Rated 4 out of 5 by Lasvenska Best concierge ever!
We had a very pleasant stay at W Paris Opera. The location is great. Walkable to many things. Staff is very helpful and I wanted to highlight the concierge service. Both Claremont and Marko were exceptionally professional and very helpful. Marko went the extra mile. He sent us emails with suggestions for shops and restaurants, called to remind us of our upcoming soccer game start time when we got mixed up on time and didn't show up to pick up tickets. We were very impressed!
September 3, 2014
Rated 5 out of 5 by Flupke1070 Perfect stay
Upon check-in, I had the nice surprise to have my Cozy room turned (on an exceptional basis) into an Extreme WOW Suite as a recognition of my SPG Platinum status. The suite was full of surprises and gadgets: large living room, large angle room with no less than five windows, Round ultra-comfortable bed structure, large TV popping-up from the base of the bed.. Large and ultra modern bathroom with separate shower (pitty there was an unpleasant smell coming from the shower)
The in-room breakfast was pricey but delightfull
Overall, a perfect stay in an outstanding surrounding.
Last but not least, the hotel is located accross the Opera house and right next to an Apple Store.
March 24, 2013
Rated 1 out of 5 by Viks Shocking
I had a shocking experience at the hotel. I gave some feedback to the management around poor check-out, housekeeping, concierge etc. What annoyed me most was less the teething issues at the hotel but the response of the manager who completely trivialized the issue by saying "you were nervous during checkout and the staff made an error".
I would like to remind him of a few facts:
Firstly, no one was getting nervous during checkout. The front office agent who checked me out made a mistake and then denied it was his fault and when confronted got angry about it (not once but twice). Dina was present at the time from the hotel and I suggest he speak to her also. Staff at the hotel should simply not be allowed to lose their tempter in front of guests – this is simply unacceptable.
Secondly on the room, I returned at 130p and it was still dirty. I stepped out for lunch at 130 and asked the concierge to get it cleaned. I returned at 3p and it was still not clean. Which luxury hotel cleans rooms by 3p. After a lot of complaints the room was cleaned by 430p.
I have stayed almost 250 nights in the last few years with the Starwood group, am a loyal supporter of the group (and intend to be) and also a Diamond with Hilton. Am well aware what minimum acceptable standards at luxury hotels are. The hotel manager should acknowledge this feedback as opposed to getting defensive about it. And do something about it.
March 21, 2012
Rated 2 out of 5 by Rfamily14 Not what you expect from W
We had a five night stay at the W opera,
For the most part everything was great and as you expect when you stay in a 5 star hotel.
However, we were disappointed on a few occasions,
Room service hot foods were not available one night due to equipment failure and the worst was we requested the hotel to arrange for a car to pick us up for the airport, however even though the charges showed up on our bill, they forgot to order the car.....
Not what you expect from a 5 star hotel, having to figure out what to do with two small children 2 hrs before an international flight.
April 10, 2014
Rated 5 out of 5 by Ann1108 Gem of a hotel, perfect location
The W in Paris was a beautifully appointed and a very centrally located hotel, across from the Opera Garnier and near many metro lines. The room was super modern and fun, and comfort and luxury were clear priorities. Our concierge was consistently wonderful throughout and employees were very responsive. There was a small mixup with housekeeping which resulted in our room not being made up one night--but the housekeeping manager was more upset bout this than we could be and quickly corrected it. All in all, an extremely good choice for us, and we were so happy with it.
August 14, 2014
Rated 5 out of 5 by WWPlatm Best W Hotel so far ...
Stayed in W Paris for 5 nights. First time vacationing in France. I asked for Opera view room, and since I received discount price for staying over 5 days, I wasn't expecting the request being taken seriously. Not only the room was upgraded to higher floor but also with direct view to Opera house. Bravo to the staff for even taking the consideration!
The good: front desk (we had Cecille who was great making us feel right at home) and the concierge staff who took time explaining places to visit and taking pain to find a boulangerie that is open at 6:30am near by tour bus. Apparently no eateries open before 8am in Paris!
The bad: breakfast too expensive for what it offers. For example, a cup of orange juice for 10 euros.
May 27, 2012
Rated 5 out of 5 by JLMoura What a Great Experience - Highly Recommend
Spent last weekend in Paris at the W, which became my hotel of choice when in Paris. What an experience! Even before you check in. The email from Cecile, the insider, was a good surprise and it did not feel as if it was your automatic email from a hotel that we usually get. She was interested in what I needed and we started engaging on the conversation before we arrived with choices of restaurants for the Sat night.
The rest of the staff was very helpful, always with a smile on their faces (something you don't see that often in Parisian hotels). Keep it up.
January 28, 2013
Rated 3 out of 5 by MWSDC A fine hotel
This hotel is centrally located right across from the Opera, easy walking distance to most tourist spots and very close to the metro. It is on par with most of the new W hotels (much better than the locations in NYC). The staff speak English well. The only issue I had is their lack of energy in trying to help out upon my arrival/departure. I expected to be able to check in upon my arrival from the east coast (it was early) but they just told me that I would have to wait 2 or 3 hours - even though they said that rooms were available. I had to extend my stay because of hurricane sandy and they said they would have to move me to a smaller room - I opted to move hotels after a rather nasty exchange with one of the staff at the front desk.
November 2, 2012
Rated 5 out of 5 by JLondon Paris business
Very nice hotel, ideally located in central Paris.
Friendly staff , know how to welcome SPG members!
August 26, 2014
Rated 5 out of 5 by Thesseus Very good hotel in the center of Paris
Very good and clean hotel. Modern and stylish. The staff was professional and well informed on the business.
The big advantage is the location. Situated next to Opera and next to the metro station you have proximity to everything very fast in the city.
The only disadvantage is that the hotel does not offer a free parking in the price. There is a big parking though next to the hotel with a rate of 30euro per day (in Paris parking is an issue!)
In general, highly recommended.
January 5, 2014
Rated 5 out of 5 by Marketing41 Honeymoon/Vacation
If you are planning a trip to Paris be sure to book the W Paris Opera location. The staff was incredible and Cecile along with the rest of the personnel went above and beyond to make us feel welcomed. The room was spacious and very quiet at night. I would definately stay here again! Keep up the GREAT work W Paris Opera!
May 27, 2014
Rated 3 out of 5 by GSK2012 Nice Staff But Not Worth the Price
So I used points to stay at this hotel and overall I feel it was big waste. Although the staff is great the rooms are just too small. I had hoped for an upgrade as a Platnium SPG member but only recieved an Opera view room. Overall it is my fault for using so many points as it is clear from the website that the rooms are small. I just think that Starwood has classified this hotel too high and thus requiring an obscene amount of points for little in return.
October 24, 2012
Rated 3 out of 5 by Hoss Needs improvement
My room smelled quite stuffy and given that windows cannot be opened I had to place a chair to keep my room door open for a while to refresh it.
The bathroom has sensor lights which is good for saving energy. But when you are in the shower the sensor does not detect anyone and all the lights go off ....
There is no indication on the telephone how to call the reception. I had to get dressed go back downstairs and ask for help.
Staff are helpful.
October 27, 2012
Rated 5 out of 5 by Olse0216 Amazing!
I was more than impressed to check in at 8:30 AM and have my room ready!!! We were just planning to drop off our luggage and return later to get our room. The room was spacious for Europe. Nice closet space for luggage. Great location. We brought our three year old and our stroller and walked to the Eiffel tower, and Notre Dame, louvre. When the walking got to be too much... We would just jump in a taxi back to the hotel for a small fare.
The staff was very friendly! In the mornings the front desk operator would offer my daughter croissants that they have for guests. It was cute :-)
Great shopping close by with many cafe/restaurants close.
The only thing I didn't love is that the shower was frosted glass and open to the whole room. It was fine for us... But I could see how some people might value a little more privacy.
Overall a wonderful place to stay!
August 4, 2012
Rated 4 out of 5 by Mbenza W Opera Paris
What a reception we received upon our arrival at the W hotel! The front desk staff was warm and welcoming. The lounge and bar offered the energy expected from a W hotel. Great cocktails too. Unfortunately, I cannot say the same about housekeeping, it was very inconsistent and did not meet our expectations.
May 8, 2012
Rated 2 out of 5 by Sinbad Not good enough
Recognition of gold-status almost non-existing.
Rooms walls insonorisation non sufficient: people talking in the aisle were felt as being inside the room.
All in all, not really impressive for at 5-stars hotel (at a rate of 500 euros per night, not so cheap even for Paris standards).
October 10, 2012
Rated 4 out of 5 by Thor A shame the lounge / bar is closed
Unfortunately, this is one of the more expensive W's, as the location is perfect for me. Direct bus from CDG, and a direct RER train to the office from Auber. But you can find good deals now and then.
Rooms are nice, and as an SPG Platinum I have received upgrades both times, to rooms which are a decent size. It is Paris, so rooms are on the small side, but completely fine.
The downside of this hotel is the breakfast. The buffet (which is a whopping 39 EUR per person) is the smallest one I have ever seen in a hotel. And is absolutely not worth it. Now, as a Platinum, I have chosen this as my benefit, but still.
The lounge and bar were both closed when I was here, which was a real shame. This is one of the reasons I enjoy W hotels, as I re-energize in the lounge and bar after a long day in the office. Would have been nice if the could have informed about this upon booking.
The W insider, Cecile, is great. She is prompt to reply to emails, and helped out with restaurant reservations.
Looking forward to staying here again, but I do hope they open the lounge soon.
February 1, 2014
Rated 5 out of 5 by KPY33 Great service
The service level at W Paris Opera is impeccable, well done. The lobby staff were responsive to some early hiccups.
As for the room... I had an upgrade to a Spectacular Room... the view of the Opera House is unmatched. The bed can rival Westin's Heavenly Bed and the design of course is typically W.
August 13, 2014
Rated 1 out of 5 by Mecho Stay in W Paris
All I can say about W paris is total lack of disorganisation
Our room was stuck at 27 C impossible for us or hotel staff to reduce, very small room not what I would expect as Platinum guest - listed a spectacular - it was not !
March 11, 2013
Rated 5 out of 5 by art76 outstanding service and staff
outstanding location, staff, service and cleanliness. one of the best and chics hotels in Paris these days around. highly recommended for the business man or if you are just coming for pleasure.
January 17, 2013
Rated 5 out of 5 by David21710 Fabulous Property!!!
Everything about this property was outstanding:physical plant, location, and staff. Special kudos to Cecile who went out of her way to ensure that we had a plesnt stay,
July 9, 2012
Rated 5 out of 5 by 500NightsLifetime Just Delightful
Refreshingly different from W's in the US. Rather functional business facilities in the room and quite comfortable.
April 29, 2013
Rated 1 out of 5 by GeoBe Staff Attitude
We stayed for two days. The hotel is nice, rooms are small but that's Paris. However, there was a serious problem with the staff's attitude upon check out. When we arrived at our room on the last day, a staff member just came out of our room although we had put a do not disturb sign on the door. Our cards no longer worked and the staff person refused to open the door for us and requested to see our ID! As a gold member, I am entitled to late check out at 4 p.m. I have regularly used this privilege, and have never before encountered any problems in any of the other Starwood hotels, and most importantly, there was never a hotel staff that entered and locked my room without permission - this is basically breaking and entering. The guy informed me that I should have informed the front desk about this and he did so in a very unpolite way. Also, when we came down for the actual check out the same guy was whispering to his colleagues and everyone was staring at us, quite unbelievable actually. The whole incident left a bad note to our stay. Paris W definitely needs to work on its staff's attitude. This may be Paris, but in a Starwood hotel, I don't want to deal with such an attitude, no matter where I travel.
August 19, 2013
Rated 5 out of 5 by w12345 Modern, Great Staff and Great Location
We are very very glad we stayed at the W Hotel Opera. The place is new, lively and classy. Rooms have great details and are spacious by Paris standard. It makes me enjoy the room. The staff is delightful, they are pleasant, helpful and all speak English. Couple times I peeked down the hall looking for something and within a minute some staff would walk by and offer to help. There are small details like a welcome pastry with the image of a fruit basket, small paper clips in stainless W , little mint capsules etc.. Room service delivered water kettle upon request with fine china and designer spoons. The staff works as a great team and all are there to help, especially Ines and David at the welcome desk. Mr Servat, you should be proud of your team! If I have a small gripe, I wish the Conciege team would be more seasoned and familiar with the city. We were recommended to a nearby restaurant and we requested a reservation made. We were told there is no need and turned out we had to wait till 10 pm without a reservation. Also the staff are not too familiar with the subway or airport shuttle information, maybe due to the fact most guests took taxis. Overall, I would come back to Paris if I could stay at W Opera, which is also close to all the nice part of town.
July 5, 2013
Rated 5 out of 5 by RoadWarrior247 Great place to spend a special weekend
My wife and I stayed at this hotel over Valentine's Day Weekend in 2014 and it was a great experience! Here are 2 reasons I would recommend the hotel:
1. The location is GREAT. Right next to the Opera House, Apple Store, Grand Lafayette shopping, etc., and a nice 15 min walk to the Louvre.
2. The staff and concierge are OUTSTANDING! Extremely friendly and helpful the entire time, including going out of their way to help me find great restaurant recommendations, making reservations, and even helping me clean/repair some damage on my rental car. The staff definitely went above and beyond the call of duty.
Thanks for a wonderful weekend!
February 17, 2014
Rated 5 out of 5 by Pulaski71 Great for romantic getaway/birthday surprise
Never stayed at a W Hotel before, so was a little wary. Booked this hotel based on location and it didn't disappoint with lots of landmarks, museums, restaurants, and shops within easy walking distance. Reserved a Spectacular Room that was spacious & gorgeous with a fantastic view of the Opera House. Amenities were all top notch and the staff were absolutely amazing. I asked in advance for a delivery of flowers & champagne to room upon arrival for my wife's birthday, which was accomplished without hassle. Thomas was the MOST HELPFUL CONCIERGE we've ever come across. He was attentive to all requests and made sure we had everything we needed -- even going so far as to personally arrange for a private, romantic dinner at a reasonably-priced restaurant for wife's birthday. Can't say enough about our experience here as it made this romantic getaway even more memorable.
August 3, 2014
Rated 5 out of 5 by mpol Wow
This was our first trip to the W Opera. And while I know it's a category 7 hotel, we were both blown away by the amazing service and incredible attitude of the staff. It was my wife's birthday and they honestly did more to celebrate it than I did. First off, as a Platinum member, we were upgraded to a Fantastic Suite. And it was very cool. Beautifully modern with views of the Opera. Moments after we walked in the room staff appeared with champagne (very nice and $, unusual for a hotel) and a small birthday cake with a giant flaming sparkling candle. Then the staff members proceeded to sing happy birthday. However, they were a bit off tune and not the best rendition I've heard (jk). Anyway, it didn't stop there. As an additional gift they gave us a coupon for 2 drinks in the very cool lobby bar. Now, as a Platinum member I chose the breakfast option upon check-in -- and it was a very nice continental spread at your table, but I believe this coupon is the spg Gold amenity and it is very valuable when you consider the price of drinks in a cool Paris bar. After diner we went to the bar and ordered two very nice drinks understanding we would pay the difference beyond the 30euro limit. Of course they were amenable and never asked for more money. Very classy. Then, again, some desert treats were wheeled in with a huge candle (no song this time as bar was loud).
The location is perfect for shopping. Good shopping. And don't miss the old winding Red staircase in the hotel. Makes you want to skip the elevator.
One funny thing is, I couldn't tell if hotel was crowded or empty. It's spaced out a bit and I believe I heard it only has 95 rooms? In any case, everything felt very personalized.
August 7, 2012
Rated 4 out of 5 by Jla6 Overall great - lighting needs work
Marko at the concierge desk was the best concierge I have ever dealt with. The concierge staff overall was excellent.
Room was very small (typical for European hotel in middle of the city) but design was good.
Only issues were the lighting, which was terrible in the bathroom area. Additionally you had to turn on lights in the whole room to be able to use the toilette light, which is not good if you are sharing a room. Also the plumbing, which worked fine, was very loud so when the person next door/upstairs from us got up early to shower, or flushed the toilette it was very loud through our walls.
Would definitely stay there again.
October 19, 2012
Rated 5 out of 5 by YYZNYC2014 Personalized Boutique Hotel Experience
As a lifetime platinum member with nearly 800 nights at starwood hotels, I can say that this five night experience was likely the best I have ever had. The W Paris uniquely combines the personal attention expected from a 5-star boutique hotel alongside the global standard of amenities offered and expected from a W. The only negative I can think of was the fitness faciliaty insofar that it is ridiculously small and poorly ventialated. With that said, it should not stop you from considering this hotel. The leadership and staff make this place an absolute gem that is not to be missed; the location is perfect and the fabulous suite on the 4th floor was perfect in every respect.
May 21, 2014
Rated 5 out of 5 by Cam63 Ultra-modern with all updated amenities.
Rooms were spacious, ultra modern, clean, with wonderfully comfortable bedding. Staff was courteous and extremely helpful. Location could not have been better. The restaurant food and service were excellent. Concierge services were superb. Bruno and Thomas worked with us mostly, although everyone was top notch, including the desk receptionists and bellmen. I would not hesitate to stay there in the future.
July 29, 2014