Rated 3.9 out of 5 by 238
Rated 1 out of 5 by Jack20131208 False alarm in 5 o'clock in the morning??
On Monday morning five o'clock, the alarm in the rooms was suddenly roaring when all of the guests were in their deep sleeping. Try to deal the "whatever&whenever HOT line", no response, deal reception? no response. Five minutes later, someone called himself the duty manger from the rooms' speaker, said it was a false alarm and asked the guests do NOT do any further actions, FALSE alarm??? And there is no further explanations via oral or writing to the guests.
Rated 5 out of 5 by Elena61 In the heart of London
Excellent hotel in the heart of London
Rated 5 out of 5 by Tigertony Great location
We love staying here as it is close to king cross china town Coventry garden theatre district and on the main tube route excellent hotel with very friendly staff
Rated 5 out of 5 by Mak007 The customer service is exceptional!
I recently enjoyed a long weekend in London - I was in town to run the marathon as well I was celebrating a birthday. I chose to stay at the W as I have stayed at this chain in other cities and wanted to ensure a great stay. My stay exceeded my expectations, mainly due to the professionalism, friendliness, and generosity of the W Team! The customer service went beyond my expectations! I am already looking forward to my next visit.
Rated 5 out of 5 by jogb london at its best
New hotel, stayed several times. Has al the glamour London can offer. Steps to near everything in London (ecxept Heathrow). Staff moves ahead of you to fit your needs.
A great option if you look for action and energy in the City.....
Rated 5 out of 5 by blake1006 Great Location matched by a Great Hhotel
I took my wife for a birthday/mothers day night away to London, and wanted a unique hip and different hotel that was centrally located so we could catch a show..we were not disappointed..
Great welcome, helpful staff and the extra touch's for my wife's birthdays was lovely, but the check in to be fair did take a while..only two checkin staff available at the time..but not really an issue.
loved the cool rooms and bar area... had a great time and will certainly return
Rated 5 out of 5 by JohnandHana Excellent Experience
Centrally located walking distance to most attractions. In the heart of the theatre district and china town. Very professional and well trained staff. Great nightlife spot as well.
Rated 5 out of 5 by David99991 The hotel is outstanding in all areas.
Quite often you book a hotel by the look of a website. This can normally prove to be a huge dissapointment due to clever lighting and wide angled shots to make everything look more impressive.
The W hotel does not dissapoint in any way and lives up to the website experience.
I would not hesitate to stay there again.
Great stay thank you.