Rated 5 out of 5 by Lovesagreathotel After many stays, still really wowed at this fun, luxury property
This W really rocks. I've had occasion to stay in rooms ranging from basic (which is fairly compact but makes an excellent use of space) all the way up to Wow Suite. I am consistently impressed with the tremendous quality of service across all departments, impeccable cleanliness, beautiful design and can't-beat location. Compared to most other W's I have stayed at, this one really meets the brand standards -- and makes me wonder why some of the U.S. properties miss the mark. Had such a good stay this time (as always) that I will come back in a few days on my way back from Europe. Love it1
March 10, 2014
Rated 5 out of 5 by yank2014 Great!
I love the W hotels. Some of them have been less comfortable than others, but the W Leicester Square was fantastic!
March 11, 2014
Rated 5 out of 5 by MrsR0103 The best pillows I have ever slept on!
We stayed at the W Leicester Square a couple of years ago and loved it so much we came back to kick off our honeymoon! Great location, friendly and helpful staff and great room with the best pillows ever!
March 10, 2014
Rated 2 out of 5 by Mrhammer322 Not Good
I have stayed at W Hotels all over the world and this one is the absolute worst. Beds are uncomfortable (borderline unable to even sleep), you can hear the music from the bar late into the night (even up to the third floor), and I have found the staff to even be rude at times when you complain about anything being wrong. I have stayed here 4 times hoping it would get better but it keeps getting worse. Never again. Don't waste your money!
March 6, 2014
Rated 5 out of 5 by Anderson42 Fantastic!
Everything associated with the hotel was excellent! The doormen, reception, staff, room service, restaurant, etc. All really fantastic! The location is perfect with easy access to tubes, shows, shopping, museums, excellent food, etc. Hands down the best place we've stayed in London.
March 8, 2014
Rated 1 out of 5 by SAM22 W Lounge
Tried to go for a cocktail in the W Lounge with 3 friends on Friday night - the girl with the clipboard on door was the rudest and most aggressive person we've ever come across, 3 of us work as event managers in the music and film industry and are always looking for new venues to host launches - we wouldn't ever look at the W again for employing staff that speak to people like that. There are ways of letting people know that they need to be on a guest list without being so rude and dismissive - no matter who you are. Sort your staff out and train them to deal with people in a professional and courteous way so you don't lose any more potential business.
December 16, 2012
Rated 5 out of 5 by Vincos THE NEW VIBRANT HEART OF THE WEST END
OVERALL IMPRESSION: With its glamorous W-style and A-list vibe (including ferocious-looking bouncers outside), this property gives the feeling of being the very centre of happening London but as guests we were always made to feel welcome at the party. The lobby seems to be one of the capital's hippest meeting places and there is a palpable air of excitement at any hour.
SPG RECOGNITION: From the personal greeting by the director during check-in to the hand-written notes from our Insider, every effort was made to make us feel like important and honored guests. While this should be standard practice across all SPG brands, many Ws are guilty of espousing style over the more personal touch so these gestures were particularly appreciated. Using a Suite Certificate, we were upgraded to a WoW Suite. It was Valentine’s Day and the in-room amenity of chocolate-covered strawberries and bubbly was particularly appropriate.
THE ROOM: With floor-to-ceiling wrap-around windows (even in the bathroom), the suite is nothing short of spectacular. The bath is one of the most beautiful I have ever seen with a centre island double-sink vanity, mirrors everywhere and a jacuzzi large enough for two. I particularly appreciated the many accent pieces, beautiful books and game board which gave the place the feel of a very glamorous urban apartment rather than a cookie-cutter hotel room.
LOCATION: Equidistant from Piccadilly Circus and Leicester Square, it doesn’t get more central than this. Virtually all West End theatres are within walking distance and sites further afield are accessible from nearby Underground stops.
EXCEEDED EXPECTATIONS: Unlike the usual skimpy interpretation of the Platinum Breakfast benefit by most Ws, this one provides a full buffet spread - and cooked English breakfast option - in the fabulous Spice Market restaurant. A fantastic goodwill gesture that starts the day on a very positive note.
DID NOT MEET EXPECTATIONS: There is a dedicated SPG Check-In Desk but a single queue for all so guests are served indiscriminately. As there always seems to be a huge crowd waiting, it would be nice if some effort was made on the part of the staff to distinguish who has the right to priority service otherwise this very valuable elite benefit is negated.
March 8, 2014
Rated 4 out of 5 by consultant1001 All very nice, but the light...
I liked the hotel a lot, the only disturbing feature was that the light from the illumination of the facade was obviously shining into the room and couldn't be blocked by shades so it basically was light during the entire night...
I loved the breakfast buffet.
March 6, 2014