Rated 4 out of 5 by veryjoe Globally good
As an "old" SPG Lifegold and Platinum the upgrade would have meant NOT a Studi Suiote . Thsio room is very ok for a business man for opne or two nights.
May 21, 2015
Rated 1 out of 5 by Loverofquality Weird and Horrible!
Very disappointed of my stay in this Hotel. The room design is modern but absolutely not comfortable - as example: shower room and toilet were separate, wash basin is in the middle of the very small room.. The door of the shower room and toilet are so heavy and cannot stay open, yet the shower leaked. The mirror next to the bathing should have light but apparently was broken, so we have no light during brushing teeth. Honestly, this is not a level of W hotel. I really do not use this hotel ever!!!
May 14, 2015
Rated 5 out of 5 by toddml Perfect Stay
This is exactly how a W Hotel should be, great service, an atmosphere in the lounge, great food in Spice Market and superb drinks in the Lounge & Wyld!
We have stayed here many times and keep coming back because it is all so well done! The front desk staff are so friendly and welcoming it feels more like your arriving back home than at a hotel!
We ate once again in Spice Market the food was as good as ever, the menu is varied so you can create a different experience each time. The service is great also and not just for evening meals but the breakfast selection and service is great again friendly and helpful!
The W Lounge is a great place to relax during the day and then in the evening transforms into a more lively place which is exactly how it should be at a W!! Wyld is maybe a little overlooked by some but is a great way to spend the night, it builds as the night goes on with great service and drinks throughout!
This is what a W experience should be!
May 11, 2015
Rated 3 out of 5 by TTillmate Good location, Nice surroundings...but too loud
The hotel itself was decent enough. However, music out the window until 2 am and then a VERY loud fire alarm (false alarm) going off not once but TWICE during my 4 night stay did not lend to a pleasant experience.
May 11, 2015
Rated 4 out of 5 by BillN More than ever, W is for Weird
Edgier than the even the typical W, this hotel features sinks literally in the middle of the room, without a separate enclosure. The shower is a separate hidden closet without an entry area, so one emerges dripping wet into the bedroom (thankfully tiled at the point). My very eccentric room had one positive feature; the sliding partition that concealed the clothes closet could be positioned to form a second door, a nice barrier to hallway noise. Guests who can appreciate these oddities will benefit from a stay in a hotel with friendly staff, a well regarded restaurant, and a location about as central as can be.
April 30, 2015
Rated 5 out of 5 by ckd1 Fantastic Location
Third stay to date at W London and most enjoyable so far. The location quite simply cannot be beaten. Breakfast and dinner in Spice Market excellent and thoroughly recommended. Back in a month and looking forward to staying again.
April 28, 2015
Rated 2 out of 5 by Juan37 Rooms in need of new mattresses!
I've stayed at the W numerous times, however, it seems to be going downhill rather fast.
The interiors of the hotel are in need of freshening up. Although it looks ok, the comfort levels of the lounge and lobby seating needs improvement. The sofa seating in the bar area has absolute no support left in them and needs to be replaced.
The worse however, now for a second time in a row, is the quality of the mattress. It is uneven, softer at some places than others and when 2 people need to get a comfortable night's rest, it just isn't up to scratch. I woke up with back pain every morning as one seems to be rolling to the sides of the mattress.
I believe the design looks great, but the actual quality is lacking.
As for the air extraction in the showers, it virtually doesn't exist. It is too dark inside and with the steam misting up one almost feels like one is in a steam room. Eventually I showered with the door open, although this means a wet hotel room floor.
I've loved the quirky design aspects of this hotel from the first time I've stayed here, but the past 3 years have taken its toll without regular, necessary maintenance. Unfortunately this hotel only works 100% if it is maintained 100%.
April 20, 2015
Rated 4 out of 5 by Ladihawkk Mrs Merkerson-hawkins
lively, location, casino,
March 15, 2015