Rated 3 out of 5 by London098765 Service needs refinement
This was my first stay at the W Leicester Square and overall, I was quite disappointed. I like the concept but I found that the service delivery was not well executed. I had to call 3 times for a replacement iron. Between 10:00 am - 12:00 noon, I received 2 phonecalls and 3 knocks on the door to ask when I would be checking out even though I was confirmed for a 13:00 checkout.
One very positive standout was the doorman (Stefan). Very welcoming and helpful on arrival and assisted with my check-in all the way through.
November 13, 2014
Rated 1 out of 5 by notreality Dirty room...loud
my room was not ready even though I requested early check-in. 5 hours later.. room was ready.. and still dirty...
overall LOUD hotel, not for business travelers.. no desk in room to work, lights were complicated to even turn off and on
November 17, 2014
Rated 4 out of 5 by Juan37 Ever Improving hotel
I'm glad to report that after a previous not so good review, the hotel management has indeed listened and improved on certain aspects of the hotel. Well done!
It is a very unique property with its challenges, one being above the nightclub, which still is rather loud, even on the 6th floor. I think more soundproofing needs to be done in the club - but then again, i'd rather be IN the club than the room.
My only concern was that the Fabulous Room King bed's mattress was not comfortable at all - in fact it seemed to have been sloping inwards and this resulted in a bad night's sleep.
I'm staying again in 2 days and will give the managers the benefit in seeing if they did indeed address this issue.
If it is a fun hotel you want, you'll get it at the W!
November 17, 2014
Rated 1 out of 5 by SAM22 W Lounge
Tried to go for a cocktail in the W Lounge with 3 friends on Friday night - the girl with the clipboard on door was the rudest and most aggressive person we've ever come across, 3 of us work as event managers in the music and film industry and are always looking for new venues to host launches - we wouldn't ever look at the W again for employing staff that speak to people like that. There are ways of letting people know that they need to be on a guest list without being so rude and dismissive - no matter who you are. Sort your staff out and train them to deal with people in a professional and courteous way so you don't lose any more potential business.
December 16, 2012
Rated 2 out of 5 by traveler15 Too Loud
We were placed in a room DIRECTLY above the nightclub, which proceeded to thump music and vibrate everything in the room until 2:45 a.m. Called at 1 a.m. and asked when it would stop and was told "by 1:30"- at 2:30 called again and was told that the music "should stop soon." After being told we could move rooms that night, we packed. 30 minutes later, we were told no rooms were available. We were moved the next day, but it ruined the short stay in London. We were exhausted from no sleep. This is not a family or kid friendly, or even relaxation friendly hotel.
October 17, 2014
Rated 1 out of 5 by SteveB17 Very poor experience
Do not stay in this hotel over the weekend if you want to sleep! Noise from in-house night club unbearable and poor noise insulation in rooms mean you will not be able to sleep
November 23, 2014
Rated 4 out of 5 by jburgess Problem not resolved
We stayed at the hotel and they charged a £75 deposit on our debit card for any extras. Two weeks since our stay and they have not refunded the money to our card. I have contacted their accounts department but no-one seems to be helping. My advice - don't give them your credit card details.
November 22, 2014
Rated 2 out of 5 by Socrates Pretentious, even for a W
I will disclaim that I am not the biggest fan of the W chain in general, but this W reminded me of Biff's casino in Back to the Future II.
The lobby resembles a tinfoil fitness centre helpdesk, while the corridors leading to the rooms are so dark that guests may be well advised to carry a torch to be able to see the inelegant plastic doors leading to their rooms.
The rooms themselves have a futuristic twist reminiscent of Wong Kar Wai's 2046 train ride and the bathroom is conveniently located in the middle of the room for maximum privacy.
The staff seemed quite pleased with themselves, perhaps too much to welcome the guests with due courtesy.
I only stayed for one night and I was very glad to get out of the casino frequented a flashy, hungover mob.
December 15, 2011