Rated 5 out of 5 by RWDCPA Overall a great hotel in a good location
First class hotel and very friendly / helpful staff. Located in a very happening part of London. Great bar/lounge. Made for a fun stay. Only wish they had a roof top bar or terrace.
July 16, 2013
Rated 2 out of 5 by surprise Did not meet expectations
Overall the level of service was a let down and the size of the rooms especially small and disappointing. Having staff that are cool should not mean that service is also cold.
October 12, 2012
Rated 5 out of 5 by Elena61 In the heart of London
Excellent hotel in the heart of London
April 21, 2014
Rated 5 out of 5 by yank2014 Great!
I love the W hotels. Some of them have been less comfortable than others, but the W Leicester Square was fantastic!
March 11, 2014
Rated 5 out of 5 by NJ588 Excellent Location For London Visit
The location is good for the center of London and the Eye. Next to China Town makes it good for food, and the surrounding is full of fun specially at night.
August 12, 2013
Rated 5 out of 5 by PKB01 A Great Experience
I thoroughly enjoyed my stay at the W London. The hotel looked and sounded cool and the staff were excellent. I will definitely come back again.
October 1, 2013
Rated 4 out of 5 by Anouk W London
I love this hotel however I never seem to be able to get all the lights out in one go :-)
March 19, 2014
Rated 5 out of 5 by Poulette The W London Staff are the best
People make the difference. The W London staff are such nice people. (apart for the doormen downstairs)
March 3, 2014
Rated 5 out of 5 by LovesDesign Seriously went beyond Expectation
I just stayed for business for three nights and had an amazing experience. First, I arrived from the States at 8:30am asking for an early check in. Realizing it was really early, I emailed and called the day before and received a response that they could see what they could do (thank you Enrique). Fortunately there was a room available and I was able to get up and running within minutes of being in the room (thank you Andrew at the front desk). Anything that was a bit wonky in the room was met with a five minute response and taken care of. I was in the room a lot and saw housekeeping staff, munchie box staff...everyone willing to help if I had a question, even if it wasn't there department. The gym is awesome (open 24 hr, the bar was great to meet clients at and the creative style of the room didn't depress me (like some hotels can) when you have to work in your room. Yes, the desk area was one long cool piece that had a sink, but it all worked out and I never felt cramped (remember I'm an American:) Had an early departure and at 4am was able to go to the business center and print out a boarding pass (also 24 hr!). I'd go back in a heartbeat.
January 27, 2012
Rated 5 out of 5 by ModeNeverLetUDown W for WOW
Rooms are amazing, Staff are brilliant, so friendly and helpful....Location is awesome!
We cannot recommend this hotel highly enough!!!! :)
June 1, 2013
Rated 3 out of 5 by dissatisfiedplatinum Not a w experience accustomed to
bad check in experience and was informed paid room upgrade is only available, otherwise non in available not even to the next category!
April 25, 2012
Rated 1 out of 5 by Redeye12345678 Totally disappointed - Will definitely not return to this hotel!
Totally disappointed with this hotel and SPG.
I redeemed 2 rooms at this hotel from the 22-23 June. Requested in advance to have adjoining rooms as we were travelling with 2 young children. Arriving from a long drive from Edinburgh to London, we reached the hotel at 12:20am. Tired and exhausted, we were told by the hotel security to park our car by the road curb in front of the hotel entrance while we check-in and after check-in we can move it to a nearby car park.
When we checked in, we were told that they don't have any adjoining rooms for us and only had rooms on different floors. It's so absurd that when they told us that they could have done something abt 2 hrs before our arrival. We ended up spend our last night in London - sleeping in 2 different rooms on 2 different floors. So much for a romantic night. Also our clothes were packed in the same luggage and we had to shuffle between floors to get unpacked.
If that's not bad, I returned back to my car after check-in and found that received a 65pound parking fine for parking by the road curb. GOSH!! I approached the security and they said that I received a parking fine for parking there - duh! I told them that I was told to park here while I checkin, why wasn't anyone looking out for me at that time?? I didn't get a favourable reply and was even told by the hotel staff to pay the fine or write-in. What kind of service is this???
After I drop off my car at the rental, I returned to the hotel and asked to settle the parking fine by either calling the authorities to waive the fine or to pay it. It's been 2 days and I've not heard anything from the hotel about this. Also, if the fine is not paid within 14 days, the fine will increase to 130pounds.
Upon returning to the room, the water tap in the room 632 was so hard to turn on - apparently the lever was missing and the blinds were unable to shut fully. I've stayed at many SPG hotels and had always requested to have 4 bottles of water in my rooms, this was not the case in this hotel. The wireless in the room were intermittent and had so much trouble getting on it. Had to go to the front desk to get it resolved.
The amenities that is common for all SPG hotels were not even available at this hotel. There were no bathroom slippers (the floor was very cold), cotton buds, tooth brushes etc. It's a 5 star hotel and they don't provide even the basic amenities???
Complimentary Breakfast in the morning was pathetic, Was told that since its complimentary, we are not entitled to the hot food and only had to settle with the cold dishes, cereal and toast. The hot chocolate that we order tasted awful, definitely a far cry from Star bucks.
We had one room extended to 5pm. We requested that our rooms or at least one could be extended to 6pm due to our late check-in, but was denied. This is definitely not the Platinum treatment that I would expect from a 5star SPG hotel. I get even better service at a SPG hotel in China! When I returned to the hotel at 4:30pm, I found that my card was deactivated and had to approach the front desk to get it activated again.Waited another 15mins to get it activated. Only had 15 mins left to get the entire family ready to check-out. Absolutely terrible!
I've stayed at SPG hotels for all my business stays and was very happy with the Platinum status and treatment that I received in the past, this experience in W Hotel London is totally terrible. I will definitely not stay in this chain again.
What's totally nonsensical was that I received a parking fine while checking-in despite the hotel security telling me that it's ok to park by the road while I check-in. I'm not going to pay the fine and want the hotel to resolve this ASAP!
I demand that SPG & the hotel to resolve these issues immediately.
June 24, 2014
Rated 1 out of 5 by ichiban1985 Too noisy
Me and my friend were there for two days. It was so loud we couldn't sleep both days. However, they do have really friendly staffs.
September 9, 2012
Rated 3 out of 5 by Trutty Overpriced and overrated
The location was great, really central to everything.
The rooms are completely unpractical. the hotel needs to rethink the sink/desk situation and take the heavy chair out of the way, move the trash can to the sink side, it is very annoying to have to go around the desk over and over.
My room was dirty and they had to move me to a different one. For a high rated hotel, it is incredible that I had to call somebody to change the sheets...
This W does not match other Ws around the world. The price is outrageous for what the hotel offers.
The hotel while relatively new, looks a little tired... in my first room, the plugs and electricity did not work correctly, it as almost dangerous that the hairdryer kept turning on and off.
There are no amenities whatsoever. No shower cap, no q-trips, no nothing. Expect to find 1 soap, 1 face wash and 1 shampoo and hair conditioner. Nothing else, not even sleepers like in any other W hotel.
I would definitely not recommend the hotel for the price unless you get a super discounted rate. the hotel is not too bad, it is just too bad for the price.
The front desk staff was very nice, the beds, as always in W were great!
November 9, 2012
Rated 4 out of 5 by Suuny33 Good Location
Convenient location for various facilities, such as, tour spots, good food and amusement.
February 23, 2014
Rated 5 out of 5 by Matze Central location, very friendly staff
Each staff member was very friendly. The hotel has a perfect location for exploring London. I can recommend the hotel.
August 17, 2012
Rated 4 out of 5 by Poulette Very friendly and helpfull staff
As much as I loath the area (Leicester Square), I like he hotel because the people who work there make the difference!
August 27, 2012
Rated 5 out of 5 The hotel and the club at one place
Perfect hotel with perfect bar and club. Nice DJ's. Strict face control is necessary to make your staying comfortable
July 2, 2013
Rated 4 out of 5 by Poulette There is never anybody around to help with the luggage
Most staff is very helpful but I just wish there would only once be somebody around to help with the luggage.........
October 11, 2012
Rated 3 out of 5 by D2012 June 2012
I spent almost three weeks here in June 2012, giving me an opportunity to get an in-depth experience at the hotel.
On the positive side, my room was one of the most quiet rooms I have ever occupied in a hotel. Leicester Square is typically bustling with activity. On a couple of occasions, there were bands or film premiers/promotions going on in the square. I could not hear any of it, which was remarkable.
The hotel has an excellent fitness center that has multi-story windows and a lot of light. The equipment includes a full set of weights, several elliptical machines and treadmills,several weight machines, stationary bikes, a fitness ball and a Bosu.
Finally, the staff at the front door was very friendly and welcoming.
On the not so positive side, one of the lifts was out of order for days, resulting in inordinate waits for a lift. In addition, the housekeeping staff was just so-so. If they arrived while I was in the room and I asked them to return, they did not do so and my room went unattended on those days.
Also, the light switches are unnecesarily complicated. I could not turn the lights off unless I stumbled on the right combination, which was not intuitive.
June 29, 2012
Rated 4 out of 5 by stevehkg Wonderful but not improving
STAFF are more ATTENTIVE Than before and they are more happy to help you on everything than before my last stay
August 12, 2012
Rated 4 out of 5 by Poulette Nice touch
The staff is always very welcoming when they see me and always add the extra touch to make my stay even better.
November 26, 2012
Rated 5 out of 5 by Swiss49 Service was excellent
thanks to our starwood status we were given a room upgrade upon arrival. the suite was fabulous.
January 20, 2014
Rated 4 out of 5 by Toros Great location
In the middle of attractions areas, bars, restaurants, theaters, covent garden, etc...
January 19, 2014
Rated 5 out of 5 by BeijingBill Exellence
have used this hotel quite a few times and always am very appy with my stay
February 9, 2014
Rated 5 out of 5 by Blizz126 Great bar area
Concierge was especially helpful - Fillipo, Jessica and Bernardo were all terrific
January 6, 2014
Rated 3 out of 5 by Salina Great location
A great modern and fun hotel in the heart of london.
February 24, 2014
Rated 5 out of 5 by Poulette I loved the steam bath in my suite
It is thanks to the staff members Jesus and Jessica that I had such a fantastic stay!
October 28, 2013
Rated 4 out of 5 by WLC1 great location
Rooms look mod but are not very comfortable. Place is fun in the evening.
December 4, 2013
Rated 4 out of 5 by Duke68 Bravi
I like your hotel, is just a bit expensive, but in Londo is a very good stay
October 10, 2013