W London - Leicester Square

  • Leicester Square,
  • 10 Wardour Street
  • London,
  • England
  • W1D 6QF
  • United Kingdom
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.8 out of 5 by 414 reviewers.
Rated 3 out of 5 by W withers along The excellently located London W doesn't match other W's worldwide. The comfort level is not up to their same high levels. Besides a corner king or suite, the rooms are all the same size, the only difference is what floor you're on. You will either like or not like the "open studio" plan where the bathroom sink is placed on a long shelf on one side or middle of room, with the toilet and shower located behind mirrored doors on the other side. I did not like this, as it's not too great to walk through after a shower and your wet towel and floor are now part of the room, along with a wet sink. I want these out of site after use by closing a door. I'm sure W did this because the rooms are so small it gives the illusion of more space. But, another design flaw is having the TV wall-mounted directly above the chaise lounge so you cannot view it while seated. The lounge chair is directly opposite the bed with no room to move it around, so to watch TV you can either stand in middle of room or lay in bed. The window facing exterior is unfortunately almost entirely covered by pixelated dots so it's difficult to view outside and limits the amount of light into room. Not much can be done about this as the entire hotel surface is covered by this architectural feature. The "munchies box" i.e. mini-bar items are boring considering this is London - no specialty foodie items from Harrod's, Marks/Spencer or Fortnum/Mason though they are just around the corner?? Just potato chips, nuts, sports bars - dull. The mini-bar is automatic pay as you take so beware taking items out if you want to put your own in to chill in fridge #mine was luke warm anyway - I asked for it to be repaired but it never was#. Upon room entrance there were no hangers for clothes in an otherwise well designed storage area. Room service was good. The bar is fun with good drink options and music. Overall the staff are hard working, but they do display typical "cooler than you" W attitude, starting at the front entrance which becomes a velvet rope entrance from happy hour on through the night - a guest must show id or key card to enter. A little TLC to the entire property would be helpful along with a redesign of the rooms to make them more user friendly. October 28, 2015
Rated 5 out of 5 by Service & Kindness are the stars at this property! Stayed 09 SEP 15. I am typically a classic hotel kinda guy, so I was not sure what to expect from The W. The location was spectacular from past experience, so I took my chances. The hotel is super sleek from the outside. The entire staff is extremely well groomed and attractive; I assume The W must also operate a modeling agency. By the appearance of the hotel’s 1st floor entry and 2nd floor check in area; I expected aloof, indifferent service with an attitude…however that was not the case…not by a very long shot. I foolishly forgot to book a room for the night prior to my arrival to guarantee an early check in, and arrived at the hotel around 9:00AM after 16+ hours of flying. Regretfully they could not accommodate an immediate check in. Jesus at the front desk was genuine, kind and understanding. Although he was unable to accommodate my request, he offered to call me on my cell when a room opened. I was so exhausted I left to see if any hotels in the area had day rooms; I tried 3 properties without success, the city was booked. About an hour after I left, Jesus called me (as promised) to alert me to a room that became available for check in. The room was a category above what I had reserved, but luckily the difference was minimal, I cheerfully accepted his offer. When I returned to the property the front door/welcome staff greeted me warmly (by name) and when I got the front desk; Jesus offered me a beverage and assisted me (luggage in tow) to my room. I was treated better (read: appreciated) here more than many of the 5 star/diamond properties I’ve ever stay at. Note: I am not a top tier loyalty member with Starwood by any means, but I certainly felt like one! I had read other contributors remark about noise, so I was a bit concerned with room location, Jesus felt this room was a good choice. I was in room 722 (Fabulous room type? ) facing Wardour St. during the China Gate construction which closed down traffic. The room was very quiet even with construction going on…which may change once Wardour St. re-opens. Higher floor seemed less busy and not so noisy….until the people across the hall returned from their evening of drunken debauchery. Regretfully it took them 15 minutes to figure out which one of them possessed the room key. I was able to baffle the hallway noise by sliding the closet door over the entryway. I did find a pack of ear plugs in the room, but personally didn't need them. The view was interesting to me from an architectural perspective as I could see all across the rooftops. I was disappointed that the windows did not completely open as we had great weather. The room was standard size with a comfy king bed, great shower and amenities… the Nespresso coffee machine in the room was a particularly welcomed sight! It took a moment getting used to the sink placement in the middle of the room/desk. Aesthetically pleasing; I grew to like it by the end of my stay. The room cleaning staff had their hands full with me, but the room was spotless every day after they left. During my trip of 4 nights, I slept a lot and worked a bit…My stay turned out to be so comfortable; I really didn’t want to leave the hotel. Breakfast in the Spice Market restaurant was great in my opinion. So good, that I had the eggs Benedict there every morning. The restaurant host and service staff was accommodating and very kind. I appreciate professional servers that anticipate your needs and I never waited very long for anything to be served. I ordered room service 2 nights from the Spice restaurant (Asian / sushi# which was delivered swiftly and always with a smile. The food was great and delivered hot! Although I’m far from a healthy gym rat, I went up to see the gym to see how the “other half” live. The gym was very open, totally slick and spacious; if they had a bar in the gym…I definitely would have spent time there! The Spa had already closed for the evening by the time I arrived, so missed out on that. The guys with the welcome staff #1st floor# were great # Jose, Ciprian and Manuel). They were personable, genuine and quick to give directions or provide assistance. They offered some great suggestions for activities, stores nearby and made me feel comfortable getting around the city. Whenever I needed directions, they always took me out to the street and gave explicit instructions to ensure I got to where I was going; I really can’t thank them enough! All aspects of travel related services have eroded over the years and my expectation level has dropped considerably, but I will continue to praise great service whenever possible. All in all this was a great stay; in fact I booked The W Amsterdam in November coupled with a return to this W..solely based on this experience. I am kind of surprised that I enjoyed my stay as much as I did… historically super trendy hotels have not been my “style” .. But …It was the staff that made the difference here! October 18, 2015
Rated 5 out of 5 by Another Great Stay We have stayed at W London many times and always have a really good stay! The hotel was busy on this occasion so upgraded to a Fabulous Room rather than a Suite, but we know they upgrade us where they can and that's the main thing. Bed was as comfy as always, there is something about W beds and being so comfortable! While there have been a lot of staff changes in recent months, which is the nature of the industry we still find enough people we know to make it feel like home and they are excellent in looking after us. It is always a warm and friendly greeting when arriving from the door staff and then at reception. We ate at Spice Market both breakfast (Platinum Choice) and in the evenings. Both were superb with an excellent choice of food as always! The lounge and then Wyld in the evening was superb. A excellent choice of cocktails and all made really well, we were looked after by Eric once again who really is a star! It is very much the people at this hotel that make it for us, they always go the extra mile and that is why we keep going back! October 10, 2015
Rated 1 out of 5 by Worst W stay 1. Poor front desk service - you get more warmth and friendliness in a budget hotel. Very strong "I'm too cool for you" vibe 2. Poor amenities in room - gotta ask for everything (pen/kettle/coffee/slippers/etc.) No proper work desk. 3. Pillows way too soft 4. Breakfast a joke - no refills - pathetic selection. 5. "Talents" passing the buck - no sense of urgency/importance. All seem very disinterested in their jobs. All that being said - provided feedback to the duty manager who handled situation very well - possibly the only bright spot in my stay. October 9, 2015
Rated 1 out of 5 by Attitude problem with the Front desk staff and poor hygiene in rooms. Frequently travel (3-4 times per month) and stay at W fairly often when it is not for work. Have stayed at W in Hong Kong, Singapore, Seoul, Taipei and Bangkok before, and apart from mediocre service at W Singapore, the others stays were quite excellent. This stay trumps all bad stays. No forewarning of construction work outside and no prior information that an upgrade is not available. Attitude with staff, putting their nose up at me and my partner when we arrived. No recognition for SPG status. No amenities and poor rooms (tiny when compared with other W hotels and poor hygiene, drainage and design). Slow response in handling complaints and poor management. Housekeeping staff are more polite than the front desk staff. Just a generally horrid hotel which was a dint to an otherwise happy holiday. September 22, 2015
Rated 5 out of 5 by Great service and very friendly staff Recently stayed at this hotel and had a great time. The staff there was terrific and the breakfast was off the charts good! It's perfectly located. I was able to walk to all the locations that Paris is known for... September 16, 2015
Rated 2 out of 5 by So Disappointing I loved this hotel in the past however it's unlikely I'll be staying there again. We were there for 4 nights and not one of those nights did we have restful sleep. Literally we've come home from our trip exhausted. Between the construction outside so loud it felt like it was in our room - starting by around 6:30AM each morning (hey, maybe give a heads up before we make a reservation that this will be happening) the fights in the streets about every hour until 5AM, constant screaming, yelling, vomit on the sidewalks in the morning...it was sort of just torture actually. Hotel inside and staff are lovely and fine but the rest wasn't worth it. It was our first childless vacation in two years - we were excited for rest - didn't happen. The area has grown increasingly more seedy and the hotel can't buffer that out. So disappointing. September 11, 2015
Rated 5 out of 5 by Perfect Answer to Rainy London! Having stayed at this hotel many times now it almost feels more like home than a hotel. This is down to the amazing staff and how much thought goes into making sure guests are happy. The front desk staff are always friendly and happy to help any way they can. Enjoyed eating in Spice Market where the food is always excellent but with so many flavours on offer you can have a different meal each time very easily. We also enjoyed the W Lounge and Wyld, the cocktails are made properly and while they have some W twists on various cocktails in the menu that is certainly not the limit of your choices! It is refreshing in Wyld that cocktails are still made as they should be with care and attention rather than just a desire to rush them out, one of the reasons we keep going back! In all it was another great stay and cannot wait to return. It has everything we need under one roof, comfy bed, great food, amazing cocktails and superb staff, which with London's weather this summer its nice not to have to venture out somtimes! August 30, 2015
  • 2015-11-28 T10:29:51.211-06:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_414, tr_414
  • loc_en_US, sid_3464, prod, sort_default
2 3 4 5 ... 15 next>>