expect for a new hotel.
Branded fittings, although usage needs some familiarization with.
Very friendly hotel staff and they seem to be very experienced. Especially like the international contingent of staff which makes me feel of being in a different country.
Overall I would highly recommend this hotel. Keep up the good work W Hotel and I hope the quality is maintained.
April 2, 2013
Rated 5 out of 5 by Zac29sg it was a fabulous deal
Really enjoy the stay with my family starting from the reception area right up to the room standard.
Thank you for upgrading my wow suite to fabulous wow. Its was huge and very cosy. The room service staff that serve me was very polite and kept asking if I do need further assistance in my room.I had a great stay even 1 night.
he only thing is amiss was if the plunge pool is heated as it was very cold. neither less great job and service.. Would definately book again
June 9, 2013
Rated 2 out of 5 by Scraps Even non-smoking rooms smell of smoke
When we arrived we were given a smoking room even though we'd asked for non smoking. It was very late and the extra bed we'd requested wasn't made, even though I asked for it again at check-in. So it's now past midnight (it's not like they didn't know we were coming, as wed pre-paid and mentioned our arrival time) and we have have to wait for a new room and new roll away bed. The new room still smelled smokey. We called the next day to have our room serviced, it still wasn't done at 9pm. Not enough dinning space, it's all kitchen in the dinning area so we waited 20 mins for a breakfast table. It's all looks and no substance. At midnight, it should not be up to the guest to 'see if the extra bed is made up and ring if it's not'. Surely reception should ring housekeeping, they
knew we had a child. Very annoyed with the service.
October 18, 2013
Rated 3 out of 5 by Tean Service
It was unsatisfactory during my check-in. Reservation was done online and has communicated via email confirmation with the hotel. However, when during check-in I was told that no amount has been deducted as this was meant to be a gift by a friend.
The service which I've received was unpleasant and I've asked the hotel staff to ensure no deductions of the payment is to be done thru my credit card and she doesn't seems to understand what I'm requesting. After rectifying, she realized that is the hotel mistakes and no charges will be charged to me.
Conclusion is the training of the staff and how equipped are they and I've asked her the hotel staff don't they have such arrangement before, she couldn't answer me.
I was disappointed as W Hotel is one of the well-known 5 star hotel and this is the service which I've received.
August 6, 2013
Rated 5 out of 5 by Cnathalie1912 Fabulous gateways hotel
I travelled w/ my family and we've already anticipate to be bored during our stay, as the location of the hotel is quite far and we were several times to universal studio. But we were wrong, eventhough not having much facility, the location of the hotel itself is very good, surrounded w/ beautiful scenery, which made us even didn't go no where. The staff is very friendly and helpful, the room was very clean and comfort. For sure i'll missed and come back again.
August 10, 2013
Rated 4 out of 5 by NBJ91 Great hotel except for the power shutdown
Stayed on the night when the hotel had a power interruption at the stroke of midnight until 4-5 hours later. Had to wash up in the dark as we just got back to the hotel. Nonetheless, they offered a complimentary night in replacement even though my girls might not be around anymore. But still, we did have a fair share of good rejuvenating moments during the day as well. Pool was great and i simply love the room layout/bed/scenery.
December 21, 2013
Rated 4 out of 5 by Pande1023 Great location and excellent staff
welcome staff especially Cara was extremely good and well informed. overall facilities and quality of food was excellent with a great location.
March 2, 2014
Rated 5 out of 5 by Kylie Excellent all around
A great hotel for a more relaxing stay in Singapore. The Sentosa location has both its advantages and disadvantages. The advantages are the beautiful surroundings and the extremely peaceful location. The disadvatages are the distance from the City and the time needed to wait for taxis plus the additional costs on the fare. However, as long as you dont need to travel backwards and forwards every day the upsides of the location massively outweigh the downsides.
May 28, 2013
Rated 5 out of 5 by Thailandbob New Hotel, Great Experience
My stay at the new "W" hotel in Singapore was outstanding. The hotel has only been open for 2 months and the service was the same as I have experienced in more seasoned hotels. The staff is very attentive and do whatever they can to assist. The facilities and rooms are impeccable, mostly because they are new. The location is very nice, but do to the newness of the hotel, it can be difficult for taxis to find, at least over the next couple of months.
December 2, 2012
Rated 4 out of 5 by TC1971 Understanding customer preference.
Regarding my stay, my guest had arrived before I did so all the usual check in procedures were handled with that person.
When I arrived, I was informed that a room upgrade had been made at an extra cost of SGD117++.
Also that the guest had asked for welcome drinks instead of points.
Regarding the room upgrade, if you are going to upgrade me at no cost without informing me, that's fine.
But if it's going to cost me, I think you should give me a courtesy call before proceeding.
Otherwise, it puts me in a very awkward position in the event I am not ok with such additional costs due to possible company budget constraints.
Fortunately, I managed to get it waived. But only after repeated requests at the front desk. And mitigating my request with the fact that I usually get upgrades for free.
Close one. Phew!
Secondly, if you check my history, I always choose points over any other privileges. So the front desk should not have given that decision to my guest. Again, such decisions should always be left to the member.
I shall remember to write such requests down while booking the room in the future.
But I hope you guys take this constructively as well.
Other than that, my stay was awesome. I love the ambience of the hotel. Will be back.
March 3, 2014
Rated 5 out of 5 by LisaM5867 Long Weekend Stay
Basis of Comparison for stay was another exceptional W hotel. W Sentosa met all my expectations and exceeded some also. Hotel was clean and worth its star rating. Staff exceeded customer service expectations, our needs were met and exceeded. Would definately recommend W Sentosa to anyone thinking of visiting Singapore. Location is great and a nice distance from the overly commercialised/retail section of Sentosa but close enough to visit them.
May 29, 2013
Rated 2 out of 5 by Hock882 Great Hardware Poor Software
Wonderful facilities and lovely building. Too bad the staff and service etc is so lacking. Beds are too soft as well as pillows, poor quality of sleep. Staff very inexperienced and some are downright rude, especially the restaurant manager at breakfast or seems to act as one (Indian guy dressed in black). Tried calling the whatever/whenever line, more than 10 mins still no answer. Tried a few times, in the end, had to walk down to the counter to get assistance. Was at the pool on Wednesday and only 1 staff present, had to dispense towels, take orders for food and drink, pump inflatables, poor guy was running round in circles. Waited 30 mins to get my drinks. Shuttle service to RWS is a joke, one way service every blue moon. Or wait for the sentosa shuttle which takes 35 mins to get to RWS from W. Got a great asset and location in Sentosa but very poorly executed.
November 29, 2013
Rated 5 out of 5 by Cori Another Great W
This new hotel met all expectations for a business visit. The staff called me by name and were friendly and always accommodating. It is a new hotel and everything was in great working order, breakfast was fantastic. My only minor comment would be that 50% of the rooms appear to have nice views while the other 50% do not. I got to overlook the entryway so I would definitely request an even numbered room which would face the pool and/or marina.
March 9, 2013
Rated 5 out of 5 by Lowflyingfox Excellent
I really liked the excellent service, room, and the quiet room and atmospheric beat elsewhere. The theme is fun and irreverent. Only issues: the Bose sound system required to operate the TV could be better explained. I had to make a call for help as I couldn't figure it out. Also, the shower door allowed water to flow out under it and that wet the bathroom floor. Minor issues in an otherwise excellent stay. This gem was worth the discovery.
March 8, 2013
Rated 5 out of 5 by AlvinP Great Stay
I stayed over at W over the weekend for the experience and to grant my friend his birthday wish. I am amazed by the room set up and its bold design and modern feel. The rooms were hi-tech, modern decor, great and most importantly clean. I was impressed by the services provided. I had stayed over at some of the local hotels and this proved to be the best experience ever. Perhaps the location and sea facing plays a great part. I did feel that I am out of country feeling. Stress free! Great feeling!
The large pool with floats provided gave us a great and fun time at the pool. I had the chance to upgrade from Wow Suite to Marvellous Suite as there was some fault with the bathtub. To me that was a great service recovery move and the Service Manager was insistence on the offer despite that I was ok with it. Impressed!!! I would be back again for sure.
May 21, 2013
Rated 3 out of 5 Hotel operator didn't even bother to get back to me, twice!
As a platinum member, the receptionist offer to upgrade my 8-day stay to a suite, upon check in. As no suits were available, they offered to try the next day, which I duly agreed.
Come the next day, when no one got back to me, I called the operator to enquire( not demand). Operator said she will check with reception and get back to me. No one called me back.
When I called to check again, about 2 hours later, another guy operator answered, and again requested some time to check with the reception.
Needless to say, again no one called me back.
Was I in the room when maybe someone called? Of course I was, until I decided not to wait any longer and left for dinner at 6pm.
What a let down. Beautiful hotel with totally crappy follow up service! Sigh
Another 6 more nights to go. Maybe, just maybe they will finally call. Just don't hold my breath waiting.
June 16, 2013
Rated 4 out of 5 by Cookies88 Staffs need extra training
1. One of the girl working in swimming pool was quite blur, maybe she was a part time staff. I asked if I can just take the toys, e.g. Water gun, float, because its our first time. She gave me a blur look, her answer was "what, what?"
2. The room cleaning only done around 5pm! That was after we went to SEA aquarium, the USS and went down for a swim. Short of staffs
3. Dinner time in the Cafe was good, only also short of staffs.
August 12, 2013
Rated 4 out of 5 by MaximD revieW
Nice hotel, the interior (especially the rooms) is in an interesting modern design. A large area of the room, bath with window. There are all the necessary accessories. Friendly staff. Large pool. Parking for yachts. For breakfast I did not have time to try (I left the hotel early). A gym. The only negative, in my opinion - far from station Sentosa express. But it is because of the specific hotel - it's built for yachtsmans.
October 9, 2012
Rated 5 out of 5 by Sue25 Great Location with lovely staff
The hotel is situated in Sentosa Cove away from the crowds in Resorts World. The marina is coming together with several restaurants already opened. The hotel pool is great with some lovely features such as the modern hammocks and swim up bar. Staff were very helpful and quick to respond to requests. My only criticism would be the restaurants could be improved upon with a good kids menu and some better thought out dishes.
February 13, 2013
Rated 4 out of 5 by MumToBe The best hotel with an amazing pool in whole of Singapore!
This hotel impressed us with its huge sprawling pool. The gym and hot jacuzzi whirlpool were also impressive. My family enjoyed the stay here a lot!
The pillows in the room were a tad too soft, the lightings in the rooms were funky varying from light purple to yellow hues. Everything in the hotel was designer made to the very detail from the lightings to the mirrors to the wall features. Overall a fun & memorable stay!
February 17, 2013
Rated 4 out of 5 by DJG64 W - staying at Zouk out weekend
Hotel is very nice, facilities especially the gym and pool area are lovely. We had dinner at the skirt restaurant which was very good. The one area for improvement is the staff - its abit hit and miss in terms of service, partially because the hotel is new. Most staff are really keen to help even if they don't know how, and there were really nice touches like the effort the guy went to for my latte at breakfast etc..
December 13, 2012
Rated 5 out of 5 by Lunnar01 W Sentosa Cove Singapore
The location and hotel were great. Jill who checked us in was very helpful and friendly. She is an asset to the hotel. She gave us information that made the orientation of the hotel and facilities a lot easier when we cheked in. Great that the pool was open 24 hours and we made full use of the pool during our stay. Would highly recommend to stay at the location if one is looking to spent a few day on Sentosa Island.
April 8, 2013
Rated 4 out of 5 by caseyw23 Nice decor, good place to relax and friendly staff
I have a really wonderful stay at W Hotel. The rooms are very clean and well-decorated. The swimming pool is a good place for me to laze and relax.
I deeply appreciate the staff of W Hotel to give a complimentary treat at WooBar and of course the nice goodies at the door on Christmas Eve.
I would definitely come back if the opportunity arise. Thanks, W Hotel.
December 26, 2013
Rated 5 out of 5 by TERNG Immaculate Property, Excellent Service
Superd Property with scenic Marina and Ocean View. Excellent Suites/Room layout with generous Balcony Space. Exceptional Pool and Fitness Centre. Rejuvenating SPA Experience - Must Try.
Awesome service staff across the board - Extremely Courteous and helpful. Tribute to Nancy & Jenny from Kitchen Table for their superior service attitude.
Strongly recommend this hotel. One of SPG best property not to be miss
January 3, 2013