Rated 3 out of 5 by CJC57 not for the business traveller
Unfortunately - not a facility for business. It is definitely for the tourist/party/nightlife crowd. Rooms are not conducive to working.
On the design side - it is very over designed. The designers tried too hard to make it hip and in doing so destroyed a lot of the functional aspects of the room. Bathrroms are difficult as the door blocks the desk area when open. The dressing area is black walls and ceiling and dimly lit. The desk barely holds a laptop.
February 17, 2014
Rated 3 out of 5 by Salina Great location
A great modern and fun hotel in the heart of london.
February 24, 2014
Rated 2 out of 5 by Simon76 Awful Service Lovely Looking
My stay went from bad to worse:
Tried to check in at 2:30pm and was told systems were down and asked to sit on a nearby sofa. After 20 mins of being ignored I complained to be told well it is not 3pm so you cannot check in yet anyway
Got to room which looked nice. AV equipement broken in room so complained - was told yes it is broken and no nothing can be done.
Spice market was lovely and the bar great
At 2am a loud party was being had in the room next door to ours 629, we complained. 3:30am still a very loud party going on which had moved to the corridor. A timid response from a security guard was given. 4:30 am the party continued by this point we had complained 3 times and nothing had been done. Eventually at 5am the duty manager arrived and shut the party down.
Wardrobe door was loose and fell off hinges preventing access to bathroom - engineer could not fix so we had it balanced up against a wall.
Just to top it all when checking out - the welcome desk manager said how was your stay! We told her and the response was well it is not our fault that people get drunk, doors fall off wardrobes, check in processes fail and AV equipment in rooms don't work. I assume she meant it was ours?
I stayed for 1 night spent £700 and was offered nothing in compensation for my troubles.
Final point when booking I was asked if it was a special occasion - I said yes our anniversary. Did anyone say happy anniversary or treat us differently.... NO!
Awful truly awful
January 22, 2012
Rated 4 out of 5 by Suuny33 Good Location
Convenient location for various facilities, such as, tour spots, good food and amusement.
February 23, 2014
Rated 2 out of 5 by jno1 Pass on this place
Not a good business hotel. Very cool looking hotel and probably great if you are 20-30 years old and looking to party. I hardly slept while I stayed there because of the all the noise.
February 23, 2014
Rated 3 out of 5 by NTC2000 A hotel that lost its charm
I stay regularly at the W Hotel, but the cleanliness has decreased. Bathrooms are smelling, the black carpet in the standard rooms are dirty
Platinum customers are not valued as in other SPG properties, upgrades are not common
Nevertheless, the FO and breakfast staff are really nice and friendly being a reason to come back - I want to highlight Andrew and Bernardo here
February 21, 2014
Rated 1 out of 5 by SAM22 W Lounge
Tried to go for a cocktail in the W Lounge with 3 friends on Friday night - the girl with the clipboard on door was the rudest and most aggressive person we've ever come across, 3 of us work as event managers in the music and film industry and are always looking for new venues to host launches - we wouldn't ever look at the W again for employing staff that speak to people like that. There are ways of letting people know that they need to be on a guest list without being so rude and dismissive - no matter who you are. Sort your staff out and train them to deal with people in a professional and courteous way so you don't lose any more potential business.
December 16, 2012
Rated 2 out of 5 by Socrates Pretentious, even for a W
I will disclaim that I am not the biggest fan of the W chain in general, but this W reminded me of Biff's casino in Back to the Future II.
The lobby resembles a tinfoil fitness centre helpdesk, while the corridors leading to the rooms are so dark that guests may be well advised to carry a torch to be able to see the inelegant plastic doors leading to their rooms.
The rooms themselves have a futuristic twist reminiscent of Wong Kar Wai's 2046 train ride and the bathroom is conveniently located in the middle of the room for maximum privacy.
The staff seemed quite pleased with themselves, perhaps too much to welcome the guests with due courtesy.
I only stayed for one night and I was very glad to get out of the casino frequented a flashy, hungover mob.
December 15, 2011