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1 quarto 1 Quartos , 1 adulto 1 adultos , 1 criança 0 crianças
Rated 3.8 out of 5 by 426 reviewers.
Rated 5 out of 5 by Consistently Excellent I have stayed and reviewed this property many times, although stayed far more than reviewed! I recieved an upgrade to a suite, nicely appointed on the 6th floor with good views and took the breakfast as the Platinum benifit. While not the character of Spice Market the current location on the 2nd floor is still pleseant and the buffet seems to be as good as it was when in the restuarant. I believe they are hopeful to be back in the restuarant withing the next 6-8 weeks depending, but the staff are handling this solution very well and nice to see a few extra staff around helping! Arrival was great and the door staff at W London are as good and as friendly as any hotel I stay at! Front desk always provides a warm welcome back and the W Lounge is a nice relaxing place during the day and a fun place in the evening! BIg thanks to Eric who was superb as ever and really elevates our stays from great to outstanding! The staff really do make the hotel feel like home and it is nice to see varying thngs at the hotel evolving and being renovated, a few new touches here and there along with some improvements of things that were not quite right, hopefully this is the way thigns shall continue! Final mention to the whatsapp service that W & Aloft seem to be rolling out, W London have fully embraced this and I must say it is a great service when run correctly and W London have it working perfectly, makes things so easy and effficient! May 24, 2016
Rated 4 out of 5 by Staff make the hotel Having stayed here quite a lot it is fair to say there is a lot changing at the moment, Spice Market closed and a new concept on the way in Burger & Lobster. I can see the economics of the decision but personally it is not for me. I am glad to say though after a few initial issues with the short term breakfast arrangements in the Studios they are now up and running to a very good standard and the offering and staff are doing an excellent job. Service is as good as it was in Spice Market, even if the setting is not quite the same. It is now an acceptable solution while the changes happen and still a enjoyable breakfast experience. The front desk staff are excellent as are the rest of the Lounge staff. The renamed Room 913 has excellent service and still a great place to spend time! Overall the W London is evolving but after a few adjustments the service is there and it is still important to the hotel that it looks after its guests which to me is a major factor in deciding where to stay. Another really good stay!! May 13, 2016
Rated 3 out of 5 by Not as good as other W properties All in all, front desk staff needs improvement. Next to check-in in general, the whole concept "green choice" keeps getting messed up. After no cleaning at all previous stay, now indicated I would not mind having only 1 cleaning in my 4 night stay and requested one date to do so. However, it turned again into none... Laundry applied so much detergent to my trousers it actually smelled. Breakfast served at meeting rooms as restaurant rebranded (albeit at the regular price of some 27 pounds...). On the positive side, concierge provided good service and restaurant choice. All in all, just not quality as W Taipei or W New York Lexington (where at both locations, service is superb) May 2, 2016
Rated 4 out of 5 by Mixed emotions I am a returning guest and choose this hotel over many others as it is comparatively new and centrally located. Besides, I have always been lucky to get a very quiet room. However, there are some things I cannot quite get used to: this is the only hotel I know, which considers it an upgrade when you are assigned a room on ahigher floor. Also, no matter how long you stay, the complimentary (little) water is not renewed. An unfortunate news this time was that breakfast is no longer in the quiet secluded restaurant on the ground floor but has been moved to the studios. The room looks like not meant for breakfast and neither is the atmosphere: you hear the conversations of neighbour tables, it is brightly lit and the music is playing loudly. Not an ideal start into the day - but the variety of food has been kept. April 16, 2016
Rated 5 out of 5 by Excellent staff We have been coming to this hotel for a number of years now and each time we leave delighted about our stay. The recognition we receive and the willing to help attitude makes this an easy choice for us on any visit to London. April 6, 2016
Rated 2 out of 5 by The good and the bad... The good - great location, good design, features and facilities, and the staff on the ground floor who were alwasy very helpful and polite The bad - robotic front desk staff who fail, either deliberately or because of the poor training, to recognise or mention SPG membership and benefits, the rooms with way too much furniture and knick-knacks so that its almost impossible to sit or walk around January 26, 2016
Rated 4 out of 5 by Decent property but a very crowded neighbourhood Great hotel but if you want a peaceful, non noisy atmosphere then I wouldn't recommend this hotel. January 26, 2016
Rated 1 out of 5 by Staff did not pick up a mail package despite messaging them in advance Messaged staff one week in advance to pick up a delivery package for me. Staff did not picked the package, and it was returned to the sender, causing a lot of trouble to me. Upgraded to corner room 729, which is the worse room I have been at W hotel. There is a huge column in the middle of the room that is not comfortable at all. Asked for luggage in the hotel entrance, and doormen told me to go up myself to 1st floor to pick up my luggage. January 18, 2016
  • 2016-05-28 T10:50:31.550-05:00
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