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  • For stays longer than 90 days, please call 866-539-3446.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 610 reviewers.
Rated 5 out of 5 by Good service, great ambience The hotel staff at W Singapore - Sentosa Cove were friendly and helpful. A small surprise was prepared for us and it made our stay very memorable. The hotel is tucked away in an upmarket location, away from the hustle & bustle of citylife, thus it's great for a getaway. Been here last year for our wedding and the experience was even more wonderful this year. Highly recommended! June 12, 2016
Rated 4 out of 5 by Not worth paying for breakfast Myself and my friends getting chased out of the pool was resolved by Martin. He was kind enough to make amends and quickly handled the situation before my friends escalated it. Wifi was terrible, faced intermittent disconnections in the room. bellboys were commenting about other guests infront of us and we understood them. Breakfast was horrible, limited choices, staff didn't greet guest, only the manager did. Even when requested for water staff could even comment after this you can refill it yourself. Food at skirt was neglected and replenished at a VERY SLOW pace. June 6, 2016
Rated 5 out of 5 by Great Hotel with everything Just checked in to another Starwood property and as compared,W hotel beats them in any way possible. From the amenities in the room,to the staff friendliness to the equipment and size of the gym! If I had a choice,I would choose to go back to W again! May 29, 2016
Rated 5 out of 5 by Great Platinum Recognition / Service First stay at this property and recieved a very nice suite upgrade. There was a technical issue with the suite on the first night which could not easily be resolved so the next day were moved to an even better suite as way as apology for the issues and havign to move. Great customer service in my book and a great way to make a guest feel valued. The bar and restuarants were both good, brunch is superb and is a must. Found breakfast to be excellent also although at the evening not quite convinced the food was worth the money, still very nice though! Staff were all very friendly and helpful, checkin was easy and will definatly stay again next time in Singapore! May 24, 2016
Rated 5 out of 5 by A last hurrah in Singapore Overall, my family and I had a restive stay. We particularly appreciated the hospitality and openness of W team member, Sharon. She was attentive not only to my wife and I, but more importantly, my children. She was gracious and even provided us with a framed photograph of my family. It was the optimum gift and reminder of our last days in Singapore after five years of living there. Thank you to the W Hotel Sentosa and especially thank you to Sharon! May 16, 2016
Rated 5 out of 5 by Great hotel great staff Dear Mr Fabregoul, you have such a great team and they really strive to deliver the best level of service to your guests. From The personalised email sent by Isabel from welcome team, the warm welcome we received from the check in lady (sorry didn't get her name), the personalised meet and greet service from Sharon of guest relations, the friendly check out (sorry also didn't catch the lady's name), the super helpful bell/valet gentlemen (they are great staff and also have high level of photography skill:) ) upon our departure, all of them are fantastic! Room is flawless and super cool, we had buffet breakfast and a la Carte lunch at the kitchen table and both were good, love the amenities (balloon and two little ducks) too! Last but not least, thank you Sharon for the personalised Mother's Day farewell gift, it was perfect and made our stay very memorable! We really appreciate it! Will definitely come back again and refommend the hotel to everyone! May 8, 2016
Rated 2 out of 5 by Mediocre hotel with poor attention to details I communicated beforehand about my birthday celebration with W Insider. When I arrive, however, as a platinum guest, no upgrade was given, no room decoration, not even a birthday card. Contrary to promised, I wasn't given any cake voucher upon check-in. No "W Insider" was to be seen. The room wasn't ready, so I was told to wait, yet WiFi password was not provided. I had to go back to front desk, queue some more and ask for it. The room was booked for 3 guests, but was only given 2 key cards, so I had to go back to the front desk once again. Staff was unresponsive at Kitchen Table during breakfast hours even for a cup of coffee. I noticed flies in the fruits area in the adjacent breakfast section. The last night I ordered in-room dining for 3 people. The duck pizza looked unappetizing with poor presentation. Pork belly was of miserable quantity inside the pot. There were not enough chairs in the room, so we had to sit on sofa ottoman and on the bed as we dine. Thank goodness we were not there for romantic dinner. Asked for late check-out, but key cards were still deactivated at 12 noon. I had to go to front desk WAY too many times. When checking out, the front desk was chaotic. SPG elite line was the longest, ironically. Additional staff was eager to assist other guests, not me who waited the longest. I spent too much time for a simple check-out. Poor queue management. All in all, service still has much room to improve. Having been to many outstanding Starwood hotels, I was terribly disappointed by W Singapore. Not recommended, especially for special occasion celebration, considering the treatment I was given. May 3, 2016
Rated 5 out of 5 by First staycation This is my first staycation with family and won't be the last. I love the room and great view from the balcony. It is nice that the hotel offer rental of bicycles. I also enjoy breakfast at The Kitchen and the staff there are patient and helpful. Thank you to staff at Front Desk for offering us drink at Woobar April 18, 2016
  • 2016-06-28 T11:28:57.765-05:00
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