Rated 3 out of 5 by Cons69 Love location, not crazy about service
Called downstairs because I had a problem with the lighting.... 15 minutes and no one answered my call, called for a shower cap.... Had to wait.....was invited down for a drink with my corporate account rep..... No one on staff knew where to send me ... Never did get my drink. Tried using the business center.... No one to help figure out how to print, no instruction.... Nothing
Last night , I had to be up for 4 am to make a flight..... Loud music from the lounge til 4am .... That made it impossible to sleep. Love the location. But no so impressed with the service
October 29, 2012
Rated 4 out of 5 by WLC1 great location
Rooms look mod but are not very comfortable. Place is fun in the evening.
December 4, 2013
Rated 5 out of 5 by jlee0504 Best experience ever
I was on business for a week in europe and my wife joined me from the US in london for the weekend. Guest relations manager Jessica Patman upgraded my booking to a WoW suite knowing it was my wife's firest time visit in London, She made our time here very special. This is something i will never forget,
November 24, 2013
Rated 5 out of 5 by AF71 wow hotel
Great Hotel to have a cool wekend in London. Stylish Location, firendly stuff. Extreme WOW Suite... just fabulous !!!
October 30, 2012
Rated 5 out of 5 by dissatisfiedplatinum was a dissatisfied platinum
am compelled to rewrite an earlier review i posted on my initial stay in april 2012.
having shared my initial experience with the management. i was totally impressed with how they were proactive by listening to issues raised by guests.
they ensured me that my return stay would be a pleasant one and that they did.
on my return from w paris, was warmly welcomed late at night and was checked into an upgraded suite seamlessly.
the one week stay was utterly pleasant and they intuitively delivered what we are accustomed to as guests.
other hotels should emulate w london's management's team in genuinely addressing guests' expectations and realistic wants.
i congratulate the gm of the hotel for having such a great management team.
May 13, 2012
Rated 5 out of 5 by Glenn242 A true 5 Star experience
My Wife and I recently stayed at the hotel to celebrate our 20th Wedding Anniversary. From the moment we arrived to when we departed Jess and all the Staff were first class. Always polite and helpful, nothing was too much trouble. The room was surprisingly quiet considering its location with all the amenities you would expect. The night club was very exclusive but we were treated like VIPs by the bar staff. Thank you to all for such a memorable experience. Anyone reading this should think of the W first it you want 5 star luxury in the centre of London.
May 14, 2013
Rated 4 out of 5 by billybob8 consistency
Room was nice,clean and comfortable. Checked in on 17th late evening as a walk in and the receptionist (australian?) was very helpful and she didn't rush checking me in, taking time to explain everything. Unfortunately didn't get her name!
The guys at the door not so friendly! Feeling it necessary to mention in public at a crowded front door how much it would cost me.
Same could be said for the morning receptionist. Efficient rather than friendly.
Overall though doesn't take away from the fact the hotel is stunning as are most W hotels!
October 18, 2012
Rated 3 out of 5 by Vip4me Not the best W hotel
My biggest dislike was the bathroom inside a closet. The toilet was in the closet and was more like one you see in a portapotty. The windows are too covered up to see out clearly and all of the security at the front door is annoying. Who are they expecting the Pope? I could go on further but I saved that for Yelp. I will say that the positives were the cool door signs and the dark hallways seemed like a fun nightclub atmosphere. They tried on the design in the rooms but it was not up to my cup of tea. And why are the beds on the floor?
July 25, 2012
Rated 5 out of 5 by Gillp Great Central London Location
The W Hotel in London lives up to the chain's excellent reputation, and we had a great time here. The location by Leicester Square is very good for access to shopping, transport, bars and restaurants. The hotel has a lively, modern and funky atmosphere.
Rooms are of an excellent standard, and the staff are all attentive to guest's needs. Make sure you request a room away from nightclub, or could be noisy! We were round the back, and had no problems.
October 7, 2013
Rated 5 out of 5 by CapeCodTravelers Outstanding Staff, Ideal Location, Amazing Property
We enjoyed a truly perfect stay at this property. We were upgraded to a gorgeous suite on a quiet floor and enjoyed flawless customer service by every member of the staff with whom we interacted. From the moment we arrived and were greeted with a welcoming, professional and gracious check-in - our needs were anticipated and exceeded. We greatly appreciated the personal care we received from every member of the staff. The concierge team was knowledgeable and creative; the housekeeping service was flawless, consistent and accommodating; and the doormen/valet/security service was responsive and charming. We also were thrilled with the quality of the food presentations both when we dined at Spice and when we enjoyed in-room dining. We are looking forward to returning to this property!
August 6, 2013
Rated 5 out of 5 by Reggy81 Excellent all round
This is the first time we have stayed at this hotel and it was just excellent. I was a little wary after reading some of the reviews so I asked in advance for a quieter part of the hotel. I can't rate the staff highly enough, nothing was too much trouble, everybody was extremely polite, helpful and above and beyond their roles. The room was immaculate with excellent black out blinds, and no noise at all despite staying on a busy Friday night.
I would most definitely stay here again, many thanks.
July 15, 2013
Rated 5 out of 5 by Murpho 5 Star All The Way!
Spent weekend at W London as anniversary surprise for my good lady.
W is in superb location, right in the heart of London and nearby to all fantastic theatres and restaurants all in easy walking distance.
Staff were very helpful and even provided us with an awesome room upgrade to WOW Suite which certainly lived up to it's name!
The Wyld bar was also very vibrant, with superb music and great party atmosphere.
All in all we couldn't fault the whole weekend - well done to the W team and thank you!
June 10, 2013
Rated 5 out of 5 by KevRaf W = Wonderful
Once again a fantastic stay at The W Leicester Square. Having stayed at many London Hotels over the years The W Leicester Square is now almost like our home from home in London. There is always a ward welcome from staff who welcome you as if they remember you from last time, the rooms are fabulously chic and the bar area goes from chilled out for a morning coffee to a buzz of activity in tehevenings. We have stopped shopping around for stays in London and The W is now firmly on our favourites toolbar
October 4, 2012
Rated 1 out of 5 by DCGuy2777 Bad Hotel Void At All Costs
I am an executive platinum member, they had we wait 3.5 hours to get a standard room. There was no upgrade, no apology, nothing
June 10, 2012
Rated 5 out of 5 by JonathanF Very good experience
We had a wonderful time in the W London. It is a beautiful hotel that is well located in the city. Most everything that we were interested in seeing/doing (Tate Modern, Carnaby Street, restaurants) was within walking distance. The Fabulous Room was too small, but everything was new and clean. The staff was very helpful and friendly. My wife and I really enjoyed the breakfast in the hotel's Spice Market restaurant each morning. I look forward to returning to the W London next time we are in town.
September 2, 2012
Rated 5 out of 5 by MissJones Amazing stay at the W London!!
I had an amazing stay at the W London! I will definitely return... The staff were great, would like to mention Derek from Welcome Desk and Will (waiter from the "Library") they were friendly, professional and very helpful and gave an efficient and quick service, which is just what I was looking for. Will went above and beyond and made us feel right at home!
Also the location, you just cant get any better! Right in the centre, where everything is happening...
Can´t wait to return!! Thank you.
December 5, 2012
Rated 5 out of 5 by ajd1564 A warm welcome from a cool Hotel
The Hotel has achieved that subtle and usually elusive balance between being a place you have to stay when you are away and a place where you want to stay longer when you're there.
The staff are as warm and efficient as they are cool. The rooms are a welcome change in style and comfort. The public spaces are invitingly different with interior designs that interest and excite. The W Hotel London provides an opportunity to have a different hotel experience - a really enjoyable one.
July 16, 2013
Rated 4 out of 5 by CJWH229 Small issue with lights
This was a lovely hotel with great staff and a fabulous breakfast.
November 9, 2013
Rated 5 out of 5 by mateylondon Always a smile
The staff at the hotel are absolutely amazing and always know what you want before you actually know it yourself! Great atmosphere, comfortable clean rooms (and quiet!) and always a smile on everyone's face. I love coming back!
October 28, 2013
Rated 5 out of 5 by gimax w-ow!!!
Cool hotel, centrally located, excellent vibe!!
November 4, 2013
Rated 5 out of 5 by ally1966 Wow what can I say
Location was superb, staff friendly and not obtrusive, Room was excellent and what you would expect for a hotel of this stature.
Modern and fitted in with London, I have stayed in some Hotels around the world and will come back again.
Well Don to everyone for making it a weekend to remember.
October 14, 2013
Rated 4 out of 5 by Mayes12 WC situation is odd
We loved the hotel and the room was beautifully decorated, but our main issue was the WC facilities...or lack of. The shower led directly out into the room, meaning water went everywhere in the room when we stepped out. And the toilet was behind a swinging door with spaces in it, so you could hear everything anyone was doing in there. It was supposed to be a romantic getaway, but hearing every detail of the toilet activities made it less so.
July 25, 2012
Rated 4 out of 5 by StayattheW Great Hotel, Great Location
Great location for this fab hotel. Only issues were:
1 - You couldn't check in until 3pm - doesn't help customers flying in from the US whose flights almost always land in the morning. It turns out Housekeeping was slow to start - 1pm!?
2 - The sink where you would wash/shave etc had minimal water pressure and was shared with a workdesk.
Rate found = $240 per night. Expect better for ths rate to 1) and 2) elsewhere in simiiar locations.
December 1, 2012
Rated 5 out of 5 by Megzzzz WoW...
Having read most of the contradictorary reviews for this one, it was really a hard decision to make. But hey, it was the right one...
Everything from the moment we stepped in was just WoW. They even upgraded us to a spa suite just because we were celebrating my wife's birthday, and i am not even a gold member...
The concierge there could literally do anything, neddless to go into details, they were the best.
Will definitely go back soon
July 12, 2012
Rated 5 out of 5 by Poulette I loved the steam bath in my suite
It is thanks to the staff members Jesus and Jessica that I had such a fantastic stay!
October 28, 2013
Rated 5 out of 5 by Jys1208 Excellent service/room
This was my first time in London, and the W Leicester made my experience a memorable one. The hotel is centrally located, I was in walking distance to many sites, shopping, restaurants and more! The hotel staff was excellent, service was great! Had breakfast at Spice market, a massage at the spa, and there is not one bad thing I could say about this place. I will definitely recommend it to my friends & family and will be back!
May 24, 2013
Rated 5 out of 5 by MTexas Avante-garde Luxury
Stunning design with ultra chic bar...The rooms are very contemporary with advanced lighting system and open concept. The beds were very comfortable and great air conditioning. With black out shades and quiet room, we slept extremely well. However, as nice as the rooms are....the STAFF makes this hotel a Shinning STAR!!! Josh the concierge believes in Whatever Whenever....Everyone was friendly and effecient.
Will stay here agaih;
September 8, 2012
Rated 5 out of 5 by Wilhan78 Excellent!!
This is my second stay at the W Hotel Leicester Square and I love it even more! I requested Hypoallergenic bedding and received confirmations from the hotel that this would be sorted and it was. The afternoon rock tea is a must!! We went the hole hog and had the cocktail too, it was 2 hours well spent!! The cakes and sandwiches were excellent and very filling. We thoroughly enjoyed our stay and look forward to staying again!
May 24, 2013
Rated 4 out of 5 by Damien Where else?
I took my girlfriend to London for a short visit for the Olympics, and wanted a unique and different hotel that was centrally located. I have stayed at various other W's around the world, and this one strongly felt like it had it's own unique identity. I am a SPG preferred member and had booked via the Founderscard site.
Great welcome, helpful staff and a nice upgrade as I had booked a corner room - but they had no records of it. Luckily I had printed out my confirmation email. They upgraded me to a Junior Suite.
The stay was perfect in all ways, staff always smiling, cool and helpful. You would never know you're in the middle of Leicester square the rooms were so quiet. Basically, If you are looking for a hip, cool, unique hotel without the usual snobbery of such "tags", come to W. I will definitely be back for my countless travels to London from New York.
August 12, 2012
Rated 3 out of 5 by MC2012 Very disappointing for a hotel of its level
The hotel was clean and had a great location but I did not feel the staff recognizes SPG members well at all. If you are looking for a hotel that is loud and the cool place to be with staff having that arrogance to match than this is place. If you are looking to stay in a hotel where you do not need to repeatedly make a request or speak to the front desk as a SPG Platinum member to have your needs met than stay elsewhere.
July 23, 2012