Rated 5 out of 5 by Anderson42 Fantastic!
Everything associated with the hotel was excellent! The doormen, reception, staff, room service, restaurant, etc. All really fantastic! The location is perfect with easy access to tubes, shows, shopping, museums, excellent food, etc. Hands down the best place we've stayed in London.
March 8, 2014
Rated 5 out of 5 by AJZ123 The hotel keeps the W tradition
Had a great stay at the W london, which met all that I would expect from a W hotel. The staff were extremely helpful and tried to assist me as an SPG platinum guest. The only downside, was the delay in checking in.
June 30, 2014
Rated 4 out of 5 by BabyWilson When is a Suite not a Suite
Great hotel if a tad noisy at night! Great bar too! I booked a Studio Suite but honestly, don't bother wasting the extra money as it is a room with a desk and a very uncomfortable corner sofa!!! Stick to a standard room (now that's the first time I have said that for a few years).
February 3, 2014
Rated 5 out of 5 by CarrieAndHatem Wow what a suite and what service!
We stayed with you to celebrate my boyfriends birthday last weekend and what an amazing time we had with you.
I had booked a spa suite but when we arrived none were available. Drew was fantastic. He coul see how disappointed we were and offered us an upgrade to the wow suite which is out of this world! He also offered us free drinks and a free treatment at the spa as an apology. He went above and beyond to make up for the error. He is the definition of excellent customer service. Later in the day he also sent up a cupcake for my boyfriends birthday.
We felt very well looked after and like individuals not just another guest hoc is how you often feel at hotels. The suite was brilliant. The bathroom was my favourite area of the room. Everything was so modern and clean. If only i could buy half of the things inthe room!The room service we ordered was delicious- I recommend the Vietnamese chicken curry. Our experience was so much more than we expected and we will definitely be returning. Highly recommended!
August 23, 2012
Rated 5 out of 5 by Smartie77 excellent stay
I thoroughly enjoyed my stay in this hotel. I was on my own but can't wait to return with my girlfriend. Glamorous accommodation, great room, great food, great location. Well done.
July 12, 2014
Rated 5 out of 5 by Sksach Average stay
The hotel rooms are too techie with glass all over. A person who is tech savvy or a youngster can only operate the gadgets provide in the room. There is no proper cupboard for storage..
July 10, 2014
Rated 3 out of 5 by DanTann Smelly Bathroom
When I entered the room I was met with a foul, moldy smell in the shower and toilet areas. I immediately called down and someone was sent up to fix an issue with the shower and then clean. The issue didn't go away.
June 26, 2014
Rated 4 out of 5 by jg10030 Nice hotel, nice people
You guys are just barely below 5 stars. Here are a few gripes. 1. in my room I couldn't move the big round mirror that shot up from the counter behind the sink. That was not ideal. 2. I looked at the electronics panel that was available under the sink area and found a number of connectors. I plugged something in and it did not work as I'd expected. When I followed the instructions on the panel and called a number the person on the other end of the line had no idea what I was talking about and wanted to send an engineer up... I just wanted that person on the phone to have done what I was doing 1 time and know what I was talking about. 3. I recall going out the door and some of the doormen were very helpful while others barely acknowledged my existence. That was the day I needed their help getting a car as no taxi's were available outside. 4. This point is harder to quantify. The decor plus some of the people, while nice and impressive, seemed kinda slimy. Like staying at the cosmopolitan in Las Vegas. Like the hotel was designed to look nice/cool for the annoying, slimy 22 year old crowd.
June 29, 2014
Rated 4 out of 5 by consultant1001 All very nice, but the light...
I liked the hotel a lot, the only disturbing feature was that the light from the illumination of the facade was obviously shining into the room and couldn't be blocked by shades so it basically was light during the entire night...
I loved the breakfast buffet.
March 6, 2014
Rated 2 out of 5 by Ktse Noisy & Not worth the price
Wifi is very popular now, there is no free wifi in the room provided to the 1 / F lounge have free wifi. But too many nights out and compare the noise of strangers.
The water will flow to the hall when bathing.
The room can be added a pot Water Bottle better.
March 15, 2014
Rated 3 out of 5 by consultant1001 Check in/out incredibly slow
Overall happiness was alright, but the check in/out procedure was far too slow. Each employee took more than 10 min per person to process. If you have 3 people in front of you, that steals you half an hour - totally unacceptable for business trips....
March 22, 2014
Rated 4 out of 5 by Scemma Wherever, Whenever, Whatever.
Very nice Hotel, very well thought out. Staff were awesome & more helpful than could be asked for! Bar prices were rather high, though this is probably a London thing...... Overall were very satisfied with our stay!!!!
May 31, 2014
Rated 3 out of 5 by Frito32 Staff was great, room design poor
Room design was awkward with sink in the middle of the room and did not drain correctly. Shower leaks into toilet closet a bit. heck in was good. Check out poor- bill incorrect, bad taxi advice. Bell and door staff were excellent. Concierge was very good.
September 9, 2012
Rated 4 out of 5 by AZAEEEM Its a Good hotel but not Spa
i think the hotel is good in terms of location for young people and the service is good too .. I didn't like the spa .. very small and service is weak.
I highly recommend to avoid the spa and go to any near by place
June 1, 2014
Rated 5 out of 5 by Tbutts WOW (Suite)
We are loyal members of SPG, we love the W Hotel. That said, the W Hotel London went over and above all of our expectations AND upgraded us to a 1100sq ft room. WOW!
July 1, 2014
Rated 5 out of 5 by Landon21 Perfect Location for Visitng Yanks
Our first trip to London with Wimbeldon as our main focus. What a great location. Room service was wonderful and I must say I never expected the gym to be as well equipped as I found it to be. A wonderful place to stay for our first trip to London.
July 15, 2013
Rated 5 out of 5 by jogb london at its best
New hotel, stayed several times. Has al the glamour London can offer. Steps to near everything in London (ecxept Heathrow). Staff moves ahead of you to fit your needs.
A great option if you look for action and energy in the City.....
April 10, 2014
Rated 4 out of 5 by nancy127 Hip Hotel Atmosphere
Very hip and modern hotel
August 1, 2014
Rated 5 out of 5 by MSamji Best Located SPG Hotel in London
One of my favorite W Hotels, located centrally in London. During a recent trip, we experienced a Tube Strike that put no damper on our trip We were able to walk anywhere we needed within 10-15 minutes.
Staff were fabulous.
May 2, 2014
Rated 5 out of 5 by Charley66 Lost Bag
We lost our carry on with all of our personal belongings at LHW. The Concierge was able to coordinate a search and rescue to our amazement. Our stay went from impending disaster to fabulous.
Hotal and staff far exceeded our expectations.
August 28, 2012
Rated 5 out of 5 by Miro76 One night in W Hotel
Great Hotel, perfect Location, nice stuff, modern design, comfortable bed, very good bar, everything just great
July 12, 2014
Rated 5 out of 5 by toddml One Night but eWow what a night!
So its fair to say I stay here quite a bit, know the staff pretty well and due to the excellent levels of service and superb recognition of their return guests, I keep returning!
Unfortunataly on this occasion I only had 1 night, but it seemed that had an advantage, I was offered the eWow Suite if I didnt mind waiting until it wa vacated, otherwise I could have an upgraded suite straight away! Well easy choice and while that night Spice Market & Wyld beckoned got to really enoy the eWow the following day.
Why mention this simply to show what recognition this hotel gives to Platinum and frequent guests! I don't need to get the eWow upgrade to always want to return to this hotel (or second home) as the staff are excellent, the levels of service and recognition is as good as anywhere I have been including Asia.
I have to add Wyld was stunning and really took care of us, a great night, special thanks to Eric for looking after us and huge thanks to Youri who not only looked after us in Wyld but the following day at Taste of London, he was the star of the SPG tent!
It was simply a perfect stay, which was made possible by the excellent staff!
June 28, 2014
Rated 5 out of 5 by mateylondon Always a smile
The staff at the hotel are absolutely amazing and always know what you want before you actually know it yourself! Great atmosphere, comfortable clean rooms (and quiet!) and always a smile on everyone's face. I love coming back!
October 28, 2013
Rated 5 out of 5 by Mecho Stay 21st June
All was fine , we stayed in 710 - only comment if you wanted a bath it took about 1.5 hours to fill Jaccuzi to 6 inches of water - nice shower though !!
June 23, 2014
Rated 5 out of 5 by Mark66 Pure London Show Stay
I stay here quite often, the hotel is in a great location near China Town and Soho, the staff here are really cool and The Spice Market within the hotel is a great place to eat... I stayed here 6 days and ate there twice.
September 24, 2012
Rated 5 out of 5 by LisaLT Great Hotel
Perfect location for a quick weekend getaway.
July 21, 2014
Rated 5 out of 5 by zack W stands for Wonderful.
I had a great night’s stay in this hotel. The gym was good, the staff were friendly and helpful, and the room itself was very comfortable. I do wish there had been a bath in the room, considering what I paid for it.
May 27, 2013
Rated 5 out of 5 by MrsR0103 The best pillows I have ever slept on!
We stayed at the W Leicester Square a couple of years ago and loved it so much we came back to kick off our honeymoon! Great location, friendly and helpful staff and great room with the best pillows ever!
March 10, 2014
Rated 5 out of 5 by Acandella Great SPG treatment
I received early check-in and late check-out which made my stay so much better. The room was fantastic on the 7th floor so good views. The vibe is fun, staff friendly and location superb! Thanks for everything.
May 15, 2013
Rated 3 out of 5 by animax firealarm and evacuation
No explanation at all
July 19, 2014