Rated 1 out of 5 by jprado85 Poor Customer Service
The hotel, view and room were all impeccable. However, the customer service lacked extremely, not including the bell hops. The concierge especially was extremely unprofessional and lacking in customer service. We were referred to a restaurant that was very poorly run, had terrible food and lacked in management. Upon returning to the hotel we let the concierge know out of courtesy how our experience was and that he might not want to make this recommendation to any other guests. He was beyond offended and took this personally. From this point on he would no longer give us directions, recommendations, or any help at all during our trip. Being from out of town, this put a huge wrench in our planning. He was extremely rude, offensive and overrated. After enduring this treatment each day/night we then had to retreat to our room with the beautiful view of the Opera. DO NOT book your stay here during a weekend. The hotel does not let you know that there are all night parties in the street and in front of the opera during the weekends. Loud music plays continuously until 4 am in the morning making it impossible to get any sleep. In addition to these major issues, I have had to ask the hotel 3 times for a correct PDF of my receipt that I still have not yet received.
After alerting the manager during our departure of what we faced during our entire trip she was unapologetic and her only solution was that she would talk to the concierge to retrieve his side of the story. Excuse me? His side of the story? 4 of your guests just told you he was continuously rude to us and that is all you have to say? Unacceptable. Especially because I have stayed at many W hotel location in the United States and have always been EXTREMELY satisfied. This was a huge let down and I would not recommend this hotel to anyone.
October 20, 2014
Rated 5 out of 5 by LandedSPG A possible new favourite in the making....
I am a very high frequency traveler and generally stay @ any W-Hotel nearby at least once. I've stayed in a lot of them around the world and have a couple of favourites; the ones that I think go above and beyond all expectations, but service and hotel design being my main points of interest. I now might have to add the W-Paris to that list. The only reason I am not 100% giving them a total vote of confidence is because I only stayed one night and I don't generally fully endorse only after one night stay, but I got to tell you, it was great night.
Probably, one of the best designed W's, very very chic! It's not a very tall hotel but that's due to the Paris city limits on building height, outside of that, it's a beautiful hotel with ultra modern style (elevators) combined with bright colours (the red winding staircase). The Living Room was well designed too, although not a stand out, the drink menu was fairly priced plentiful, similar to other W-Living Rooms. I stayed in a Fabulous Suite and I think it was VERY fabulous. The room design was very nice, and the bathroom was right out of the future. The only issue, and maybe unfairly on my behalf, is that the size of the "suite" was very small. Basically, it was room. But generally speaking, all hotel rooms in Paris are smaller than what you would have experienced in the States, so take that for what it's worth. Still, I will say, hands down, one of the best designed rooms I've ever stayed in. Really, top notch!
Now to best part I think was the service, straight from the welcoming reception highlighted by Elizabeth to the room service by Sebastian and my expeditiously assisted departure by Ignatieff (I hope I got the names right)! Also, thanks for the warm wishes about Cannes, so far so good!
MY pre-arrival introduction by Cecile was also done very nicely as per the classic Insider approach by the W-wellcome team!
So, yes, the service was great, the location was great and the hotel was AMAZING. I will be back and I will review in detail when I hit 5-7 stays. For now, rest assured (literally and figuratively) that you won't be disappointed if you give the W-Paris a try!
This hotel meets all category 7 expectations (including price - this is not a cheap hotel) but you leave feeling you got great value for your dollar and remember that you get what you pay for and in this case, I think you get more than what you pay for!
May 20, 2012
Rated 5 out of 5 by NovelistEnRoute Quiet, Spacious and Great Location
My husband and I stayed at two other five-star hotels in Paris. Our best night's sleep was at the W Opera. I enjoyed my stay and the proximity to my favorite macarons (Pierre Hermes) and more tourist-oriented spots so much: I wrote a scene in my recent novel featuring a romantic memory of staying at the W Opera and our lovely petit dejeuner. Next trip, we will happily skip our stays in16em arrondissement for the W!
November 28, 2014
Rated 3 out of 5 by CsQuared2 Nice stay, a few remarks
We had a nice stay and the location is great. The staff is very friendly and helpful.
Only a few remarks, I asked for a crib when I booked the room, so when we arrived I expected it to be there but it wasn't. No problem, they would probably put it there during turn down. We went out for dinner and when we came back, still no crib and our beds were still a mess. I went down to ask the reception about the crib they said it should be there. hmm I don't think so. finally they put the crib in the room, but does it have to take so much effort to put a crib in a room?? Which 5 star hotel doen't have turn down service? And its 2012 still no free wifi in the rooms?
May 24, 2012
Rated 2 out of 5 by SPG60614 Would not return. Rooms are uncomortable
Front desk staff could not have been nicer and more helpful. The Plat breakfast was great. .
However, rooms are just not comfortable. First, the heating A/C doesn't work well. I could never get the room below 73 F (23 C) even though it was 45 F (7 C) outside. Had to resort to sleeping with the window open. Also, the lighting system is bizarre. The bathroom has extremely bright halogen lights, which is great, but you cannot manually turn them on or off. They are operated by motion sensors, and you will be blinded by them at night. The only way to turn them off is to turn off the master switch, which then plunges the room into total darkness. Just not well thought out. Also, the sink is one long trough with a 7" sliding shelf at one end, so there is virtually no counter space. Also, there is no clock in the bedroom on the nightstand. Finally, there is frosted glass between the shower and sleeping area, so there is no privacy if that is important to you.
Also, the previous guest left the alarm clock set (housekeeping did not turn it off) so I got a nice 5 am wakeup from the alarm clock that was in the sitting area.
I would not return. For the amount of money I spent, I could do much better.
April 22, 2013
Rated 5 out of 5 by Dkp1 Perfect in Paris
I'm so pleased to be writing the first review! My boyfriend and I stayed here on our first trip to Paris. The W is gorgeous. Our upgraded room was perfect in really every way. It was a well appointed small suite with a two-sinke bathroom and huge shower. There was a walk-in closet. The design really made great use of the space and made the important areas large. The location seemed very central to us and easy to navigate. We will be staying again.
Concierges extremely helpful in advance.
April 26, 2012
Rated 4 out of 5 by KYT212 Mediocre
The concierge staff was outstanding. Really excellent. Everything else was just OK. I expected more. Certainly was not 5 star. Room was just OK, restaurant service just OK. Not worth the price.
November 24, 2014
Rated 5 out of 5 by umaparo great customer service
i am very impressed with the customer service of staff from reception to the restaurant. The staff really cares about your needs and take wonderful care of you. i got the WOW service and beautiful room with a view. Love the hotel and caring attitude.
November 20, 2014