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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.4 out of 5 by 244 reviewers.
Rated 5 out of 5 by Weekend Trip We stayed in the W hotel in Opera mainly due to being SPG members & the location of the hotel. The stay itself far exceeded our expectations but specifically in terms of the level of service from the staff in the hotel. We expected a good standard having chosen the W Hotel and having stayed in this brand of hotels before but the staff went above and beyond. Everything from the seamless check in, the great room, the concierge suggestions around places to go, where to eat etc right through the flexibility around check out etc really made the trip that much better. Bar the excellent location & the hotel itself it's the customer service that sets this hotel apart in Paris. April 26, 2016
Rated 5 out of 5 by a brilliant staff all the staff is very friendly , helpfull , and really take care of you ! they are brilliant ! and the location is perfect too ! nice view on the Opera roof...nice deco ! perfect bathroom in the suite ! only subject of disapointment is the breakfast buffet ... But we'd definitely recommend the W opera Paris ! April 11, 2016
Rated 4 out of 5 by Marco is Wow This was truly one of the best hotel concierge experiences of my life. I contacted Marco a few days before we arrived. I asked him if he could set up a last minute private showing for Louis Vuitton and Christian Louboutin. Also for dinner and a show. He did all perfectly. Dinner in front of Eiffel Tower was the best. Alec the man who does everything was just as helpful. The attention to detail on both were the best ever. The only downside was the food on late night room service is not good at all. Down right bad. The front desk person when I asked for a little later check out said the GM had told her no late check outs. I am SPG platinum yet never ask for this. But did this time. I did finally get it but had to push for it. All in all an amazing stay. March 18, 2016
Rated 5 out of 5 by Great Stay at the W Opera Everyone at the front desk and concierge were super friendly and accommodating. I was upgraded based on my SPG status and couldn't have been happier with the stay. Room was great, SPG keyless worked well and had no real issues while I was a guest. March 14, 2016
Rated 5 out of 5 by Concierge was Amazing Front desk helped me with a quick weekend get away for my mom sister, we had a great time! The best part was the WONDERFUL recommendations that the concierge setup. The River tour was amazing!!!! February 13, 2016
Rated 5 out of 5 by Welcoming, Warm, Restful Kind, welcoming staff throughout the hotel, always with a warm expression and helpful attitude. Room and bed exactly what you expect from W. Food was great, too. February 9, 2016
Rated 5 out of 5 by Great stay in Paris! My husband and I traveled to Paris in January 2016 for a weekend getaway. We didn't have anything specific planned, except enjoy the sights and eat good food. Thomas, the W insider - was extremely helpful with his suggestions on places to eat, markets to visit, and where to find gifts to bring back home. When we return to Paris, we plan on returning to this hotel. February 3, 2016
Rated 5 out of 5 by Best Starwood in Paris! Very stylish hotel, comfortable, well appointed rooms that are small, but cleverly designed to maximize comfort. We stayed for 5 nights, and did not feel cramped. The concierge staff is the best part of this hotel- they are just wonderful, so responsive, knowledgeable and friendly. They went above and beyond on a daily basis. We've stayed at several other Starwood properties in Paris, and the W is by far the best choice. January 11, 2016
Rated 4 out of 5 by Great location Enjoyed my spg perks on nye. One slight issue I had was the fact the hotel need's to update its media hub in rooms. Othe than that hotel was excellent... January 2, 2016
Rated 5 out of 5 by a solid W hotel a quick stayover in Paris - i was going to be at the hotel for only two nights, but booked the room for three nights to guarantee that a room was available after my 6am flight arrived at CDG. i saw on the app that my room was assigned, and check-in was smooth at that early hour. i booked a wonderful room, and was upgraded to a spectacular room as a platinum with a superb view of the Palais Garnier. the room itself had a great view and was comfortable, but it was very small. nevertheless, it met our needs. i was hoping to be upgraded to a suite, but was told upon check-in they were fully committed. so room 419 it was. the shower was amazing - the water pressure was amazing. that alone made my stay. the room was clean, well maintained, and comfortable - what more could you ask for? the spark wall added a bit of uniqueness to the hotel... as a platinum, i chose the breakfast as the amenity. it was a great breakfast buffet and a good start to the morning. the hotel is small - but it served a purpose for us of a place to base our sightseeing out of for two days. the staff was friendly. the location was great. December 28, 2015
Rated 5 out of 5 by Great hotel is perfect location Fantastic hotel, as one would expect from the W. Ideally located. The staff was amazing and responsive. The food and beverages were tasty. We upgraded to a suite, and the room was great. December 23, 2015
Rated 1 out of 5 by W's usually good - this one is poor Room was small and faulty. Staff were averagely helpful. November 13, 2015
Rated 5 out of 5 by Fabolous Best SPG property in Paris. Fabulous suite really is fabulous (thanks for an upgrade!). Hotel facilities are new and kept in a W style. Staff was friendly and alert to guest's needs. October 28, 2015
Rated 5 out of 5 by Excellent location! We loved this hotel, it's officially my favorite W location. The staff was wonderful, and as a Platinum we were immediately upgraded, and told the perks of our suite. Opt for the free breakfast, so many options, and you save quite a bit. The Whatever/Whenever desk concierges were all very helpful, even at getting us last minute reservations on a Friday night! The Fantastic Suite is beautiful, and I loved the Bliss products. If you have a chance to visit the bar order a Spark, and pay attention to all the lovely details in the room. As for location, it's perfect, you are between a 5 minute to 15 minute walk to everything, whether it's Hermes or the Louvre! We can't wait to come back. October 20, 2015
Rated 4 out of 5 by Outstanding Great location and restaurant has quality food and wines. Staffs are friendly and helpful !! August 31, 2015
Rated 3 out of 5 by Service did not meet expectations. Ive stayed in over a dozen W hotels around the world and had high expectations of this one in Paris. I booked the hotel for a 3 night stay about a month before hand. We arrived at 5pm on the day and was shockingly told our room was not ready. The staff were very apologetic and initially offered us a complimentary bar voucher which we turned down. I must have stayed in over 100 hotels around the world and this is the first time I have not been able to check in to my hotel room at 5pm. We left our bags and went out and finally checked in at around 7pm. The staff left us a note in the room with a small complimentary bottle of champagne. We appreciated the gesture and that was that. The rest of the trip was unremarkable. The concierge was very helpful with restaurant recommendations and were very friendly. I asked the day before check out whether i could buy one of the Marie Antoinette pillows they had in their rooms. I was advised yes, most definitely and can pick it up on checkout. They printed a list of the ones that were available for us to pick. We checked out around 6am the next day and were told that unfortunately they couldn't access the storage room at that time. They asked me to leave my address and they could mail it to me overseas. I chased up with the concierge a few days later via email (as had not heard anything back) and heard back a few days after that that it would cost 290 euros to ship me this pillow. I mailed back expressing my displeasure with the whole process and asked to be forwarded to the manager so i can at least raise these issues and have not heard back since. These two issues aside, the stay was pleasant, the rooms are on the small side but are very well and cosily decorated. The Opera is a busy area but we had a very quiet stay which was nice. There's a tourist bus that runs from across the road which was convenient and you're a stone's throw away from the big department stores. August 19, 2015
Rated 5 out of 5 by Great time in Paris We have visited Paris many times all in SPG properties and this was our second stay at the W. The stay was top notch as always with a W property. The staff was very helpful and always present to assist. The concierge team helped in every way possible prior to our arival and during our stay. The gentleman who helped us with bags at check-out was one of the most polite people we have met. We always look forwrd to returning to Paris and the W Paris is our firt choice when we return. July 30, 2015
Rated 3 out of 5 by Unsatisfactory While the hotel has a great central location in Paris which is certainly convenient, the features inside and overall service leave much to be desired. The Room We had room 401 and the bathroom fixtures were hanging loose from the ceiling. One could see that someone had attempted to "fix" it by stuffing toilet paper into the stainless steel cover of the mirror rod. The water faucet sprayed water on the floor whenever it was opened which was extremely annoying. Carpets were in sore need of replacement as they had lost their original color (if you're going to have a dark, modern theme, you need to ensure blacks are not faded to grey). The Bliss products were nice The Service Room service was good and we never had a complain. Greeting at the main entrance was almost nonexistent, with doorman either standing around barely acknowledging guests' presence or even talking on their phones. Concierge (unfortunately I forgot the name) was very helpful with one request that I would characterize as a bit unusual (finding a pharmacy that offered breast pumps). Overall Except the central location, this W location has little else to offer in terms of hospitality, quality of rooms or food. When compared to other SPG properties we have stayed in this one falls well short for a Category 6 one. May 27, 2015
Rated 5 out of 5 by Excellent hotel. Highly recommend!! Great location, convenient and central location. Stayed here for a week. Staff were excellent. Concierges were very helpful. Ate in the restaurant and the food was great and the wine suggestion was terrific. Would highly recommend and stay here again May 24, 2015
Rated 1 out of 5 by this hotel needs some serious "polishing" Even the best hotel schools in the world can't make up for employees who are not motivated! Poor performance, lack of personal committment across the lines! Very expensive Hotel thanks to a wonderfull location behind the Opera. Organistaion/Staff not up to Hotels who ask half the price. May 4, 2015
Rated 5 out of 5 by Exceptional Staff and Hotel! I have been to Paris many times and usually stay at the same places. This trip I decided to try somewhere new. The staff is at the W is extremely accommodating and go out of there way to make sure you are happy. The W is a small boutique type hotel which provides a very intimate experience. The staff is attentive and hospitable. The gym is a challenge if you want a serious workout but I reminded myself I was in Paris and went for a walk. It is a great location and practically on top of the Opera subway station and since I skipped the gym....I walked to the Louvre. I am so happy I tried somewhere new! Thank you for an AMAZING stay W! April 5, 2015
Rated 4 out of 5 by perfect and cool hotel for visting paris very good, friendly staff, very cool and nice rooms, the beds are perfect, perfect located for vistib paris, we will come back soon. wolfgang April 5, 2015
Rated 5 out of 5 by Best W ever.. i've been to many W Hotels and although many are very nice, this one is by far a cut above.. a very pleasant surprise.. Best reception as a Platinum guest of any Starwood property (including St. Regis), best room upgrade, best room amenities, best 'special request' accommodation, good location, immaculate room and hotel.. Better than the Westin (which isn't terrible) down the street.. Very cleverly designed and unique.. only small issues?.. internet service isn't great (which is most of Europe) and the gym is a bit lacking.. Highly recommended.. and i'm not easy to please.. :) March 29, 2015
Rated 4 out of 5 by Good location I had a one night stay at W Paris and loved the room decor of the bedroom in Opera style. Check in was a breeze and the staff could give me valuable advise on which was the best way to get to the airport with my luggages . They also gave me a room upgrade without question as I am a SPG gold member. I will stay at W Paris again in my next visit. March 17, 2015
Rated 5 out of 5 by Wonderful Stay Very pleasant stay in Paris. The staff, the location were really "W"onderful. The hotel were kind enough to upgrade me to a suite room. I'd like to thank the staff especially Mr. Sebastienne who was very nice and helpful and Mr Loris. See you soon in Paris. February 28, 2015
Rated 5 out of 5 by Extreme WoW hotel~! I stayed with my mom, which was frist time travel together. It was Excellent Service and very in central I must stay your hotel next time when I visit Paris. January 16, 2015
Rated 4 out of 5 by Modern Hotel, Good Location I really loved the location of this hotel - absolutely perfect. Suite was an ok size, but very comfartable (especially the W bed) and had a huge bathroom. Although one day my room wasn't cleaned until after 4.00 pm - housekeeping was generally very good. Staff were friendly, but lacked attention to detail and that certain something that defines true service. Breakfast was very underwhelming. However the location really makes up for other minor faults. January 12, 2015
Rated 5 out of 5 by Quiet, Spacious and Great Location My husband and I stayed at two other five-star hotels in Paris. Our best night's sleep was at the W Opera. I enjoyed my stay and the proximity to my favorite macarons (Pierre Hermes) and more tourist-oriented spots so much: I wrote a scene in my recent novel featuring a romantic memory of staying at the W Opera and our lovely petit dejeuner. Next trip, we will happily skip our stays in16em arrondissement for the W! November 28, 2014
Rated 4 out of 5 by Mediocre The concierge staff was outstanding. Really excellent. Everything else was just OK. I expected more. Certainly was not 5 star. Room was just OK, restaurant service just OK. Not worth the price. November 24, 2014
Rated 5 out of 5 by great customer service i am very impressed with the customer service of staff from reception to the restaurant. The staff really cares about your needs and take wonderful care of you. i got the WOW service and beautiful room with a view. Love the hotel and caring attitude. November 20, 2014
  • 2016-09-30 T13:56:47.246-05:00
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