Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 614 reviewers.
Rated 4 out of 5 by Staffs need extra training 1. One of the girl working in swimming pool was quite blur, maybe she was a part time staff. I asked if I can just take the toys, e.g. Water gun, float, because its our first time. She gave me a blur look, her answer was "what, what?" 2. The room cleaning only done around 5pm! That was after we went to SEA aquarium, the USS and went down for a swim. Short of staffs 3. Dinner time in the Cafe was good, only also short of staffs. August 12, 2013
Rated 5 out of 5 by Great pool, spa & gym facilities My kids and I love the pool, they have floating mats, beach balls and water sprays to keep us busy. Nice music been played all day. Swimming at night is lovely and romantic. The indoor spa was rejuvenating. Overall, the hotel atmosphere is fun and vibrant! we even rented the hotel bicycles to explore the nearby vicinity and tried out the various restaurants at quayside ise. It would be perfect if they have buggy for family usage or segway. We have great view of the pool from our room. Would be good if they can incorporate the price of kids breakfast in the package. We would definitely visit the hotel again. Keep it up W hotel! Your staff are simply wonderful, esp your housekeeping staff at L7. August 12, 2013
Rated 4 out of 5 by GREAT POOL swimming pool operates 24 hours and offers many varieties of floats and water toys for kids ! Awesome ! August 11, 2013
Rated 5 out of 5 by One of the best hotel in Singapore I love staycation in Singapore due to my busy schedule that restrain me from going overseas. Therefore, Ive stayed in quite a number of hotels in Singapore, and W hotel is one of the best I've ever encountered. The service staffs are all well-trained, the room is definitely comfortable. A very thoughtful, good service, well-maintained hotel. I will definitely come back for more stay. Well done W hotel. August 10, 2013
Rated 5 out of 5 by Great staffs & services from W SIngapore Being to quite a numbers of good quality hotels but W Singapore really exceed my expectations throughout my stay with my family. Friendly & attentive staffs everywhere ready to serve you. August 10, 2013
Rated 5 out of 5 by Fabulous gateways hotel I travelled w/ my family and we've already anticipate to be bored during our stay, as the location of the hotel is quite far and we were several times to universal studio. But we were wrong, eventhough not having much facility, the location of the hotel itself is very good, surrounded w/ beautiful scenery, which made us even didn't go no where. The staff is very friendly and helpful, the room was very clean and comfort. For sure i'll missed and come back again. August 10, 2013
Rated 3 out of 5 by Disappointing staycation Initial impression was very poor with slow check in and crowded reception. Finally arrived at our room to find it was a smoking room and very unpleasant. Response to the request for a room change from staff was slow and I needed to follow up several times. We were eventually found a suitable room. The breakfast experience was crowded and chaotic. Some respite was found outside on the patio. Check out was difficult and I had to ask someone with authority to correct our bill. A staycation should be a pleasure and stress free. It was not the relaxing break we had hoped for. August 10, 2013
Rated 3 out of 5 by Service It was unsatisfactory during my check-in. Reservation was done online and has communicated via email confirmation with the hotel. However, when during check-in I was told that no amount has been deducted as this was meant to be a gift by a friend. The service which I've received was unpleasant and I've asked the hotel staff to ensure no deductions of the payment is to be done thru my credit card and she doesn't seems to understand what I'm requesting. After rectifying, she realized that is the hotel mistakes and no charges will be charged to me. Conclusion is the training of the staff and how equipped are they and I've asked her the hotel staff don't they have such arrangement before, she couldn't answer me. I was disappointed as W Hotel is one of the well-known 5 star hotel and this is the service which I've received. August 6, 2013
Rated 5 out of 5 by Awesome stay, impressed Love the cosy dip pool in the room and the little sweet gestures from the hotel. Room had thoughtful facilities and really keep the guests well covered. Staff came with a nice choc birthday cake for my husband once they knew that it was his birthday that day and came over to check after we've checked in to see if everything was alright. Stay experience was delightful and comfortable. Will be back again. August 6, 2013
Rated 5 out of 5 by Exceptional staff The hotel itself is beautiful from an aesthetic perspective but the warmth and friendliness of the staff makes the hotel a wonderful place to stay. August 5, 2013
Rated 5 out of 5 by Excellent Everything was better than expected. The staff, the room, the bed and the service. Staff were friendly and helpful. Room was clean and the bed was very comfortable. The sound system in the room was excellent. Service at the restaurants were great too. August 5, 2013
Rated 2 out of 5 by Lack of Follow up on requests Lack of Follow up on requests especially for special requests July 29, 2013
Rated 5 out of 5 by Fantastic Swimming Pool! When I choose a hotel for my family trip, I consider the hotel F&B and facilities (Especially B/F and Swimming Pool) important. And this hotel is one of the best among where I stayed. I had a great time with my son in the swimming pool at night and I will not forget the experience forever. July 29, 2013
Rated 1 out of 5 by nothing goog about this w the staff is not nice, the location is bad. there is no view of the hotel July 25, 2013
Rated 2 out of 5 by Disappointing stay It was a very disappointing stay at W. it was my daughter's birthday and I had booked 2 rooms. I had requested and remember and reminded W staff numerous times to send the cake on the second day, Saturday. A cake was sent on the first day, Friday. My husband told the staff that she had sent it on the wrong day but she insisted he keep it upon admitting W had made a mistake on the date and promised to send another one the next day. On sat, the cake never came. We checked and was interrogated by staff that it was sent the day before. We had to relate the story before it was sent late in the afternoon. We requested to make up room but after more than 3 hours the room was still not made up upon our return. W billed me for breakfast although my stay included breakfast. I had to retrieve my email confirmation before the bill was amended. The service is appalling and we had an unpleasant stay. July 24, 2013
Rated 3 out of 5 by Punished for extending stay? I extended my stay for 2 days, but had to pay more than my original booking rates, and without breakfast. Even though I have Starwood membership. July 24, 2013
Rated 3 out of 5 by A Good Hotel To Sleep In Excellent hotel for a staycation. Good: The W Signature bed really lives up to its name and the W Scent in the room is unique. The steak from the in-room dining is very good (wonder if that came from Skirt) Not That Good: Breakfast timing and choices should be more flexible. More choices and selections should be made available. Check-out time should be more accommodating too especially for guests like me with late flights. The welcome desk and concierge needs major improvements ... there is nobody to show us the rooms ... the welcome letter is not issued and that caused confusion. The swimming pool hosts did not offer any voluntary assistance. July 24, 2013
Rated 3 out of 5 by Need improvement on customer service Customer service is below my expectation for a W hotel. Front desk staff needed to check my room readiness at 9pm. Front desk staff gave me an accesible room when I request a normal. Wait line at breakfast. July 23, 2013
Rated 2 out of 5 by Air-con noisy Air-con noisy at one of the room I stay, particularly at night Pool carry out rubber works & created unbearable smell in one morning when there are so many guest using the pool, management should be more considerate & only allow such works at night when there are less guest using the pool July 23, 2013
Rated 4 out of 5 by i was disappointed that there was no flexibility I requested for early check in and late checkout and was disappointed I could not get either, especially late checkout. I did appreciate the nice gesture of a cake and chocolates for my wife and my wedding anniversary. July 22, 2013
Rated 5 out of 5 by Everything you ever want for a relaxing staycation! Needless to say, W is being W. Service, rooms, facilities have always been the best amongst the rest. In this case, however, I would like to specially compliment a Welcome Agent named Aizat. He displayed excellent customer service attitudes just by being pleasant, polite, courteous, sincere and approachable. It was fun talking to him whenever I saw him. July 21, 2013
Rated 5 out of 5 by Great Stay I had a great stay over the weekend, my daughter lost her mobile in the hotel but manage to find it back. The staff over there is so helpful & awesome. I will be back again for sure. July 15, 2013
Rated 5 out of 5 by this hotel is perfectly located, idealling tucked away in sentosa, and only a 10-15min drive to the city The hotel has everything, chilled bar, excellent restaurants, big pool with a bar in it, plenty of comfortable seats/hammocks/lounge chairs by the pool. the staff are very pleasant, always smiling at W July 15, 2013
Rated 5 out of 5 by First impression I think you have exceeded my expectation as a guest the first time I stayed in W Hotel. The staff were very welcoming, attentive to details and the personal touch was memorable. July 15, 2013
Rated 5 out of 5 by This hotel is consistent in design identity There is consistent among room, lobby, music in lobby, staff. They are vivid, joyful and excellent. July 14, 2013
Rated 5 out of 5 by Great celebration! I would like to thank W Singapore for a Wonderful stay! We were in W for a birthday celebration and staycation and we were in a Wow suite and a Marvelous suite. The rooms were gorgeous and spacious! The staff definitely contributed the success of the party with the ice, coffee capsules, champagne table and other requests. One problem which we could not solve was the connection of our laptop to the sound system. However, this was inconsequential once the party got going! Another small issue was the seating at breakfast. The Kitchen Table is rather small and we were seated near the open kitchen. My friend felt his hair was at risk of getting burnt! Thank you again W Singapore! I am hoping and looking forward to another great celebration later this week for my own birthday! July 14, 2013
Rated 3 out of 5 by At least it looks nice... My first impression of the hotel was "wow, this is swanky!" - the location is beautiful, the facilities very clean, and the Away room was exactly like the photos! Sadly, that's where it ends. Given the hotel is less than a year old, it should look beautiful, so the real test is the staff, and how well they maintain the rooms. The staff is friendly, but they just don't "wow" you. I had come in from China and wanted to exchange the rest of my RMB, but they only exchange USD & Euros. The day-to-day cleaning of the room is sub-standard (hair on the floor, trash left in the can, didn't change sheets despite the card on the bed requesting it, sink not cleaned, etc.) and even when I called to request a re-cleaning, they still didn't sweep the floor or clean the sink. I will say, though, that the staff in The Kitchen Table (restaurant) are great - they are very attentive to all patrons, and even had a clown come through to do balloon tricks for the children. The food was great, but if you're an early bird, I recommend giving the chefs an extra 30 mins (from opening) to get everything ready, else you'll be waiting to get noodles, eggs, or anything not self-service. For the price they charge for breakfast (SGD56/ea), you shouldn't have to wait for anyyyything! Other nitpicks - the keycards work, but are incredibly slow (except the room door), and the pools are friggin freezing!! They don't heat any of them, so be ready! All in all, not a bad hotel, and I'll likely stay there again on my next trip, but as a well traveled SPG member, I expect more from the W brand. This W just misses the mark, and I really hope they invest the effort in addressing these few things - it would make the stay really a "wow" all the way through. July 14, 2013
Rated 5 out of 5 by Wonderfully Wonderful Impeccable service, Room was paradise - clean and beautiful. 24hrs Pool was amazing with those swinging lounges/hammocks and all the inflatables provided, had the whole pool to ourselves! I'd suggest giving The Kitchen Table a miss, and head over to Skirt for the amazing drinks. Would definitely come back to W again! July 13, 2013
Rated 1 out of 5 by Poor Customer Service Two issues: 1) I requested for early check in and was told the day before checking in to call around 12pm on the check in day to confirm if early check in is possible. I called at around 12pm and was informed that early check in at 2pm is available. I reached W hotel at 2pm and was told by the front desk staff that room is not ready. I highlighted to the front desk staff that I called earlier to confirm that check in at 2pm is possible. He replied that early check in is subject to room availability! If no room is available, W hotel should not have informed me to check in at 2pm! I waited for 40 minutes in the lobby to get my room key. 2) I requested for free room upgrade. I understand perfectly that this is a request and W hotel is not obligated to meet my request. However, when the front desk staff told me that no room is available, he suggested to me that he has Fabulous room available now and I can check in immediately if I top up the difference between the Fabulous room and Wonderful room that I booked. I declined immediately because it seems to me that W hotel is only concerned about making more money from guest and not apologising for their mistake of asking me to check in earlier at 2pm when no room is available. It makes me wonder if this is the strategy to ask guest to check in early and later ask them to pay for upgrade when their originally booked room is not available yet! July 12, 2013
Rated 5 out of 5 by An unforgettable experience Featuring excellent views and great customer service (esp housekeeping which was next to immediate when requested), this hotel is really worth a stay. The mood lighting effects were pretty and the rooms have got everything you need. Another plus point was that the pool was 24/7 compared to other hotels. Overall, it was fantastic and I'd definitely go back again! July 8, 2013
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