Rated 5 out of 5 by WillsDad Great stay at the W
We spent 5 days at the W , including our 9 yr. old son - the staff bent over backwards to be accomodating. Bernardo at the registration desk made sure we had the most comfortable and quiet room for our stay. He constantly checked on our well-being and is a very unique caring and dedicated person. I strongly suggest upgrading to a corner suite if at all possible due to the size and comfort of the room.
The location of the hotel is perfect - walking distance to tons of attractions. If hungry, have the W cheeseburger with truffle oil. Fantastic. Only negative - weak by-the-glass wine selection at the bar!
August 15, 2014
Rated 5 out of 5 by Daniel08 The staff were incedibly attentive
I would like to focus my review on the staff, rather than the hotel - the hotel speaks for itself. The general attitude and awareness of the staff was brilliant; to all those who worked on the 4th and 5th August 2014 - thank you, my wife and I had a wonderful stay and would definitely stay there again.
August 6, 2014
Rated 1 out of 5 by SAM22 W Lounge
Tried to go for a cocktail in the W Lounge with 3 friends on Friday night - the girl with the clipboard on door was the rudest and most aggressive person we've ever come across, 3 of us work as event managers in the music and film industry and are always looking for new venues to host launches - we wouldn't ever look at the W again for employing staff that speak to people like that. There are ways of letting people know that they need to be on a guest list without being so rude and dismissive - no matter who you are. Sort your staff out and train them to deal with people in a professional and courteous way so you don't lose any more potential business.
December 16, 2012
Rated 4 out of 5 by JB84 Some issues, but overall ok
There were a few issues with the room, the most serious of which was the lights failing to turn off on the first night. The only way to darken the room was to remove the card which stopped the A/C. I discovered this at 1am so it was not convenient for it to be fixed that night.
Other small issues were:
- Stain on couch
- Night blind broken
- Shower not draining properly
- Stain on day curtain
- Floor rug not cleaned properly
While all these issues are minor, they should not happen in a 5* hotel. Perhaps W's management systems need to be improved.
On a big positive the staff dealt very well with all the issues. They were fixed promptly as requested.
The stay overall was satisfactory if not initially a little disappointing.
August 13, 2014
Rated 5 out of 5 by juncho Great front desk service!
Hats off to the front desk in accommodating my special requests and circumstances. Above and beyond! Very much appreciated! :)
August 14, 2014
Rated 3 out of 5 by mayadi3030 Below my expectations
I had issues with my stay that are related to:
(1) staff response: For two days, the room was not cleaned until 4 and 5:30pm. Moreover, the quality of cleaning is average (for instance, the hand soap was not replaced for 6 nights, issues with shampoo and conditioner, a small tube of toothpaste was only provided in the first day,...)
(2) the internet connection is VERY poor with low speed and multiple interruptions at all times of the day. This has caused me serious problems in reading and sending emails, This was a huge disappointment.
August 9, 2014
Rated 2 out of 5 by Socrates Pretentious, even for a W
I will disclaim that I am not the biggest fan of the W chain in general, but this W reminded me of Biff's casino in Back to the Future II.
The lobby resembles a tinfoil fitness centre helpdesk, while the corridors leading to the rooms are so dark that guests may be well advised to carry a torch to be able to see the inelegant plastic doors leading to their rooms.
The rooms themselves have a futuristic twist reminiscent of Wong Kar Wai's 2046 train ride and the bathroom is conveniently located in the middle of the room for maximum privacy.
The staff seemed quite pleased with themselves, perhaps too much to welcome the guests with due courtesy.
I only stayed for one night and I was very glad to get out of the casino frequented a flashy, hungover mob.
December 15, 2011
Rated 2 out of 5 by Simon76 Awful Service Lovely Looking
My stay went from bad to worse:
Tried to check in at 2:30pm and was told systems were down and asked to sit on a nearby sofa. After 20 mins of being ignored I complained to be told well it is not 3pm so you cannot check in yet anyway
Got to room which looked nice. AV equipement broken in room so complained - was told yes it is broken and no nothing can be done.
Spice market was lovely and the bar great
At 2am a loud party was being had in the room next door to ours 629, we complained. 3:30am still a very loud party going on which had moved to the corridor. A timid response from a security guard was given. 4:30 am the party continued by this point we had complained 3 times and nothing had been done. Eventually at 5am the duty manager arrived and shut the party down.
Wardrobe door was loose and fell off hinges preventing access to bathroom - engineer could not fix so we had it balanced up against a wall.
Just to top it all when checking out - the welcome desk manager said how was your stay! We told her and the response was well it is not our fault that people get drunk, doors fall off wardrobes, check in processes fail and AV equipment in rooms don't work. I assume she meant it was ours?
I stayed for 1 night spent £700 and was offered nothing in compensation for my troubles.
Final point when booking I was asked if it was a special occasion - I said yes our anniversary. Did anyone say happy anniversary or treat us differently.... NO!
Awful truly awful
January 22, 2012