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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.8 out of 5 by 423 reviewers.
Rated 4 out of 5 by Mixed emotions I am a returning guest and choose this hotel over many others as it is comparatively new and centrally located. Besides, I have always been lucky to get a very quiet room. However, there are some things I cannot quite get used to: this is the only hotel I know, which considers it an upgrade when you are assigned a room on ahigher floor. Also, no matter how long you stay, the complimentary (little) water is not renewed. An unfortunate news this time was that breakfast is no longer in the quiet secluded restaurant on the ground floor but has been moved to the studios. The room looks like not meant for breakfast and neither is the atmosphere: you hear the conversations of neighbour tables, it is brightly lit and the music is playing loudly. Not an ideal start into the day - but the variety of food has been kept. April 16, 2016
Rated 5 out of 5 by Excellent staff We have been coming to this hotel for a number of years now and each time we leave delighted about our stay. The recognition we receive and the willing to help attitude makes this an easy choice for us on any visit to London. April 6, 2016
Rated 2 out of 5 by The good and the bad... The good - great location, good design, features and facilities, and the staff on the ground floor who were alwasy very helpful and polite The bad - robotic front desk staff who fail, either deliberately or because of the poor training, to recognise or mention SPG membership and benefits, the rooms with way too much furniture and knick-knacks so that its almost impossible to sit or walk around January 26, 2016
Rated 4 out of 5 by Decent property but a very crowded neighbourhood Great hotel but if you want a peaceful, non noisy atmosphere then I wouldn't recommend this hotel. January 26, 2016
Rated 1 out of 5 by Staff did not pick up a mail package despite messaging them in advance Messaged staff one week in advance to pick up a delivery package for me. Staff did not picked the package, and it was returned to the sender, causing a lot of trouble to me. Upgraded to corner room 729, which is the worse room I have been at W hotel. There is a huge column in the middle of the room that is not comfortable at all. Asked for luggage in the hotel entrance, and doormen told me to go up myself to 1st floor to pick up my luggage. January 18, 2016
Rated 5 out of 5 by Good W Hotel the awesome design and Models Hotels January 16, 2016
Rated 4 out of 5 by Close to everything you need in London Upon arrival late night, I was greeted friendly by the staff at front entrance and also the check in counter. Check in was quick and all requests were handled in proper care by W. Although all suites were gone that night, but W was generous to upgrade all 3 rooms to Fantastic Room on Level 7. The rooms are comparatively larger compare to other floors. You should stay here if you love shopping! All shops are within walking distance, not to mention amazing food. January 14, 2016
Rated 5 out of 5 by Great hotel at a Great location The staff at W hotel were all very helpful, which made my stay very enjoyable. They listened to the problems that I had with the rooms etc and tried to resolve them as much as possible. Camilla at the front desk was extremely helpful and deserved a round of applause. Problems do happen when you stay in a hotel and if staff is helpful and it would attract customers to come back and stay. W hotel is definitely one of the better hotels that I have stayed in London. January 10, 2016
  • 2016-04-29 T07:50:22.213-05:00
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