Rated 5 out of 5 by Muscial Excellent place for London musicals
W Leicester is perfect for musical lovers and it is walking distance to most musicals and opera, plus a number of good restaurants.
May 1, 2014
Rated 4 out of 5 by NewYorkRoger Alls Well That Ends Well
This 4 day trip had a bumpy start with the hotel, but the W Insiders were fast on the issues and we ended up getting a very nice upgrade on a quieter floor. I would totally recommend this hotel.
Concierge Review: Excellent attentiveness to details and willing to go the extra mile to make your stay wonderful.
The property location is excellent - right next to Soho and the theater district. The bar on the check-in level is quite active and loud however, and while we did initially have a very nice room on the 3rd floor - it was clearly too loud at night from the music. Once we pointed this out to the staff, we were treated to an extra upgrade and well away from the sound.
All of the staff, from front desk to the valets are well turned out, professional and responsive. The gym is very well appointed. As a Platinum SPG member, I felt they really treated me with top notch recognition and service! Well done!
April 5, 2012
Rated 5 out of 5 by jeff1966 Great Location - Great Room
Hotel was great and what I would expect from a W, trendy, comfortable and ultra modern. Location can't be beat with easy access to all of the important parts of London.
For the price of the room and overall amenities of the hotel, WiFi should be included and not an extra $25 (approx)/day. I can walk to nearby Starbucks and get free Wifi with a $2.50 drink, it should be included.
August 26, 2012
Rated 4 out of 5 by Dkp1 Helped make a great first impression in London
My boyfriend and I we traveling to London for the first time. We've stayed at most W in the US and London definitely met with the W feel. The main reason the overall was not a 5 was that the rooms are indeed unusual as was mentioned in other reviews.
A special fallout to the concierges who were very helpful even in advance of the trip to set up reservations and give advice.
April 26, 2012
Rated 5 out of 5 by Kamluca WOW
W is a FANTASTIC brand and the Leicester Sq property certainly is the essence of what the W Brand is all about. The staff are welcoming, informal yet will respect privacy. Every staff member encountered was cheerful and made you feel its "all bout me"! All requests were gracefully acknowledged and if this fell outside what they could provide, alternatives were provided, so NO is not option. The hotel is hip and is very unique. This is evident from the entrance to the rooms. The attention to detail is extremely remarkable. Everything must be noticed and appreciated……from the "Union Jack" book case to the "Disco Ball floor numbering" on each floor, and so much more!!! The rooms have been designed to maximise space and all the features give it that "special, extraordinary feel", i.e.: the use of mirrors, art work, colours and the sink in the room! The Bar is a MUST….a great vibe, music and selection of drinks. Great Hotel and look forward to the next visit.
February 27, 2014
Rated 5 out of 5 by jogb london at its best
New hotel, stayed several times. Has al the glamour London can offer. Steps to near everything in London (ecxept Heathrow). Staff moves ahead of you to fit your needs.
A great option if you look for action and energy in the City.....
April 10, 2014
Rated 5 out of 5 by vermemic Team Drinks Schroders
We were very professionally received by the hostess and doormen. After a very short wait we were escorted to a few cleared tables and very quickly served. The staff from doorman to the host and waiter in the bar were all extremely friendly, helpful and made sure that our visit truly felt like nice and fun evening out with my team. My compliments to the staff at the W!
April 22, 2013
Rated 2 out of 5 by Spiritark Design's a little overdone
Was here on business and first time staying at this property. Entrance to lobby to check-in were all pretty standard as with any W, but I found the rooms a little too small (despite being upgraded) for my liking.
Yes, the design is very innovative, but it got to the point that the 'desk' was connected to the sink, and the necessities - tissue box, dustbin, switches etc. were slotted all over that sink-desk like a curio box.
The bathroom was also a little too dim in my opinion with just a single bulb at the ceiling. However, I give credit to those who chose the rain shower. Loved it.
Other aspects of the room were alright. But due to the small space, it would be tough for anyone to find space for their luggage(s), especially if it's non-cabin sized.
All in all a chic hotel and good pick to stay in if you are here to play and have fun with friends or your other half. Those on business would be better off elsewhere.
July 15, 2012
Rated 2 out of 5 by msloan Extremely loud music
I was kept up one night until 4am by extremely loud music in a private club below my room. It's unclear to me why they would put a business traveler directly above a club that plays incredibly loud music until 4am and then the only option to make things right is to make me move at 2am. It was really really unfortunate.
March 1, 2014
Rated 3 out of 5 by sleeplessinlondon for the under 30 crowd
Would not recommend this hotel if you are traveling for business ...or with family ....or if over 30 years old!. Base will thump until 3am, and the bars outside will party all night.
April 14, 2014
Rated 5 out of 5 by la82k2 Surprisingly amazing
I had seen all of the reviews on trip advisor the night before my stay and was worried that they might have been true.
Upon arrival we were met by very friendly door staff, we went up to check in where we had a fantastic person check us in (Alex I think his name was), who sorted out our room, gave us our SPG amenity without prompting at all. He even gave us an extra free drink as it was my wife's birthday. We go our SPG gold upgrade to the enhanced room as well which is always nice.
Upon entering the room we were surprised at how spacious the innovative layout had made the room, the bar table combined with the bathroom sink made it so that you had as much living space as you would normally find in a much larger room.
We ate out that night and came back with the big worry that a few reviews seemed to mention which was the noise of the club, we had no such problem at all, we couldn't hear any noise from the club and so these complaints seemed to us to be unfounded.
We had brunch at the hotel the next day which I have to say is an absolute must. The environment for it was amazing, so relaxed and calm, with excellent food, comfortable seating and a great sweet stand.
We had a fantastic trip and would definitely visit again.
April 28, 2014
Rated 5 out of 5 by Tigertony Great location
We love staying here as it is close to king cross china town Coventry garden theatre district and on the main tube route excellent hotel with very friendly staff
April 15, 2014
Rated 5 out of 5 by awesome Lovely hotel with excellent service
I stayed in this hotel twice this year and the second time was with my family.
The service at this hotel was top notch and impeccable.
The location is so centrally located that we could find anything we want to do or to eat in close proximity.
W London is now our favorite hotel and it is highly recommended for those who visit this lovely city.
December 30, 2012
Rated 4 out of 5 by mpol Nice and cool
Stayed here as a platinum member. Got upgraded to a studio suite. Very nice. Large for a city hotel. Cool W style. And great internet, which is rare these days. Nice to have Spice Market downstairs. And a very nice Platinum breakfast. This place is not exactly a family hotel, but great for couples. And within walking distance to great shopping.
July 30, 2013
Rated 5 out of 5 by Anderson42 Fantastic!
Everything associated with the hotel was excellent! The doormen, reception, staff, room service, restaurant, etc. All really fantastic! The location is perfect with easy access to tubes, shows, shopping, museums, excellent food, etc. Hands down the best place we've stayed in London.
March 8, 2014
Rated 3 out of 5 by consultant1001 Check in/out incredibly slow
Overall happiness was alright, but the check in/out procedure was far too slow. Each employee took more than 10 min per person to process. If you have 3 people in front of you, that steals you half an hour - totally unacceptable for business trips....
March 22, 2014
Rated 5 out of 5 by WSwsWS EXCELLENT
We have travelled a lot and into very very good hotels in the world, BUT this hotel W London is just excellent, best service ever, best staff ever and best work ever. They have the best service and we will always stay there for sure all time we will be in london.
Recommended in high list.
February 16, 2014
Rated 2 out of 5 by Ktse Noisy & Not worth the price
Wifi is very popular now, there is no free wifi in the room provided to the 1 / F lounge have free wifi. But too many nights out and compare the noise of strangers.
The water will flow to the hall when bathing.
The room can be added a pot Water Bottle better.
March 15, 2014
Rated 4 out of 5 by RetailGuyGreg Leicester Sq - Great Location
The location is central to everything. So this is the best feature. Rooms too low suffer from noise but the rest of the hotel is worth staying at.
April 13, 2014
Rated 4 out of 5 by SnazzyDresser18 Aside from wi-fi, great hotel
I loved the can-do attitude of the staff, the hotel car service eliminated hunting for a cab, the room felt very spacious.
My only complaint is the wi-fi sometimes felt slow and the signal would fall off.
The location can't be beat. Love being within a short walk of two Underground stations and living next door to Chinatown!
July 20, 2012
Rated 4 out of 5 by consultant1001 All very nice, but the light...
I liked the hotel a lot, the only disturbing feature was that the light from the illumination of the facade was obviously shining into the room and couldn't be blocked by shades so it basically was light during the entire night...
I loved the breakfast buffet.
March 6, 2014
Rated 5 out of 5 by WJannis My Second Home
The stuff is just super friendly very open funny professional adjust to the needs of the guest very open minded and even if sometimes you miss your check out because you slept too long they just wake you up friendly and tell you its maybe time to go.. but take your time:-)feels like parents home:-)
January 31, 2014
Rated 5 out of 5 by CSH43 Stunning on the Square
Wow. The W Insider took such good care of us on our last night in Europe. The children's upgraded suite was larger than my old NY apartment and capped off their vacation with a lasting memory, especially of the tea cup and bath tub. The breakfast buffet was excellent and the location right in the middle of almost everything.
July 20, 2012
Rated 5 out of 5 by SophieB Amazing!
I have stayed in many hotels but this is by far the most impressive. This was a special occasion for my partner and the staff catered for my every need, including complementary champagne and a birthday cake!! The room was amazing, as was the breakfast and the staff. I cannot wait to return to The W Hotel Leicester Square.
September 2, 2013
Rated 5 out of 5 by Elena61 In the heart of London
Excellent hotel in the heart of London
April 21, 2014
Rated 5 out of 5 by JohnandHana Excellent Experience
Centrally located walking distance to most attractions. In the heart of the theatre district and china town. Very professional and well trained staff. Great nightlife spot as well.
March 31, 2014
Rated 3 out of 5 by eggnelle Great Location
I loved the location for only being in London for a few days - Bernardo was a great host to us. I wish the rest of the staff was as committed to making our experience a good one.
March 31, 2014
Rated 5 out of 5 by Doosie01 Great Stay
Much better than exspected. Room was quiet, Staff helpful and friendly, Design great, Breakfast more than enough with fair pricing and downtown location is perfect, only few steps from picadilly line. Overall a wonderful stay.
You shoudn't believe some of these bad reviews. It's a W and it' s modern, young and cool.
August 5, 2012
Rated 4 out of 5 by BabyWilson When is a Suite not a Suite
Great hotel if a tad noisy at night! Great bar too! I booked a Studio Suite but honestly, don't bother wasting the extra money as it is a room with a desk and a very uncomfortable corner sofa!!! Stick to a standard room (now that's the first time I have said that for a few years).
February 3, 2014
Rated 5 out of 5 by drewrx Dripping in glam
I just stayed here I think on 5/29 (it was a blur) and I would totally recommend it. The design is ultra chic and the guys I interacted with at the front desk and at the door were super chipper and friendly. I really can't recommend this hotel enough -- it's the epitome of the W Brand in my opinion.
September 6, 2012