Rated 5 out of 5 by Andy448 Excellent Birthday Treat
I booked the W for a birthday staycation with my family. Excellent bay view from my suite courtesy of the Suite Award. Samantha and team caught me by surprise with a birthday greeting as soon as we checked in to our suite. Overall, this had been a perfect weekend getaway. Thank you W!
October 26, 2016
Rated 5 out of 5 by Ning14 My BEST experience with SPG so far.
The quality of service at W Singapore is unmatched by any others I have seen so far. It was a birthday celebration for my partner, and the W staff had gone way out to make it a very pleasant stay. The reception was friendly and very helpful, and very luckily for us, we even got a suite upgrade because of the platinum status. The guest relations gave a "surprise" with balloons and cake after we checked in. We were totally overwhelmed and mind-blown by the dedication exhibited by the staff.
Overall this is an excellent stay!
Because I booked the room under the Chasing SKIRT offer, we had set dinner at SKIRT. While the service is excellent as well, I wish they would publish the menu beforehand so that I can better decide if i want to take up the offer. Also, the hygiene level of the restaurant is not as good as expected because halfway through my dinner, I found a fly in my glass of wine. I'm not so sure when did it got in. They offered to change but I guess, this shouldn't have happened in the first place.
In gist, I'll definitely return to the hotel, but maybe not the restaurant..
October 23, 2016
Rated 5 out of 5 by AKDD Best Hotel Ever!
THE Hotel to stay at in Singapore. It has something for everyone. Our stay here will be hard to beat anywhere else in the world!
October 9, 2016
Rated 5 out of 5 by ELAYMAN Getting To Know W
As return guests, we remain constantly amazed at the lengths the team at W Singapore take to amplify our stay each time. For this stay, we got an invitation to experience afternoon tea at Drop the T2. Set at Woobar, this afternoon tea redefines whimsical with a novel selection of sweet and savoury treats, delicately arranged in an open bird cage. It even comes complete with a chirping toy canary! Good thing we didn't have a heavy lunch because we were stuffed by the end of it. Then there was the mixology session, where we were taken behind the bar counter and coached in the art of cocktail-mixing. We loved mojitos, so that was the first drink we learned to create. Never mind that we were novices, everything was patiently explained by Rochelle as we got our hands-on at bar-tending. For dinner, we decided to try Skirt for the very first time. The ambience was posh but approachable, and the service led by the restaurant's French-speaking manager was always warm. Our dinner party of four all agreed the steaks here are the best we've had - better than Cut, Lawrys, Bedrock, and Morton's. The high marbling of the Japanese Kagoshima ribeye was truly melt-in-your-mouth goodness! And to top a wonderful evening, we were treated to mini vials of mojito-flavoured palatte cleansers - just because we love mojitos. Through our many stays at the W, we got to know the hotel quite well, but we also realised that the talents at the W got to know us quite well too. We were fortunate to meet and chat with Stephane (Managing Director) and Rissa (Director of Rooms) during one of the evenings as they greeted guests at the lobby. With such attentiveness and a genuine desire to please, it is no surprise that W Singapore has become one of our favourite spots in the world. We're definitely coming back!
September 13, 2016
Rated 5 out of 5 by BLT2016 W for Wonderful Staff & Service =)
Special thanks to Nestor and all W staff who helped make my gf's bday celebration an unforgettable one! Nestor's service was exemplary; he was there (for us) even before our arrival - taking note of my requests and having them go according to plans on the actual day. There were also complimentary add-ons that were like icing on the cake and I am grateful for such levels of thoughtfulness that eventually added more omph to the bday surprise. The rest of the staff (from housekeeping to frontdesk) were just as wonderful - attentive and responsive. Lastly, kudos to the Hotel and staff for your attention to details; my lighter had decided to bail out on me and if not for the good old matchsticks that you brought along to the room, the bday cake surprise at midnight would have been delayed. Thank you W for the Wonderful experience!
August 31, 2016
Rated 5 out of 5 by ADELE888 VERY GOOD FAMILY GATEWAY
WE ARE HAVING A SHORT GATEWAY HERE FOR OUT 9YH ANNIVERSARY, WITH MY 3 KIDS.
WHEN WE WENT FOR BUFFET DINNER THE STAFF THERE ALSO VERY FRIENDLY AND KEEP ASKING US ANY FOOD FOR THE KIDS,THEY CAN ASK KITCHEN TO MAKE IT FOR ME.
UNFORTUNATELY ,ONE OF MY SON SUDDENLY FEVER DURING THE DINNER TIME, I REQUEST FROM THE RECEPTION AND ASK IF THEY CAN PROVIDE ANY MEDICINE, THEY DIDNT PROVIDE BUT THEY HELP ME GO OUT AND BUY ME THE KID PANADOL.I AM VERY GRATEFUL, I FORGOT TO ASK THE STAFF NAME,SHE IS VERY KIND!
FULLY RECOMMENDED W HOTEL.
August 29, 2016
Rated 1 out of 5 by JoelJen Extremely Disappointed
From recent review by phtan821, I'm only more upset and disappointed with W Hotel. This only makes us feels that just because we are NOT the member of SPG or a lower class of member, we do not deserve the good treatment where promises made also not to be fulfilled. Guest were treated unwelcome as well. I believe our occasion of celebration (Solemnization) is far more important than a birthday as the former comes once in a life time where the other is a yearly affair. Or just because the former only gives business once and the later has chance to return and give more business?? :( :( :(
August 3, 2016
Rated 1 out of 5 by JoelJen Poor customer service
we were disappointed with the customer service. Not only email not responded, we received questionable tone from staff when we mentioned that we are in house guest. My guests (we had our solemnisation in the hotel) were shunt off and told the front desk counter with SPG Member sign was closed without being asked what he needs or if he is a member. We were told that there is a sweet arrangement for our room but it did not happen as well. Very disappointing experience for our big day.
The only great thing we experience were from Skirt Restaurant - Ms Hanis was super helpful, caring and sweet. Not only did she let we and my guests enjoyed the dinner, she also made special arrangements for celebrating our wedding that make us have a memorable night, as well as birthdays surprise for myself and my guest. Thumbs up for Ms Hanis.
July 24, 2016