Rated 3 out of 5 by Frito32 Staff was great, room design poor
Room design was awkward with sink in the middle of the room and did not drain correctly. Shower leaks into toilet closet a bit. heck in was good. Check out poor- bill incorrect, bad taxi advice. Bell and door staff were excellent. Concierge was very good.
September 9, 2012
Rated 3 out of 5 by Salina Great location
A great modern and fun hotel in the heart of london.
February 24, 2014
Rated 5 out of 5 by Landon21 Perfect Location for Visitng Yanks
Our first trip to London with Wimbeldon as our main focus. What a great location. Room service was wonderful and I must say I never expected the gym to be as well equipped as I found it to be. A wonderful place to stay for our first trip to London.
July 15, 2013
Rated 5 out of 5 by Charley66 Lost Bag
We lost our carry on with all of our personal belongings at LHW. The Concierge was able to coordinate a search and rescue to our amazement. Our stay went from impending disaster to fabulous.
Hotal and staff far exceeded our expectations.
August 28, 2012
Rated 5 out of 5 by mateylondon Always a smile
The staff at the hotel are absolutely amazing and always know what you want before you actually know it yourself! Great atmosphere, comfortable clean rooms (and quiet!) and always a smile on everyone's face. I love coming back!
October 28, 2013
Rated 5 out of 5 by Mark66 Pure London Show Stay
I stay here quite often, the hotel is in a great location near China Town and Soho, the staff here are really cool and The Spice Market within the hotel is a great place to eat... I stayed here 6 days and ate there twice.
September 24, 2012
Rated 5 out of 5 by BeijingBill Exellence
have used this hotel quite a few times and always am very appy with my stay
February 9, 2014
Rated 5 out of 5 by zack W stands for Wonderful.
I had a great night’s stay in this hotel. The gym was good, the staff were friendly and helpful, and the room itself was very comfortable. I do wish there had been a bath in the room, considering what I paid for it.
May 27, 2013
Rated 5 out of 5 by Acandella Great SPG treatment
I received early check-in and late check-out which made my stay so much better. The room was fantastic on the 7th floor so good views. The vibe is fun, staff friendly and location superb! Thanks for everything.
May 15, 2013
Rated 4 out of 5 by NANA250403 nice design but not practical
ALTHOUGH CENTRAL LOCATION NOT A GOOD AREA.
DIRTY ROOM ( LOTS OF HAIR ON THE FLOOR)
WASH BASIN IN MIDDLE OF THE ROOM NOT PRACTICAL AT ALL .NOT ENOUGH LIGHTING.
YOU CANT BREATH IN THE WC
December 3, 2013
Rated 5 out of 5 by WFANFANFANW Very fashion hotel
I'm fan of W hotel. Central hotel where all the facilities are provided. The Concierge is very helpfull. Porters are really cool. Ambiance at the bar is young and fun ! I look forward to go back to W !!!
August 26, 2013
Rated 5 out of 5 by mgreen87 Outstanding stay
Second stay with W London, overall outstanding experience. Room upgrade on check-in due to Gold memeber benefits, absolutely exceptinal customer service, extremely helpful staff. Will stay here again.
August 29, 2012
Rated 5 out of 5 West End Theatre Trip
My wife and I used the hotel as a great base for shopping and taking a show. It was my wife's birthday and we received a fabulous suite upgrade for the night that made it even more special.
January 2, 2013
Rated 5 out of 5 by Swiss49 Service was excellent
thanks to our starwood status we were given a room upgrade upon arrival. the suite was fabulous.
January 20, 2014
Rated 4 out of 5 by JerrySPG Great style and beautiful modern interior.
Great location and beautiful modern interior.
February 4, 2014
Rated 5 out of 5 by RWDCPA Overall a great hotel in a good location
First class hotel and very friendly / helpful staff. Located in a very happening part of London. Great bar/lounge. Made for a fun stay. Only wish they had a roof top bar or terrace.
July 16, 2013
Rated 4 out of 5 by Toros Great location
In the middle of attractions areas, bars, restaurants, theaters, covent garden, etc...
January 19, 2014
Rated 2 out of 5 by surprise Did not meet expectations
Overall the level of service was a let down and the size of the rooms especially small and disappointing. Having staff that are cool should not mean that service is also cold.
October 12, 2012
Rated 5 out of 5 by NJ588 Excellent Location For London Visit
The location is good for the center of London and the Eye. Next to China Town makes it good for food, and the surrounding is full of fun specially at night.
August 12, 2013
Rated 5 out of 5 by Blizz126 Great bar area
Concierge was especially helpful - Fillipo, Jessica and Bernardo were all terrific
January 6, 2014
Rated 5 out of 5 by PKB01 A Great Experience
I thoroughly enjoyed my stay at the W London. The hotel looked and sounded cool and the staff were excellent. I will definitely come back again.
October 1, 2013
Rated 4 out of 5 by noideawhatyoumean27 no idea what you mean
your checkin/out is very slow!
January 24, 2014
Rated 5 out of 5 by toddml How a W Should be!
The W London has very quickly become a favorite over recent months, once again with the stay early January it did not dissapoint. Got upgraded to a lovely suite and while it was a little dissapointing Wyld was closed, we had been told in advance so knew what to expect! As it turns out they picked the right weekend to do this as it was quieter in the W Lounge than usual of an evening so we had a great night there with Eric from Wyld behind the bar and some familar faces all around! We ended up at the bar until 2am both Friday & Saturday, the music was a good level and the drinks spot on!
Once again we were looked after by Jess and the rest of the front desk staff, even when I needed to do some last minute work they found me the equipment I needed and let me get on with it, even if it was less than ideal for them, which was much appreciated!
Overall each stay feels like it gets better and it feels more like a home from home each time! Whereas when the hotel first opened it felt like the staff were not all pulling in the same direction or some more hired for the W vibe than being able to work in a 5* hotel now they seem to have a great team working there who really do care about the hotel and the people staying there!
January 10, 2014
Rated 5 out of 5 by ModeNeverLetUDown W for WOW
Rooms are amazing, Staff are brilliant, so friendly and helpful....Location is awesome!
We cannot recommend this hotel highly enough!!!! :)
June 1, 2013
Rated 5 out of 5 by LovesDesign Seriously went beyond Expectation
I just stayed for business for three nights and had an amazing experience. First, I arrived from the States at 8:30am asking for an early check in. Realizing it was really early, I emailed and called the day before and received a response that they could see what they could do (thank you Enrique). Fortunately there was a room available and I was able to get up and running within minutes of being in the room (thank you Andrew at the front desk). Anything that was a bit wonky in the room was met with a five minute response and taken care of. I was in the room a lot and saw housekeeping staff, munchie box staff...everyone willing to help if I had a question, even if it wasn't there department. The gym is awesome (open 24 hr, the bar was great to meet clients at and the creative style of the room didn't depress me (like some hotels can) when you have to work in your room. Yes, the desk area was one long cool piece that had a sink, but it all worked out and I never felt cramped (remember I'm an American:) Had an early departure and at 4am was able to go to the business center and print out a boarding pass (also 24 hr!). I'd go back in a heartbeat.
January 27, 2012
Rated 3 out of 5 by dissatisfiedplatinum Not a w experience accustomed to
bad check in experience and was informed paid room upgrade is only available, otherwise non in available not even to the next category!
April 25, 2012
Rated 1 out of 5 by ichiban1985 Too noisy
Me and my friend were there for two days. It was so loud we couldn't sleep both days. However, they do have really friendly staffs.
September 9, 2012
Rated 3 out of 5 by Trutty Overpriced and overrated
The location was great, really central to everything.
The rooms are completely unpractical. the hotel needs to rethink the sink/desk situation and take the heavy chair out of the way, move the trash can to the sink side, it is very annoying to have to go around the desk over and over.
My room was dirty and they had to move me to a different one. For a high rated hotel, it is incredible that I had to call somebody to change the sheets...
This W does not match other Ws around the world. The price is outrageous for what the hotel offers.
The hotel while relatively new, looks a little tired... in my first room, the plugs and electricity did not work correctly, it as almost dangerous that the hairdryer kept turning on and off.
There are no amenities whatsoever. No shower cap, no q-trips, no nothing. Expect to find 1 soap, 1 face wash and 1 shampoo and hair conditioner. Nothing else, not even sleepers like in any other W hotel.
I would definitely not recommend the hotel for the price unless you get a super discounted rate. the hotel is not too bad, it is just too bad for the price.
The front desk staff was very nice, the beds, as always in W were great!
November 9, 2012
Rated 4 out of 5 by Poulette Very friendly and helpfull staff
As much as I loath the area (Leicester Square), I like he hotel because the people who work there make the difference!
August 27, 2012
Rated 5 out of 5 by Matze Central location, very friendly staff
Each staff member was very friendly. The hotel has a perfect location for exploring London. I can recommend the hotel.
August 17, 2012